The BIG Question Toilets at Delhi Metro

Ashish Bhasin, Ashish Dubey, Benz Thomas, Pratik Sharma, Vivek Sharma

Image courtesy: mmagallan from www.sxc.hu

Contents
Introduction
Delhi Metro Toilet Issue & Delhi Metro

Scope of the study & work plan

Questionnaire parameters Analysis of the survey Commuters perspective on the issue

Recommendations to Delhi Metro

About Delhi Metro

Delhi Metro Lifeline of the city

Serving people in NCR
Currently

serving Delhi, Gurgaon, Noida and Ghaziabad More than 2,700 trips daily Between 6:00 and 23:00

Ever expanding network Network of six lines Total length of 189.63 kms 142 stations 35 are underground 5 are at-grade rest are elevated

Clean commuting
Certified

by the UN as first metro rail and rail-based system in the world to get carbon credits for reducing greenhouse gas emissions

Delhi Metro - Toilet Issue

Increasing network

Delhi Metro is continuously increasing its network (more destinations) More and more people are taking to the Delhi Metro for commuting from one end of the city to another

Commuting time & weather

Travel time for the people has decreased, the average time spent within the metro network has increased Extreme weather conditions in Delhi

Necessity for an accessible toilet facility in the Delhi Metro Network

Toilet Issue - Timeline

PIL in Delhi High Court for providing of toilets in Delhi Metro Delhi High Court directs DMRC to permit use of Metro staff toilets at Mandi House, Vidhan Sabha, Chawri Bazaar and Civil Lines

2007

2009

Delhi High Court throws out PIL for toilet facility in Delhi Metro Directs them to approach Delhi Metro

2012

Satish Kumar Sharma, challenges Delhi High Court order SC notice to Delhi Metro over lack of toilets

Scope of the study

Surveying the following parameters from the Metro Commuters (43% face to face and 57% online)

Age, Gender?

Should toilets be there?

Other facilities?

Survey

Payment structure?

Frequency of usage?

Location of the toilets?

Survey Analysis Need for a toilet

Foremost reason Increase in the Delhi Metro network Travelling more and more kilometres to reach their destination
35 30 25 20 15 10 5 0

Survey Analysis Location of the toilet

Maximum commuters want the toilet within the station premises Cleanliness perspective - Interesting observation is that this set of people wanted the location to be within the premises of the main station but away from the station platform
Outside the station premises but within the boundary Wall

On the platform

18%

21%

Within the premises but away from the station floor/platform

Within the station premises on the station floor

40%

21%

Survey Analysis - Payment options

An interesting insight that was found from the survey was the fact that people wanted to pay for using the facility A pay per use model was propagated by 61% of the respondents A mere 28% wanted the toilet facility for free

Free

28%
Pay per use Incorpor ated into the token money

61%

11%

Survey Analysis Classification of respondents

Less than 18 30-60 18-30 60+

7%

9%
Female 38%

26% Male 62% 58%

Age wise classification

Gender wise classification

Recommendations to Delhi Metro Rail Corporation (DMRC)

1 PPP model for toilets at the station

Go in for a PPP model for execution and maintenance of toilets Provide space and infrastructure for these facilities Maintenance and toll collection should be hived off to a 3 rd party This insight comes from the fact that 72 percent of commuters are willing to pay to use these facilities

Pay per use toilet model

The payment for usage of the toilet facilities should be as a pay per use
model Incorporating it into the token money will cause immense displeasure among the commuters

Specific location of the toilet facility

The toilet facilities should be located within the station premises but
beyond the actual platform This will ensure cleanliness of the station premises and also be convenient for people because they no more have to exit the station for this activity

Dhanyawaad