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COMPETENCY?
A Competency is an underlying characteristic of a person which enables him /her to deliver superior
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COMPETENCY?
Competencies are seen mainly as inputs. They consist of clusters of knowledge, attitudes and skills that affect an individuals ability to
perform.
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COMPETENCY?
Hayes (1979) - Competencies are
generic knowledge motive, trait, social role or a skill of a person linked to superior performance on the job.
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COMPETENCY?
Albanese (1989) - Competencies are personal characteristics that
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COMPETENCY?
UNIDO (2002)- A Competency is a set
of skills, related knowledge and attributes that allow an individual to successfully perform a task or an activity within a specific function or job
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Competencies underlying characteristic of a person inputs. clusters of knowledge, attitudes and skills generic knowledge motive, trait, social role or a skill personal characteristics set of skills, related knowledge and attributes
Job superior performance in a given job, role or a situation individuals ability to perform. linked to superior performance on the job. contribute to effective managerial performance successfully perform a task or an activity within a specific function or job
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KNOWLEDGE
Relates to information Cognitive Domain
Set of SKILLS
Relates to the ability to do,
Physical domain
Attribute
Relates to qualitative aspects personal Characteristics or traits
COMPETENCY
Behaviour Indicators
A Competency is described in terms of key behaviours that enables recognition of that competency at the work place. These behaviors are demonstrated by excellent performers on-the-job much more consistently than average or poor performers. These characteristics generally follow the 80-20 rule in that they include the key behaviors that primarily drive excellent performance.
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Example of a Competency
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Analytical Thinking
The ability to break problems into component parts and consider or organize parts in a systematic way; the process of looking for underlying causes or thinking through the consequence of different courses of action.
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Competency Model
A competency model is a valid, observable, and measurable list of the knowledge, skills, and attributes demonstrated through behavior that results in outstanding performance in a particular work context. Typically A competency model includes
Competency titles Definitions of those titles Key Behaviour indicators
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Managerial Competencies
Competencies which are considered essential for employees with managerial or supervisory responsibility in any functional area including directors and senior posts.
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COMPETENCY MODELING BEGINS THE PROCESS OF BUILDING TOOLS TO LINK EMPLOYEE PERFORMANCE TO THE MISSION AND GOALS OF THE ORGANISATION
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Why Competencies ?
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Holistic Application
Competencies
help companies raise the Bar of performance expectations help teams and individuals align their behaviours with key organisational strategy each employee understand how to achieve expectations
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Alignment of HR systems
Competency Model
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Methodology?
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A Detailed Approach
Info about the company Decision on the job position(s) Discussion on the CM application Basic data collection on the job responsibilities(using customized menu) Focus group
Review job description understand performance criteria Discuss specific behaviours List top ten competencies
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A Detailed Approach
Critical incident technique - interviewing top performers
incidents that lead to effective performance incidents that lead to in effective performance Discuss specific behaviours List behaviours List competencies
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A Detailed Approach
Content Analysis
Group behaviours Match behaviours to competencies using competency dictionary as a guideline Evolve new set of competencies if any Match behaviour indicators identified through CIT to the top 10 competencies identified by the focus group Review the model and make corrections
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