Managing Production and Service Operations

Process

that accepts inputs and uses resources to change those inputs in useful way.
Transformation Process
Equipment Procedures Technology

Inputs
Land Labor Capital Entrepreneurship

Outputs
Products Services

The Production Process

 Industrial Chemicals Services Electrical Products Electronic Products

Mechanical Devices
Engineering Consultancy Services

 The

process of planning, organizing, and controlling operations to reach objectives efficiently and effectively.

 The

engineer manager is expected to produce some output at whatever management level he is.

 Job

Shop

Typically a manufacturing facility that generates a

variety of products in relatively low numbers or upon how many the customers needs.
Batch

Flow

A process where lots of generally own designed

products are manufactured.

 Continuous

Flow

Rapid rate at which items move through the

system.
Batch/Continuous

Flow Hybrid

Combination of batch and continuous flow.

 Worker-Paced

and Machine-Paced

Assembly Line
Assembly line refers to a production layout

arranged in a sequence to accommodate processing of large volumes of standardized products or services.

 Service

Factory

A place where there is customer service in

addition to a place where products are manufactured and bought.

Service

Shop

A place that provides a diverse mix of service.

 Mass

Service

A place that provides services to a large number

of people simultaneously.
Professional

Service

A place that provides specialized services to other

firms or individuals.

 Product Design The process of creating a set of product specifications

appropriate to the demands of the situation.

Production Planning and Scheduling Phase that involves forecasting demand and

translating the demand forecast into a production plan that optimizes the company's objective. Phase of production control in developing timetables that specify how long each operation in the production process takes.

 Purchasing

and Materials Management

The approach that seeks efficiency of operation

through integration of all material acquisition, movement, and storage activities in the firm
Inventory

Control

Process of establishing and maintaining

appropriate levels of reserve stocks of goods.

 Work

Flow Layout

Process of determining the physical arrangement

of the production system.

Quality

Control

Refers to the measurement of products or

services against standards set by the company.