Welcome To Our Presentation On Dell Computer Company Ltd.

Submitted to: Sabrina Binte Masud Assistant Professor of Eng. Dept. Submitted by: Md.Nazrul Islam & Md. Hafijur Rahman Group No : 03 ; ENG 115 ID No:103200029 & 103200030 Date: 24/08/11 Eastern University

Friday, December 07, 2012

HISTORY
TYPE : Public company

Dell s headquarters are located in Round Rock,

Founder (s): Michael dell, he is Chairman & CEO of the

Texas.

company, founded in Austin &Texas on November 4, 1984.

Dell is an American multinational information technology corporation & one of the technological corporations in the world, employing more than 103,300 people worldwide.
In 1985, the company produced the first computer of its

own designthe "Turbo PC", sold for US$795

Friday, December 07, 2012

Cont.
The company changed its name to "Dell Computer Corporation" in 1988 and began expanding globallyfirst in Ireland . In 1996, Dell began selling computers via its website . Dell's first occurred in 1999 with the purchase of Converge Net Technology . In 2009, Dell acquired a technology services and outsourcing company founded by H. Ross Perot. On February 10, 2010, Dell acquired a leader in Systems Management Appliances.

Friday, December 07, 2012

COMPANYS BRANCH

Austin , Texas , North Carolina, Minnesota and Florida , Malaysia , China , UK , Philippines, Bangalore, India, Brazil, Ireland. The US and India are the only countries which have all of Dell's business functions and provide support globally: Research and Development, manufacturing, finance, analysis, customer care.

Friday, December 07, 2012

MANUFACTURING POLICY

Dell has a general policy of manufacturing its products close to its customers. Low inventory is another characteristics of the Dell business model . Dell's manufacturing process covers assembly, software installation, functional testing (including "burn-in"), and quality control .
Friday, December 07, 2012 5

TECHNICAL SUPPORT

Basic support provides business hours telephone support and next business-day on-site support. Dell's Consumer division offers 24x7 phone based and online troubleshooting in certain markets such as the United States and Canada . The company also provides protection services, advisory services, multi vendor hardware support.
Friday, December 07, 2012 6

MARKETING

per Dell advertisements have appeared in several types of media including television, the Internet, magazines and newspapers. Some of Dell Inc's marketing strategies include lowering prices at all times of the year, offering free bonus products (such as Dell printers), and offering free shipping in order to encourage more sales .

Friday, December 07, 2012

Dell Mission Statement

"Dell's mission is to be the most successful computer company in the world at delivering the best customer experience in markets we serve. In doing so, Dell will meet customer expectations of: Highest quality Leading technology Competitive pricing Individual and company accountability Best-in-class service and support Flexible customization capability Superior corporate citizenship Financial stability"
Friday, December 07, 2012

COMPETITORS

Dell's major competitors include : Acer Toshiba Sony IBM Samsung Apple & so on .
9

Friday, December 07, 2012

ENVIRONMENTAL ACTIVITIES

Dell committed to reduce greenhouse gas emissions from its global activities by 40% by 2015. Dell reports its environmental performance in an annual Corporate Social Responsibility (CSR) Report that follows the Global Reporting Initiative (GRI) protocol .

Friday, December 07, 2012

10

Why Dell Is Successful

I can say you these are the best reason for behind the Successful. Three COMMANDMENTS OF DELL : Happy employees lead to satisfied customers. Understand where your customers are in the sales process and give the information they need, when they need it. Centralize your database, where practical, to more fully understand your customers.

Friday, December 07, 2012

11

THANK YOU FOR PATIENCE HEARING Md.Nazrul Islam & Md.Hafijur Rahman Any ?????????

Friday, December 07, 2012

12