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12 October 2011
Ir. Zainuddin Md. Ghazali Ranhill Utilities Bhd
TWINNING
Twinning Programs, pairing-off entities with similar characteristics to exchange information, share similar problems and solutions.
METHODOLOGY
Establishing a partnership between two water utilities First Utility stronger performer and willing to share their experiences and methods (Expert Twin); Second Utility already working to achieve improvement and prepared to commit to a change program (Recipient Twin);
Written commitment by both utilities : objectives, duration, roles and responsibilities, expected outputs
TWINNING PRINCIPLES
Non-profit/non-commercial engagement Capacity building or mentoring element Practitioner-to-practitioner exchange Camaraderie or same language Sharing of new innovations/technology/systems MUTUAL BENEFITS: new experiences + joint effort
FINDING SUITABLE PARTNERS Similar climate Size: service area, population base Institutional set-up: public, private, organization Willingness to partner at not-for-profit basis
TWINNING ACTIVITIES Initial meeting and dialogue to identify opportunities for improvement Agreement on priority areas of concern
MATCH-MAKERS
ADB
RANHILLS TWINS
Bac Ninh Water Supply and Sewerage Company (WSSC), Vietnam Provincial Water Authority (PWA), Thailand Davao City Water District (DCWD), Phillipines Maharashtra Jeevan Pradhikaran (MJP), Badlapur, India PDAM Kota Surabaya, Indonesia
RANHILLS TWINS
Public Health and Environment (PHED) Jaipur, India Perusahaan Daerah Air Minum Khatulistiwa (PDAM TK), Pontianak, Indonesia Perusahaan Daerah Air Minum Kab Serang (PDAM TK), Indonesia Maharashtra Jeevan Pradhikaran (MJP), Amravati, India
RANHILLS TWINS
Bac Ninh Water Supply and Sewerage Company (WSSC), Vietnam training events, workshops, and hands-on technical assistance on :
Applying the NRW management program, understanding NRW, conducting a water audit and preparing a water balance, designing and establishing district metering areas and verifying meter accuracies
Best practices in establishing better customer relations: how to convince new customers to connect to a piped water system; how to conduct customer satisfaction surveys and use survey results to improve communications; how to establish customer service centers in order to be in touch more with customers; how to design/conduct public awareness campaigns on health/tariffs/water conservation)
RANHILLS TWINS
Provincial Water Authority (PWA), Thailand
Applying the NRW management program, understanding NRW, conducting a water audit and preparing a water balance, designing and establishing district metering areas and verifying meter accuracies
Water quality monitoring program. Water quality audit. Water safety plan program. The optimization of water treatment process. The importance of standard operating procedures.
RANHILLS TWINS
Davao City Water District (DCWD), Phillipines
To work with NRW Committee in defining a comprehensive NRW Strategy as a work culture, setting up DMAs, monitoring tools that enable NRW to be tracked over a time and by system To work with CIB Teams on Metering in reviewing meter management practices in more depth, metering maintenance practices (which should include replacement and procurement policy)
Distribution System Maintenance to advise the CIB team handling distribution maintenance on the potential for applying preventative maintenance, application of GIS, Customer Services, Billing.
RANHILLS TWINS
Maharashtra Jeevan Pradhikaran (MJP), Badlapur ,India
Technical assistance, study visits, and training on network hydraulic modeling, design and operations of district metering areas (DMAs), pressure control, leakage detection and overall NRW management
Conducting a water treatment process audit, recommending improvements to optimize treatment operations and ensure safe water quality; Sharing best practices on water treatment plant auditing and water quality management
RANHILLS TWINS
PDAM Kota Surabaya, Indonesia
Study visits and training on network hydraulic modeling, design and operations of district metering areas (DMAs), pressure control, leakage detection and overall NRW management
RANHILLS TWINS
Public Health & Environment Department (PHED) Jaipur, India together with MJP
Technical assistance, study visits, and training on network hydraulic modeling, design and operations of district metering areas (DMAs), pressure control, leakage detection and overall NRW management
Conduct classroom training on equipment handling, on-site field training on leakage detection using various kind of equipment and step test
RANHILLS TWINS
Maharashtra Jeevan Pradhikaran (MJP), Amravati ,India
Conduct classroom training on equipment handling, on-site field training on leakage detection using various kind of equipment and step test
RANHILLS TWINS
Perusahaan Daerah Air Minum (PDAM) Tirta Khatulistiwa, Pontianak, Indonesia
Water quality monitoring program. Water quality audit. Water safety plan program. The optimization of water treatment process. The importance of standard operating procedures.
Conducting a water treatment process audit, recommending improvements to optimize treatment operations and ensure safe water quality; Sharing best practices on water treatment plant auditing and water quality management
BENEFITS OF TWINNING
Increased staff exposure to foreign conditions and constraints Opportunity to gain new experiences beyond current service operations Exposure to potential markets for services
Thank You