COMFORT-AWIN MALMSTROM London Tel:0208 623 9492. 07904896578 comfortawin@yahoo.co.

uk Personal Profile
I am an experienced and capable Operations and Events Manager-Tastes Catering /Senior Estate Officer with a wide range of skills and knowledge at middle management level. I am hardworking. Versatile and reliable, I am able to work under pressure and without supervision and to meet deadlines. Excellent analytical and problem solving skills are combined with the ability to develop productive. Excellent Customer Service approach to senior level. Key Skills Administration Achievements Successfully administered an incentive Scheme to reduce case load Produced Procedures for an imminent Stock transfer of 150 units Skilled in: Word 6.0 and Word perfect 5.1 words Processing Excel Spread sheets Access data Micros soft Access, Microsoft Excel Use of E-Mail Power Point Presentation, SX3 and E-Shop Designed a new process for processing Repair queries more quickly and efficiently Devised and implemented a new way of logging Repair costs resulting in reduced overheads Provided a telephone help desk to resolve IT problems and repair Contributed to the induction training of all new Employees leading to increased

Information Technology

Work-Related Training

Problem solving

Relationships

2012 Present Security Officer, G4S Olympic and Paralympic Games Excellence customer service 2012-Present Keynotes Guest Speaker To Empower Women. In Housing Issues and Church Issues delivering speech and work shop, seminars/conference work. Work with church leader, member of the public, housing association. Offer personal development

2011-Present Volunteer Block Champion, Clapham Park Homes

I worked with the residents and CPH Officers to ensure that service standards are being met in delivery of cleaning and repairs and maintenance I undertake regular Estate Inspection exploring and reporting back on the condition of the communal areas: including cleaning, decoration and grounds maintenance etc I distribute leaflets, newsletters and other communication information to residents on the estate I help staff who run the services understand what will make a difference to how satisfied tenants are. I ensure that residents within the Blocks that I am responsible for are kept up to date about the progress and the delivery of services Inspecting the reporting and carrying out of repairs Identify and work with vulnerable residents in the Blocks ensuring that they are kept up to date, reporting any issues affecting their ability to access our services Report back to supervisor on the feedback obtained from residents To arrange and attend Block Meetings for residents to support communications To attend Resident Panel, Leaseholders and Community Forum meetings

2009 Present Volunteer Fundraiser, Church of the Lord Aladura Coordinate fund raising events for people in crisis, flood victims, BBC Children in needs, etc Paying the collected funds into the organisers bank account 2006-2009 Senior Estate Officer, London Borough of Lambeth Council I supervised seven estate officers managing 2,000 properties as above but concentration on the more serious disrepair and rent arrears case, monitoring and directing the work of the estate officer and contractors and handling the more complex correspondence such as disrepair actions and estate walkabout, enquiries from MPs and Councillors. 2004 -2006 Estate Officer London Borough of Lambeth This post consisted of providing the day to day management and maintenance of a patch consisted 400 properties. My duties included the control of repair and rent arrears, ordering repairs, processing void applications, and dealing with neighbour nuisance. 2001 2004 Assistants Hostel Officer London Borough of Lambeth Council Act as Income Officer, Placement Officer, Housing Adviser, and Allocation Officer, Prepare weekly English reports. Education 2012 NOCN Customer Service Ausse Certificate 2012-2012 Highfield Awarding Body for Compliance Level 2 Award in Door Supervision (QCF) Pass Certificate 2012-2012 Health & Social Care Level 2 Pass Merit Certificate 2011-2011 Churches Child Protection Advisory Service (CCPAS Safeguarding Awareness) 2007 2008 Chartered Management Institute Level 3 & Level 4 Pass in Management 2004 -2007 London South Bank University BA (Hons) in housing 2.2 2006 2007 Chartered Institute of Housing Apex (Pass Corporate Member No 944970) 2002 -2004 The Community College Hackney HNC in housing Merit 1999 2000 South walk College Certificate in Counselling Skills & Psychotherapy 1979 to 1985 National College of Commerce GCSE Maths & English Grade B Reference Available on Request