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Performance Appraisal:
Setting work standards, assessing performance, and providing feedback to employees to motivate, correct, and continue their performance.
Performance Management:
An integrated approach to ensuring that an employees performance supports and contributes to the organizations strategic aims.
Goal alignment
Ongoing feedback
Rewards, recognition, and compensation Workflow, process control, and return on investment management
Difference
Appraisal
Primary focus Assessing performance and potential for performance Designing appraisal programme Build employee database Directional, evaluative
Management
Improve employee performance & development Set of HR activities designed and executed to assess and improve performance Facilitative, coaching
Activities involved
Leadership
Frequency
Degree of formality
High
Low
Is basis for pay and promotion decisions. Plays an integral role in performance management.
2 3
Appraising Performance
Steps in Appraising Performance
1 2 3
5
6 7
Encourage Participation
SMART Goals
What to Measure?
Work output (quality and quantity)
Personal competencies
Goal (objective) achievement Timeliness
Cost effectiveness
Need for supervision Interpersonal impact
Community service
Peers
Potential Appraisers
Subordinates
Rating Committee
360-Degree Feedback
Assessment Centre Behaviorally Anchored Rating Scales (BARS) Management by Objectives (MBO)
360 degree feedback Checklist Appraisal Annual Confidential Report (ACR)
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3 4 5 6
8
9 910 11
12
Used to identify the best candidate for a promotion or special assignment but demotivates others
Note: + means better than. means worse than. For each chart, add up the number of +s in each column to get the highest-ranked employee.
Instituted new production scheduling system; decreased late orders by 10% last month; increased machine utilization in plant by 20% last month
Supervise procurement of raw materials and inventory control Supervise machinery maintenance
Let inventory storage costs rise 15% last month; overordered parts A and B by 20%; underordered part C by 30% Instituted new preventative maintenance system for plant; prevented a machine breakdown by discovering faulty part
Assessment Centre
Central location where employee come together to participate in job-related exercises evaluated by trained observers. Assessed : Assertiveness
Persuasive ability
Communicating ability Planning and organisational ability Self-confidence Resistance to stress Decision making
Assessment Centre
Activities include :
In-basket training
Computer simulations Role playing
Crompton Greaves
Ranbaxy Tata
Advantages of BARS
Less subjective and overcome rater errors Clearer standards Feedback
Disadvantages
Expensive Time consuming
Title
Checklist Appraisal
Contains series of questions about an employees performance. A supervisor answers yes or no to the questions. There is a key for scoring the items on the checklist; the score results in a rating of an employees performance. Advantages & Disadvantages: Easy to complete but difficult to prepare. Each job requires a different set of questions.
Advantages & Disadvantages: Employee can compare himself with others perception about him Skills like interpersonal skills, team skills can be identified. Drawback : Difficult to select rater, designing questionnaire and analysing data Rater may have a fear to assess employee
Contd.Checklist Appraisal
Unclear Standards
Halo Effect
Severity error
Central Tendency
error
Leniency error
Know Problems
Train Supervisors
Keep a Diary
THANKS