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However, a few exemplary organizations, view a T&D as an continuous process and a primary
This study was designed to understand and describe how these best-in-class organizations design and utilize supervisory and management T&D to achieve and sustain competitive advantage.
Written information and interviews were taken from the heads of the departments. These were specialists, key consultants, executives and managers. A best-practices model was developed from the commonalities of the information collected.
How do exemplary companies tie T&D to their strategic business plans? In these organizations, there is a structured linkage between
Apple also uses its worldwide information network to collect information about changing business requirements, and to
At P &G, members of the executive committee teach at P&G College whenever they are physically nearby. For example, over the course of 1992, the CEO had taught at P&G College nine times. In Corning Glass Corporation, question "What do we need to do with people to meet the
AT&T Universal Card, requires 80 hours of annual training per employee, and at Andersen Consulting, Zytec, and the Saturn
Many organizations like P&G establish T&D policies as part of structured career paths, a prerequisite for consideration for promotion, or a requirement once the promotion is obtained.
Benchmark organizations also strive to mold the attitudes and behaviors of their supervisors and managers through values-oriented T&D statements. For instance, some of the organizations like Coca
Needs are influenced by factors both internal and external to the organization. In these benchmark organizations, the establishment of T&D needs is driven most often by the organization's mission and strategy, with an average rating of 6.27. Individual performance factors, environmental trends, and job-based information appear to be less influential in establishing T&D needs, at 5.31, 5.08, and 5.04 respectively.
Several
organizations,
including
3M,
Apple,
Corning, and Motorola, conduct annual conferences with the organization's most senior executives to elicit their views of the skills that will be needed to
demands drive adjustments to the business strategy, with T&D changes implemented as a result of decisions to modify the business strategy.
For example, Xerox benchmarks other exemplary companies and collects information from their partners and suppliers to
Transfer refers to the degree of continuity between learning in the T&D context, and behaviors and results in the job environment. The first critical requirement for transfer is an overlap
Xerox implements T&D sequentially across the organization, from the top down. With the exception of the chief executive
GE also employs an action learning approach in its four-week training program for mid- to senior-level executives. Teams of executives are given actual business problems identified by the company's top officials, such as Chief Executive Jack Welch. After a month, teams make presentations to Welch and other senior managers. With the help of consultants and business school professors, the student executives go around the world learning to function effectively in teams, finding the information they need, and making decisions with little time and information.
Choice of T&D delivery methods depends on the organizational culture and values, T&D objectives and content, the profiles of trainees and trainers, financial and technological resource availability, time, location, and political constraints. Sixty-nine percent of T&D is designed and delivered in-house, compared to 31% purchased from outside vendors. A second T&D methods involves attempts to increase the efficiency and cost-effectiveness of off-the-job T&D. Simulations and off-hour learning like at Boeing is used for this purpose.
GE, for example, opens its doors to its customers and suppliers to participate in its unique "Work Out" training programs as a means of elevating the quality of the goods or services supplied and reducing their costs. Second is using technologies like at IBM during the 1980s, technology was used to deliver no more than five percent of the company's T&D. By 1990 that figure stood at 30%, and by the end of the decade it is expected to rise to 60% of all T&D delivered. Apple's "electronic campus" draws on the computer manufacturer's globally networked information system to facilitate T&D information exchange.
Federal Express relies on an interactive video network to deliver training to 45,000 employees and delivers college courses and degree programs via personal computers. They even have a leadership series broadcast on an internal television network, FXTV.
Mentoring is used at Corning.
Kirkpatrick's (1976) survey of 100 companies indicated that while over 75% of the firms measured participant reactions, fewer than 50% measured knowledge changes or skills learned, and still fewer measured changes in behaviors (20%) or results (15%).
An Industry Group study (1995) reported that 43% of the firms measured business results attributable to training and 60% evaluated behavior on the job relevant to training.
Xerox uses multiple methods, including observations of trainees once they return to their regular positions, interviews with trainees' managers, and examination of trainees' post-T&D performance appraisals, to ascertain whether T&D has impacted job behaviors .
T&D represents a belief in the value of continuous learning, that over time a highly skilled and informed workforce will be more focused on the organization's strategic goals and values, and more capable, productive, and creative in ways that might not be immediately measurable.
One recent study found that training budgets are effected most during business downturns. That is not the case, in benchmark organizations.
Ninety-two percent of interviewees indicated that T&D is central to the organization's goals - so important that only 15% expressed willingness to cut T&D during tough times. Budget priorities are tied directly to the strategic mission.
CONCLUSION
The framework presented in this paper includes structural features, policies, and practices that together add up to a climate of continuous learning. An effective T&D system is a result of the confluence of elements of the T&D framework, and the extent to which they are embedded in the organization's structures, policies, and practices. T & D is important because no organization can have the foresight to predict the precise talents it will need 10, or even five years from now. How can organizations respond to and overcome the risks associated with market uncertainty? By developing an internal discipline that creates readiness for several alternative strategic directions.