Skills for effective Counselling

Dr. Manisha Sen Prof. & Head Dept.of Applied Psychology University of Mumbai

PROFESSIONAL COUNSELLING
INVOLVES an Interpersonal Relationship
WITH WHO an Individual is Seeking Help

FOR
THAT

dealing with Personal Issues

Interfere or Detract from a satisfactory life

The COUNSELLOR is WILLING to GIVE HELP in a SETTING that PERMITS help to be given and received.

Stages in Counselling

Termination and Follow up Initiating Interventions Goal Setting

Assessment of the Problem

Rapport and Relationship Building

Reflection Diagram
Reflection

Theory

Skill

Practice

Values

EFFECTIVE HELPER
Other Self
ATTITUDE
AWARENESS of SELF Genuineness Empathy Objectivity Unconditional Positive Regard Interpersonal Attractiveness Competence Assumptions Sensitivity to understand ethnic and cultural factors Trustworthiness

SKILLS FOR COUNSELLING

Skills to Work with Listening Clients Feelings Clarifying Help Express feelings questions Use of Open-ended Identify & Discriminate bet.feelings questions Help to Alter/Accept feelings Assessing AbilityAttend to Verbal/Nonverbal potential deciding Cues response Convey Support :Verbal & Nonverbal methods

Assertive Styles
Supporting/caring - FEELERS Communicates, Warmth, Nurturing & Concern for others Directing/Guiding - DOERS and/or THINKERS Communicates a no-nonsense, authoritative approach, concern for results Annalytical - THINKER Communicates facts, information, thoughts and probabilities. Expressive - DOERS or FEELERS Communicates, feelings & needs in an open and expressive manner

Verbal Assertive TRNG Skills

Broken Record Fogging Free Information & self disclosure Negative Assertion Negative Inquiry Workable compromise

Group Counselling- Techniques

Establishing Trust Dealingresistance,anxiety,conflict, difficult members Group Cohesion

Facilitation Style

Conflict Styles
Concern for Self
(Assertiveness)
Competing (dominating)

Collaborating (integrating)

Compromising

Avoiding

Accommodating (obliging)

Concern for Others

(Cooperativeness)

COGNITIVE DISTORTIONS
All Or Nothing Thinking Magnification/minimization

(Black and white categories)

Overgeneralization

(magnify others ach., minimize own ach.)

Emotional reasoning

(negative event as never ending pattern of defeat)

Mental Filter

(neg.events reflect way things are)

Shoulds/musts statements

(Pick neg.detail & dwell on it)

Disqualify the positive (reject positive events) Jumping to conclusions (make

Personalization

negative interpretation,although no negative facts available) Mind reading, Fortune teller error

(see self as cause of negative event although not primarily responsible for it)

COUNSELLING
REQUIRES PRINCIPLES OF MANAGING FROM THE HEART Hear and understand me Even if you disagree, dont get me wrong Acknowledge the greatness within me Remember to look for my loving intentions Tell the truth with compassion