IMPRESSION MANAGEMENT

IMPRESSION MANAGEMENT

Towards a

definition.

IMPRESSION MANAGEMENT
It is a goal-directed conscious or unconscious attempt to influence the perceptions of other people about a person, object or event by regulating and controlling information in social interaction.

IM Techniques or Verbal Self-Presentational Behaviors

Favors

SelfDescriptions
Association Verbal SelfPresentation Opinion Conformity Excuse

Flattery

Acclaiming

Apologies

First impression.

IMPRESSION MANAGEMENT
within three seconds of seeing a person for the first time we decide their:
social status politics education religion sexuality friendliness / approachability

first impressions: the 93% rule

55% appearance & body language 38% tone, pitch & pace of your voice

7% what you say

At work. doing a good job accounts for 10% of the impression you give

IMPRESSION MANAGEMENT
90% of the impression you give of being capable is based on perception presentation of work presentation of self being seen to be doing a good job

IMPACT

Integrity

IMPRESSION MANAGEMENT

Manners Personality

Appearance
Communication Thrill

Insert Figure 4.1 here

Two Types of Impression Management

IMPRESSION MANAGEMENT
Constructive -- helps in the formation of self
identity

Strategic -- helps in the attainment of some

interpersonal goal

Ingratiation

IMPRESSION MANAGEMENT Universal agreement about standard ingratiation

These include.. tactics Showing an interest in the person

Smiling
Eye contact Agreeing Flattery

5 things you need to face the world

confidence

IMPRESSION a personal brand (what do you want MANAGEMENT the world to think of you)
an elevator pitch a winning image transferable skills / experience

confidence - how?
preparation, preparation, preparation

IMPRESSION MANAGEMENT
know your stuff and know you know your stuff!! find opportunities to practice presenting your stuff get involved ALWAYS be positive NEVER be a one-track pony

personal brand how?

IMPRESSION MANAGEMENT
who you are????? what you are????? what are your personal / professional ethics????

elevator pitch how?

IMPRESSION MANAGEMENT
Do
speak! make small talk ask open questions

Dont
ignore him / her talk about the weather get too personal moan!

a winning image how?

IMPRESSION MANAGEMENT
appropriate balanced professional not powerful modern clean

Transferable skills how?

IMPRESSION MANAGEMENT
Interact get involved ask questions volunteer dont wait to be asked dont sit back

Poor Impression Management

Four Motive of Poor Impression

Unfavorable Upward Impression Management Tactics

IMPRESSION Exit Power MANAGEMENT

Decreasing Performance Not Working to Potential Withdrawing Displaying a Bad Attitude Broadcasting Limitations

Avoidance Obtain