Communication Percentage

7.00% 38%

written communication 55% non verbal communication verbal communication

Introduction

"Customer service is a series of activities designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customer expectation." According to Turban et al. (2002).

Customer service has to be a team effort and not just the responsibility of employees who deal with
the public directly. Satisfied customers are more loyal and profitable. Communication is the key to providing good customer service. Good communicators listen first before speaking.

Verbal Communication

Communication is the key to providing good customer service. Verbal communication is more than just spoken words .What you say is not as important how you say it.

Good communication is to listen first before speaking.

How are you standing or sitting can communicate aloud message .After all ,if you dont care enough to present yourself well ,the customer wonders if you care enough to do the job well.

The real secret to successful communication lies in the ability to gauge your customers own communication style and expectations

Non Verbal Communication

Different cultures have different rules for physical contact. Norms for the type of contact, the length of contact and the persons involved in contact vary.

Written Communication

Written Communication involves expressing yourself clearly, using language with precision; constructing a logical argument; note taking, editing and summarising; and writing reports

Written communication is the process of communicating a message by creating a hard copy of the message.

E-mails can help to make an impression on customer and to inform him you are the right person to work with .

Conclusions

The way your customers feel towards you is important. The more you show you care about them, the more theyll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule.

Referencing
Buchanan, Leigh (1 March 2011). "A Customer Service Makeover". Inc. magazine. Retrieved 29 Oct 2012. http://ucangraddip.wikispaces.com/Meg%27s+writing+tips http://thadstammen.wordpress.com/2011/04/19/non-verbal-communication-and-families/ http://cimenciselc.blogspot.co.uk/2012/11/non-verbal-communication.html http://blogs.longwood.edu/dclipp/2012/07/10/the-power-of-our-hands/ http://fionaboathworkplacecommunication.weebly.com/non-verbal-communication.html http://intanotion.com/intatrain/effective-communication/ Turban, Efraim (2002). Electronic Commerce: A Managerial Perspective. Prentice Hall.