Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Lecture 2
Problems/Barriers of communication
Introduction
Communication is an act or instance of transmitting or the information communicated through a verbal or written message . By definition, this doesn't sound like a difficult act to perform.
Conventions of meaning
Perceptions of reality
Values, attitudes and opinion
Conventions of Meaning
Connections between signs and their referents are unique to each individual
Denotations, connotations and euphemism
Perception of reality
Human being sensory perceptions are limited and each persons mental filter is unique We make various abstractions, inferences and evaluations of the world around us
Closed minds
Senders Credibility Personal mood of the sender / receiver
Nonverbal Communication
Non verbal messages often contradict the verbal Appearance Body language
Communication problems
.
Lack of planning Vagueness about the purpose of communication Objectives to be achieved Choice of wrong language, resulting in badly encoded message Unshared & unclarified assumptions Different perception of reality Wrong choice of the channel
Barriers - Receiver
Mistrust
Lack of interest Premature evaluation Semantic Difficulties Bias /Lack of trust
Selective Perception Unwillingness to Change Lack of Interest in the Topic/Subject Prejudice & Belief System
Rebuttal Instincts
Personal Value System Here-and-Now internal & external factors
Common barrier
.
smooth interpretation of thoughts, feelings and attitudes from the sender to the receiver in a specific social situation
well-defined social context in which communication takes place enables both the sender & receiver to perceive the content of communication in a similar way with similar implications and meaning.
Common barrier
All communications are made under some assumptions, which are never communicated They may turn out wrong & cause communication failure
the situation as we do feel about the situation as we do the message as we understand it about the matter as we do
Should Think
Understand
Communication is to share information with others in an intelligible, participative form through the medium of words / body gestures / other symbolic signs
5 Receiver steps
Receive Understand Accept Use
Feedback
The sender & receiver of the message remain linked through feedback
Barriers in Communication
.
Unwillingness to say things differently Unwillingness to relate to others differently Unwillingness to learn new approaches
Lack of Self-Confidence
Lack of Enthusiasm Voice quality Prejudice
Barriers in Communication
(that have to do with the COMMUNICATOR)
Disagreement between verbal and nonverbal messages Negative Self Image Lack of Feedback
Environment
Superiority Complex
Overconfidence Disinterested Competition The Rush for Action
Lack of Training
By not being Preoccupied Being Open Minded & Non Defensive Minimizing Interruptions Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it. By Asking Questions
Noise
Lack of clarity
Prejudice Personal perceptions/attitudes Body orientation, posture, distance, appearance, facial expression, eye contact, gestures etc. Physical discomfort
Content/context
Distance Past experience (attitudes, beliefs, values) Assumptions about how people behave Expectations
Knowledge Knowledge about someone Personal moods Difference in age and sex Misinterpretation Quality of the messages
Personal pre-occupation