Leadership Skills Business Skills

Establish Vision and Direction Lead Courageously Align and Engage Others Coach & Develop Others Knowledge of the Business Planning & Execution Drive for Results Entrepreneurial Skills EH&S Leadership

Technical/Functional Skills

Change Management

Technical/Functional Expertise

Self Management

Creating Positive Change Continuous Improvement Change Management

Employee Capability Development Model

Communication Skills

Commitment to Learning Managing Priorities Initiative

Thinking Skills Building Relationships Customer Skills

Listening, Understanding and Responding Business Communication Strategic Communication

(internal/external)
Analysis Problem-Solving & Decision Making Innovation/Creativity

Teamwork Conflict Management Influencing Others Value Diversity Networking

Customer Focus Consistently Meeting Expectations Creating Opportunities Ensuring Customer Satisfaction

Company Employee Capability Development Model

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LEADERSHIP SKILLS

Company Employee Capability Development Model

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BUSINESS SKILLS
Planning and Execution
Gathers stakeholder and all other relevant data to fully understand and prioritize issues Incorporates knowledge of industry standards and applicable legislation to implementation plan Plans, schedules and coordinates resources and activities to meet goals, objectives and timelines. Creates contingency plans; practices due diligence obligations; takes all necessary precautions and utilizes appropriate controls to minimize crises and/or potential implementation problems Monitors and evaluates progress against plans and objectives

EH&S Leadership Drive for Results

Sets challenging goals and standards for personal performance and works hard to achieve them Strives to exceed the results or standards expected by others Demonstrates ability to take issues to closure and persists despite obstacles Demonstrates the energy required to go the extra mile
Understands and communicates Corporate EH&S vision, policies and standards and their impact on business profitability Raises awareness on EH&S issues and applies strategies to support Companys strategic business direction Identifies EH&S risks and exposures in the analysis for all business decisions Takes every opportunity to minimize environmental impacts and to use resources as efficiently as possible to promote sustainable development

Entrepreneurial Skills
Makes decisions and takes actions that contribute to Companys profitability Creates opportunities and tries innovative approaches to reach challenging goals Takes action to minimize risks

Company Employee Capability Development Model

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CHANGE MANAGEMENT
Explains context or rationale for change Demonstrates through words and actions a willingness to take responsible, creative risks and shares learnings from both successes and failures Motivates others by supporting innovation and change Continuously communicates about the change process and openly discusses progress and obstacles to change. Fosters creativity and appropriate risk taking among team members; embraces new ideas with enthusiasm Encourages questioning of established practices and recognizes others for innovative solutions and results Identifies and seeks to understand resistance to change from all areas; addresses concerns and gains buy-in/commitment and support

Creating Positive Change

Identifies opportunities for improvement outside of role or functional area Demonstrates confidence in initiating change and in experimenting with new ideas or processes that have high probability of success, Continuous Improvement based on research or experience Finds ways to do things faster, better, at less cost, with less waste, etc. Perseveres by taking different or repeated actions to overcome obstacles Accepts change; is responsive and adaptable to organizational change

Change Management

Is able to manage ambiguity, lack of structure and tasks that are often not well-defined Demonstrates resourcefulness in making change happen

Company Employee Capability Development Model

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COMMUNICATION SKILLS
Listening, Understanding and Responding
Listens closely to others and indicates understanding by probing, paraphrasing and clarifying Demonstrates perseverance in ensuring common understanding Communicates effectively to people at all levels of the organization and tailors the message to fit the audience Demonstrates sensitivity and empathy to the feelings of others Welcomes and encourages feedback, both positive and negative and demonstrates appropriate responses to both

Exercises sound judgement in determining content, frequency and method of communication Understands and selects the appropriate method and medium (e.g. phone, memo, face-to-dace, email, report) in language the audience can understand given the nature of the work Expresses ideas and information clearly and logically Evaluates communication effectiveness on an ongoing basis and modifies approach to ensure understanding of key messages

Business Communication

Strategic Communication

Communicates business issues in an open, honest and consistent manner Creates an open environment by sharing information and communicating good news and bad Understands the importance of a communications plan, which includes identifying communication objectives, audiences and key messages

Company Employee Capability Development Model

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BUILDING RELATIONSHIPS
Influencing Others
Builds support for ideas or changes by developing and presenting logical arguments Motivates and generates commitment by tying ideas into the values, needs and goals of others Approaches negotiation as a means of seeking mutual gain and win-win results

Demonstrates cooperation within and beyond own team or department Acknowledges the positive contribution of others ideas Shares ideas and information readily with the team or workgroup Promotes a cooperative work environment through humor and pitching in to help when necessary
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Teamwork

Approaches conflict in a constructive way focusing on the issues and behaviours causing conflict Deals with specific conflict issues through open discussion that focuses on facts not personalities Attempts to resolve conflict situations collaboratively and works toward win-win solutions Acknowledges when alternate actions should be taken to deal with complex situations

Conflict Management

CUSTOMER SKILLS
(internal/external)
Customer Focus
Demonstrates an understanding of internal and external customers and the marketplace Recognizes diversity of customers and the potential need to adapt products or services to maximize customer satisfaction Works as a partner with customers to determine the products or services to best fit their needs Understands the link between internal and external customer satisfaction

Consistently Meeting Expectations

Finds opportunities to provide quality products and services to best fit customers needs Manages customer expectations and develops win-win partnerships Offers alternatives to customers to ensure that they are fully aware of all available options Anticipates customer needs and delivers in advance of customer expectations (under-promise and over-deliver) Consistently manages the moment of truth interaction with the customer

Company Employee Capability Development Model

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THINKING SKILLS
Uses a systematic approach to decision-making that identifies, analyzes and generates alternatives to issues/problems Asks for input from others and incorporates into decisions Evaluates solutions in terms of their business and customer service impacts Takes decisive action when a quick response is required or under conditions of uncertainty

Problem-Solving & Decision-Making

Develops/encourages creative solutions and new ways of thinking about situations, problems, opportunities that go beyond traditional approaches Applies knowledge and skills in innovative ways to provide solutions to existing or new opportunities and challenges Encourages and supports creativity in the workgroup Gathers relevant information from a broad range of sources Synthesizes information into key focus areas for interpretation and analysis Draws conclusions and develops recommendations

Innovation/ Creativity

Analysis

Company Employee Capability Development Model

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SELF-MANAGEMENT SKILLS
Handles multiple demands and competing priorities and sets realistic time frames for achieving quality results Manages changes in priorities Provides appropriate notice when commitments cannot be met or negotiates effectively for extended timelines Is able to say no and negotiate effective alternatives Maintains a balance between work and personal responsibilities

Managing Priorities

Commitment to Learning

Researches best practices and market trends Takes action through development planning to enhance personal skills, knowledge and leadership capabilities Learns from experience to review and identify learnings Demonstrates ability to apply learnings to future decisions Actively seeks feedback and is able to incorporate feedback into development plans

Takes independent action and goes beyond what the job or situation requires Proposes solutions for concerns and issues without waiting for direction Takes personal responsibility for own decisions, actions and/or mistakes and takes ownership to rectify situation

Initiative

Company Employee Capability Development Model

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TECHNICAL/FUNCTIONAL SKILLS

Technical/Functional Expertise

Is regarded as an expert in their technical/functional area and is often sought out for advice Demonstrates thorough knowledge and strong skills in area of expertise Uses other expert resources when appropriate

Company Employee Capability Development Model

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