Mobile Me Quick Reference
Troubleshooting Mobile Me Sync
Make sure before doing any of these steps to
get all of your personal data into a supported
Mobile Me sync client on Mac (iCal, Address
Book, Safari) or PC (Outlook 2003/07)
Mac OS X Setup
1. Apple Menu > System Preferences
2. Open Mobile Me preferences (under
Internet & Network)
3. Log into Mobile Me account
4. Click on Sync tab
5. Check Synchronize with Mobile Me and
choose Automatically from the drop down
box.
6. Click the checkboxes for Contacts,
Calendars, and Bookmarks.
7. Click on Sync Now
This will put the Contacts from
Address Book, Calendars from iCal, and
Bookmarks from Safari from your Mac
onto the Mobile Me cloud.
Windows XP/Vista Setup
1. Download the Mobile Me control panel for
Windows (check apple website)
2. After downloading the control panel, you
can find it by going to Start > Control Panel
> Mobile Me
3. Log into Mobile Me account
4. Click the Sync tab.
5. Click the “Sync with MobileMe” checkbox
and select a sync interval.
★For the most frequent updates, choose
Automatically, which syncs with MobileMe
every 15 minutes
6. Click the checkboxes for Contacts,
Calendars, and Bookmarks.
7. Click on Sync Now
This will put your Contacts & Calendars
from Outlook 2003/2007, as well as
your Bookmarks from Internet Explorer
onto the Mobile Me cloud.
iPhone Mobile Me Setup
1. Settings > MC&C > Add Account > Mobile
Me
2. Enter Name, Address and password, click
save.
3. Choose Mail, Contacts, Calendars,
Bookmarks and tap Save.
Issues
★ Check on the me.com page for your calendars or
contacts
★ Open the MobileMe Control Panel and make sure
that you are syncing the information types you
expect.
★ Confirm that a sync is not already occurring
★ If a sync is already occurring the synchronize with
MobileMe checkbox will be grayed out.  Make
sure there is not an open sync alert dialogue and
wait for the sync to complete.
★ If your calendars or contacts do not sync as
expected, check MobileMe Calendar or MobileMe
Contacts.  If the data is correct there, your data is
on the MobileMe servers.  If this is the case, resync
the data on your computer with data from
MobileMe.
★ If your data on MobileMe is not the most current
data from your computer, resync your data on
MobileMe with the data from your computer.
★ Try syncing Contacts/Calendars manually.  From
the home screen, tap Settings > Fetch New Data
> Advanced.  Select your MobileMe account with
the "Contacts/Calendars" label, and change from
Push to Manual.  Go back to Contacts or
Calendars, and wait for the sync to complete.  If
this resolves your issue, your device was not
automatically syncing as expected.  Turn your
iPhone or iPod touch off and on again, and then
change back from Manual to Push.
★ Try a hard reset
★ Turn syncing off for the affected data.
★ From the home screen, tap Settings >Mail,
Contacts, Calendars, and then tap your
MobileMe account. Move the slider for the data
type that is causing issues. Wait for confirmation
that that data type has been disabled, then press
Home. Confirm that the data has been deleted on
your phone, and then turn syncing for that data
type back on.
★ Delete and recreate the account on your iPhone or
iPod touch: From the home screen, tap Settings
> Mail, Contacts, Calendars, and then tap your
MobileMe account.  Tap Delete Account.  On the
Mail, Contacts, and Calendars screen, tap Add
Account > MobileMe, and set up your account
again.