CASE STUDY

SUMMARY OF THE CASE

Food is the basic necessity of life Most of the time we eat in hotels We are familiar with the services at restaurants The experience at the restaurant may have been a pleasant one or sometimes unpleasant Service cannot be seen or felt without experiencing it.

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There conventional process at the restaurant is time consuming The consumers will be frustrated with the delay in serving the food The process of taking the order, communicating the order to the chef and the chef in turn preparing the food and incase the necessary ingredients are not available in the kitchen he has to communicate it to the waiter who in turn communicates to the customer, and he has to place a new order.

INTRODUCTION

This case is related to the service industry. In this case both the tangible and intangible variables are seen With the help of MIS one can provide excellent services in a hotel industry Meaning of MIS MIS has reduced the time in serving the customers orders and has facilitated customer satisfaction

1. EVALUATE THE EXISTING SYSTEM.

The existing system is conventional in nature It a time consuming process It leads to frustration on the part of the customers and the service providers Data base is not maintained

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Orders are taken manually The errors in manual order taking are high The waiter may miss out on some important detail There is no communication between the waiters and the cook The existing system needs to be changed

Information technology can support the organization in many ways Successful developments of information technology call for a deep understanding of the structure and dynamics of the organizations Data processing Transaction processing TQM (total quality management)

2. DISCUSS HOW INFORMATION TECHNOLOGY CAN SUPPORT THE ORGANIZATION

3.WHAT ARE THE INPUT, OUTPUT AND STORAGE DEVICES YOU SUGGEST?
A computerized order placing system can be developed input devices Walky-talky Point of Sale Equipment: Keyboards and touch screens touch screen or a programmable keyboard helps you save time and money. It doesn't matter which POS equipment you use, make sure you consider the environment where it will be used. Both keyboards and touch screens are available with varying levels of

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Output devices Printers Storage devices: memory , CPU

4. ASSUMING THAT YOU ARE A SYSTEM ANALYST EXPLAIN YOUR ROLE IN THIS is to CASE. The role of analyst
help the organizations to understand the challenges before them to make this transition and to ensure that the needs and expectations of the client are represented correctly in the final solution To understand the current process Find out loop holes Design an accurate system Evaluate the new system

EXAMPLE
Coupon system Kitchen is visible Modern equipments are used 1.temperature controller

CONCLUSION

An organization operates in an ever-increasing competitive, global environment. Operating in a global environment requires an organization to focus on the efficient execution of its processes, customer service, and speed to market. To accomplish these goals, the organization must exchange valuable information across different functions, levels, and business units. By making the system more formal, the organization can more efficiently exchange information among its functional areas, business units, suppliers, and customers. As the transactions are taking place every day, the system stores all the data which can be used later on when the hotel is in need of some financial help from financial institutes or banks. As the inventory is always entered into the system, any frauds can be easily taken care of and if anything goes missing then it can be detected through the system.

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