From Mainframe to Portal: Defining, Designing and Revitalizing Online Services

Defining, Designing and Revitalizing Online Services

Overview
A look at the Suffolk County Community College approach on integrating Web-toLegacy systems. Environment Infrastructure Business Processes

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

College Description
Multi-campus Demographics

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Legacy Systems
IBM Mainframe
COBOL/Assembler Batch Programs Flat Files Database Efforts Stalled

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Portal Defined
Initial point of entry to internet services Specialized content or information Combine content and applications from various sources
Laudon & Laudon, Managing the Digital Firm, 7th Ed.

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

What Does it Mean to Suffolk ?

One-stop shopping The go-to site for college business and more Meaningful functionality A contemporary interface

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Evolution of Self Service

Enabling
1960s Arena Scheduling 1970s Bubble Sheets 1980s Green Screens

Empowering
1990s Voice Response 2000s Web Portals
NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Need
Real-time status Wide accessibility Tighter timeline Instant grade availability for students

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Who Moved My Cheese?

Our customers have changed. Students, Faculty and Staff. People are more technical. Desire for more interactive systems that reflect the web world they live in.

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Good Questions
Why should I drive to Suffolk to register when I can get an entire degree online at other schools? Why do I have to fill in a form that gets scanned into the system? Why does it take so long for me to get my grades?
NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Shotgun Start
No phase-in period. Worry, worry, worry. Case in point:
Had 98 percent on time roster submission in first semester of operation.

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Suffolk at the Crossroads

Long, wide recognition of need to improve RFP for Administrative Systems Three options:
Rebuild legacy systems from top to bottom Purchase and install vendor package Do nothing

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Impact on Portal Development

Only two possibilities:
Replace Continue custom development

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Custom Development?
If you replace your enterprise system, why have a custom portal?
Does it make sense?

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Yes, Heres Why

The most common complaint about out of the box is loss of custom functionality The cardinal principle of ERP installs is no customization Most vendor packages offer only one portal solution, and these become very recognizable, despite branding tools
NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Custom Portals Change That

Give the customer existing functionality on top of a brand new system Leave the outward appearance and functionality for the end-user static

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Bolt-On, Dont Change It

Bolt-On approach Provide the functionality outside, not inside the base code

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Portal(s)
A series of portlets
Students Faculty Community Partners

Mixed platforms and tools Each are good, brought together they have value
NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Seeing STARRS
The Beginning of Web service. Web performed like the mainframe and phone: real time interface. Limitless locations, given internet access and a browser.

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Who Knew?
STARRS capitalizes on hidden functionality. Hidden or Forgotten? Your class selection is full, would you like to pick from this list of alternatives?

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Second Generation: MySCCC

All existing mainframe functionality. Simply exposed in a more usable interface. Enhanced features.

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Whats In Your Portal?

Students Faculty and Staff Community Partners

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Students - MySCCC

NJ NY ACRAO Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

Faculty Intranet and WAF

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

Community Partners: Job Connection

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Homegrown Portal Solutions

STC Conference 2004

Defining, Designing and Revitalizing Online Services

Securing Information
SCCC takes credit card information and passes immediately to Citibank. Only authorization and transaction information kept on file.

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Present Efforts

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Convergence
Single portal the initial point of entry Aggregate information sources Easily delivered and managed by IT

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Fit the Gaps

Adding neat new stuff all the time
Specialized registration for advising staff All adjunct/overload assignments electronic Electronic publishing via MyReports

NJ NY ACRAO Conference 2004

Defining, Designing and Revitalizing Online Services

Summary
Kept the best of the old and layered it with the best of the new.

NJ NY ACRAO Conference 2004

Questions