NGM Intro

Next Generation Messaging Intro Course
Contents
Tecnotree in Brief Introduction to NGM Platform Services Software O&M
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Presentation name / Author
Tecnotree in Brief
Facts about Tecnotree

Established in 1978 almost 30 years of experience in the telecommunications industry Net sales 2006: EUR 71,8 million (69) Product lines: Messaging (Voice and Video Mail, Media Server, MMSC, SMSC, PMR) Charging (Convergent Charging, EAIP, complementary services from partners) Approximately 370 employees in 14 locations Deliveries to over 80 customers in 60 countries worldwide Presence in Europe, Asia Pacific, Middle East, Africa and the Americas Listed on the Helsinki Exchange since 2000
Tecnotree in brief
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Customer Base
Europe
Telenor (NOR) Swisscom (CH) TeliaSonera (FIN) TDC Mobil (DK) Vodafone Ireland (IRL) Omnitel (LIT) Elisa (FIN) Mobilkom Austria (AU) T-Mobile (AU) VOXMobile (LUX) MTT (RUS) MTS (RUS) Finnet (FIN) A.S.T.R.I.D. (BEL) ERVE (FIN)
Latin America
Americel (BRA) Telemig Celular (BRA) Telet (BRA) Amazonia Celular (BRA) Digitel (VEN) Digicel (VEN) Nuevatel (BOL) Conecel (ECU) Telgua (GUA) PCS Digital (NIC) Boatphone (CAR) CTI Mvil (ARG) ATL (BRA) TESS (BRA) Brasil Telecom (BRA) CTE El Salvador (SAL)
Asia & Middle East

Chunghwa Telecom (TWN) CELCOM (MAL) Indosat (IND) MTC (KUW) STC (KSA) CellC (RSA) Vodacom (RSA) HCPT (IND) etc.
Tecnotree operates in 14 locations worldwide and has supplied its products to over 80 customers.
Tecnotree location
Tecnotree in brief
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Introduction to NGM
Operator Challenges
New business models emerging in the telecoms industry Accelerated customer demand for tailored services Need for greater flexibility Increasing competition and lower prices
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Investment Drivers
CAPEX
Low cost of entry Standards compliance and open architecture Ease of integration and turnkey delivery Single platform for multiple services Future-proofness to IMS networks
OPEX
Reliability and availability
REVENUE
Feature-rich services Hosting capability Customer segmentation Fast service creation Personalisation
Easy customisation
Self-administration Streamlined operations and maintenance
Introdution to NGM
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Call completion pattern examples for 2G voice and 3G video services

2G Voice 3G Video
No answer Not reachable; 10 % No answer; 15 % Connect Busy Not reachable
Busy; 5 % Connect; 70 % Failed, No 3G subscription Failed, Roaming in 2G
NOTE: Actual percentages are operator and network specific
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Voice/Fax/Video Mail Universal access
Video
Voice
SMS
MMS
Web
E-mail
Voice/Video/Fax Mail
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Open New Technology...

Solutions based on open standards and open source Standard interfaces enable easy integration to the existing infrastructure Service creation based on industry standard tools (VoiceXML, J2EE) Communication based on open protocols both internally and externally
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... and Open New Terminology

Java
J2EE
SAN LVS GFS jBoss Spring etc. --> information easily available from WWW sources
Introduction to NGM
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Next Generation Services

The services provided by Tecnotree NGM are divided into four categories:
Voice Call Completion Services Video Call Completion Services Video Content Services Short Media Messaging Services
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Voice Call Completion Services
Next Generation Voice Mail iCalled SM iCalled Voice
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Video Call Completion Services
Video Mail iCalled Video Video Announcements Video-Audio Fallback
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Video Content Services
Video Portal
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Short Media Messaging Services
iMessaged Video
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Platform
Layered Architecture
Three-layer architecture:
Access Application = Service Storage
Standard interfaces between the layers
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Access Layer Contains different access methods:
SS#7 telephony access SIP for VoIP access and for Video Gateway connections Firewall for IP access etc.
Telco Server, Proxy Server, Video Gateway, System Gateway
Platform
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Service Layer Responsible for:
Generating the actual end-user services delivered by the system Rendering the service for each access
Messaging Application Servers, IVR Application Servers
Platform
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Storage Layer Contains the actual data storage architecture Provides needed protocols and interfaces, such as IMAP and SQL to the actual data Infra Servers, Centralised Message Storage
Platform
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Layers
Terminals
Access layer
Access Layer
Access Application
Application Layer
Storage
Databases
Platform
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Overall Architecture
Access Layer Telco Server Application Layer Application Servers Storage Layer Centralised Message Storage
System Server / Operation & Maintenance

Presentation name / Author Platform
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...includes many interfaces

JDBC/WSI/ XML/RSS/ Prepaid Recharge
SIP, SS7
External Data Sources
Core Networks
RTP, E1
Access Layer Telco Server
Application Layer Messaging IVR/AMS Application Application Servers Servers

HTTP
Storage Layer Infra Servers

IMAP JDBC
VoiceXML
SMSC, MMSC Internet Billing
SMPP, CIMD, EMI, MAP, MM7
HTTP
Web / HTTP, SMTP XML/ASCII FTP/HTTP
Provisioning SOAP Alarms & SNMP, XML or CSV/FTP Statistics O&M Tool, CS Tool
Web / HTTP/S
System Gateway / Proxy Servers
SAN Storage
SNMP
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System Server / Operation & Maintenance
Platform
NGM External Interfaces ...

Public Internet
Carriers intranet
SIP RTP SNMP Billing / FTP Billing / HTTP M-M / SOAP Web / HTTP SMTP
SMSC MMSC
PSTN
SMPP EMI CIMD MM7 / SOAP O&M appl. / HTTPS
Operators terminal
H.324M SS7 External network
Video Gateway
System Gateway
NGM System
Telco Server
Platform
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... and NGM Internal Interfaces

H.324M Web / HTTP SMTP External network
Video Gateway
SS7 SIP RTP SMS / SMPP, EMI, CIMD
System Gateway
Proxy Server
NGM System
SIP RTP
O&M appl / HTTPS Configuration / HTTP Billing / FTP SNMP
SNMP
O&M appl / HTTPS M-M / SOAP MMS / MM7 / SOAP Web / HTTP SMTP
SNMP
Telco Server
SNMP
System Server
In-call if / HTTP Outcall if / HTTP Billing if / HTTP VoiceXML / HTTP Fax / T.37 / SMTP SMS+MWI / GMI / HTTP MWI Outcall / Outcall if / HTTP Media files / HTTP Billing / HTTP SNMP SNMP
Messaging Application Server
SQL IMAP4 WebDAV Mailbox admin / TCP/IP File repository admin / TCP/IP
Infra Server
Platform
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IP Networking
Very essential part of NGM system:
All data transmission between system elements goes through the Ethernet
Fault tolerant
Ethernet network elements (System Gateways and switches) are duplicated Each system element (AS, SS, IS, etc.) is connected to both switches Channel Bonding: Linux feature allowing two Ethernet interfaces (active and passive) from the same system element
Platform
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IP Networking
Basic view of Ethernet connections between the servers
Operators network
System Gateway 1
System Gateway 2
Cabin switch 1
Cabin switch2
NGM Server or Telco Server units
Platform
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IP Networking
The network can be divided from the Tecnotree NGM point of view to
External Network Private Network
Normally the private network is a so-called flat network

All devices are in the same subnet
However, the system can also be grouped into several subnets

For example, due to a dispersed geographical system setup
Platform
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IP Networking
Operators IP network(s) System Gateway1
sync
System Gateway2
DMZ NGM proxy servers
Ethernet Switches Ethernet Switches TSU32F System Servers Application Servers Infra Servers Mass Storage
Video GW (optional)
TSU32F TSU32F TSU32F
E1 trunks Fuse Unit E1 trunks Telco Server cabin NGM cabin
PSTN or PLMN
Platform
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NGM System Elements

Telco Server Messaging Application Server System Server Infra Server Common Storage System Gateway IVR Application Server (optional) Proxy Server (optional) Video Gateway (optional)
Platform
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Telco Server
Provides the SS7/ISUP and SIP connectivity to switching network
Implements the Media Server functionality incl. voice gateway Interacts with external video gateways for 3G video VoiceXML interpreter
Subscriber-stateless, session-stateful Redundancy and scalability

Telco Server TSS200
2N redundancy with two independent CPC cards running signalling (in TSS200 hw) Distribution with SS7 level redundancy Scalability by adding new interface cards and Telco Server Units Redhat Linux as Operating System SS7 / ISDN PRA signalling, and SIP signalling Voice Browser with Media Controller, Dialogue Controller, and VoiceXML interpreter Integrated SMSC
Main technologies
Telco Server TSS100
Platform
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Provides the end-user services Forms a cluster of servers behind a single virtual IP address
Linux Virtual Server
Stateless with sticky sessions Redundancy and scalability

N+1 redundancy Scalability by adding new nodes to cluster Red Hat EL 4 Linux OS JBoss J2EE Application Server version 4 Java Runtime Environment (JRE) Apache HTTP daemon
Main technologies
Tecnotree OEM Dual Xeon
Platform
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System Server
Installation server
Netboot install from System Server Alarms Node statuses System statistics Billing CDRs
System-level O&M
Subscriber-stateless, stateful with system configuration data Redundancy and scalability

2N redundancy
Main technologies
Red Hat EL 4 Linux OS MySQL Java Runtime Environment (JRE)
Platform
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Infra Server
Provides the data storage services for application layer Three categories of data
MySQL for user and service data
accessed with JDBC (HA-JDBC) Lock-free mailboxes with Courier IMAP Additional proprietary interface to create/delete mailboxes for ondemand services HTTP/WebDAV
IMAP for messages
File storage for greetings and prompts
Subscriber-stateless Redundancy and scalability

N+1 redundancy for IMAP and File storage. Scalability by adding new nodes to cluster. 2N redundancy for SQL with two active servers Red Hat EL 4 Linux OS MySQL, Courier-IMAP Apache HTTP daemon with WebDAV support
Main technologies
Platform
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Common Storage
Provides the actual data storage Fibre Channel based Storage Area Network (SAN)
twelve 146GB disks in an array
Redundancy and scalability

Fully redundant with redundant controllers, FC connections, etc. RAID1 and RAID5 utilized. Scalability by adding JBODs i.e. disk arrays
DotHill SanNet-II Fibre Channel RAID array
Platform
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System Gateway
Isolates NGM system from external networks
Firewall Address translation (NAT) Generates also routing and filtering rules Connections are not lost even in swap-over 2N redundancy Scalability by adding new pairs (e.g. for VoIP) OpenBSD 3.7 Operating System OpenBSD's internal (kernel) PF firewall
Supported by network configuration tool Stateless operation

Redundancy and scalability Main technologies
Platform
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IVR Application Server (optional)

Utilises easy interactive voice response (IVR) applications developement
Playing of voice- and video prompts and recognition DTMFs, which are controlled by service logic built with voice-XML pages
Can be deployed standalone, or with full NGM system Redhat Linux Operating system Interfacing towards external databases via customisable Javabean connectors N+1 Redundancy two 3.2 GHz Intel Xeon CPU
Platform
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Proxy Server (optional)

Optional element
Required with end-user Web access Required for external IMAP access
Ensures Web security

DMZ - demilitarised zone
Stateless operation Redundancy and scalability

N+1 redundancy Scalability by adding new pairs
Main technologies
Red Hat EL 4 Linux OS Web proxy (Web UI) Outbound SMTP proxy (mail relay)
Platform
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Video Gateway (optional)

Provides the 3G video connectivity Interacts with Tecnotree Telco Server via
SIP and RTP
IOT performed with

Dilithium DTG 2000
Dilithium DTG 2000
Platform
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Services
Next Generation Voice Mail

Mailbox Personalisation
Tutorial for mailbox setup
Two-Stage Access Number Blocking Automatic Subscriber Creation Multiple greetings

Personal greeting Absence greeting System greeting Name tag / number greeting
Notification Intelligent Callback Missed Call Notice Fax Retrieval Web User Interface
Main Menu
Is special main menu enabled? No Yes
Load Grammar (2) Main Menu
Goto Special Main Menu
Support for multiple languages
1 2 3 4 5 6 7 8 9 0 *
Voice Review Fax Review E-mail Review Reminders Send Message Voice Portal Easy Setup Extended Setup Outbox Review Help Disconnect TO Time-out Menu Timeout
Voice Message Retrieval
Fax Review and Print

Review E-Mail messages
Reminders Send Message

Voice Portal Call Transfer
Easy Setup Extended Setup Outbox Review Help

IN.MainMenu.Disconnect
Disconnect
Services
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iCalled SM
The person you tried to reach is not available. Your number will be sent as a short message to the person you called.
Calling Party, John
1. John calls Mary while Mary is not available
MSC
3. iCalled SM service answers the call or processes it based on signalling
Called Party, Mary

5. When Mary is available again, she receives a SMS with information about missed calls SMSC (External or Integrated)
Tecnotree NGM
4. iCalled SM service sends the missed call notification to Mary
Services
iCalled Voice
When the subscriber cannot be reached, the call is diverted to the iCalled Voice service The caller has the possibility to leave a message to the called subscriber
The service dynamically creates a temporary voice mailbox to the subscriber SM notification is sent to subscriber After message retrieval temorary box is removed
Services
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Video Mail
Voice and Video Greetings Missed Call Notice Notification
SM Email MMS forward
Message Retrieval
Via Video Phone Via Voice Phone Via WWW access
Mailbox Personalisation Web user interface
Services
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iCalled Video
Temporary Video Mailbox will be created for Video subscriber who cant be reached All video calls are completed successfully
Creates chargable airtime
Called party receives a SM notification with instructions how to retrieve a message Video message can be retrieved:
Via Video Phone Via Voice Phone Via WWW
Your missed video calls are from: +358401368576 at 08:07 on 29.03.05, +358402280960 at 05:07 on 29.03.05, +358405018112 at 23:07 on 28.03.05 Your Operator
Box is removed after message retrieval
Services
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Video Announcements
Enables playing of informative video announcements when video call fails Operator can choose if video announcement is played for caller in situations where called subsriber cant be reached at all Separate access numbers possible for different video announcements
Services
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Video-Audio Fallback
If video call fails due reason that called person is roaming in 2G network, Video-Audio fallback makes voice call still possible, with video content offered by operator
Maximises the revenue generated from video calls
2. Paging 1. Video Call to John 8. Audio + video content 3. B not available for video 7. Audio call to John MSC
JOHN / 2G only / fixed line
MARY
4. Rerouted Video call
6. Audio call
8. Audio only
5. Video announcement menu
Tecnomen NGM
Services
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Web User Interface

Available For both Voice and Video Mail Message retrieval and personal settings
Listen or view messages Change greetings Set up e-mail forwarding & other settings
Video message Video message
Customisable to fit the operators look and feel
Services
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Video Portal
NGM Platform for Video Portal use
Easy to Customise for Operators needs
Operator can offer various video content:

News, music videos, traffic announcements, etc...
Services
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iMessaged Video
Service in which the caller can send a short video message to someone else without engaging himself/herself into the discussion:
Direct Deposit by prefix * + MSISN Greetings offered by Operator Temporary message store SM Notification Easy Retrieval by access number
1. 2. 3.
*0123355115
You have 1 Video sms from 0122067113, Please dial 0121210000 to retrieve Sender: 01212100000
Dialling... 0121210000
Services
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NGM Target Customer Segments

Voice Call Completion Services
Service
Voice Mail Personalised Service
Positioning
For replacement of legacy voice mail systems with a similar service More flexible, more affordable and more future-proof service architecture than in legacy systems Supports single mailbox for voice, fax and optionally video Basic call completion services Extreme cost efficiency based on dynamic resourcing and licensing Requires users to be provisioned only to HLR Suitable for driving up the network call completion ratio by being provisioned to all users as a default service Suitable for completing failed originating calls to other networks
Target Segments
Traditional voice mail users
iCalledSM and iCalled Voice on-demand voice services
For segments where the usage of personalised voice mail is low For segments where voice mail provisioning is not affordable for the operator (e.g. prepaid) For markets where static voice mail is not a suitable service for end-users due to user behaviour For competing operator subscribers
Services
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Service
Positioning
Introduction of feature-rich 3G video mail service Stand-alone service or combined with Voice Mail Optimises the user experience
Target Segments
Traditional voice mail users subscribing to 3G video Premium user segments
Video Mail Personalised Service
iCalled Video Ondemand video mail
Basic cost optimised video mail service providing full legacy support for 2G handsets Requires users to be provisioned only to HLR Suitable for driving up the network video call completion ratio by being provisioned to all video users as a default service Promotes 3G video by completing video calls to 2G users
For any 3G video user For any 2G user For competing operator subscribers
Services
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Service
Video-Audio Fallback
Positioning
Stand-alone service or complementing other call completion services Increases the 3G video call completion ratio
Target Segments
For all video call completion segments as a complementary service
Video Announcements
Simple video announcement service for providing networkwide multimedia announcements Can be used as video call completion announcement or combined with Intelligent Network services
Complementing other network services
Services
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Video Content Services
Service
Video Portal
Positioning
Navigation and view capability for various stored or streamed video content, such as television or web cams Video content service for increasing user to service 3G circuit-switched traffic
Target Segments
Premium 3G video users
Services
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Short Media Messaging Services
Service
iMessaged Video
Positioning
Sending a video message to another user instead of a video call conversation Promotes the use of video calls for non-conversational communication
Target Segments
Premium 3G video users
Services
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Software
Overall SW Design Insights

Vertical scalability with 3-tier architecture Horizontal scalability and load balancing with Linux Virtual Server (LVS) HTTP-level caching with Squid Database caching in MAS with JBoss Cache
Database abstraction with Hibernate HA database support via HA-JDBC driver
Redundancy and disk clustering with Red Hat Global File System (GFS)
These insights act as a basis for software design
Software
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Services Composed of Clearly Designed, Reusable Modules

Subscriber Management Account Operations & Maintenance Alarm Stats Billing Event
Service Management Service Registry Outbound Messaging Framework Template
Vioice Mail
Message Storage IMAP Store TUI Access
Call Dispatcher
Media File Management VoiceXML Management Audio Fax
Software
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What Builds a Service?
Software
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Easy Customisable UI
Access Layer Application Layer
Application Servers
Storage Layer
Main Menu
Is special main menu enabled? No
Yes
Load Grammar (2) Main Menu
Goto Special Main Menu
1 2 3 4 5 6 7 8 9 0 *
Voice Review Fax Review E-mail Review Reminders Send Message Voice Portal Easy Setup Extended Setup Outbox Review Help Disconnect TO Time-out Menu Timeout
Voice Message Retrieval
Fax Review and Print

Review E-Mail messages
Reminders Send Message

Voice Portal Call Transfer
Easy Setup Extended Setup Outbox Review Help

IN.MainMenu.Disconnect
Disconnect
Operator can ask Tecnotree personnel to do quick Call Flow modifications Call flow appearance is built with easy customisable Voice-XML - pages
Software
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Typical Voice Deposit Call Behaviour

In-call signalling, address analysis and service triggering rules
Account lookup Automatic Subscriber Creation (ASC)
Distributed service model: TUI and MAS. Deposit: encapsulate voice message into e-mail Initiate outbound notification Execute charging functions
Software
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Address Analysis
TSU
Call (HTTP request)

Address Analysis Retrieve
Telephony Service (VoiceMail)
Software
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Address Analysis
Is called address short code number?
ye s
Signalling information
no
Apply redirecting reason based routing rules to resolve service.
Apply deduction rules to phone numbers in signalling to resolve service.
Was some routing rule triggered?

y es
no
no
Was some deduction rule triggered?
ye
Accept call
Reject call
Look up provisioned address in subscriber database to resolve service.
Accept call
Was provisioned address found?

s ye
no
Accept call
Reject call
Software
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Address Deduction Rules

Mobile Number Portability (MNP) support Service address to personal mobile address rules Automatic Subscriber Creation (ASC)
Service number +358 42 SN +434 650 11 SN +432 688 85 SN Personal number +358 40 SN +434 650 SN +432 688 8 SN minus first digit
Presentation name / Author Software
Rule name Operator1 Operator2 Operator3
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Outbound Messaging Framework (OMF)

Delivery methods: SM, email, MMS forward Notification templates
Template language to build rich content
Notification strategy engine Statistics and licensing
Software
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Notification Strategies
SM notification E-mail notification MMS forward
Software
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Application Server Internal Structure

TSU VXML/HTTP MAS Apache HTTPd JBoss Tomcat TUI Incall routing End-User WEB VideoMail Outbound Messaging GMI TSU O&M App HTML/HTTP SGW O&M
Hibernate DB:JDBC IMAP
MySQL
Courier
Software
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TSS 200 Internal Structure

Telco Server unit - TSU32FB SS7 stack MTP3
4 x E1/T1
Signalling apps
GMI
VoIP stacks SIP
CPC (1+1)
VoIP
MAP app ISUP app interface interface
TIC PMC card

8MB TDM link
DSP PMC card

MTP2 -process
TCAP / SCCP
MAP ISUP
GMI Call Handler (CH)
GMI
CH-CM
IOP (N+M) TIC driver
VoiceXML
Media Controller Dialogue Controller (DC) -process (MC) -process
Tattis
VXIP
Interpreter (int) -process
Software
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Infra Server Internal structure

O&M (F,P) Alarm, Status, Statistics/SNMP
O&M (C), Configuration, Installation/SSH
Application Layer
snmpd
O&M Base
terminal
Database Access (JDBC) MBD IF Mailbox Dispatcher
Database Server MySQL ClientAPI IMAP Server File Repository (prompts, )
Message Access (IMAP) WebDAV / http
Software
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Reliability
Telco Server MAS Cluster
LVS
Infrastructure Server
RAID Storage
LVS
GFS
Software
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Scalability
Distributed System
Centralised System
Telco Server Telco Server Telco Server Telco Server
Access site 1
Access site 2
Access site 3
Access site
MAS cluster
MAS cluster
Common Storage
Common Storage
Software
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Availability
Element or Unit
IP Network
Main Task
Connects different network elements together
Redundancy
2N
Comments
Redundant central switches and cabinet switches. Critical network elements have at least two Ethernet connections.
Proxy Server
Provides WWW accesses
N+1
When more than one server is used and one goes down, only capacity is decreased
System Gateway Telco Server Unit
Acts as a firewall in the NGM system Handles all signaling, switching and call processing to and from core networks (IP or CS)
2N 2N, distributed
Hot-standby Hot-standby. Has two independent CPC cards running signaling information.
Software
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Availability
Element or Unit System Server Main Task Redundancy Comments Responsible for installation and some O&M functions 2N Not a service-critical unit: if one is down, the systems function normally
Centralised Message Storage
Permanent storage
Redundant
Service-critical unit to subscribers. Has RAID 5 disks. Redundand controllers, FC connections and PSUs.
Messaging Application Server Infra Server
Cluster running business logic
N+1
If one unit goes down, only capacity will decrease If one unit goes down, only capacity will decrease. Two parallel servers serving requests. Writes are parallel and reads are distributed. If one unit goes down, the read capacity will decrease.
IMAP Server Database server
N+1 1+1, active-active
Software
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O&M
Operations and Maintenance (O&M)

The NGM O&M concept can be divided into two main categories:
System Management: covers the functional areas related to operating the NGM system as a platform in which interfaces and procedures cover platform-wide functions. Business Management: management tools for subscriber and service management and billing.
O&M
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O&M Application Framework

Human-machine O&M
Customer Service Tool O&M Tool
System Management
Fault management Performance management Platform configuration management Security management
O&M Client Application Framework Security Manager
O&M Tool remoting context CS Tool Remoting Context O&M Tool Business Remoting CS Tool Remoting HTTP/HTTPS
Business management
O&M Tool System Remoting HTTP/HTTPS
O&M Proxy
O&M Application Security
The NGM Platform
Subscriber management and provisioning Service management Billing management
O&M Users owns Security Manager O&M Application Framework O&M User Roles corresponds Acegi Security Roles O&M Application Framework Security Manager
System Server
O&M
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NGM External Interfaces

SMSC MMSC Email
SIP compatible multimedia terminals IMS/ NGN
SIP
UCP EMI SMPP CIMD MM7 SMTP
O&M Interfaces
FTP/SFTP (XML)
SIP
Billing System Provisioning System Network Management Statistics System O&M personnel Customer Service agents
O&M
3G video
3G
H.324M
SOAP
Video GW
SNMP
2G/3G/PSTN audio
2G/3G PSTN
SS7/E1
Tecnotree NGM
HTTP/HTTPS
FTP/SFTP (CSV/XML)
End user Browser
Internet
HTTP/ HTTPS
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System Management
Fault management Performance management
Platform Configuration Management
Security management
Alarm Manag ement
System Status Monitoring
Statistics
Logs
Platform Level System Configuration
System Security
Data Privacy
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Business Management
Subscriber Management and provisioning
Service management
Billing management
Creating and deleting of subsribers
Provisioning services for subsribers
Service configuration
Aggregate billing info
Allowing subscribers to manage personal parameters
Convert charging events
Mediate billing tickets to operators system
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Tecnotree O&M Tool (TOM) -Access

Web Access
O&M Tool (HTTP (s)
O&M Tool (HTTP (s)
System Gateway Server Secure Access
O&M Tool (HTTP (s)
Application Server
System Server
O&M
Management Tools for O&M

Operation and Maintenance Tool (O&M Tool)
General O&M management tool for operator personnel
Customer Service Tool (CS Tool)

Subscriber management tool for customer service agents and O&M maintenance people
O&M
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O&M Tool
O&M Tool is intended
managing subscribers managing and configuring the services viewing alarms and billing information managing O&M users
The application is web-based and is used with a standard Java-compliant web browser
J2SE Runtime Environment version 5.0
O&M
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O&M Tool
Perspectives 1. Subscribers 2. Services 3. System Management 4. Security 5. Billing 6. Customer Service 7. Telco Server
O&M
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1. Subscribers
Functions Searching Viewing Creating subscribers Editing Deleting Managing provisioned service addresses
O&M
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2. Services
Functions Configuring the service settings Editing SM notification templates Managing
service addresses deduction rules notification channels blocking rules class of service settings root domain configuration
O&M
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3. System Management
Functions Managing alarms Monitoring the node status Generating
online statistics reports online statistics graph
Managing the call session dynamic log
O&M
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4. Security
Functions Viewing Creating O&M users Editing Deleting Editing LDAP configuration
O&M
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5. Billing
Functions Searching and viewing billing tickets Modifying the XML CDR format
O&M
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Customer Service Tool

Customer Service Tool (CS Tool) is part of the NGM Operation and Maintenance system CS Tool is used for
administering the subscribers accounts and service settings viewing statistics viewing call logs viewing message status
The application is web-based and is used with a standard Java-compliant web browser
J2SE Runtime Environment version 5.0
O&M
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29/05/2013
6. Customer Service = CS Tool

Views Common Settings Statistics Messages Call Log Subscriptions Service-specific settings
O&M
92
29/05/2013
7. Telco Server
Functions:
Telco Server statistics Telco Server management Monitoring Telco of Server Processes
O&M
93
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O&M
Alarms and Statistics, Billing, M to M
Alarms, Statistics, and CDRs Collecting and Forwarding Principle

Network Management System
FTP
Alarms over SNMP
FTP
Statistics XML/ CSV file
Simppu.db: alarms and statistics
Billing.db: billing data
System Server SNMP Message Application Server SNMP SNMP
Telco Server
Infra Server
O&M
95
29/05/2013
Alarms and Statistics

The network elements of the NGM system provide alarms and statistics using SNMP. Both alarms and statistics are stored to a local System Server database. From statistics, also aggregated reports are generated.
OID ..2451.7 Object identifier tecMgmt Description Contains management MIBs from functional view.
..2451.8
tecEntityExp
Contains management MIBs from physical view EXPERIMENTAL.
..2451.9
tecMgmtExp
Contains management MIBs from functional view EXPERIMENTAL.

O&M
96
29/05/2013
Billing
The billing information is aggregated from the NGM system using chargeable events, and those events are converted into suitable presentation for mediation and system monitoring purposes.
O&M
97
29/05/2013
Machine to Machine Provisioning

The Machine-to-Machine (M2M) provisioning interface is designed to allow external systems to interact with the NGM system without human interaction The M2M provisioning interface is provided for an external operator machine to maintain subscriber accounts and to provision them the NGM services. The interface enables to perform the following operations:
create a subscriber modify an existing subscriber delete an existing subscriber search subscribers
<?xml version="1.0"?> <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <createServiceSubscription version="1" xmlns="http://tecnomen.com/m2m"> <primarySubscriberAddress>436506543456</primarySubscriberAddress> <provisionedServiceAddress>4365011987654</provisionedServiceAddress> <subscriberName>John Doe</subscriberName> <pin>1234</pin> <password>poorPassword</password> <language>en</language> <segmentName>Basic Subscribers</segmentName> <services> <service name="Basic VoiceMail"> <params> <param name="provisionMissedCallNotice" value="1"/> </params> </service> </services> </createServiceSubscription> </soap:Body> </soap:Envelope>
O&M
98
29/05/2013

NGM Intro

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NGM Intro

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Next Generation Messaging Intro Course

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Facts about Tecnotree

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Asia & Middle East

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Call completion pattern examples for 2G voice and 3G video services

Busy; 5 % Connect; 70 % Failed, No 3G subscription Failed, Roaming in 2G

NOTE: Actual percentages are operator and network specific

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Voice/Fax/Video Mail Universal access

Open New Technology...

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... and Open New Terminology

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Next Generation Services

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Next Generation Services

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Next Generation Services

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Next Generation Services

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Next Generation Services

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Standard interfaces between the layers

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Telco Server, Proxy Server, Video Gateway, System Gateway

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Messaging Application Servers, IVR Application Servers

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System Server / Operation & Maintenance

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...includes many interfaces

External Data Sources

Access Layer Telco Server

Application Layer Messaging IVR/AMS Application Application Servers Servers

Storage Layer Infra Servers

SMSC, MMSC Internet Billing

SMPP, CIMD, EMI, MAP, MM7

System Gateway / Proxy Servers

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System Server / Operation & Maintenance

NGM External Interfaces ...

SMPP EMI CIMD MM7 / SOAP O&M appl. / HTTPS

H.324M SS7 External network

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... and NGM Internal Interfaces

O&M appl / HTTPS Configuration / HTTP Billing / FTP SNMP

Messaging Application Server

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NGM Server or Telco Server units

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Normally the private network is a so-called flat network

However, the system can also be grouped into several subnets

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DMZ NGM proxy servers

TSU32F TSU32F TSU32F