Customer Relationship Management (CRM) System

CRM is a number of strategies and technologies that are used to build stronger relationships between companies and their customers. CRM aims to put your customers at the centre of the information flow of your company.

 Customer relationship management is commonly used by corporations, and they will focus on maintaining a strong relationship with their clients.

Issues of Importance There are a number of issues of fundamental importance to the success of a CRM application. The primary issues are: Discipline1 (Information Storage) Discipline 2 (The Right Information) Discipline 3 (CRM is a habit)

Discipline 1 - Information Storage

All the information on your CRM system is contained in one big store called a database. The CRM database is capable of storing details of emails, conversations, quotations, customer names, addresses, telephone numbers and contact personnel for all your customers.

Discipline 1 contd..
Put information in the right place

Discipline 2 - The Right Information

Your CRM system is a place for storing all the customer related information. There will be a temptation to record everything customer related in the database. Resist the temptation.

Discipline 3 - CRM is a habit

Make your CRM system a central part of your working life. Knowledge is power and CRM is a hugely powerful corporate knowledge system . Use it or lose it.

Customer Relationship Management (CRM) System Benefits Web-based

Easy to Use
Instant Feedback Integrated FAQs

Faster, Consistent Responses

Single Point of Entry for all Requests

Customer Relationship Management (CRM) System

Frequently Ask Questions

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Click on the Questions How can I find a description of a WMO Header? Where can I find information on WMO Headings?

How do I receive METAR's for certain geographical areas?

How do I relay WMO Header to a met office on AFTN? How often is the a2a file updated? What graphical format does AWIPS support? Do all products have a AWIPS ID?

What Products are carried on the PPS.

I sometimes see non-governmental organizations use National Weather Service text forecasts verbatim but never mention the source of the data -- some put their own copyright on the material. Is it permissible to do this?
I have been unable to locate any weather radio receiver manufacturer or dealer which uses the Weather Radio Specific Area Message Encoding (SAME) system in its products. Could you tell me of any manufacturers of such systems? (1-10 of 30) Next >>

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US Dept of Commerce National Oceanic and Atmospheric Administration National Weather Service 1325 East West Highway Silver Spring, MD 20910 Page last modified: November 7, 2002 Page Author: Robert Bunge Disclaimer Feedback Privacy Notice Credits

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Use this page to make a NEW request for help from the Answer Desk. If this is a follow-up request, and you have a tracking number available, Click Here.

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Please provide the information listed below and click the SUBMIT button. Once your request is logged into our system, you will receive a follow-up email. NOTE: Please be sure to provide data for each field marked with a **, these are required for us to effectively route your question or issue to the customer service representative who can best expedite your request.

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US Dept of Commerce National Oceanic and Atmospheric Administration National Weather Service 1325 East West Highway Silver Spring, MD 20910 Page last modified: November 7, 2002 Page Author: Robert Bunge

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Please review the FAQs. If any FAQ answers your request, select CANCEL. Otherwise, EXIT.

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CANCEL Click Cancel if this FAQ answers your question. Where can I find current and historical weather data?
One central web site you should check for current weather and data products at: http://www.nws.noaa.gov/data.html

You can get current forecasts and other weather information through the NWS Interactive Weather Information Network at: http://iwin.nws.noaa.gov/iwin/main.html
All of the weather data gathered by the U.S. can be found through NOAA's National Climatic Data Center in Asheville, NC. They have a home page at http://www.ncdc.noaa.gov, or you can call them at 828-271-4800. You may also want to contact your state climatologist. For a state-by-state list of these offices, go to http://www.ucar.edu and find Meteorology FAQ part 7/7

US Dept of Commerce National Oceanic and Atmospheric Administration National Weather Service 1325 East West Highway Silver Spring, MD 20910 Page last modified: November 7, 2002 Page Author: Robert Bunge

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From: Nws.Crm.System@noaa.gov To: Rambo@spforce.com Sent: Friday, January 24, 2003 12:25 PM Subject: Confirmation From The National Weather Service Answer Desk Hello, We have received your request for information and are forwarding it along to one of our Business Information Assistants. Subject of this question: Current Conditions Your tracking number for this request is: 20030124-122355-933226 If you need to follow-up to this request, please DO NOT respond directly to this email. Instead, click below and follow the instructions provided on this page. http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101

Customer Relationship Management (CRM) System

A Formal Response

From: Nws.Crm.System@noaa.gov To: Rambo@spforce.com

Sent: Fri, 24 Jan 2003 19:42:13 -0500 Subject: Follow up Information From The National Weather Service Answer Desk Subject of this question: Current Conditions

Status or Resolution: Hello Mr. Rambo,

You can obtain the following information from the URL listed below or by writing to the address provide as well: http://weather.noaa.gov/weather/coded.html http://weather.noaa.gov/weather/taf.shtml http://weather.noaa.gov/weather/shorttaf.shtml http://weather.noaa.gov/weather/metar.shtml http://205.156.54.206/er/gyx/contacts.html National Climatic Data Center Federal Building 151 Patton Avenue Asheville NC 28801-5001 Phone our Climate Services Branch at (828) 271-4800 Your tracking number for this request is: 20030123-144506-1101 If you need to follow-up to this request, please DO NOT respond directly to this email. Instead, click below and follow the instructions provided on this page. http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101 Thank you for using the NWS CRM System. Please take the time to fill out our customer survey or provide any suggestions/comments by clicking below. http://v36.surecode.com/cgi-bin/doit.cgi?226:466:1:1:20030123-144506-1101

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Customer Relationship Management (CRM) System

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Delivering a high quality customer experience which is consistent & timely