Wings Unclipped

Project Charter

Pat Washburn Benjamin Litchfield Geo Gilfoil Anthony Foster Angela Doxsey Erica Burgess

Wings Unclipped Charter Overview

Stakeholders Project Team Project Description MOV Costs Other:
Scope

Out-of-Scope
Risks Travel Training

Resources:
Technology

Facilities
Human Resources Other

Stakeholders/Project Team
Unclipped Wings Team: (Tony,Angela,Ben,Geo,Pat,Erica) Husky Air Management:
L.T. Scully, President of Husky Air
Alma, Manager at Husky Air

Users:
Husky Air and Volunteer Pilots Patients/Hospital Staff or People Requesting Flights

Project Description
The key goal of Wings Unclipped is to streamline Pilot Angels' business processes The Wings Unclipped site will store flights and flight requests and find optimal useage of deadhead and volunteer flights Wings Unclipped will lead to less time coordinating flight schedules and fewer wasted deadhead flights

Human Resources
Analysis/Requirements phase (2 weeks):
Project managers (Dogfight team): 40 hours at $45/hour* Husky Air staff: 10 hours at $20/hour**

Development phase (5 weeks):

Project managers (Dogfight team): 40 hours at $45/hour* Programmer (Dogfight team): 40 hours at $45/hour*

HR (continued)
Acceptance testing (2 weeks):
Project managers (Dogfight team): 10 hours at $45/hour* Programmer (Dogfight team): 10 hours at $45/hour*

Husky Air staff: 10 hours at $20/hour**

Training (2 4 weeks):
Project managers/trainers (Dogfight team): 40 hours at $45/hour* Alma: 40 hours at $20/hour**

Other office staff: 20 hours at $20/hour**

** This represents money needed to hire temporary workers to fill in while office staff (including Alma) offer feedback, test works in progress, and receive training on the new system.

HR (continued)
On Call tech support for the website (6 months): Programmer (Dogfight Team): 40 hour $45/hour Total budget for human resources: $22,300 over 3-4 months

Facilities Resources
Skype is the main meeting place for the team Conference rooms at USM USM's Computer Science lab Conference rooms/offices at Husky Air Total cost: $0

Technology Resources
Use open source/free software (web framework, database management, libraries, APIs, etc. ) Site Hosting and database management is free (using DreamHost.com as a non-profit project... otherwise $9.95/mo.)

Other Resources
Travel is negligible as there is only one Husky Air office Filing for 501(c)(3) (non-profit charity status)

Total Cost
Total budget for human resources: $22,300 over 3-4 months

Scope
A hosted, secure website that respects user privacy An algorithm to quickly find and suggest the optimal usage of deadhead and volunteer flight time

Ability for registered patients to request flighst (accessibility,times, dates, location and destination) and be added to a wait list if needed
Ability for pilots and Husky Air employees to create/edit their flight availability/schedule

Scope (continued)
Ability for pilots and Husky Air employees to search for patients based on dates, times, special accessibility and pilots schedules

Out of Scope
A mobile version/app of Wings Unclipped Migration/digitization of existing data AI final decisions on flight plans w/o a human Notification systems for patients for when a flight is available (email, text, phone, etc.)

Notification systems for pilots/employees for when a new flight is requested

Any advertising and social networking for Pilot Angels

Measurable Organizational Value

Wings unclippeds happens to have many different areas of impact on Husky Air
Strategic Considered a company with heart

Social Recognition and reputation

Operational
- Mitigating the risk of losing process knowledge of Pilot Angels

- Online service will allow the patients to access the flight schedules 24/7, not just Alma's business hours

Financial - Employee time

Customers More inclined to use a charitable organization

MOV Goals (2 years)

Financial
10% savings:
Alma's time reduced from 5 hrs/week to 1 hr/week.
Work time on Pilot Angels used more efficiently more time for other tasks

20% reduction in need for volunteer flights

More efficient use of deadhead flights.
Husky Air and its volunteer pilots pay out of pocket for gas and maintenance

5% increase in revenue:
Improved efficiency.

MOV Goals (2 years)

Services
From improved ease of navigation and access via the web: 15% increase in patients using the service. 10% increase in pilots joining the program.

From the replacement of paper-based organization and search: 10% reduction in wait times for patients. 75% reduction in time needed to maintain records and sustain the proj

MOV Goals (2 years)

Social
Improvement in pilot morale and dedication to Pilot Angels (can quantify with a survey or rely on anecdotal reports) Better exposure with an online presence (specifically to new demographics)