34 min listen
ANR07 – Why Poor Customer Experience is to Blame for Lower Insurance Shopper Conversion Rate
ANR07 – Why Poor Customer Experience is to Blame for Lower Insurance Shopper Conversion Rate
ratings:
Length:
39 minutes
Released:
Dec 29, 2015
Format:
Podcast episode
Description
In this episode of Agency Nation Radio we examine this new JD Power study and share insights on how the study’s finding will impact the independent insurance industry.
As study shows, despite the increase in customers shopping their insurance, “…only 29 percent actually switched in 2014, compared with 37 percent in 2013.”
Poor Customer Experience Leads to Lower Conversion Rate
As study shows, despite the increase in customers shopping their insurance, “…only 29 percent actually switched in 2014, compared with 37 percent in 2013.”
Poor Customer Experience Leads to Lower Conversion Rate
Released:
Dec 29, 2015
Format:
Podcast episode
Titles in the series (100)
ANR16 – Why Not All Independent Insurance Industry Competition is Created Equal: The landscape of the insurance industry is changing. Today Marty and Ryan talk about an overlooked demographic, the shopper. by Agency Nation Radio