DFC 4.

1: Typical Overall QMS process flow across an organization

Customer Focus/ Requirements Quality Requirements Environmental Requirements Health & Safety Requirements Financial/ Corporate Requirements

OP 7.2.1 Product Requirements OP 7.4.1 Supplier Development OP 7.4.2 Purchasing OP 8.2.4 Incoming I/T OP 7.3 Design & Development OP 7.5.2 Process Validation OP 7.5.1 Job Planning & Ctl OP 7.5.5 Product Preservation OP 7.2.3 Invoicing OP 8.2.1 Customer Feedback/ Satisfaction OP 7.1 Quality Planning

OP 8.5 Continual Improvement and Management of Corrective and Preventive Actions

OP 5.6 Management Review, Business Planning, Quality Policy and Objectives

OP 6.2.2 HR Management OP 7.5.3 Product Identification OP 7.6 Ctl of IM&TE OP 8.2.4 Inspect/Test OP 8.3 NC Matl Ctl OP 4.2.3 Document Ctl OP 4.2.4 Record Control OP 8.2.2 Internal Audits

Customer Satisfaction

Employee Satisfaction

Board of Directors Satisfaction

* Typical Customer Oriented Processes (COPs) are identified in BOLD

Typical Support Oriented Processes (SOPs) are in Light Blue area Typical Management Oriented Processes (MOPs) are in Dark Blue area