As the size of the worlds population increases so do the number of queues and their queue length.

In the business world, more customers means more business transactions. Out of the many ways to attract customers, an efficient queuing system plays an important role as it reduces a customers waiting time. As a result, the shorter waiting time makes customers happy, and one thing for sure is that a happy customer will come back for business again.

The proponents will cover the Simulation in the Queuing System of the Encoding &Tellering Department of the TIP Q.C.

Technological Institute of the Philippines or "TIP" is a private university in the Philippines which specializes in the traditional fields of engineering and ICT (Information Communications Technology). The campus gives a lot of services like academic services to satisfy the needs and to give excellence and total quality education to its customers. Having a huge number of students like the Technological Institute of the Philippine, the Institution should provide great services for their students and faculties.

One of the services given by the campus is their Encoding and Tellering Queuing system that serves students for the enrollment of subjects and payment of their tuition and other school fees. As a student in TIP we observed a problem each student is encountering in the encoding of their subjects and on payment of their tuition fees in the enrollment. Due to a large number of students enrolling on the 1st week of the enrollment period, it takes a huge amount of waiting time when a student enters the queue to encode his or her subject and to pay their tuitions fees.

The Encoding and Tellering Department is using a multiple server queuing system. A multiple server queuing is a system whereby the customers line up in rows directly in front of each server. They are arranged in relatively straight lines that do not converge. Generally, the customers in a multiple-channels queue feel more comfortable than single server queuing because the queue length is shortened as they are distributed to different counters.

To conduct a simulation study on the queuing system. To provide a solution to the encountered problems. To help reduce the waiting time of the students when enrolling. To improve the process not only in accounting system, but also in the whole process of enrollment system.

To lessen the work of tellers and staffs in the queue. To educate students to follow simple rules in the queuing system.

Our project evaluates the performance of a multiple server queuing system specifically the enrollment process involving the encoding and tellering section of our campus. To fully understand the different events happening in the queuing system and to provide meaningful solutions we conducted analysis and interviews to the employees working in the encoding and tellering department to gather some data from the last enrollment period.

More than 10,000 students are enrolled in TIP Q.C The 1st 3 days of the enrollment period has the most number of students enrolling. The Encoding and Tellering department are serving approximately 1500 students per day. The Encoding and Tellering department is using the First Come First Serve basis (FCFS).

Each student is given 1 number if they enter the queue. Each transaction in the encoding section is done for 5 minutes and the transactions made in the tellering section is also done for 3 4 minutes. There are 10 booths on the encoding section and there are 7 encoders on duty. On the tellering section, there are 8 tellering booths and 5 booths are on duty.

To be able to estimate the different processes and events happening in queuing system, we will use the Pro Model Software to provide a representation on how the system works and to come up with good solutions to help solve the problems encountered during the enrollment process. Data gathering, interviews, and observation on current the queuing system took us a week to fully understand the different aspects and factors affecting the enrollment queuing system process inside our campus.

We suggest to add more tellers and encoders to provide more service for the students. We notice that there are vacant tellering booths so the school should add more tellers and also tellering equipments to increase the number of students served. If they have more tellers, more students they will going to serve in a short period of time.

An advanced reminder for the students to pay their tuition early to avoid encountering a large number of students in the queue. Having an on-line enrollment system.

 The number of students served by the

tellers are increased when there are more tellers on duty. Faster and easy way of enrollment when there are more tellers and encoders that can minimize the number of students waiting on the queue.

 The significance of these studies will

provide the institution a great reduction on the time that the students spent. The employees in the accounting office will also receive the benefits of the system in making their work easier and faster.