ISO 9000 & 14000

PROF. YOGESH KOLHATKAR

Group members:
Urmi Sampat Robin Singh Parmar Laxmi Rawat Prateek Palahe Sonia Verma Sumaiya Sakhani 45 59 39 34 54 44

INTERNATIONAL ORGANISATION FOR STANDARDISATION

What is ISO? The international body which issues international standards is the International Organization for Standardization (IOS).

What is ISO 9000?

ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can effectively be implemented.

WHAT DOES IT MEAN TO US? STEPS to be taken:1. Define why your organization is in business. 2. Determine the key processes that state 'what' you do. 3. Establish how these processes work within your business. 4. Determine who owns these processes. 5. Agree these processes throughout the organization.

BACKGROUND
ISO 9001 was first published in 1987 BSI has been certifying organizations for their quality management systems since 1978 BSI claims to certify organizations at nearly 70,000 sites global .

ISO 9000 QUALITY STANDARDS

The ISO-9000 has become the most popular quality standard in the semi conductor industry. The ISO-9000 series of standards was developed by the International Organization for Standardization. The ISO-9001:2000 outlines specific requirements for compliance ISO-9000:2000 and the ISO9004:2000 merely present information or guidelines. The main objective of ISO is to facilitate international trade.

ISO 9000 FAMILY CORE STANDARDS

Standards and Guidelines ISO 9000:2000 Quality Management Systems Fundamentals and Vocabulary Purpose - - Establishes a starting point for understanding the standards - Defines the fundamental terms and definitions used in the ISO 9000 family to avoid confusion in their use

ISO 9001:2000 Quality Management Requirements

Systems

- Defines the requirements for assessing the ability to meet customer and applicable regulatory requirements and thereby address customer satisfaction - Now the only standard in the ISO 9000 family against which third-party certification can be carried out

ISO 9004:2000 Quality Management Guidelines for improvements

Systems - - Provides guidance for continual improvement of the quality performance management system to benefit all parties through sustained customer satisfaction

Process Approach:

Continued
ISO 9001 is used when you are seeking to establish a quality management system that provides confidence in your organizations ability to provide products that fulfil customer needs and expectations. Five main sections: Overall requirements for the quality management system and documentation Management responsibility, focus, policy, planning and objectives Resource management and allocation Product realization and process management, and Measurement, monitoring, analysis and improvement.

EXAMPLES:
METAL PARTS
WELFARE AGENCY ELECTRICAL APPLIANCE

Reasons for use:

Purchasers require their suppliers to hold ISO 9001 certification. Financial benefits.

Superior operational performance & return on assets.

Chow-Chua et al (2002) showed better overall financial performance was achieved for companies in Denmark. Rajan and Tamimi (2003) showed that ISO 9001 certification resulted in superior stock market performance.

AUDITING
Types of Auditing:
Internal Audit External Audit Under the 1994 standard, the auditing process could be adequately addressed by performing "compliance auditing" Tell me what you do (describe the business process) Show me where it says that (reference the procedure manuals) Prove that this is what happened (exhibit evidence in documented records)

EFFECTIVENESS
Factors:
Commitment of Senior Management to monitor, controls, and improve quality. Organizations that implement an ISO system without this desire and commitment, often take the cheapest road to get a certificate on the wall and ignore problem areas uncovered in the audits. ISO system focuses on improving the customer experience.

ADVANTAGES
Create a more efficient, effective operation. Increase customer satisfaction and retention. Reduce audits, Reduce waste and increases productivity. Enhance marketing. Improve employee motivation, awareness, and morale. Promote international trade & Increases profit.

problems
Time consuming Documentation procedure.

No guarantee of the quality of products produced.

Effective as a guideline only not standard.

While internationally recognized, most US consumers are not aware of ISO 9000 and it holds no relevance to them.
Competitive disadvantage. ISO itself advises that ISO 9001 can be implemented without certification, simply for the quality benefits that can be achieved.

Summary ISO 9000

A good overview for effective use of ISO 9000 is provided by Barnes: "Good business judgment is needed to determine its proper role for a company. Is certification itself important to the marketing plans of the company? If not, do not rush to certification Even without certification, companies should utilize the ISO 9000 model as a benchmark to assess the adequacy of its quality programs."

Iso 14000
(a) minimize how their operations (processes, etc.) negatively affect the environment. (b) comply with applicable laws, regulations, and other environmentally oriented requirements, and

(c) continually improve in the above.

The ISO 14000 Series of Environmental Management Standards The ISO is a specialized international organizational standards bodies of whose members are 111 countries. All standards developed by ISO are voluntary. ISO 14000 is a series of international standards on environmental management. "ISO 14000" is the first international attempt to standardize environmental management practices around the world.

ISO 14000 will help integrate the environmental management systems of companies that trade with each other in all corners of the world.

Scope & status of iso 14000

The first type refers to Organization Standards that can be used to implement & evaluate the environmental management system (EMS) within an organization. ISO 14000 series of EMS standards. ISO 14010 series of environmental auditing standards & ISO 14030 series of environmental performance evaluation. The second type of standards encompasses those Product Standards that can be used to evaluate environmental impacts from products and processes. 14020 - environmental labeling. 14040 - life cycle analysis. 14060 - product standards.

Business benefits of iso 14000

reduced cost of waste management

savings in consumption of energy and materials lower distribution costs

improved corporate image among regulators, customers and the public Frame work for continual improvement of environmental performance.

ISO 14000 Family of Standards

CERTIFICATION
Once a business has fully developed and implemented their ISO 14001 compliant environmental management system, they can choose to apply for certification (also referred to as registration). Certification involves evaluation of the company's EMS system, including a comprehensive on-site audit, to determine whether it meets the ISO 14001 requirements (Martin 1998).

ISO 14000 ESSENTIALS

This section concisely describes the essential features of the ISO 14000 family. An ISO 14001:2004-based EMS An EMS meeting the requirements of ISO 14001:2004 is a management tool enabling an organization of any size or type.

WHAT CAN BE ACHIEVED?

ISO 14001:2004 is a tool that can be used to meet internal objectives: The Kids' ISO 14000 Programme. Develops environmental awareness among children and young people. Teaches them to implement environmental management based on the ISO 14000 approach in their homes and communities.

CONCLUSION
Environmental issues are not going away. National and international regulations and laws at all government levels are continually being created, revised and generally made more stringent. Compliance to these laws and regulations is often a full-time job for one or more personnel in each organization. Certification and registration is one of the most effective ways to provide objective evidence. Today, the choice is yours. Tomorrow, the choice may not be available. No matter what your position may be, it is a safe conclusion that every firm will benefit from learning about ISO 14000 and 9000. So the question should not be if you will start, but when you will start.

MiniCases
Rockwell Automation; Twinsburg, Ohio. The Twinsburg plant became one of the first registrants in the U.S. to ISO 14001. According the Roger Hartel, "certification sends a message to the company's stockholders, customers, and employees. Being an exemplary environmental citizen is absolutely of critical importance to all these populations and to international business as well." ISO 14000 and EMS have contributed to a continuing reduction of energy consumption and waste production. Recycling reduces material sent to landfills by about 150,000 pounds a year. Xerox Corporation : Site recycling programs, including the conversion of solid waste to useable energy through incineration, saved Xerox over $12 million in 1995. Xerox implemented a plastic recycling program. High grade plastic panels from returned Xerox products are collected, sorted, disassembled and ground for reprocessing. The plastic is then used to manufacture

ISO 9000 in Electricity Transmission &Distribution

This electric utility, a city department in a southern state, has created a name for itself by setting and meeting aggressive performance goals as well as taking up challenges in technologies for the future and creating the top performing renewable energy program in the nation. Recognizing the importance of achieving the highest level of quality service and reliability to its large high-tech manufacturing customers, the energy company has embarked on a quality enhancement plan that will be designed by experts in this field. The Electric Service Delivery (ESD) group of the company is striving to obtain ISO 9000 certification and is implementing a comprehensive quality management program based on Six Sigma and Total Quality Management principles. The industrial customers of the utility, many being ISO 9000 compliant themselves, welcome the initiative as the certification will provide a solid structure for assessing and maintaining the organization as a high quality service organization. The registration is significant because the organization believes it will be the first public utility in the country to obtain ISO 9001: 2000 registration of electricity transmission and distribution processes.