Knowledge Management

GVP

Basic Knowledge-Related Definitions

Common Sense Fact Inborn ability to sense, judge, or perceive situations; grows stronger over time A statement that relates a certain element of truth about a subject matter or a domain Heuristic A rule of thumb based on years of experience Knowledge Understanding gained through experience; familiarity with the way to perform a task; an accumulation of facts, procedural rules, or heuristics Intelligence The capacity to acquire and apply knowledge

Two forms of Knowledge

Tacit knowledge:
Focused on the subconscious and internal human perception, or thinking, and is often not realised by the people

Explicit knowledge:
This more of a tangible knowledge which individuals hold explicitly. This is easier to communicate to others because it can exist in a number of forms and especially if it exists I digital or documented forms.

lifecycle of knowledge
Create/acquisition This is were knowledge is created or gathered. This can be in the form of multimedia, documents or any other form of information Modification- Information is modified to suit corporate needs Use- The information is deployed and used across the organisation Archiving- The information is stored to in physical or digital form so that it can be re-used again. Transfer- This is the actual sharing of information between individuals or machines.

Cont
Translation/ repurposing- The information is translated into a form which can be transferred and shared for different purposes in a company. Access- Information is vital, and more often business critical. Thus, access to that information has to be considered very carefully. Policies have to be established, who has access to what data and from were, and privileges have to given to employees depending on their job role and what information they may need to access. Disposal- The way organisations, dispose of information when is no longer needed or is no longer vital for business continuity.

Benefits of KM to organisation
Having identified what KM it is important to prove why KM is so vital to todays digital economy. As a summary KM can offer the following: KM can offer competitive advantage May help to reduce cost and increase organisational efficiency Enables organisations to be flexible enough to react and adapt to changing business and customer requirements Enhancement of innovation and creativity Ensuring of sustainable excellence Improves working on the go by implementing knowledge repositories. Increases employee productivity, and makes management decisions more efficient.

What is Knowledge Management?

Knowledge management is an audit of "intellectual assets" that highlights unique sources, critical functions and potential bottlenecks which hinder knowledge flows to the point of use. It protects intellectual assets from decay, seeks opportunities to enhance decisions, services and products through adding intelligence, increasing value and providing flexibility.

Knowledge Cycles
Innovation Cycle
Embed/ Set in. Codify Identify

KM Cycle
Collect

Classify

Product/ Process

Create

Knowledge Repository

Organize/ Store

Use/Exploit Diffuse Access

Share/ Disseminate

Organizational factors and their elements

Organizational structure: Content: Conflict Participation Trust Motivation Communication Climate Attitude Information and Technology Policy Administrations and Management Evaluation