1

EMERGENCY MANUAL
THOMAS HOSFORD AHRM 2676 MAY 6, 2013

Table of Contents
2

Emergency Overview

I
6 7 8

Mission Statement Emergency Overview Letter From the President Emergency Numbers Primary Staff Corporate Leadership Non-Emergency Numbers Handicapped Residents Residents With Special Needs Rent Roll

Necessary Phone Numbers

II
10 11 12 13

Resident Information

III
15 16 17

Table of Contents
3

Fire in the Club House Steps Assess the Situation Notification and Communication Evac, Rally, and Accountability Access Control Return to Buildings Manage Public Relations

IV
19 20 21 22 23 24 25

Table of Contents
4

Applicable Maps Community Map Evacuation and Rally Points Utility Shut Offs 1 Utility Shut Offs 2 Equipment Map 1 Equipment Map 2 1 Bedroom Floor Plans 2 Bedroom Floor Plans 3 Bedroom Floor Plan Forms Rent Roll
Works Cited

V
27 28 29 30 31 32 33 34 35

VI
37

I.
5 EMERGENCY OVERVIEW

Mission Statement
6

Here at The Remington, it is our mission to ensure our guests have the highest quality of life possible. We do this through providing the top notch service. Ensuring the safety of our residents and property is but one aspect of that service. The purpose of this emergency manual is to help us better resolve emergency situations quickly and efficiently.
The Remignton Management Team

Emergency Overview
7

In the volatile world that we live in, it is important to remember that anything can happen. You may not know when disaster will strike, or when bad things will happen, however, you can take steps to make sure you are prepared to take action in the event of an emergency.
This Emergency Manual is designed to assist residents and staff in preparation for emergency so they may be prepared to ensure the safety of others, themselves, and property. It is important to remember to stay calm and follow the directions set aside in this manual as well as that of first responders. A hard copy of this manual will be kept in the office as well as an electronic copy.

Letter From The President

8

Greystar Management was created on built upon the pillars which have made this company successful; people, profitability, customer satisfaction, growth, operational excellence, and community. Focusing on operational excellence, we are happy to provide this Emergency Manual to help ensure the safety of your home and your family.

Bob Faith, Founder and CEO

*This letter is a fabricated work , created for the purpose of enhancing this project. It was not written by, or endorsed by Bob Faith or Greystar Management.

II.
9 PHONE NUMBERS

Emergency Numbers
10

Police Fire EMS Animal Control FBI Resident SMS

911 911 911 (xxx)xxx-xxxx (xxx)xxx-xxxx 8912

Property Staff Numbers

11

Property Manager Finance Manager Senior Leasing Leasing Agent 1 Leasing Agent 2 Maintenance Supervisor Maintenance Tech 1 Maintenance Tech 2 Property Engineer

(xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx

Corporate Numbers
12

CEO: Bob Faith COO: Bill Maddox CFO: Derek Ramsey Executive Directors Stacy Hunt Andrew Livingstone Scott Wise Wes Fuller (xxx)xxx-xxxx (xxx)xxx-xxxx

(xxx)xxx-xxxx
(xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx

Non-Emergency Phone Numbers

13

Gas Power Telephone Insurance Austin, TX Health Dept. Disaster Recovery Engineers Inc. Security Force LLC Attorney Adjacent Property Industrial Hygenist Landscaping

(xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx (xxx)xxx-xxxx

III.
14 RESIDENT INFORMATION

Handicapped Residents
15

Name

Building #

Unit #

Condition

Josh Luck
Tirone George Oscar Mayer Barack Obama

3
1 2 6

312
111 225 614

Blind
Hearing Impaired Wheel Chair Liberal

Residents With Special Needs

16

Name

Building #

Unit #

Condition

Sarah Morris
William Task John & Lisa Fade Christopher Cane Daisy Dukes Mickey Rorque Mark Whalburg

7
10 2 5 12 9 9

726
1010 225 522 1212 921 910

1 Child
1 Child 2 Infants Elderly Has 2 Children Elderly Elderly

Rent Roll
17

(See paper forms in back of book.)

IV.
18 EMERGENCY PROCEDURE: FIRE IN CLUBHOUSE

Steps
19

Assess Situation Notification and Communication Evac, Rally, and Acct

Assess the Situation

20

If fire is controllable, use a nearby fire extinguisher to extinguish flam If fire is not controllable, notify officer personnel and instruct everyone to leave the area immediately. Call 911

Notification and Communication

21

Call 911 Notify all staff via cell phone

Initiate Evacuation Plan SMS # is 8912

Notify all residents via SMS

Notify buildings 2 and 12 to evacuate by knocking on the door and assisting people out

Refer to map

Evac, Rally, and Accountability

22

Have assigned building personnel start at the top floor, and knock on each door to notify residents of fire. (Bldgs 2 & 12)

Refer to Emergency Tasking Chart

Residents should move out and be directed to appropriate rally points

Refer to Evac Map Refer to chart

Assist special needs residents

Cross check residents with rent roll at rally point Communicate status with PM when this step is complete

Access Control
23

Shut down entrance in order to keep passage clear for first responders Allow exit of property as situation safely allows

Return to Buildings
24

After the fire has been handled, allow residents to return to their buildings

Manage Public Relations

25

After the situation has been handled, the emergency team member responsible for Public Relations will be the only staff member to talk with news and other media.

Refer to Emergency Tasking Chart

V.
26 APPLICABLE MAPS

Community Map
27

Evacuation and Rally Points

28

Utility Shut Off Locations

29

Utility Shut Off Locations

30

Electrical Water Heating and Air Gas

Equipment Map
31

Fire Extinquisher

Medical Kit

***Duplicated on all 2-hallway buildings

Equipment Map
32

***Duplicated on all 1-hallway buildings

1 Bedroom Floor Plans

33

A1

A2

A3

2 Bedroom Floor Plans

34

B1

B2

B3

3 Bedroom Floor Plan

35

VI.
36 FORMS

Works Cited
37

All information, maps, and pictures relating the The

Remington property in Austin, TX

www.remintonaustin.com

All information, names, positions, and corporate culture

related to Greystar Management

www.greystar.com
Sample project presented in class When Disaster Strikes Ch 1-7 http://assessor.slco.org/pdf/rentroll.pdf

All ideas related to content, layout, and order of material

Rent Roll Form