Dialogue - Reservation

Hotel: Grand Park Hotel, good afternoon. Can I help you? Caller: Good afternoon. Yes, Id like to inquire whether there are two double rooms available from 20 June to 25 June. Hotel: Just a minute - Ill put you through to th the reservation. Reservations: Reservations, Mrs. Elbe speaking. Caller: Mercado, Eleanore Mercado speaking. Id like to know whether there are 2 double rooms available from 20 June for 5 nights. Reservations: Let s have a look. Well, there is one available with balcony and one without balcony. Caller: Thats fine. Which other amenities does the room offer? Reservations: There is a satellite TV, coffee and tea making facilities, a bathrobe and bath slippers, a separate toilet and shower stall, and 24h room service. You can choose between a queen size bed or twin beds. Caller: The room with balcony should be equipped with a queen size bed, the other one with twin beds, please. Reservations: Which name please? Caller: M-E-R-C-A-D-O. Reservations: Thank you. Bed with breakfast or half board? Caller: We only take breakfast. Reservations: Will you be paying by credit card? Caller: Yes, Visa, my number is ........ Reservations: Thanks - please let me know your mailadress or fax for you to sign it. Then please fax it back to us. Caller: Please mail it to emercado@.......... Reservations: Thanks - we are looking forward to seeing you here. Caller: Good bye. Reservations: Good bye.

Name: Receptionist : Nancy : Receptionist : Nancy : Receptionist : Nancy : Receptionist : Nancy : Receptionist : Nancy : Receptionist : Nancy : Receptionist : Nancy : Receptionist : Nancy : Receptionist :

English Hello, Marriott Hotel, how may I help you? Hi. I'd like to make a reservation. Just a moment. OK, for what date? July 25th. How many nights will you be staying? 2 nights. What's the room rate? 75 dollars a night plus tax. Would you like me to reserve a room for you? Yes please. Your name? Nancy Anderson. Miss Anderson, how will you be paying? Visa. Card number please. 4198 2289 3388 228. Expiration date? 1/9/2012 OK, You're all set. We'll see you on the 25th.

Hotel Clerk: Hello. Sunnyside Inn. May I help you? Man: Yes, I'd like to reserve a room for two on the 21st of March. Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right? Man: No. March, not May. Hotel Clerk: Oh, sorry. Let me see here. Hmmm. Man: Are you all booked that night? Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too. Man: How much is that? Hotel Clerk: It's only $200 dollars, plus a 10% room tax. Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd? Hotel Clerk: Well, would you like a smoking or a non-smoking room? Man: Non-smoking, please. Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room. Man: Well, how much is the non-smoking room on the 20th? Hotel Clerk: $80 dollars, plus the 10% room tax. Man: Okay, that'll be fine. Hotel Clerk: All right. Could I have your name, please? Man: Yes. Bob Maexner. Hotel Clerk: How do you spell your last name, Mr. Maexner? Man: M-A-E-X-N-E-R. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Man: Okay. Goodbye.