Internal promotions can be mixed blessings. Managing former peers has the potential to upset everyone. This month’s coaching conversation explores ways to handle this live grenade with aplomb. Two books mentioned during the commentary: Difficult Conversions by Stone, Patton & Heen and Crucial Conversation by Patterson, et al. Lots of related episodes mentioned: Relating to the issue of clarity: Communicating with Clarity Creating Clarity Driving Your Message Home Sorting & Labeling Relating to the issue of managing people who are upset: Combating Emotional Hijacks Building Emotional Intelligence Dealing With Emotional Responses Deep gratitude to those who post reviews. Thanks! Browse the entire archive at: https://essentialcomm.com/podcast Be in touch with us at: info@essentialcomm.com