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PowerPoint Presentation by Charlie Cook The University of West Alabama 2007 Thomson/South-Western. All rights reserved.
LEARNING OBJECTIVES
When you have finished studying this chapter, you should be able to:
1. Define what management is.
2. Identify and explain the basic managerial functions. 3. Understand the roles that managers play.
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What is Management?
The Classic Definition
The art of getting things done through people.
A Broader Definition
The process of administering and coordinating
resources effectively, efficiently, and in an effort to achieve the goals of the organization.
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Efficiency
Achieved by using the fewest inputs (e.g., people and
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Management Theory
It is critical for managers to be able to lead people through the fast pace of change.
Leadership is about coping with both complexity and
change. As change becomes more dynamic and rapid, managers at all levels must hone their leadership skills. Therefore, leaders are managers and managers are leaders.
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The Organization
An Organization
A group of individuals who work together toward
common goals.
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Figure 1.1
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Organizing
The process of determining the tasks to be done, who
will do them, and how those tasks will be managed and coordinated.
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Leading
Leadership
The capacity to direct and motivate the members of
Leadership Skills:
Understanding individual/group behavior dynamics
Having the ability to motivate employees Being an effective communicator Being able to envision future and share that vision
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Controlling
Monitoring the performance of the organization and its progress in implementing strategic and operational plans.
Identifying deviations between planned and actual
results. Taking corrective action Ensuring that the organization is moving toward the achievement of its goals.
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Managers
Managers are the people who plan, organize, lead, and control the activities of the organization so that its goals can be achieved.
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Figure 1.2
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Leader
Liaison
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Disseminator
Spokesperson
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handler
allocator
Negotiator
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VP of Production
VP of Finance
Plant Manager
Service Manager
Account Manager
Payroll Manager
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Types of Managers
Functional Manager
A manager who is responsible for managing a work
General Manager
A manager who is responsible for managing several
First-line manager
The manager who supervises the operational
employees.
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Figure 1.3
Managerial Levels
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Figure 1.4
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Management Skills
Technical Skills
The ability to utilize the knowledge of tools,
Human Skills
The ability to work effectively with ones own work
Conceptual Skills
The ability to process information about the
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Increasing diversity
Intellectual capital Increased emphasis on ethics.
2007 Thomson/South-Western. All rights reserved. 123
business principles and are profitable. Traditional, brick-and-mortar businesses use of the Internet as a complement their existing businesses.
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business can reach a global marketplace with relative ease. Presents unique managerial challenges in terms of complexity and a broader set of environmental forces.
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group cohesiveness required for organizational success when the workplace includes people with different backgrounds, from different nations, or with different cultural frames of reference.
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experience, relationships, processes, discoveries, innovations, market presence and community influence.
Human capital
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represented by its patents, trademarks and copyrights, proprietary databases, and systems.
Customer capital
The value of established relationships with
Human capital
The cumulative skills and knowledge of the
organization.
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Ethics
Ethical Behavior
Behavior that is considered by most to
be acceptable.
SarbanesOxley Act
Requires businesses to use certain
accounting rules that would prohibit the many financial abuses by managers that came to light in recent years.
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Competencies
The things that an organization can do well; the skills
and abilities.
The functions of management all interact with each other, and together they lead to effective and efficient achievement of an organizations overall goals.
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Figure 15
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that managers play, and the skills that managers use are universal.
Organizational need
The basic functionsplanning, organizing, leading,
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