Training and Development

(Chapters 7 & 9)

Submitted by: Garima (12pgdm078)

Training
A planned effort to facilitate the learning of jobrelated knowledge, skills and behavior by employees The focus of companies is moving away from teaching employees specific skills to a broader focus of creating and sharing knowledge Knowledge refers to learning concepts, principles and information, whereas, Skill refers to the ability of using that information and applying it in a context.

Training : Advantages
Provides new ways through which an employee can contribute to the company
Ensures that companys culture emphasizes on innovation, creativity and learning Prepares employees to accept and work more effectively with each other

Increases employees knowledge

Helps employees work effectively in teams

Helps ensure that employee has basic skills to work with new technology

The Strategic Training and Development Process

Business Strategy Mission, Vision, Goals

Strategic training and development initiatives Diversifying the learning portfolio Improve Customer Service Capture and share knowledge

Training and Development Activities Use web based training Make development planning mandatory Increase customer participation

Metrics that Show value of training

Learning Performance Improvement Employee Satisfaction Reduced Turnover

The Training Process

Needs Assessment

Ensuring Employees readiness for training Creating a learning environment Ensuring transfer of training

Selecting training methods

Evaluating training programs

Needs Assessment

What is the context?

Organisation Analysis

Task Analysis

In what do they need training?

Person Analysis
Who needs training?

Needs Assessment
Organizational Analysis is a process for determining the business appropriateness of training Person Analysis is process for determining whether employees need training, who needs training and whether employees are ready for training

Task Analysis is the process of identifying the tasks, knowledge, skills and behaviors that need to be emphasized in training

Ensuring Employees Readiness

Personal Characteristics (ability, attitudes, beliefs and motivation)

Work environment to facilitate and not interfere with performance

Readiness for training

Creating a learning Environment

Employees need to know why they should learn Employees need meaningful training content Employees need opportunities to practice : practice and over-learning Employees need feedback Employees learn by observing, experience and interacting with others

Employees need training to be properly coordinated

Ensuring transfer of training

Climate for transfer

Opportunity to use learned capability

Technological support

Transfer of training

Self management skills

Manager support

Peer support

Selecting training methods

Presentational method

Group methods

Hands-on method: OJT Self directed learning E-learning

Evaluating training programs

A way to evaluate the effectiveness of a training program based on skill-based, affective and result outcomes

Pretest/post test with comparison groups Pretest/post test Post test with comparison group Time series

The process of determining the economic benefits of a training program using accounting methods

Training outcome

Evaluation designs

Cost benefit analysis

Development
The acquisition of knowledge, skills, and behaviors that improve an employees ability to meet changes in job requirements and in client and customer demands

Psychological contract

Protean career
A career that frequently changes due to both changes in persons interest, abilities and values and changes in work environment Psychological success

Approaches to Employee Development

Enrolling employees in courses or seminars offered by the company or educational institution

Formal Education

Measuring employees performance, behavior, skills, or personality characteristics Myers Briggs type indicators Assessment Performance appraisals 360 degree feedback system

The relationships, problems, demands, tasks, and other features that employees face in their jobs Job enlargement Job rotation Job experiences Promotion Transfer

QUESTIONS?

QUESTIONS?