Data Collection Matrix Logic Model Topic Administrative Supports/inputs: - Professional Librarians.

- Supportive Librarians (Front desk staffs and Library technicians). Evaluation Questions - Have the librarians and front desk staffs fully engaged in responding to clients questions? Indicators - Percentage of satisfied users with the librarians and front desk staffs respondent. Data Sources Clients satisfaction questionnaire.

- Equipment and materials: Books - Is the equipment and materials and periodical journals in prints supported the research and reference and electronic formats, printers, assistance service? scanners, computers and papers. - Network service: online access. - Dalhousie students. - Faculty members. - Public members. - Professional members. - Have the Dalhousie members had full access to the research and reference assistance service?

- Percentage of satisfied users utilizing the reference assistance materials.

Librarians observation checklist form.

- Percentage of users who accessed the service.

Logic Model Topic Program Implementation: - Deliver the information needed. - Communicate with the library users. - Conduct orientation session for prospective users.

Evaluation Questions - Does the information deliver as needed? - Do the users communicate clearly and respectively with the staff members? - Does the orientation session clarify the research and reference assistance service existed for prospective users? - Is the research and reference assistance service accessible for all users?

Indicators - Percentage of satisfied users.

Data Sources Clients satisfaction questionnaire.

- Percentage of satisfied users with the information delivered during orientation session. - Percentage of users access to the research and reference assistance service.

Librarians observation checklist form.

- Implement accessible research and reference assistance service, and follow up for all users (students, faculties, professionals and public members). - Response effectively to in person, online, phone and email health related questions.

- To what extent the research and reference assistance service is efficient?

- Percentage of effective responses to users enquiries.

Logic Model Topic Short-Term Outcomes: (immediately after finishing the walk in appointment or responding to a phone, an online, or an email questions) - Questions answered.

Evaluation Questions

Indicators

Data Sources

- Were the librarians able to meet their clients enquiries by providing in-depth answers?

- Percentage of clients who Clients satisfaction claimed receiving in-depth questionnaire. health research related questions. - Percentage of the satisfied users with the librarians communication and collaboration skills. - Percentage of clients who are satisfied with the information provided. Librarians observation checklist form.

- Satisfied users with the librarians interaction.

- Have the clients satisfied with the librarians communication or collaboration skills?

- Satisfied users with the information provided.

- Have the clients satisfied with the information provided by the librarians?

- Meet the needs in sufficient time.

- Was the service provided effectively within the time set?

- Percentage of the effectiveness of the service provided.

Logic Model Topic Intermediate-Term Outcomes: (Twelve months evaluation) - Increased the effectiveness of the service provided.

Evaluation Questions

Indicators

Data Sources

- Have the reference service delivered adequately?

- Percentage of satisfied users after the ongoing service improvement. - Percentage difference in the number of the research and reference assistance users pre and post 12 months evaluation. - Percentage of positive users feedback.

Clients satisfaction questionnaire.

- Decreased the number of unsatisfied users. - Increased the number of users.

- Have the information provided were efficiently fulfilled the users needs? - Have the clients met their needs in regards acknowledging the research and reference assistance service process? - Has there been increased use of the research and reference assistance service? - Is the ratio of librarians to users appropriate? Evaluation Questions

Librarians observation checklist form.

- Increased the number of professional librarians. Logic Model Topic Long-Term Outcomes: (Four years evaluation) - Significant decrease in the percentage of unsatisfied users.

- Balanced number of librarians to users. Indicators Data Sources

- Has there been a decrease in the percentage of unsatisfied users with the information, staff, time and equipment? - Have the clients found the research and reference assistance service easy to reach?

- Percentage of satisfied users.

Clients satisfaction questionnaire. Librarians observation checklist form.

- Increased accessibility and dissemination of the research and reference assistance service among all Dalhousie members.

- Percentage of the research and reference assistance service access.