INDIAN ETHOS AND VALUES IN MANAGEMENT INNOVATIVE PROJECT

By TEAM DHARMA

Case study
Mr. Jones, 47 years old male, is an inpatient who had suffered from stroke with right-sided hemi paresis and receptive aphasia, who is currently on anti-coagulant therapy. He is waiting in Radiology on a stretcher and indicates that he is cold. The tech gets a couple of blankets and puts one on the patient. The tech goes to get another patient and informs Mr. Jones, that if he needs another blanket to call him. Meanwhile, Mr. Jones is still cold and sees the extra blanket on the table next to his stretcher. He tries to lean over and get the blanket but the side rail gives way and he falls off. He suffers an extension of his stroke causing eventual death.

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WHY

COMMUNICATION

Art of transmitting information, ideas and attitude from one person to another Process of exchanging information

IMPORTANCE OF COMMUNICATION

Basis of action Facilitates planning Helps in decision making Means of coordination Improves relationships Improves motivation and moral

THE COMMUNICATION PROCESS

Medium

Barrier
SENDER (encodes) Barrier RECEIVER (decodes)

Feedback/Response

CHANNELS OF COMMUNICATION
Channels of communication

Formal communication

Informal communication

Upward

Downward

Lateral or diagonal

Single stranded

Gossip

Probability

Cluster

FORMAL COMMUICATION

UPWARD COMMUNICATION

DOWNWARD COMMUNICATION

TOP LEVEL

MIDDLE LEVEL

BOTTOM LEVEL

FORMAL COMMUNICATION CONTD

LATERAL COMMUNICATION

MANAGER

SUBORDINATE 1

SUBORDINATE 2

SUBORDINATE 3

INFORMAL COMMUNICATION

METHODS OF COMMUNICATION

VERBAL

METHODS

NON VERBAL

WRITTEN

ORAL COMMUNICATION

NON VERBAL COMMUNICATION

WRITTEN COMMUNICATION

COMMUNICATION NETWORKS

WHEEL

COMMUNICATION NETWORKS

ALL CHANNELS

Y
PATTERN

CIRCLE CHAIN

COMMUNICATION NETWORKS CONTD

WHEEL

Y PATTERN

CHAIN

CIRCLE

ALL CHANNELS

EVALUATION OF COMMUNICATION NETWORKS

CRITERION
Decision quality

CHAIN
Dependent on leader Slow

Y
Dependent on leader Moderate

WHEEL
Dependent on leader Fast

CIRCLE
Moderate

ALL CHANNELS
High

Decision speed

Moderate

Slow

Distortion
Satisfaction

High
High at top, Low at bottom Moderate Moderate

Moderate
High at center, Low at ends High High at center

Moderate
High inside, Low outside Very high Very high at center

Moderate high
Moderate

Low
High

Centralisation Overload

Low Moderate

Very low Moderate

Moderate at ends

Moderate outside

BARRIERS TO EFFECTIVE COMMUNICATION

Anything that distorts or retards effective communication

TYPES OF BARRIERS

Filtering Selective Perception Information Overload Emotional Barriers Communication Apprehension Gender Differences Politically Correct Communication Cross Cultural Barriers

Barriers of Communication

GUIDELINES FOR EFFECTIVE COMMUNICATION

Improve language and pronunciation. Listen to understand. Read more. Use simple vocabulary. Think and speak. Do not speak too fast. Look presentable and confident. Practice meditation for better presence of mind.

CONCLUSION

The art of communication is the language of leadership

Talkers have always ruled. They will continue to rule. The smart thing is to join them.

VIDEO

THANK YOU