Celebrating his store's 20th year, Ted McGreer of Ted's Shoe & Sport in Keene, New Hampshire shares his insights into successful footwear customer service in an ever-expanding e-commerce world. Investments in people, product, and his community are just a few of the keys to Ted's success and longevity.  Jasmine jumps in with her Fashion Footwear in Focus segment as she downloads on the rise of orthopedic shoes and the reemergence of closed-toe clear shoes.