KNOWLEDGE

MANAGEMENT
Prof H Mazumdar
 Drivers for leveraging
knowledge in the current
scenario
 Pace of change in an increasingly information and knowledge-driven
age, which makes constant learning an imperative
 Globalization which means acquiring knowledge about new
environments , cultural and economic issues
 Emergence of new technologies that offer new leverage if used well
 Increase in virtual work , which needs much better knowledge sharing
 Rising expectations from all stakeholders, to meet, which, companies
need to be highly proactive and agile
 Growth which makes leveraging the knowledge of individuals for
corporate advantage more difficult.
 What is Knowledge ?
 Knowledge is organized information
applicable to problem solving
 Knowledge is information that has
been organized and analyzed to
make it understandable and
applicable to problem solving and
decision making
 KM-The Bottom Line
 Cognitive values  Practiced values
 Awareness of mission  Soft work culture
and values in life  Regression of trust
 Self sacrifice and dimension- role
sensitivity to others ambiguity
 A holistic approach  Short term gains-
and exploration of emphasis on self
new insights /  Orthodoxy, casteism,
creativity and divisionalism-
continuous learning resistance to
change&new
technology
 2 sides of KM
 Codification  Personalization
 IT centric  Creative
 Objective  Subjective
 Data oriented  Information oriented
 High quality IT  Customized IT
resource  Selective reuse
 wider reuse of data  High skills
 Low skills  Appln specific
 High volume  Innovative solutions
 Predictable solutions
 KNOWLEDGE BASE

Information + Past learning +

current knowledge systems
+search capabilities
= K base
 KNOWLEDGE TRANSFER
 What company knows ---- knowledge
GAP
 What company should know
 What company should do--- Strategy
GAP
 What company can do
 KM
KNOWLEDGE MANAGEMENT is
– Relearning
– 1st lesson
– KM at its worst
– KM reward
– KM at its best
 Drivers of KM
 Pace of change
 Globalization
 Emergence of new technologies
 Increase in virtual work
 Rising expectations from all
stakeholders
 Growth which leveraging the
knowledge of individuals for
corporate advantage more difficult.
 KNOWLEDGE
 KNOW—be aware of, be familiar with
,be
acquainted with
 L ---to be informed, gain knowledge,
ability & be skillfull
 EDGE – an intent or striking quality,
which
gives superiority over close
rivals
Components of Organizational
Knowledge
 Tacit
 Explicit
knowledge
 Knowledge of knowledge
experiences  Knowledge of
 Simultaneous rationality-mind
knowledge  Sequential
 Analog knowledge knowledge

 Digital knowledge
 AIMS OF KNOWLEDGE
MANAGEMENT
 Reducing costs, time for info collection,
dissemination and reuse
 Improving customer / vendor service , support
processes
 Identifying innovative business / revenue
generation opportunities
 Reducing cycle time for pdct / mkt devlp.
 Stemming intellectual losses linked to employee
turnover
Leads to accelerated organization
learning , enhanced enterprise and
profitability