NOC Services

Syndicate 10 Abhishek Bhardwaj11020541081 Prateek Tiwari-11020541108 Rohit Goel-11020541116 Roshni Ahuja-11020541117 Sneha Oswal-11020541127 Supratim Sinha-11020541131

Customers Requirements
Knowledge Experience

Quality Service

Customer Satisfaction

Increase Network Availability Decrease Staffing & Training Requirements Optimize your Networks Bandwidth Utilization and Performance Improve Productivity while Decreasing Operational Costs

What is Network Management?

In order to operate a reliable service, the network must be managed according to a determined discipline, using a coherent structure of information management.
Geoff Huston, ISP Survival Guide

What is a NOC?

Monitors and manages a service providers network

Network Operation Center Provides: 24x7x365 Monitoring Problem Detection, Resolution and Notification Performance Management Network Optimization Software Maintenance Upgrades Configuration Backups Trouble Tickets, Status, Performance & Utilization Reports are all available via the Internet

Network Management Components

Parts of Network Management
Configuration/Change management Performance/Accounting management Fault management Security management

Configuration Management
Maintaining information relating to the design of the network and its current configuration

Network State
Record of network topology
Static
what is deployed where it is deployed how it is attached Who is responsible for it How do I contact them

Dynamic
operational status of the network elements

Configuration Management

inventory management
database of network elements history of changes & problems

directory maintenance
all hosts & applications nameserver database

host and service naming coordination

"Information is not information if you can't find it"

Configuration Management
Operational Control of network Start/stop individual components Alter configuration of devices Load and save config versions Hardware/Software upgrades Methods of access
SNMPGet / SNMPSet Out-of-Band access

Performance Management
A Consistent level of network performance Data collection
interface stats throughput error rates usage percent availability

Data analysis for performance metrics and trends Establishment of performance thresholds Capacity planning and deployment

Importance of Network Statistics

Accounting Troubleshooting Long-term trend analysis Capacity Planning Two different types

active measurement passive measurement

Management Tools have statistical functionality

Fault Management
Why Fault Management? Four Step process

Fault Management - Fault Detection

Who

notices a problem with the network? How can you tell if there is a problem with the network?

Fault Management - Ticket System

Very Important! Need mechanism to track:

failures current status of outage carrier tickets

Fault Management: Ticket System

system provides for:

short term memory & communication scheduling and work assignment referrals and dispatching oversight statistical analysis long term accountability

Fault Management - Ticket Usage

create a ticket on ALL calls create a ticket on ALL problems create a ticket for ALL scheduled events copy of ticket mailed to reporter and mailing list(s) all milestones in resolution of problem maintain the same ticket # ticket stays "open" until problem resolved Ticket reporter determines that ticket should be closed.

Security Management - Tools

security tools
cops - host configuration checker (www.cert.org) swatch - email reports of activity on machine Tcpwrappers log connections, restrict access ssh/skey crypto authentication and communications Tripwire monitor changes to system files

Keep up to date with security information

bug reports
CERT advisories mailing list:

bug fixes intruder alerts

http://www.cert.org./contact_cert/certmaillist.html

Element Management System (EMS)

An element management system (EMS) manages one or more of a specific type of network elements (NEs). Using an EMS a user can manage all the features of each NE individually, but not the communication between NEs. Communication between NEs is managed by the network management system (NMS). One or more management interfaces are exposed by NEs that the EMS uses to communicate with and to manage them. These management interfaces use a variety of protocols such as SNMP, TL1, CLI, XML, and CORBA.

EMS must provide the base data & operation for the following
Service Provisioning Network development & planning Network Inventory Management Network Provisioning Service Assurance Network maintenance & restoration Network monitoring & control

Network Management System (NMS)

A network management system is a combination of hardware and software used to monitor and administer a network. It refers to the maintenance and administration of large scale computer networks at the top level.

It is the execution of the set of functions required for controlling, planning, allocating, deploying, coordinating and monitoring the resources of a network including performing functions such as fault management, configuration management, accounting management, performance management, security management and bandwidth management.
A large number of protocols exist to support network and network device management. Common protocols are SNMP, TL1 and JMX etc.

HP OpenView

HP OpenView software allows you to manage your IT infrastructure components in an ordered, standardised manner It defines rules, actions and alerting characteristics on faults or potential issues in your IT environment. It is primarily used for monitoring servers, devices, networks, databases & applications Ensures faults are detected and alerted upon in a timely manner. Proactive monitoring is also possible to ensure alerts are received before a fault occurs, thereby providing time to fix a potential problem before it

IBM Tivoli

Designed to help manage business applications by proactively monitoring Essential system resources, Detecting bottlenecks and potential problems, Automatically responding to events.

By embedding best practices for identifying and resolving infrastructure problems, Tivoli Monitoring solutions can help improve efficiency in your IT department Proactive system monitoring often identifies problems early, enabling rapid fixes before end users experience significant impact to their performance.

Help improve uptime and shorten mean time to repair (MTTR)by proactively monitoring, quickly isolating and even preventing problems