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INDUSTRY ANALYSIS
Banking in India originated in the last decades of the
18th century
The first banks were THE GENERAL BANK OF INDIA,
INDUSTRY DATA
MARKET STRUCTURE
GROWTH RATE
Private Bank 50% Public sector bank 15% Private and Public Bank 35% Foreign 20%
III.
IV.
MAJOR PLAYERS
State Bank of India ICICI HDFC
PNB
AXIS Bank
ICICI 14%
PNB 10% HDFC 12%
AXIS 10%
DATA ANALYSIS
Bank Name SBI ICICI HDFC PNB Net sales 2009 177797 60896 40348 55055 Net profit 2009 24790 11011 8185 10113 Net sales 2008 180303 78361 44685 52947 Net profit 2008 24784 12721 6217 10058
AXIS
28837
6560
29848
5005
CUSTOMER SERVICE
RESOURCE MOBILISATION
CREDIT MANAGEMENT
SMART CARDS
ATMS
KEY FINDINGS
Market Structure PERFECT COMPETITION
Many sellers and Many buyers Homogeneous product
ELASTICITY ANALYSIS
CONSUMERS NOT ATTRACTED CONSUMERS ATTRACTED
LENDING RATE
SAVING RATE
CONSUMERS ATTRACTED
Survey Report
PUBLIC SECTOR PRIVATE SECTOR TOTAL
NO. OF BANKS
10
17
NO. OF RESPONDENTS
305
298
603
CONSUMER SATISFACTION
Consumer (The King ) Reaching at doorsteps Providing in a customized manner
Differentiating quality
Behavior
Herfindahl Index
Herfindahl Index
Market share of bank are:
SBI = 18% ICICI = 14% HDFC = 12% PNB =10% AXIS= 10% Others = 36%