UNIT 6

____________ is very effective at delivering messages to target audiences as it allows for explanation in a way that most other media cannot. a) Digital b) Print c) Broadcast d) Outdoor

External written communication media may be: 1. 2. 3. 4. letters reports telegrams cablegrams mailgrams faxes telexes postcards contracts ads brochures catalogs news releases etc. All of the above

The oral communication brings back immediate feedback. 1. true 2. false

Universal nonverbal communication is behaviour that is common to humankind. 1. true 2. false

Nonverbal communication consists of that part of a message that is encoded in words. 1. true 2. false

Organizational decision are made at top level and then flow down to the people who carry them is called Downward Flow. 1. true 2. false

The nonverbal part of the message tends to be less conscious and often reveals the senders feelings. 1. True 2. False

Before writing a message, which of the following steps are necessary for effective communication? 1. Define the purpose of the message. 2. Analyze your audience readers or listeners, outline organize your message. 3. Choose the ideas to include, collect all the facts to back up these ideas. 4. All of the above

In order to understand verbal and nonverbal communication which of the following things should we do? 1. 2. 3. 4. Accept cultural differences Studying your own culture Learn about other cultures All of the above

It refers to the behavioral characteristic, typical of a group, it can be defined as all the ways of life including arts, beliefs and institutions of a population that are passed down from generation to generation. Match this statement with one of the following concepts: 1. 2. 3. 4. Culture Communication Social lag Norms

When the company thinks your audience will be interested in what you have to say or willing to cooperate, it usually opts for: 1. 2. 3. 4. Indirect approach Direct approach Neutral approach Modern approach

In which communication expressions are not encoded in words? 1. 2. 3. 4. Non-verbal Verbal Written Verbal and written

What does not need to be considered while deciding the media tool to be used. 1. 2. 3. 4. Time Cost Availability Popularity

Communication needs to be understood along with _________limitations of media tools. 1. 2. 3. 4. Objective Technical Subjective Prospective

_________ is the most used media for distance communication. 1. 2. 3. 4. Telephone Fax E-mail Sms

A telephone system comprises of exchange, instruments & cables. 1. True 2. False

In a telephone, there is very high maintenance at the users end. 1. True 2. False

One drawback of telephone at work is that there is no control over quality of communication since it is used in a highly ______ way. 1. Subjective 2. Objective 3. Negative 4. Personalized

The biggest advantage of telephone is that the communication is ____& without ______. 1. 2. 3. 4. Quick, noise Indirect, intermediaries Direct, intermediaries None of the above

What type of software would a writer use to produce a slide show for a meeting ? 1. Database application 2. Presentational application 3. Spreadsheet application 4. Personal information application

Although spell-checks are useful for identifying misspelled words, they cannot distinguish: 1. words that are spelled correctly but used incorrectly. 2. troublesome words that are misspelled. 3. homonyms that are misspelled. 4. synonyms that are misspelled.

E-mails are effective when used to: 1. 2. 3. 4. send long, complex information. avoid confrontation. exchange ideas. discuss sensitive issues.

Which of the following is NOT a common element of e-mails? 1. Subject line 2. Brief paragraph or paragraphs 3. Complimentary closing 4. Name of sender

_______allows several people to use software at the same time to create documents, keep track of projects. 1. 2. 3. 4. Software Groupware E-mail Network

A person should follow which one of the following characteristics while writing an email? 1. 2. 3. 4. Concise, clear and polite Verbose, rude and harsh Impolite and having negative tone Moderate

Communication is the process by which individuals share: Coordinate activities, and make decisions Body movements Techniques Skills

Artifact objects are used in which type of messages?

1. 2. 3. 4.

verbal Non-verbal Written Oral and written

Which comparison of verbal and nonverbal communication is accurate? 1. Both verbal and nonverbal communication are formally taught. 2. sender has more control over verbal communication. 3. More channels are used for verbal communication. 4. The setting is more restricted in nonverbal communications.

The transactional nature of nonverbal communication is indicated by the fact that 1. 2. 3. 4. control is the biggest factor. feedback is restricted to one channel: sound. participation is continuous and simultaneous. noise is a more powerful inhibitor than in verbal communication.

When a college instructor pauses during a lecture and looks at students who are talking in order to communicate that they should be quiet, what function is being fulfilled by the nonverbal message? 1. 2. 3. 4. accenting complementing substituting contradicting

Which of the following is NOT a characteristic of nonverbal communication? 1. 2. 3. 4. It remains unaffected by its setting. It often operates at a subconscious level. It reveals feelings and attitudes. It may conflict with verbal messages.

In a mixed message, the nonverbal communication is usually more reliable than the verbal message because 1. verbal messages are more likely to show your feelings. 2. the cultural setting has a greater impact on nonverbal communications. 3. it is much harder to control and manipulate nonverbal communications. 4. of all of the above reasons.

Compared to all other types of adornment, clothing gives the largest number of cues about a wearer. Which of the following areas is NOT likely to be judged, based on clothing? 1. 2. 3. 4. intelligence educational level level of success moral character

Which of the following is NOT on the list of factors involved in being attracted to others? 1. 2. 3. 4. inclusion Proximity perceived gain differences