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INTRODUCTION
Providing the most satisfying service to the customers
MIS found for manufacturing sectors does not match with service sector
Hotels Hospital Airlines Insurance Banking Finance
Managers put lot of efforts in a service industry to create a distinctive service to remain competitive
Cont
Main function of hotel industry is to provide a room to stay with basic amenities and facilities so that customer has a comfortable stay. Managers put all efforts to keep hotel occupancy high all the times. Responsibilities of MIS plays important role of providing information to the best possible way, so that customers expectations are fulfilled.
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Transition to service
Customer arrives at hotel reception
Enter reservation confirmation details Process and confirm availability record Process reservation record of stay Validate customer record
OK
Fill form
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Pre-service
Customer gives passport, a letter, visiting card
Enter customer data and room
Process document
Customer database
Room database
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Service
Service requests: lunch, dinner, room service
Server Customer database Knowledge database
Accounts database
Process payment
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Post-Service
Customer gives feedback
Knowledge database
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MIS IN MEDICAL
Critical control applications Evolve the basic standards for control and provide exception reports to the management for forward planning and control
MIS in Banking
Banking is generally understood as a place where the financial services are offered, viz checking, savings, & providing credit to the customers. The customers choose the bank mainly on the following 3 factors; 1. The ease of doing business 2. The quality of personnel & service 3. The range of the financial service The MIS in banking industry revolves around this aspect. The customer of the bank would like to know the status of the A/C very fast to make decision on withdrawals or payments.
Hence the MIS is to be designed to identify, decide & design a service strategy for offering a distinctive service to the wide range of customers seeking a variety of service demand. the following points should be taken care of while designing an MIS for a bank
Customer DB 1. Customer 2. Operator 3. Range of Service 4. Class of customers 5. Working Hours Service to the A/C holders Service for business promotions The index monitoring system Human resource upgrade
MIS IN HOSPITAL
The role of a hospital in todays world has changed from the medical and clinical assistance to health care with a concern for the people who need it. It is a missionary organisation established to provide health care services to the needy with the motto dont make them sick while they are trying to get well.
The hospitals may handle a person who is not a patient and hence we call a person visiting a hospital a customer and not a Patient. Hence, the customer profile would includes besides a patient, an associate of a patient, a consultant, a Para medical personnel, a medicine supplier and so on.
The customer can easily discriminate between the quality of care and quality of caring, between treated medically and being treated personally, between being served at least cost and served with efficiency an effectiveness.
Todays hospitls use a lot of medical hardware and software in health care activity. Health care based on diagnostic aids and assistance through an X ray, scanning, pathological tests, and knowledge base of case history etc. The role played by these aids is so vital and important that is is called Medical Engneering The medical engineering has helped the medical professionals to reduce the drudgery of health care and concentrate on diagnosis, prescriptions and treatment.