Innovative Management for a Changing World

BAD Management
Not Keeping up the Good Work

Not adapting to Environmental Changes

Management
The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources

Organization
A formally structured collection of individuals working toward common (shared) goals.

Organizational Performance
Effectiveness: the degree to which the organization achieves a stated goal Efficiency: the use of minimal resources (input) to produce a desired volume of output Efficient, but not Effective -Goals not achieved Effective, but not Efficient -Wasted Resources (You may have to choose between the two)

The Four Functions of Management

Planning
Select goals & ways to attain them

Controlling
Monitor activities & make corrections

Organizing Assign responsibility for tasks

Leading Use influence to motivate

MANAGEMENT LEVELS AND TIME SPENT ON FUNCTIONS

Plan. Top 28% Middle 18% Lower 15% Organ. 36% 33% 24% Lead. Control. 22% 14% 36% 13% 51% 10%

Management Skills
Conceptual Skills : cognitive ability to see the organization as a whole and the relationship among its parts Human Skills : ability to work with and through other people and to work effectively as a group member Technical Skills : understanding of and proficiency in the performance of specific tasks

Management Skills
Conceptual Skills
CEO
Which level needs conceptual skills the most?

VP

VP

VP

Mgr Mgr

Mgr Mgr

Mgr

Op

Op

Op

Op

Op

Management Skills
Human Skills
CEO
To what degree do various levels of management need human skills? ALL need high degree.

VP

VP

VP

Mgr Mgr

Mgr Mgr

Mgr

Op

Op

Op

Op

Op

Management Skills
Technical Skills
Least CEO

VP To what degree do the various levels need technical skills?

VP

VP

Mgr Mgr

Mgr Mgr

Mgr

Op

Op

Op

Op

Op

What Is It Like to Be a Manager?

Managerial Activities

Managers give up the right to:

Long hours Most time spent in oral Communication Characterized by variety, fragmentation, and brevity Fast paced and require a high energy level to be successful

Be one of the gang Put their self-interest first Ask others to do things they wouldnt do Vent their frustrations Resist change

Supervisors Responsibilities

Plan and schedule work Clarify tasks and gather ideas for improvement Appraise and counsel employees Recommend job assignments and pay

Inform employees of organizational goals Inform higher managers of work unit needs and accomplishments Recruit, train, and develop workers Encourage and maintain high spirit and enthusiasm

Decisional Roles to make choices requiring conceptual & human skills

The entrepreneur initiates change. The resource allocator allocates resources to achieve outcomes. The negotiator bargains for his/her unit. The disturbance handler resolves conflicts.

How Do You Learn to Manage?

50% from job experience 30% from other persons 20% from education & training
(Based on study of successful managers at Honeywell)

Successful Managers Attributes

Leadership Team-Building Skills Self-objectivity Analytic Thinking Creative Thinking Behavioral Flexibility

Oral Communication Written communication Personal Impact Resistance to Stress Tolerance of Uncertainty

HUMANISTIC PERSPECTIVE
Emphasizes enlightened treatment of workers and power sharing between managers and employees Emphasized satisfaction of employees social/psychological needs as the key to increased worker productivity (Supported by Hawthorne Studies)