IT Essential v4.1 IT Essential v4.1 Chapter 1 1.

Which type of ROM can be reprogrammed with software while it is still physically installed in the computer? *ROM 2.Why are solid state drives reliable and therefore suitable to be installed in computers used in harsh industrial workplaces? *They consume less power and have no moving parts. 3.Which three devices are considered output devices? (Choose three.) *headphones *monitor *printer 4.Which three system resources are commonly used for communication between the CPU or memory and other components in the computer? (Choose three.) *IRQ *DMA *I/O address 5.Which two activities are normally controlled by the Northbridge part of the chip set? (Choose two.) *access to the RAM *access to the video card 6.Which expansion slot would be used to install a video capture card in a new computer? *Peripheral Component Interconnect-Express 7.A technician needs to back up 4 GB of data using a single storage medium. Which medium can hold the entire 4 GB on a single disc? *DVD+/-R 8.Which type of memory is primarily used as cache memory? *DRAM 9.Which type of RAM chip has the fastest clock rate but consumes the least power and generates the least heat? *DDR3 SDRAM 10.PATA data cables are available in two different types. The types are distinguished by the number of conductors. Which two types are available? (Choose two.) *40 *80 11.Which two characteristics are determined by the chip set on a motherboard? (Choose two.) *maximum amount of memory that can be installed *type of connectors that will be on the motherboard 12.A technician is helping a customer compare two hard drives. Which unit of measurement is used for the hard drive speed? *revolutions per minute

13.Which important feature is offered by the USB standard? *It can supply power from the computer to devices. 14.Which CPU architecture uses a small set of instructions that are designed to be executed rapidly? *RISC 15.Which type of memory is unable to have the contents modified? *ROM 16.Which two devices are considered input devices? (Choose two.) *biometric authentication device *digital camera 17.Which technology would be best to use for drive redundancy and data protection? *RAID 18.Which two characteristics of a motherboard can be determined by the form factor? (Choose two.) *size *shape 19.What is the function of a capture card? *enables a video signal to be recorded to the computer hard drive 20.Which two form factors are commonly used to build a new computer? (Choose two.) *BTX *ATX 21.Which type of computer resources are direct lines to the processor used by computer components to request information from the CPU? *IRQs

22. Refer to the exhibit. Which type of cable is shown in the graphic? *Serial 23.Which two categories are used to classify CPU architecture? (Choose two.) *CISC *RISC 24.What are the two connector types for the 1394a interface? (Choose two.) *4-pin

*8-pin 25.A company employee has very important data on a computer. What RAID level should be used if the criteria include that data be written and read simultaneously and that all data be duplicated using a minimum of three drives? *5

26. Refer to the exhibit. Based on the advertisement that is shown, what is the native resolution of this computer system? *1280 x 800 27.How many conductors are found in a SATA data cable? *7 28.A customer orders a new computer and specifies an internal read-write, non-volatile storage device that uses low power, has fast access to data, and is reliable. What is a suitable storage device that meets these requirements? *solid state drive IT Essential v4.1 Chapter 2 1 Which three computer components contain hazardous materials and require special handling for disposal? (Choose three.) *batteries *monitors *printer toner cartridges 2 A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product? *the material safety data sheet 3 Which two tools can help protect against ESD? (Choose two.) *antistatic wrist strap *antistatic mat

4 Refer to the exhibit. Which type of tool is presented in the graphic? *Phillips-head screwdriver 5 Which precaution should be taken when working around electronic devices? *Avoid using magnetized tools. 6 Which step should be performed first when servicing computer equipment? *Turn off and remove the power source. 7 Which condition refers to a sudden increase in voltage, which is usually caused by lightning? *spike 8 A technician has a room of computers which are running very hot. The technician discovers that the heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks? *compressed air 9 Which tool in Windows XP gives a technician access to initialize disks and create partitions? *Disk Management 10 The performance of a computer is reduced after it has been using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.) *Spyware Remover *Defrag *Disk Cleanup 11 Which two types of tools can help protect a computer from malicious attacks? (Choose two.) *Anti-virus software *Spyware Remover 12 Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted? *System File Checker 13 Which characteristic defines EMI? *electromagnetic fields that are used to reshape weak signals that are affected by external noise

14 Which computer components must a technician never try to work on when wearing an antistatic wrist strap? *CRT monitor 15 Which condition refers to a reduced voltage level of AC power that lasts for a period of time? *brownout 16. What is recommended to remove dust from inside a computer case? *can of compressed air 17. Refer to the exhibit. Which type of tool is shown in the graphic? *digital multimeter 18 Which tool should be used if a user needs to optimize space on a hard drive? *Format 19 What are two significant sources of EMI? (Choose two.) *infrared mice *electrical storms 20 A technician wants to limit the chances of ESD affecting his workspace. Which three precautions should be taken? (Choose three.) *Ensure antistatic mats are on the workbench and floor. *Wear an antistatic wrist strap. *Keep all components in antistatic bags. 21 What is the proper way to dispose of outdated CRTs? *All of the components should be disposed of in compliances with local environmental regulations.

IT Essential v4.1 Chapter 3 1 Refer to the exhibit. Which type of port is shown? *RJ45 2 After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program? *during the POST 3 A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. How should the technician attempt to repair the problem? *Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard. 4 What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive? *The floppy cable motherboard connector is normally gray. 5 Which action is recommended to prevent the motherboard from contacting the metal base of the case? *Use standoffs to keep the motherboard above the metal base. 6 A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive? *Molex 7 Which solution should be used to clean a CPU and a heat sink? *isopropyl alcohol 8 Which type of drive is installed in a 5.25-inch bay? *floppy drive 9 What is the most reliable way for users to buy the correct RAM to upgrade a computer? *Check the motherboard manual or manufacturers website. 10 A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)

*CPU *memory 11 A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error? *It issues a number of short beeps. 12 Which additional 4-pin or 6-pin power connector is required by some motherboards? *AUX 13 Refer to the exhibit. Which type of hard drive uses the power connector shown? *SATA 14 Which port is typically used for external wireless NICs? *USB 15. A field technician has been asked to install a wireless 802.11g NIC in a computer, but is unsure about the expansion slots available. Which two types of wireless NICs should the technician have available? (Choose two.) *PCIe *PCI 16. A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive? *Berg 17. Which internal component of a computer uses a 3-pin power connector? *fan 18. When building a computer, which two components are normally installed in 3.5-inch drive bays? (Choose two.) *hard drive *floppy drive 19. How many pins are in a SATA data cable connector? *7

20. A technician is installing a new CPU in a ZIF socket on a motherboard. What is the primary way of securing the CPU in place? *load lever.

IT Essential v4.1 Chapter 5 1. Refer to the exhibit. During a Windows Vista installation, the Select Your Computers Current Location screen fails to display. What could be a possible reason for the absence of this screen? *The network card driver was incorrectly installed. 2. When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue? *Roll back the driver. 3. Which three settings are available to personalize the appearance of the desktop on a Windows Vista computer? (Choose three.) *Theme *Screensaver *Taskbar Properties 4. In which two situations should a technician create a restore point? (Choose two.) *before an operating system update *before installing a new device driver 5 .A user is running Windows Vista and has an application that runs in Windows XP but the application fails to run in Vista. In which Vista mode should the user try running the application? *compatibility mode 6. A user in a large manufacturing company uses a PC that is connected to the company network. Where should the user look to find a server attached to the network? *My Network Places 7. Refer to the exhibit. During the installation of Windows Vista, you are prompted with a screen that asks for a username and password. What type of account is created when you select Next after entering a username and password?

*A user that has Super User rights for this installation. 8. A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP boot disk? *Recovery Console 9. When a computer boots from the Windows Vista disc, which three functions are performed if the Custom (advanced) option is selected? (Choose three.) *Changes to disk partitions can be made. *A clean copy of Windows Vista is installed. *The location of the Windows installation can be selected. 10. What are two features of upgrading Windows 2000 to Windows XP? (Choose two.) *The file system is upgraded to NTFS. *Windows 2000 applications and settings are kept. 11. Which set of guidelines is used to ensure that programmers develop applications that are compatible with an operating system? *API 12. A user decides to install a new version of Windows Vista but needs to retain the configurations and customizations of the current Windows XP operating system. Which software can be used to achieve this? *Windows User State Migration Tool 13. A technician has finished installing Windows XP. What should the technician do to verify that all hardware has been installed correctly? *Use the Device Manager utility to ensure that all the devices are operational. 14. A technician has many new computers to set up. The technician completely configures one master computer and makes an image of the hard drive. This image is then installed on the other computers. What is this process called? *disk cloning 15. A technician thinks that the file system on a computer has a problem because Windows XP is reporting data integrity issues. Which Windows XP utility will check the file system for errors?

*Chkdsk 16. While performing preventive maintenance, a technician notices that the operating system is missing updates. How can the technician enable automatic updates? *Run the Automatic Updates utility from the Control Panel. 17. Windows Vista has a feature called the Sidebar. Which three types of items can be contained within the Sidebar? (Choose three.) *games *sticky notes *clock 18. A technician is attempting to create multiple partitions on a hard disk. This will allow for storing the operating system and data files on separate partitions. What is the maximum number of primary partitions per hard drive that is supported by Windows XP? *4 19. A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS. Which course of action should be taken to upgrade the file system to NTFS? *Run the Microsoft Convert utility. 20. A user reports that a Windows XP system is unable to boot properly. How can the technician advise the user to boot into Safe Mode? *Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode. 21. A technician installing Windows Vista has come to the point where the product activation key is requested. What occurs if a product key is unavailable? *The user will be asked for a product key, but the installation can continue without a key. 22. Once minimum hardware requirements are satisfied, where should a technician look to determine if the computer hardware has been tested with Windows XP? *the Windows XP Hardware Compatibility List 23. A company with 40 computers needs to reduce repair costs, decrease downtime, and improve reliability. Which task will meet these needs? *Develop a preventive maintenance plan. 24. Which operating mode is used by Windows XP to run a DOS application?

*real mode 25. What would be the result of having a corrupt Master Boot Record? *The operating system will fail to start. 26. What are three features of the Microsoft Management Console (MMC)? (Choose three.) *MMC logs a history of application events. *It organizes operating system snap-ins. *It displays computer performance information. 27. As a user attempts to boot the computer, the message NTLDR is missing is observed on the screen. What will result from this situation? *The operating system will fail to load. 28. A user installs a new sound card driver in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the user implement to return to the previous working state? *boot to Last Known Good Configuration 29. A technician needs to upgrade the operating system on a computer from Windows 2000 Professional to Windows XP Professional. When the technician inserts the XP disc in the computer, the setup wizard fails to start. Which command can be used to start the upgrade? *winnt32 30. A technician has installed new video drivers on a Windows XP computer and now the monitor shows distorted images. What startup mode can the technician use to access a new driver on the network? *Safe Mode

IT Essential v4.1 Chapter 6 1. What is meant by a laptop device being hot-swappable? *The laptop does not need to be powered off to install or remove the device. 2. Where can a technician change the power schemes on a laptop running Windows XP? *Select Power Options from within the Control Panel.

3. What is the proper way to clean optical drives? *Use a cleaning disc for optical drives. 4. Which generation of cell-phone standards was the first to deal with how to send and receive text, photographs, and video? *third 5. Which name is given to the collection of settings that control the power settings of a laptop? *power schemes 6. Refer to the exhibit. What is the correct order of steps to remove a laptop battery? *2, 3, 4, 1 7. A technician is responding to a helpdesk ticket for a laptop that has a distorted image of the Windows desktop. What is one possible solution? *Obtain an updated display driver from the laptop manufacturer. 8. Which three components are interchangeable between desktop and laptop computers? (Choose three.) *printer *scanner *USB flash drive 9. Refer to the exhibit. A laptop has these graphics on specific keys on the keyboard. Which key would be used in conjunction with the Fn key to connect a laptop to an external monitor? *F8 10. What power mode is commonly known in the Windows environment as suspend mode? *S4 11. Which Windows XP or Vista control panel is used to reduce power when the computer has not been used by anyone for an hour? *Power Options 12. Which two characteristics make laptops a better choice than desktop computers? (Choose two.) *mobility

*size 13. During the set up of a network connection, which option can be double-clicked to configure an IP address on an Ethernet NIC? *TCP/IP or TCP/IPv4 14. Which type of interface do current laptops use to achieve similar expansion capabilities as desktops? *PC ExpressCard 15. Which two actions should be performed to clean the surface of CDs and DVDs? (Choose two.) *Use a lint-free cotton cloth. *Wipe the disc from the center outward. 16. Which two devices can be individually configured within Windows XP to power off after the laptop has been idle for a given period of time? (Choose two.) *disk drive *monitor 17. A technician is replacing a laptop SODIMM. With what component is the technician working? *RAM 18. Which internal laptop component may be designed as a hot-swappable device? *optical drive 19. Which two devices are commonly hot-swappable on laptops? (Choose two.) *PC Card *USB Drive 20. How should a hot-swappable device normally be removed from a laptop? *Use the Safely Remove Hardware systray icon. 21. Which option within the Windows Control Panel is used to install a modem? *Phone and Modem Options 22. Which display technology is most commonly found in modern laptop computers? *LCD

23. Which two laptop ports are used primarily for communication and network connectivity? (Choose two.) *Ethernet *modem 24. What feature is provided by an auto-switching power supply on a laptop? *The laptop can switch from AC input power or battery-provided power instantaneously. 25. A technician has been called in to troubleshoot a laptop that fails to power on. The technician repeatedly pushes the power button without any results. What should the technician do next? *Attach the AC adapter. 26.What is the major difference between desktop and laptop motherboards? *Desktop motherboards typically have a standard form factor and are interchangeable while laptop motherboards are proprietary. 27. Which three components commonly connect to USB or FireWire ports? (Choose three.) *camera *printer *scanner 28. Refer to the exhibit. Which two form factors are supported by the devices shown in the graphic? (Choose two.) *34mm wide *45mm wide 1. What must be done to ensure that the anti-virus software on a computer is able to detect and eradicate the most recent viruses? *Download the latest signature files on a regular basis. 2. Which type of software is downloaded onto the computer of a user without the knowledge of the user and causes information about various products to be displayed on the users monitor? *adware 3. Which threat to security uses traffic from zombie computers to overwhelm servers? *DDoS

4. Which two items can be downloaded from the Microsoft website to help protect Windows XP? (Choose two.) *service packs *security patches 5. Which two characteristics describe a worm? (Choose two.) *Is self-replicating. *Travels to new computers without any intervention or knowledge of the user. 6. What is the best method for a company to secure data being transmitted across the Internet between remote sites? *Use computers secured with smartcard authentication. 7. What is the preferred wireless encryption technique if the wireless clients support it? *WPA 8. A fingerprint reader is an example of which security technology? *biometric 9. Which type of authentication is evidenced by the use of a small chip on a card that contains user identification data such as bank account numbers and digital signatures? *smart card 10. Which type of program causes banners and ads to appear on the desktop without any user intervention? *adware 11. A technician has downloaded the latest Windows XP updates from the Microsoft website. What should the technician do before installing the updates? *Create a restore point. 12. An attacker has managed to decode the encrypted messages of a wireless network. The network uses Windows XP and Cisco equipment. The security protocol that is used is WEP with 64-bit encryption. Which action can be recommended to the technician for securing the network? *Upgrade to the LEAP wireless security protocol.

13. An employee for a small company inadvertently allows a visitor to see their username and password. At home, the visitor then uses this information to gain access to the company network. This is an example of what type of threat? *social engineering 14. Where is the safest place to store backups? *locked server room 15. A bank is upgrading the hard drives in a server. What should be done to the old hard drives to permanently remove any confidential data? *Destroy the hard drives with a hammer. 16. Which two statements are true about username and password standards? (Choose two.) *The username naming convention should be kept simple. *Rules about password expiration and lockout should be defined. 17. When setting up a new wireless access point, which basic security measure should be taken? *Disable SSID broadcast. 18. Which three suggestions are good security password policies that a company or individual should follow? (Choose three.) *Password length should be limited to five characters. *Passwords should have an expiration period. *A mix of letters, numbers, and other characters should be used. 19. An attacker claiming to be a bank representative contacts a potential victim via e-mail and requests disclosure of vital account information. Which security attack is being implemented? *phishing 20. A network administrator is looking for a technology that includes both hardware and software authentication. Which technology could the administrator use? *Trusted Platform Module (TPM) 21. Which statement accurately describes the WEP standard? *WEP is a first generation security standard for wireless communication. 22. What are two examples of malware? (Choose two.)

*spyware *grayware 23. Which three security storage features are supported by the TPM hardware module? (Choose three.) *encryption keys *digital certificates *passwords 24. A financial organization is donating computers to a local charity. What is the best method to remove all data from the hard drives in the computers? *Use data wiping software and delete any hard drive partitions. 25. Which wireless security technology is a good choice when using Cisco equipment in conjunction with operating systems such as Windows and Linux? *LEAP 26. Which best practice should be included in a password protection policy? *Implement lockout rules upon consecutive unsuccessful attempts at accessing the system. 27. Which is the best procedure to secure a laptop left at the office while the user is away for an extended period of time? *Place the laptop in a locked security cage designed to store computer equipment.

1. What must be done to ensure that the anti-virus software on a computer is able to detect and eradicate the most recent viruses? *Download the latest signature files on a regular basis. 2. Which type of software is downloaded onto the computer of a user without the knowledge of the user and causes information about various products to be displayed on the users monitor? *adware 3. Which threat to security uses traffic from zombie computers to overwhelm servers? *DDoS 4. Which two items can be downloaded from the Microsoft website to help protect Windows XP? (Choose two.)

*service packs *security patches 5. Which two characteristics describe a worm? (Choose two.) *Is self-replicating. *Travels to new computers without any intervention or knowledge of the user. 6. What is the best method for a company to secure data being transmitted across the Internet between remote sites? *Use computers secured with smartcard authentication. 7. What is the preferred wireless encryption technique if the wireless clients support it? *WPA 8. A fingerprint reader is an example of which security technology? *biometric 9. Which type of authentication is evidenced by the use of a small chip on a card that contains user identification data such as bank account numbers and digital signatures? *smart card 10. Which type of program causes banners and ads to appear on the desktop without any user intervention? *adware 11. A technician has downloaded the latest Windows XP updates from the Microsoft website. What should the technician do before installing the updates? *Create a restore point. 12. An attacker has managed to decode the encrypted messages of a wireless network. The network uses Windows XP and Cisco equipment. The security protocol that is used is WEP with 64-bit encryption. Which action can be recommended to the technician for securing the network? *Upgrade to the LEAP wireless security protocol. 13. An employee for a small company inadvertently allows a visitor to see their username and password. At home, the visitor then uses this information to gain access to the company network. This is an example of what type of threat? *social engineering

14. Where is the safest place to store backups? *locked server room 15. A bank is upgrading the hard drives in a server. What should be done to the old hard drives to permanently remove any confidential data? *Destroy the hard drives with a hammer. 16. Which two statements are true about username and password standards? (Choose two.) *The username naming convention should be kept simple. *Rules about password expiration and lockout should be defined. 17. When setting up a new wireless access point, which basic security measure should be taken? *Disable SSID broadcast. 18. Which three suggestions are good security password policies that a company or individual should follow? (Choose three.) *Password length should be limited to five characters. *Passwords should have an expiration period. *A mix of letters, numbers, and other characters should be used. 19. An attacker claiming to be a bank representative contacts a potential victim via e-mail and requests disclosure of vital account information. Which security attack is being implemented? *phishing 20. A network administrator is looking for a technology that includes both hardware and software authentication. Which technology could the administrator use? *Trusted Platform Module (TPM) 21. Which statement accurately describes the WEP standard? *WEP is a first generation security standard for wireless communication. 22. What are two examples of malware? (Choose two.) *spyware *grayware 23. Which three security storage features are supported by the TPM hardware module? (Choose three.)

*encryption keys *digital certificates *passwords 24. A financial organization is donating computers to a local charity. What is the best method to remove all data from the hard drives in the computers? *Use data wiping software and delete any hard drive partitions. 25. Which wireless security technology is a good choice when using Cisco equipment in conjunction with operating systems such as Windows and Linux? *LEAP 26. Which best practice should be included in a password protection policy? *Implement lockout rules upon consecutive unsuccessful attempts at accessing the system. 27. Which is the best procedure to secure a laptop left at the office while the user is away for an extended period of time? *Place the laptop in a locked security cage designed to store computer equipment. IT Essential v4.1 Chapter 7 1. Which printing technology uses the vibration of a crystal to control the flow of ink onto the paper to produce an image? *electrostatic 2. Which printer technology is used in low-cost, photo-quality printers? *inkjet 3. What laser printer component could cause streaking? *drum 4. Which step of the laser printing process involves scanning the photosensitive drum with a laser? *writing 5. Which software, embedded in a printer, controls how the printer operates and can be upgraded? *firmware 6. What is a common disadvantage of inkjet printers?

*The nozzles can get obstructed. 7. What is the best source for a Windows-compatible scanner driver? *website for scanner manufacturer 8. What are two advantages of using impact printers? (Choose two.) *carbon-copy printing ability *inexpensive consumables 9. Which standard governs the use of parallel printer ports? *IEEE 1284 10. Which technology is used by laser printers? *electrophotographic 11. Which Windows XP command sends a file named example.txt to the default printer? *print example.txt 12. Instead of the document that was expected, a printer is printing unusual characters. What should be the next steps in solving this printer problem? *Check the printer data cabling. If the cabling is secure on both ends, replace the print cartridge or ribbon. 13. Which type of printer is commonly used in stores to produce cash register receipts? *thermal 14. Which two names refer to the IEEE 1394 standard? (Choose two.) *FireWire *i.Link 15. Which three functions are commonly included in the all-in-one devices? (Choose three.) *fax *printer *scanne 16. A museum possesses several old paintings that the curators wish to reproduce and sell in the museum gift shop. Which type of scanner can be used to produce the highest-quality reproduction?

*drum 17. Which two modes of operation within the IEEE 1284 standard allow bi-directional communication? (Choose two.) *ECP *EPP 18. Which unit is commonly used to measure the print quality of an inkjet printer? *DPI 19. Which step of the laser printing process is the last step performed by a laser printer when printing a document? *fusing 20. Which software converts scanned pages into text? *Optical Character Recognition 21. What is typical of a network printer installation? *the use of Ethernet or wireless 22. What is the maximum number of devices that can be connected to a single FireWire interface? *63 23. What is an advantage of using a solid-ink printer instead of an inkjet printer? *It produces vivid color prints. 24. Which two Wi-Fi standards are used to provide a wireless connection between printers and computers? (Choose two.) *802.11b *802.11g 25. Which laser printer component is a metal cylinder that is coated with a light-sensitive insulating material? *drum 2.28.2011 IT essential 4.1 chapter 8

1 Refer to the exhibit. Which type of network cable is shown? #fiber-optic 2 Which term describes the process of adding headers to data as it moves through the layers of the OSI model? #encapsulation 3 When purchasing Cisco components for a network installation, what are three warning signs that the equipment may be counterfeit? (Choose three.) #The price is much less than expected. #The equipment appears to be performing at a substandard level. #The packaging appears to be substandard compared to the packaging of other Cisco purchases. 4 Which protocol is used to automatically configure network devices? #DHCP 5 Which protocol lacks support for encryption and can be initiated from a computer command prompt? #Telnet 6 Which broadband technology would be recommended for a business that requires workers to access the Internet while visiting customers at many different locations? #cellular 7 Which two factors are used to determine the different categories of UTP cabling? (Choose two.) #The number of twists in the wires inside the cable. #The number of wires inside the cable. 8 Which network topology will allow all devices to continue to communicate with each other should a network cable fail? #mesh 9 Which software must be installed and working correctly on a computer to successfully enable a VPN connection to a remote site?

#VPN client 10 A college student is confused. To use online banking, the student types https://www.banking.com, whereas to access the college web page, the student types http://www.college.edu. Why would the two institutions use different protocols? #The bank encrypts the web page information that is sent and received. 11 What is the purpose of the device that uses the 198.133.219.43 address? #It is the device that translates domain names to IP addresses. 12 Which Cisco team can be contacted to help when Cisco equipment is suspected to be counterfeit? #Cisco Brand Protection Team 13 Which digital technology provides an upstream speed that is typically less than the downstream speed? #ADSL 14 Which utility can be used to determine end-to-end connectivity between source and destination? #Ping 15 Which Windows XP command displays the route taken by packets crossing an IP network? #tracert 16 Which procedure is normally performed when connecting a computer to an Ethernet network for the first time? #Attach a cable that has an RJ-45 connector 17 A student brings a laptop to a school that has wireless access. The laptop is not connecting to the school network. What is the first thing that the student should check? #the available wireless networks within range 18 Which device enables computers to be attached to a network without segmenting the network? #hub

19 Which topology has only one central point of failure, is easy to troubleshoot, and is most commonly implemented in newer networks? #star 20 Which layer of the OSI model is primarily concerned with accessing the physical media and physical addressing? #Data Link 21 Which wireless IEEE standard operates in a radio frequency of 2.4 GHz and supports a maximum bandwidth of 54 Mbps? #802.11g 22 A company is investigating the use of an ISDN service to act as backup for the ASDL service they use to communicate with branch offices. They discover that the ISDN BRI service uses two 64 kb/s B channels. Which function do the B channels perform? #carry the data stream 23 What is the maximum range a data signal can travel through a 1000BASE-T network segment? #328 ft (100 m) 24 A technician is configuring a computer to send print jobs to a network printer. When the technician sends a test print to the printer, the print job fails. The technician tries to ping the network printer, but the technician suddenly remembers a change in Windows that is hampering the troubleshooting process. What change might this be? #The Windows firewall stops pings. 25 What is one difference between a network domain and a workgroup? #A domain provides centralized control. 26 Which three protocols are associated with e-mail? (Choose three.) #IMAP #POP3 #SMTP

27 A network administrator wants to connect a new building to an existing network using cable that can provide a secure connection and is not susceptible to electrical interference. The new building is approximately 800 meters away from the existing network. Which cable type should the administrator choose? #fiber optic 28 Which two characteristics describe Ethernet technology? (Choose two.) #supported by IEEE 802.3 standards #uses a bus logical topology 29 Which three factors are reasons to choose a client/server model for a network instead of peer-to-peer? (Choose three.) #The company network requires secure access to confidential information. #The users need a central database to store inventory and sales information. #The data gathered by the employees is critical and should be backed up on a regular basis. 30 Which technique is used to ensure that data from one computer does not collide with data from any other computer in a CSMA/CD network? #Computers listen to the network for clearance to send data.

IT Essential v4.1 Chapter 9 1. What must be done to ensure that the anti-virus software on a computer is able to detect and eradicate the most recent viruses? *Download the latest signature files on a regular basis. 2. Which type of software is downloaded onto the computer of a user without the knowledge of the user and causes information about various products to be displayed on the users monitor? *adware 3. Which threat to security uses traffic from zombie computers to overwhelm servers? *DDoS 4. Which two items can be downloaded from the Microsoft website to help protect Windows XP? (Choose two.)

*service packs *security patches 5. Which two characteristics describe a worm? (Choose two.) *Is self-replicating. *Travels to new computers without any intervention or knowledge of the user. 6. What is the best method for a company to secure data being transmitted across the Internet between remote sites? *Use computers secured with smartcard authentication. 7. What is the preferred wireless encryption technique if the wireless clients support it? *WPA 8. A fingerprint reader is an example of which security technology? *biometric 9. Which type of authentication is evidenced by the use of a small chip on a card that contains user identification data such as bank account numbers and digital signatures? *smart card 10. Which type of program causes banners and ads to appear on the desktop without any user intervention? *adware 11. A technician has downloaded the latest Windows XP updates from the Microsoft website. What should the technician do before installing the updates? *Create a restore point. 12. An attacker has managed to decode the encrypted messages of a wireless network. The network uses Windows XP and Cisco equipment. The security protocol that is used is WEP with 64-bit encryption. Which action can be recommended to the technician for securing the network? *Upgrade to the LEAP wireless security protocol. 13. An employee for a small company inadvertently allows a visitor to see their username and password. At home, the visitor then uses this information to gain access to the company network. This is an example of what type of threat? *social engineering

14. Where is the safest place to store backups? *locked server room 15. A bank is upgrading the hard drives in a server. What should be done to the old hard drives to permanently remove any confidential data? *Destroy the hard drives with a hammer. 16. Which two statements are true about username and password standards? (Choose two.) *The username naming convention should be kept simple. *Rules about password expiration and lockout should be defined. 17. When setting up a new wireless access point, which basic security measure should be taken? *Disable SSID broadcast. 18. Which three suggestions are good security password policies that a company or individual should follow? (Choose three.) *Password length should be limited to five characters. *Passwords should have an expiration period. *A mix of letters, numbers, and other characters should be used. 19. An attacker claiming to be a bank representative contacts a potential victim via e-mail and requests disclosure of vital account information. Which security attack is being implemented? *phishing 20. A network administrator is looking for a technology that includes both hardware and software authentication. Which technology could the administrator use? *Trusted Platform Module (TPM) 21. Which statement accurately describes the WEP standard? *WEP is a first generation security standard for wireless communication. 22. What are two examples of malware? (Choose two.) *spyware *grayware 23. Which three security storage features are supported by the TPM hardware module? (Choose three.)

*encryption keys *digital certificates *passwords 24. A financial organization is donating computers to a local charity. What is the best method to remove all data from the hard drives in the computers? *Use data wiping software and delete any hard drive partitions. 25. Which wireless security technology is a good choice when using Cisco equipment in conjunction with operating systems such as Windows and Linux? *LEAP 26. Which best practice should be included in a password protection policy? *Implement lockout rules upon consecutive unsuccessful attempts at accessing the system. 27. Which is the best procedure to secure a laptop left at the office while the user is away for an extended period of time? *Place the laptop in a locked security cage designed to store computer equipment. IT Essential v4.1 Chapter 10 1.Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.) *your name *ticket number *customer name 2.The technician begins diagnosing a problem by asking an experienced customer to visit a troubleshooting Web site. The customer becomes angry because she feels this could be done without calling the technician. What should the technician do? *Explain how the Web site can be used by both of them during the call to quickly eliminate problems. 3.Which two approaches are recommended when dealing with customers on the telephone? (Choose two.) Be positive. *Look for alternative ways to help the customer.

4.Which two guidelines demonstrate proper netiquette? (Choose two.) *Begin each e-mail with an appropriate greeting. *Avoid replying to flames. 5.A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint? *Listen to the complaint and explain that the coworker is frequently rude. 6.While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed? *Wait until the customer has finished speaking, and then explain the possible solution. 7.A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer? *Listen carefully and attempt to solve the customers problem. 8.Which three techniques should be used to successfully deal with a talkative customer? (Choose three.) *Politely interrupt to refocus the customer. *Gather as much information as possible while the customer is talking. *Allow the customer to talk for one minute and then ask closed-ended question to regain control of call. 9.Which three items are commonly parts of a service level agreement (SLA)? (Choose three.) *supported software *diagnostic procedures *service location 10.Which two techniques should be used when dealing with an inexperienced customer? (Choose two.) *Use simple step-by-step instructions. *Speak in plain terms. 11.When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.) *Allow the customer to explain the problem, possibly dispelling some of the anger.

*Sympathize with the customers problem. 12.A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.) *Allow the customer to speak without interruption. *Refer to the customer by name whenever possible. 13.A technician is trying to calm an angry customer. What is the best approach? *Maintain a positive tone of voice and offer to help solve the problem. 14.Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.) *Go for a quick walk. *Listen to soothing sounds. *Practice relaxed breathing. 15.What is the recommended way to place customers on hold? *Ask and wait for permission before placing customers on hold. 16.What are three guidelines for beginning a call with a customer? (Choose three.) *Determine the level of knowledge that the customer possesses about computers. *Use brief communication to establish a one-to-one connection with the customer. *Call the customer by name. 17.A technician receives a call from a customer who is too talkative. How should the technician handle the call? *Allow the customer to speak without interruption and then try to use closed-ended questions to gather data. 18.Which issue is an example of an exception to an SLA that should be escalated to a manager? *A customer wants two new computers added to the existing SLA without additional cost. 19.Which three tasks are commonly carried out by a level-one technician? (Choose three.) *document all information on the work order *prioritize the problem

*gather information from the customer 20.A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.) *possess good listening skills *display professional behavior at all times

IT Essential v4.1 Chapter 11 1.A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.) *The hard drive is making unusual noises. *The hard drive has a gradual increase in the number of bad sectors. 2.Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.) *The computer locks up. *The computer does not boot. 3.A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem? *hard drive failure 4.A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer? *Replace the case with one that has front air vents. 5.A customer needs help selecting a new power supply for an existing computer. Which two questions should a salesperson ask to help the customer? (Choose two.) *What is the size of the case, and which type of motherboard is in the computer? *Which components are currently being used on the computer, and what new components may be added to the computer? 6.Which three computer system capabilities should a technician consider when installing a video capture card? (Choose three.)

*processor speed *amount of RAM *VGA adapter specification 7.A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining? *eSATA 8.Which tool would be the best to use to test the voltage output on every pin of a SATA connector? *multimeter 9.When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.) *The power cable is not attached properly to the drive. *The data cable is loose or disconnected. 10.A computer system keeps losing the date and time or requesting to go into the Setup program during the boot process. What are two possible solutions? (Choose two.) *Replace the motherboard battery. *Verify that the motherboard battery is secure. 11.A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly? *Ensure that the front-side bus settings match the speed of each CPU core. 12.When testing the 6-pin PCIe connector with a multimeter, what should the voltage read? *12 V 13.Why is a solid state drive more reliable than a traditional drive? *It has fewer moving parts. 14.A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot. The technician examines the motherboard documentation and discovers the motherboard has only one BIOS chip. What will the technician have to do to fix this problem? *Obtain a replacement BIOS chip.

15.Which two ports are used to connect external media readers to a computer? (Choose two.) *FireWire *USB 16.A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question? *What happens when the PC is powered on? 17.What type of motherboard bus carries memory locations? *address 18.A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD? *Insert a pin in the small hole next to the eject button. 19.What is the purpose of the copper or aluminum between a processor and the fan on a computer motherboard? *It elevates the processor in the case to improve airflow. 20.Which two motherboard features must be compatible when selecting a new CPU? (Choose two.) *chip set *socket type 21.You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give? *A signed driver has passed Microsofts quality lab test and prevents a system from being compromised. 22.What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard? *The multicore processors are designed with multiple processors integrated into the same circuit. 23. A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.) *The memory must be compatible with the video card. *The memory must be compatible with the motherboard.

24.On what media is information stored when an SSD is installed? *static RAM 25.What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose two.) *The device jumpers are set incorrectly. *The system BIOS settings are incorrect. 26.A new sound card has just been installed, but no sound reaches the speakers. What are two common solutions a technician might implement? (Choose two.) *Connect the speakers to the correct port. *Unmute the sound through the operating system. 27.A motherboard has a 64-bit bus. What does this mean? *The processor buffers 64 bits of data each clock cycle. 2.28.2011 IT essential 4.1 chapter 12 1 Which virtual memory attribute is the only one a technician should change? #location 2 Which Windows XP utility is used to partition and format hard drives? #Disk Management 3 A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver? #Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties. 4 A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user? #It is necessary to create a second partition and install Vista into the second partition. 5

A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.) #IMAP #POP 6 What are two reasons for creating two partitions? (Choose two.) #separate data files and operating system #allow the computer to be dual booted 7 Which information is backed up when a restore point is created? #system and Registry information only 8 What is a common cause of the Invalid Boot Disk error? #There is a non-bootable floppy disk in the floppy drive. 9 A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.) #Check any manuals relating to the hardware and software. #Check the Internet for possible solutions. 10 Which action should be taken to start the defragment utility when using the Windows XP Category View? #Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now. 11 In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present? #BOOT.INI 12 Which action configures Windows Explorer to display file extensions? #Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box. 13

A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month? #Add Defrag to Scheduled Tasks in System Tools. 14 Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.) #day #time 15 When configuring Windows XP, which setting configures a service to run every time a computer is started? #automatic 16 Which two locations are commonly used in Windows for temporary files? (Choose two.) #C:\temp #C:\Windows\temp 17 What is the most common cause of blue screen errors? #device driver errors 18 A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance? #Defragment the hard disk. 19 Which Windows XP Professional installation uses a Sysprep file? #image-based installation 20 What is a feature that Internet browsers provide to improve performance when accessing recently visited websites? #caching recently accessed pages 21 While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action

should be tried next by the user? #Restart the service. 2.28.2011 IT essential 4.1 chapter 13 1 Which portable connection provides the user with the possibility of high-speed Internet connectivity? #cellular 2 Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth devices are present? #AFH 3 What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls? #infrared 4 Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses photodiodes to receive data? #infrared 5 Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What should a technician do to fix this problem? #Clean the keyboard. 6 A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the laptop power LED is off. What is the probable cause of the problem? #The AC adapter is not securely connected. 7 Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard? #line-of-sight 8 A technician is working on a laptop that has excessive hard drive activity. Which two actions can the technician take to resolve the problem? (Choose two.)

#Delete files and programs on the hard drive. #Install Additional RAM. 9 What are two steps a technician should take before repairing a laptop? (Choose two.) #Backup all data stored on the laptop. #Check the warranty to see if repairs must be done by an authorized service center. 10 A laptop that worked fine previously now fails to emit sound. A technician finds that the sound is still enabled through the control panel. What could be causing the problem? #The sound could have been disabled through a slide switch commonly located below the sound port. 11 Which wireless technology offers a maximum data rate of 540 Mbps? #802.11n 12 Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.) #Administrative Tools utility #System Properties dialog box 13 The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported experiencing improved performance. Which operational benefit have the users noticed after the RAM increase? #The hard disk swap file is read less frequently. 14 A laptop that previously worked now fails to boot. The cursor fails to appear on the screen. When a bootable DVD is inserted, the system still fails to boot even though it is set to boot from CD/DVD. The fan turns, so power is applied and the power light is on. The technician installs the hard drive in another laptop and it works there. What is the probable cause of the problem? #The CD/DVD drive has failed. 15 Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.) #Ni-Cad #NiMH

16 Which attribute of a solid state drive would be an advantage when being used in a laptop? #Solid state drives reduce power usage. 17 A laptop fails to start after a new hard drive has been installed. What are two possible causes of this problem? (Choose two.) #The hard drive was not connected properly. #The BIOS does not recognize the new hard drive. 18 Which Wi-fi standard uses the 5.0 GHz frequency band? #802.11a 19 Which type of infrared network bounces the signal off ceilings and walls? #scatter 20 Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.) #USB #Firewire 21 Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two names are given to these versions? (Choose two.) #OEM #retail 22 Which three standard procedures must always be included in a preventive maintenance schedule? (Choose three.) #physical cleaning #hard drive maintenance #software updates 23 Which IEEE 802.11 standard uses only 5 GHz technology? #802.11a 24

The accounting department has received a new laser printer. According to the printer technical specification, the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send print jobs? #33 ft (10 m)

25 Why should care be taken when charging and handling a laptop battery? #Laptop batteries can explode if mishandled or improperly charged. 26 Which two methods can be used to provide security for a Bluetooth connection? (Choose two.) #PIN authentication #Service Set Identifier (SSID) 27 Which type of encryption key should be enabled on WPA-compliant devices? #128-bit 28 Which three laptop components should be cleaned during routine maintenance? (Choose three.) #exterior case #cooling vents #keyboard 29 A laptop will only work on AC power. What should be done to fix the problem? #Replace the battery.

IT Essential v4.1 Chapter 14 1.Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.) fuser assembly print head 2.Which two pieces of software are included with most new printers and are installed by the user? (Choose two.) configuration software

printer driver 3.Which Windows component allows the Windows operating system to output graphics to a computer screen or print device? GDI 4.A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP? Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer 5.A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver? using different types of paper trays for special paper sizes 6.Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.) Use a separate print server. Connect to a networked computer and share the printer. 7.Which two issues should be considered when purchasing RAM for a new printer? (Choose two.) physical type of memory number of memory slots available 8.Which scanner option considerably affects the size of the output file? resolution settings 9.A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time? Reset the counters. 10.Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem? The paper absorbed moisture from the air and is damp. 11.Which two printer parts should be cleaned with a damp cloth? (Choose two.)

roller surfaces in dot matrix printers print head in inkjet printers 12.As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task? Use a vacuum cleaner with HEPA filtration. 13.Which two items can help extend the life of an inkjet printer? (Choose two.) type of ink paper type 14.Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer? per-document 15.Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem? Calibrate the scanner. 16.Which type of port is used for low-speed dot matrix printers? Serial 17.Which path will allow a user to add a printer in Windows XP? Start > Control Panel > Printers and Faxes > Add a Printer 18.A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.) name IP address 19.What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.) Replace the drum. Use the cleaning utility to clean the cartridge nozzles. 20.What could be a result of printing with paper that has become damp because of high humidity?

Unusual characers are printed.

IT Essential v4.1 Chapter 15 1.When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks? *Cat5e 2.The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.) *Configure the device drivers. *Configure the NICs with addressing information. 3.A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers performed with applications that require the transfer of data over the network. What should the company technicians do? *Check if the network interface cards in the computers are limited to 10 Mb/s. 4.ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called? *site survey 5.Which protocol provides secure transport of data from the company web server to remote users? *HTTPS 6.n Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the browser to prompt before downloading potentially unsafe content? *Security 7.Which two methods can be used to connect IP phones to a network? (Choose two.) *Connect the IP phone to the Ethernet LAN using an RJ-45 connector. *Establish an Internet connection then use an Analog Telephone Adapter.

8. technician is working on a host computer that fails to obtain an IP address. Which three actions could the technician perform to determine the cause of the problem? (Choose three.) *Check the local router to make sure the default gateway is correct. *Check that the DCHP server is operational. 9.Which three ports are used by SMTP, POP, and IMAP? (Choose three.) *25 *110 *143 10.Which two ipconfig parameters are used within Windows XP to remove and assign the IP address previously provided by a DHCP server? (Choose two.) *release *renew 11.The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard? *Start > Control Panel > Printers and Faxes > File > Add Printer 12.Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server? *read 13.Which two hazards exist when working with fiber optic cabling? (Choose two.) *chemicals *glass splinters 14.A technician is troubleshooting a network and finds hosts with duplicate static IP addresses. Which protocol could be used to resolve this issue? *DHCP 15.Which action should a user take to ensure that personal information that is entered into a website form is not retained on the computer? *Delete the temporary Internet files.

16.A computer user cannot access a bank using HTTPS. What is one recommended solution? *Enable SSL through the web browser application. 17.What is the purpose of an analog telephone adapter in the application of VoIP services? *to convert IP phone digital voice data to analog signals 18.Which safety precaution should be used when working with any type of cable? *Wear safety glasses when working any type of cable. 19.Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a remote site. Which type of address is shown in the highlighted line of the tracert command output displayed in the exhibit? *default gateway for the local computer 20.After booting a computer running Windows 2000, the following message displays: The IP address already exists on another computer. Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.) *run ipconfig /release *run ipconfig /renew 21.A technician is configuring a network device for remote access. Which protocol is commonly used as a secure alternative to Telnet? *SSH 22.What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11n protocol standard? *The 802.11n standard does not support advanced network security features. 23.What are two possible causes of e-mail attachments not being received with e-mail messages? (Choose two.) *The e-mail attachments could be too large. *The e-mail server could not be receiving e-mail messages that are using POP. 24.What are two ways to assign an IP address to a wireless NIC? (Choose two.) *Assign a static address. *Use DHCP.

25.While using nslookup, a student sees the following message: Cant find server name for address 127.0.0.0: timed out. What is one possible problem? *The computer does not have at least one entry for a DNS server configured. 26.A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the email from this same person contains an attachment. What is one solution? *Ask the IT department to permit port 25 through the firewall. 27.A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log in to the FTP server. What is the most likely cause of the problem? *An incorrect port number is configured in the FTP client. 28.A textbook author needs to upload a chapter from a home computer to the FTP server of the publisher. The author uses the correct username and password, but the transfer fails. What is the most likely cause of the problem? *Port 21 should be enabled on the home firewall. 29.While troubleshooting a computer, the technician releases and renews the IP address. A message appears: No operation can be performed on the adapter while its media is disconnected. What is a probable cause of the message? *The network cable is unplugged. 30.The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.) *availability *reliability *speed

2.28.2011 IT essential 4.1 chapter 16 1 A computer user cannot access the Internet. A technician, attempting to resolve the problem, can ping the proxy server, but Internet access is still denied. What is the problem? #The computer browser proxy server settings are wrong.

2 What are two features of Windows Vista Backup? (Choose two.) #The backup files can be saved to another connected computer or server. #The backup files have an extension of .bkf and a maximum uncompressed file size of 200 MB. 3 On a computer in the lab, a student can access e-mail. However, from a laptop that is owned by the student, the wireless connection to the e-mail server fails. What is the problem? #Windows Firewall is blocking the port that is used by the e-mail application. 4 A network administrator has noticed that users without administrative rights are installing unauthorized applications on the Windows Vista computers. What could the administrator do to prevent the installation of these applications? #Reinstall the operating system and use the 64-bit version. 5 Windows XP should be updated on a regular basis. In which situation should automatic updates be disabled? #Users accessing the network using a dial-up connection need to control when the updates are downloaded and installed. 6 Which encryption technology provides secure tunnels? #VPN 7 A network technician has received several reports regarding missing and corrupted information on a company file server. Which course of action can the technician use to investigate any unauthorized network access? #Audit the event logs on the server to check for unauthorized network access. 8 A business has a policy to automatically update and run the antivirus software on all computers each day. When is the best time to perform this security maintenance? #when the computers are not being used 9 Refer to the exhibit. Which Firewall Settings tab would be used to allow an FTP connection through a Vista-based computer? #Advanced

10 Which simple wireless configuration technique can make the network invisible to unauthorized users? #Disable SSID broadcasting. 11 Which two file-level permissions allow a user to delete a file? (Choose two.) #modify #full control 12 Which two characteristics of network traffic are being monitored if a network technician configures the company firewall to operate as a packet filter? (Choose two.) #ports #protocols 13 Port triggering has been configured on a wireless router. Port 25 has been defined as the trigger port and port 113 as an open port. What effect does this have on network traffic? #All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal network through port 113. 14 Which Windows XP command initiates a backup from the command line? #ntbackup

15 Which two advantages are attributed to a hardware firewall when compared to a software firewall? (Choose two.) #It does not impact the processing performance of the equipment it protects. #It is designed to protect more than one computer. 16 What is the result of changing the default username and password on a wireless access point? #It reduces the chance of someone accessing the device and changing settings. 17 A technician has been asked to format the drives of several Windows XP computers with a file system that can use file-level permissions to secure confidential information. Which file system should be used by the technician? #NTFS

18 After a technician collects information from the computer, which two sources can provide the technician with possible solutions for various types of network-related problems? (Choose two.) #the manufacturer FAQ for network devices #technical websites 19 What is the default setting for Windows XP operating system updates? #automatic 20 On a Windows Vista computer, which CLI command is used to repair the master boot record that has been damaged by a virus? #bootrec.exe/fixmbr 21 A user reports that the antivirus software on a computer is always turned off when the computer is restarted, despite being reactivated each time the computer starts up. Further investigation by the technician shows that the Internet browser also displays an incorrect homepage. What is the probable cause of these problems? #The computer has been infected with spyware. 22 Which three physical security measures are employed to prevent security breaches and loss of data? (Choose three.) #conduit #card key #security guard 23 The ABC Company network designers are designing the new corporate WiFi network. Which two precautions should be implemented because of security concerns with wireless networks? (Choose two.) #Disable broadcast of the SSID. #Configure WPA on access points. 24 A student has a Windows XP laptop firewall set with the Don't Allow Exceptions option enabled. What is the consequence of setting this option? #No applications on an outside network are allowed access to the laptop.

25 Which method can a technician use to make sure that only specific computers connect to a wireless router? #MAC address filtering 26 A network administrator has moved encrypted files from one computer to another computer on the network and now the files are not encrypted. What does the administrator need to do to correct the problem? #Convert the destination computer partition to NTFS. 27 A network administrator is trying to allow everyone access to a data folder while limiting access to individual subfolders to individuals. The administrator is having problems with all users being able to view and edit all files and folders. What should the administrator look at to solve the problem? #Check to see if the subfolders have inherited rights from the main folder. 28 Which data security technology takes the form of an object which must be close to a computer before the user can successfully submit a username and password? #security key fob 29 A network administrator is trying to change the account name of a user but cannot make the changes. What could be a possible cause? #The administrator does not have the correct permissions to make the change.

practice final exam 1-10

1. Refer to the exhibit. What type of device is highlighted in white? *touch pad 2. Refer to the exhibit. Which type of removable media is depicted? *flash drive 3. A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance?

Change the printr cabling from paralel to serial 4. A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems? *Device manager 5. Which type of power connector is used to connect devices such as optical drives and hard drives? *P8 6. A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this information which file was most likely corrupted during installation? *NTBOOTDD 7. Which program checks for installed hardware during the Windows XP boot process? *NTLDR 8. Which Registry file contains information about all software that is installed on a Windows XP computer? * HKEY_LOCAL_MACHINE 9. Which two security tasks should be included in a computer preventive maintenance plan? * an update of spyware removal tools * an update of antivirus scanner software 10. A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the customer? * Immediately after printing, the ink is wet 11. A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The technician is using the Repair XP option and has rebooted the computer. A message appears on the screen stating "Press any key to boot from the CD or DVD." What should the technician do? * The technician should ignore the message and allow XP to repair the operating system without deleting any of the applications 12. A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?

* The ribbon cable is installed incorrectly 13. A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing? *3 GHz 14. A customer requests advice about the type of storage device to use for 20 new computers. For which two conditions should SSDs be recommended as replacements for magnetic hard drives? * external flash drives that are required to be connected by USB * locations where redundant disks are required to appear as one logical disk to the operating system 15. A technician powers on a computer and opens a web page. A message that the web page could not be found appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician *Verify the computer IP address information 16. What characterizes a DDoS attack? * Many hosts participate in a coordinated attack 17. Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer? * USB *VGA 18. What are two functions of a VPN gateway? *establish secure VPN connections * manage VPN tunnels 19. At which TCP/IP model layer would a MAC address be found? *network access 20. A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC? *BIOS 21. A customer wants to produce video recordings to sell to the public. Which two types of media should be used to accomplish this type of recording?

* DVD+/-R * BD-R 22. A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance task has the customer most likely forgotten to do? * visually inspect the scanner glass 23. A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem? * The computer has an invalid default gateway address 24. What is the best way to fully ensure that data is unable to be recovered from a hard drive? * formatting the drive 25. The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task? * DHCP 26. Which network device uses a MAC address table to segment the network? *switch 27. Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart? * PATA 28. A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file? * CHKDSK 29. A customer is experiencing repeated paper jams on a laser printer. Which quick solution might correct this problem? *Power cycle the printer 30. When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? * BIOS reads the MBR

31. A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond? *Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer 32. Refer to the exhibit. Which two port types are shown in the graphic? *network *USB 33. Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop? *hibernate 34.When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error *BOOT.INI 35. The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? * manufacturer's website 36. A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended? *UTP 37. In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system? *System Restore (SR) 38. What guideline should be followed when establishing a password security policy? * An expiration period should be established so that passwords frequently change 39. A new application fails to install from a CD known to be virus-free and compatible with the operating system. What is a possible solution to this problem? * Run the installation application under Windows XP compatibility mode.

40. A user cannot log in to the network with a computer that worked yesterday. Other computers on the same network are working fine. Which troubleshooting process would be most logical to try first? * Use Device Manager to check for a resource conflict 41. A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? * Inkjet printers are less expensive than laser printers. * The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. 42. Which three tasks should a computer preventive maintenance plan contain? * the defragmentation of the hard drive * an update of antivirus and other protective software * an evaluation of the methods for gathering information about problems and the solutions to be implemented 43. A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do? * Interrupt the customer and ask whether the customer would mind going on hold for a few minutes 44. What should always be done prior to replacing components that are not hot-swappable in a laptop? * Unplug the laptop and remove the battery 45. Which protocol adds security to remote connections *SSH 46. A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call? * Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours. 47. A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan? * Schedule and document routine maintenance tasks.

48. A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the conversion? Create a complete system backup. 49. A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated? * The computer emits a pattern of beeps indicating the failing device 50. A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next? * Restore the data files that were backed up in preparation for the conversion

practice final exam 11-16

ini soalnya : 1. What are two characteristics of the IEEE 1284 parallel interface standard? * The two available operative modes are EPP and ECP * Bi-directional communication is allowed 2. The corporate security policy states that all remote connections use only secure tunnels for transport of data. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN? * VPN 3. What are two problems that are caused by setting an incorrect boot order in the system BIOS? * The computer displays an "Invalid Boot Disk" error after POST * The computer displays a "Missing NTLDR" error after POST 4. A call center technician receives a call from a customer who wishes to add more memory to a laptop to increase graphics performance. Which type of memory should be installed? * RAM 5. The production manager of a small company is experiencing slow performance in a laptop. What should a technician try first in order to correct the problem? *Defragment the hard disk 6.Which safety precaution should an installer take when installing cable in the ceiling of a building? * Wear thick gloves to minimize damage to the cable 7. Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the

firewall is blocking HTTPS. Which port should be opened to solve the problem? *22 8. Which action should be taken first if a card key is lost or stolen? *Disable the lost card key. 9. Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification? *biometric devices 10. Refer to the exhibit and consider the advertisement that is shown. Based on the advertisement, which statement is accurate regarding this motherboard? *The Intel Core i7 processor supports a maximum bus speed of 1600MHz 11. A technician has been asked to connect a new scanner to a computer. Which interface provides the fastest transfer of data? *USB 2.0 12. A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network *mesh 13. Which three ports should be left open to avoid filtering e-mail traffic? *25 *143 *212 14. What is the highest risk associated with improperly charged or mishandled batteries? *The battery can explode. 15. A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired? * Stop the print spooler 16. A Windows Vista computer does not display the thumbnail views of two windows that are currently minimized in the taskbar when the mouse pointer is placed over the appropriate tile on the taskbar. What is a possible solution to this problem? * Enable the Graphics Options "Tray Icon" in the Taskbar and Menu Properties window 17. Which Startup type must be selected for a service that should run each time the computer is booted? * automatic 18.The network manager decides to implement a simple security solution to the company WLANs. Which wireless security technique should the manager take to hide the WLAN id from any access point? * Disable the broadcast of the SSID on the access point 19. When upgrading a CPU what must be applied between the new CPU and the heat sink/fan? * thermal compound 20. A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can

the technician use that will best describe the relationship? *USB 2.0 is forty times as fast as USB 1.1. 21. A technician is working on a laptop with a touchpad that fails to work. Which two actions can the technician take to try to repair the problem? * Enable the touchpad in the system BIOS * Ensure that the operating system has the correct driver for the touchpad 22. Which Windows hard drive partition is referred to as the C: drive? * the first primary partition 23. A computer has been relocated and all the cables reconnected. When the computer is powered on, the correct POST audio signals are heard and the hard drive LED shows disk activity. However, the monitor fails to display anything. What are two possible causes of this problem? * The monitor Power Scheme settings are incorrect. * The monitor cable connector is loose or disconnected because the retaining screws are missing 24. A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem? *Change the startup type for the utility to Automatic in Services 25. Refer to the exhibit. What type of partition arrangement does this Windows XP computer have on its hard di *3 logical, 1 extended, 1 free space, 1 primary 26. Which two hazards are related to fiber optic installations? * glass splinters that can penetrate the skin * risk of explosion when installed close to combustible substances 27. Which interface can transfer data at a maximum speed of 480 Mbps? *USB 2.0 28. A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point? *Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point 29. For a default installation of Windows XP Professional, which two settings are customizable? *regional settings 30. Refer to the exhibit. Which utility has the IT department started on each computer? * Defragment 31. Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old laptops. A picture of the memory chip required is attached to the purchase order so the correct item can be bought. Which type of memory module is the IT department expecting to receive? * SODIMM 32. Which two characteristics describe a software firewall? * It typically protects only the computer it is installed on. * It uses the CPU in the host computer 33. Which feature is characteristic of the ntbackup command? * It can be executed from a batch file.

34. Which recommendation should be observed when replacing existing memory? * The new memory should be as fast or faster as the cache found in the processor. 35. Refer to the exhibit. Based on the information shown, which statement is true? * The only PC allowed on the wireless network is the one with the MAC address 00:05:4E:49:64:87 Final Exam Versi Bendrat >>> 80.3% 1 A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting the adapter? - expansion slot type 2 An employee is receiving e-mail from unknown banks asking for username and password information. Which type of security attack is the employee experiencing? - Trojan horse 3 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? - RAID adapter 4 A technician has installed and configured an external projector on a laptop. What is the final task the technician must perform for the image to be displayed through the projector? - Press the function key sequence to activate the image on the projector. 5 What do the terms refresh rate, interlace, and aspect ratio explain? - scanner output 6 When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation? - Create a restore point.

7 Fans that are used to help cool a system are commonly placed on which two components? (Choose two.) - CMOS - CPU 8 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software? - administrator 9 A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flickerfree viewing? - refresh rate 10 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen? - NTFS 11 Why do mobile devices such as laptop computers use specially designed CPUs? - They consume less power. 12 Refer to the exhibit. Which type of device uses the connector shown in the graphic? - DVD drive 13 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this

printer. What can be done to remove these print jobs? - Cancel the jobs in the printer queue. 14 What is the purpose of Windows Vista 64-bit Kernel Patch Protection? - It prevents third party drivers from modifying the operating system kernel. 15 A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this requirement? - LAN 16 What characterizes spoofing? - Making data appear to come from a source other than the actual source. 17 Which two items are considered proper cleaning tools? (Choose two.) - compressed air - soft cloth 18 What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.) - low latency network connection - VPN client 19 A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to improve performance? - Download drivers and utilities from the manufacturer web site. 20 technician has been asked to find how a hacker keeps breaking in to a computer. Which security

precaution was most likely missed when the operating system was first installed? - A user account was not created. 21 A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. What document would the technician use to identify the proper disposal method for the waste? - ESD 22 A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take? - Check the Device Manager on the user computer for hardware problems. 23 Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps? - IEEE 1394b 24 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.) - ink cartridge - paper 25 Which Windows tool should be run before upgrading the operating system? - Ntbackup 26 Refer to the exhibit. What command was typed to produce the output that is shown? - ipconfig /all 27 A network administrator has finished migrating from a peer-to-peer network to a new client-server

network configuration. What are two advantages of the new configuration? (Choose two.) - Data is more secure in the event of hardware failures. - Data resources and access are centrally controlled. 28 Which environmental factor helps ensure optimal performance for laptops? - Temperature should be preferentially between 45 to 90 degrees Fahrenheit (7 to 32 degrees Celsius) to avoid overheating. 29 What is the purpose of SCSI and RAID adapters? - to connect storage devices such as hard disk drives to a PC 30 While troubleshooting a computer on which the operating system fails to boot, a technician has checked that there are no non-bootable media in the disk drives, tried using the Last Known Good Configuration option, and attempted to boot the computer in Safe Mode, all without success. Which further possible solution could be tried? - Perform a Repair Installation of the operating system. 31 A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to use correct this problem? - Task Manager 32 A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception? - Create one primary partition and an extended partition with four logical drives within it. 33 A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem?

- Clean the air vents. 34 When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages? -D 35 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain? - The technician interrupted a number of times to ask questions. 36 A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do? - Explain that the original technician is no good and the supervisor will be told. 37 Where in Windows XP can the shutdown, hibernate, and standby modes be configured? - Start > Control Panel > Power Options 38 An administrator gets an e-mail message from what looks like the company bank. The e-mail asks for account information. The administrator determines the e-mail is not from the bank. What type of security threat has the administrator prevented? - grayware 39 Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next step in solving this problem?

- Check the printer cabling and power. 40 Which network protocol is used to automatically assign an IP address to a computer on a network? - DHCP 41 After Windows XP has been installed, which program would a technician use to select the programs that will run at startup? - msconfig 42 On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.) - The existing operating system is corrupted. - The existing security software requires upgrading. 43 What is the purpose of wearing an antistatic wrist strap? - to equalize the electrical charge between the user and the equipment 44 Where can a user change the idle time after which a laptop will switch to standby mode? - Left-click Start > Control Panel > Power Options, then click the Power Schemes tab. 45 A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management? - System Registry 46 ABC Company wants to configure laptops to automatically power components off to improve battery

life. Which power management control can be used to accomplish this? - ACPI 47 What is the logical topology used for the Ethernet architecture? - bus 48 Which three benefits are gained by networking computers? (Choose three.) - fewer peripherals needed - lower cost licensing - increased communication capabilities 49 Which three rules increase the level of password strength? (Choose three.) - Passwords should be a combination of letters and numbers. - Passwords should be changed by the user after specific periods of time. - Password expiration and lockout policies should be clearly defined. 50 A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? - Run a System Restore from the last restore point. 51 Which firewall port number or number combination must be open in order to remotely access a network device using SSH? - 22 52 A network technician receives an error that there is insufficient physical disk space on an external drive to hold a file from a Windows XP computer. What is a possible cause for the problem? - The external drive is formatted with a FAT 32 file system and the file is too large for that file system.

Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)

1 A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flickerfree viewing? #refresh rate 2 When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages? #D 3 A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause? #invalid system disk 4 What characterizes spoofing? #Making data appear to come from a source other than the actual source. 5 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? #BIOS reads the MBR. 6 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.) #ink cartridge

#paper 7 Which protocol adds security to remote connections? #SSH 8 What is the purpose of an IRQ? #Request information from the CPU. 9 A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.) #the number of wireless devices that are used in the wireless LAN #the large number of trees that surround the office 10 When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation? #Create a restore point. 11 A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method? #Ethernet and Star 12 What is the best way to fully ensure that data is unable to be recovered from a hard drive? #shattering the hard drive platters with a hammer 13 A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management? #System Registry 14 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?

#Cancel the jobs in the printer queue. 15 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? #RAID adapter 16 A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do? #Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions. 17 Which two technologies enable printers to be accessed by multiple network users? (Choose two.) #Wi-Fi #Ethernet 18 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue? #Uninstall and reinstall the printer driver. 19 Which network device uses a MAC address table to segment the network? #router 20 A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception? #Create one primary partition and one logical partition with four logical drives within it. 21 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain? #The technician interrupted a number of times to ask questions. 22 A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?

#Check the Device Manager on the user computer for hardware problems. 23 Which Registry file contains information about all software that is installed on a Windows XP computer? #HKEY_LOCAL_MACHINE 24 A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action? #Change the SSID that is being used on the wireless network. 25 Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.) #Disconnect the power cord. #Remove any batteries. 26 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop? #Hibernate 27 What is the purpose of SCSI and RAID adapters? #to connect storage devices such as hard disk drives to a PC 28 Which network protocol is used to automatically assign an IP address to a computer on a network? #DHCP 29 A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next? #Restore the data files that were backed up in preparation for the conversion. 30 Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.) #internal hard drive #RAM

31 A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure? #defrag 32 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply? #The power supply has sufficient wattage to support all components inside the computer. 33 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop? #The peripherals can be plugged in and out without turning the laptop off. 34 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do? #Increase the resolution of the scanner. 35 A user has been writing data to a USB flash memory drive. What should the user do before removing the device? #Click on the Safely Remove Hardware icon in the system tray then on the device. 36 A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem? #The default gateway is not set. 37 A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.) #Inkjet printers are less expensive than laser printers. #The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. 38 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?

#ping of death 39 A technician wants to create a new partition on a new additional hard drive. Which tool should be used? #Disk Management 40 Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.) #Reboot the laptop. #Disconnect the peripherals. 41 A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? #Run a System Restore from the last restore point. 42 A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem? #The power consumption of all devices is too much for the electrical circuit that is provided. 43 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen? #NTFS 44 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem? #The ribbon cable is installed incorrectly. 45 Which two types of connectors can be found on DVI cables? (Choose two.)

46 Which Windows tool should be run before upgrading the operating system? #Ntbackup 47 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? #manufacturer's website 48 Where can a user change the idle time after which a laptop will switch to standby mode? #Left-click Start > Control Panel > Power Options, then click the Power Schemes tab. 49 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software? #administrator 50 A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured? #peer-to-peer 51 What do the terms refresh rate, interlace, and aspect ratio explain? #image properties of a monitor 52 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and

diagnostic utilities. Where would the technician set the boot order for the PC? #BIOS

1 A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flickerfree viewing? #refresh rate 2 When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages? #D 3 A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause? #invalid system disk 4 What characterizes spoofing?

#Making data appear to come from a source other than the actual source. 5 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? #BIOS reads the MBR. 6 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.) #ink cartridge #paper 7 Which protocol adds security to remote connections? #SSH 8 What is the purpose of an IRQ? #Request information from the CPU. 9 A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.) #the number of wireless devices that are used in the wireless LAN #the large number of trees that surround the office 10 When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation? #Create a restore point. 11 A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method? #Ethernet and Star 12 What is the best way to fully ensure that data is unable to be recovered from a hard drive? #shattering the hard drive platters with a hammer

13 A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management? #System Registry 14 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs? #Cancel the jobs in the printer queue. 15 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? #RAID adapter 16 A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do? #Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions. 17 Which two technologies enable printers to be accessed by multiple network users? (Choose two.) #Wi-Fi #Ethernet 18 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue? #Uninstall and reinstall the printer driver. 19 Which network device uses a MAC address table to segment the network? #router 20 A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be

configured to provide this perception? #Create one primary partition and one logical partition with four logical drives within it. 21 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain? #The technician interrupted a number of times to ask questions. 22 A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take? #Check the Device Manager on the user computer for hardware problems. 23 Which Registry file contains information about all software that is installed on a Windows XP computer? #HKEY_LOCAL_MACHINE 24 A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action? #Change the SSID that is being used on the wireless network. 25 Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.) #Disconnect the power cord. #Remove any batteries. 26 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop? #Hibernate 27 What is the purpose of SCSI and RAID adapters? #to connect storage devices such as hard disk drives to a PC 28 Which network protocol is used to automatically assign an IP address to a computer on a network? #DHCP 29

A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next? #Restore the data files that were backed up in preparation for the conversion. 30 Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.) #internal hard drive #RAM 31 A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure? #defrag 32 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply? #The power supply has sufficient wattage to support all components inside the computer. 33 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop? #The peripherals can be plugged in and out without turning the laptop off. 34 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do? #Increase the resolution of the scanner. 35 A user has been writing data to a USB flash memory drive. What should the user do before removing the device? #Click on the Safely Remove Hardware icon in the system tray then on the device. 36 A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem? #The default gateway is not set.

37 A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.) #Inkjet printers are less expensive than laser printers. #The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. 38 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack? #ping of death 39 A technician wants to create a new partition on a new additional hard drive. Which tool should be used? #Disk Management 40 Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.) #Reboot the laptop. #Disconnect the peripherals. 41 A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? #Run a System Restore from the last restore point. 42 A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem? #The power consumption of all devices is too much for the electrical circuit that is provided. 43 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen? #NTFS 44 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that

the floppy drive light remains lit constantly. What is most likely the cause of the problem? #The ribbon cable is installed incorrectly. 45 Which two types of connectors can be found on DVI cables? (Choose two.)

46 Which Windows tool should be run before upgrading the operating system? #Ntbackup 47 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? #manufacturer's website 48 Where can a user change the idle time after which a laptop will switch to standby mode? #Left-click Start > Control Panel > Power Options, then click the Power Schemes tab. 49 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software? #administrator 50 A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured? #peer-to-peer 51 What do the terms refresh rate, interlace, and aspect ratio explain? #image properties of a monitor 52 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC? #BIOS

Rabu, 08 Desember 2010 Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1) Diposkan oleh sukri di 21:14 1 A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flickerfree viewing? #refresh rate 2 When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages? #D 3 A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause? #invalid system disk 4 What characterizes spoofing? #Making data appear to come from a source other than the actual source. 5 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? #BIOS reads the MBR. 6 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.) #ink cartridge #paper 7 Which protocol adds security to remote connections? #SSH 8 What is the purpose of an IRQ?

#Request information from the CPU. 9 A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.) #the number of wireless devices that are used in the wireless LAN #the large number of trees that surround the office 10 When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation? #Create a restore point. 11 A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method? #Ethernet and Star 12 What is the best way to fully ensure that data is unable to be recovered from a hard drive? #shattering the hard drive platters with a hammer 13 A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management? #System Registry 14 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs? #Cancel the jobs in the printer queue. 15 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? #RAID adapter

16 A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do? #Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions. 17 Which two technologies enable printers to be accessed by multiple network users? (Choose two.) #Wi-Fi #Ethernet 18 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue? #Uninstall and reinstall the printer driver. 19 Which network device uses a MAC address table to segment the network? #router 20 A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception? #Create one primary partition and one logical partition with four logical drives within it. 21 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain? #The technician interrupted a number of times to ask questions. 22 A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take? #Check the Device Manager on the user computer for hardware problems. 23 Which Registry file contains information about all software that is installed on a Windows XP computer? #HKEY_LOCAL_MACHINE 24 A hacker is detected using commonly available wireless hacking tools to access encrypted wireless

network communication. Which resolution would prevent this action? #Change the SSID that is being used on the wireless network. 25 Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.) #Disconnect the power cord. #Remove any batteries. 26 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop? #Hibernate 27 What is the purpose of SCSI and RAID adapters? #to connect storage devices such as hard disk drives to a PC 28 Which network protocol is used to automatically assign an IP address to a computer on a network? #DHCP 29 A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next? #Restore the data files that were backed up in preparation for the conversion. 30 Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.) #internal hard drive #RAM 31 A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure? #defrag 32 A customer needs to purchase a new power supply for a computer. What must be considered when

selecting an appropriate power supply? #The power supply has sufficient wattage to support all components inside the computer. 33 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop? #The peripherals can be plugged in and out without turning the laptop off. 34 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do? #Increase the resolution of the scanner. 35 A user has been writing data to a USB flash memory drive. What should the user do before removing the device? #Click on the Safely Remove Hardware icon in the system tray then on the device. 36 A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem? #The default gateway is not set. 37 A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.) #Inkjet printers are less expensive than laser printers. #The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. 38 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack? #ping of death 39 A technician wants to create a new partition on a new additional hard drive. Which tool should be used? #Disk Management 40 Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop?

(Choose two.) #Reboot the laptop. #Disconnect the peripherals. 41 A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? #Run a System Restore from the last restore point. 42 A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem? #The power consumption of all devices is too much for the electrical circuit that is provided. 43 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen? #NTFS 44 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem? #The ribbon cable is installed incorrectly. 45 Which two types of connectors can be found on DVI cables? (Choose two.)

46 Which Windows tool should be run before upgrading the operating system? #Ntbackup 47 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? #manufacturer's website 48

Where can a user change the idle time after which a laptop will switch to standby mode? #Left-click Start > Control Panel > Power Options, then click the Power Schemes tab. 49 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software? #administrator 50 A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured? #peer-to-peer 51 What do the terms refresh rate, interlace, and aspect ratio explain? #image properties of a monitor 52 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC? #BIOS

for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost? DSL ISDN satellite wireless 2 points for Option 1 Max Value = 2 17. A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.) Avoid lifting the equipment using the strength in your back.

Lift the equipment using the strength in your legs and knees. Avoid bending your knees when lifting the printer. Bend your back to pick the printer up. Avoid lifting the printer close to your body. Option 1 and Option 2 are correct. Max Value = 2 18. What are two characteristics of the IEEE 1284 standard? (Choose two.) These cables usually have 9 pins or 25 pins on both ends. The maximum cable length is 50 ft (15 m). All ports used by this standard are also known as D-shell ports. The two available operative modes are EPP and ECP. Bi-directional communication is allowed. Option 4 and Option 5 are correct. Max Value = 2 19. Which type of printer configuration method overrides any other type of configuration? default global predefined per-document 2 points for Option 4 Max Value = 2 20. After scanning an image, what is the next step to conclude a scanner test? Scan the same image again and compare both scanned images to detect scanning deficiencies. Calibrate the scanner based on the image that has been scanned. Print the scanned image and contrast it with the scanned image. Visually compare the image against the image on the screen. 2 points for Option 4 Max Value = 2

21. Which three laser printer components usually break? (Choose three.) fuser assembly primary corona pickup rollers transfer rollers secondary corona paper trays Option 1, Option 3, and Option 4 are correct. Max Value = 3 22. After gathering information from a user regarding failure of a printer, which three actions should be performed? (Choose three.) Change the communication cable. Ensure all cables are connected correctly.
A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired? >Stop the print spooler.

For a default installation of Windows XP Professional, which two settings are customizable? (Choose two.) >regional settings >network settings

Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem? >443

A computer has been relocated and all the cables reconnected. When the computer is powered on, the correct POST audio signals are heard and the hard drive LED shows disk activity. However, the monitor fails to display anything. What are two possible causes of this problem? (Choose two.) >The monitor cable connector is loose or disconnected because the retaining screws are missing. >The monitor is connected to the integrated video adapter on the motherboard instead of the expansion slot adapter.

Which Windows hard drive partition is referred to as the C: drive? >the first primary partition

A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can the technician use that will best describe the relationship? >USB 2.0 is one hundred times as fast as USB 1.1.

Which feature is characteristic of the ntbackup command? >It is used create restore points.

Which safety precaution should an installer take when installing cable in the ceiling of a building? >Wear safety glasses in case of encountering toxic materials during the installation.

Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification? >biometric devices

Which Startup type must be selected for a service that should run each time the computer is booted? >automatic

What are two problems that are caused by setting an incorrect boot order in the system BIOS? (Choose two.) >The computer displays an Invalid Boot Disk error after POST. >The computer displays an Inaccessible Boot Device error after POST

Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old laptops. A picture of the memory chip required is attached to the purchase order so the correct item can be bought. Which type of memory module is the IT department expecting to receive? >SODIMM

Which recommendation should be observed when replacing existing memory? >The new memory should be as fast or faster than existing memory.

Refer to the exhibit. Which utility has the IT department started on each computer? >Defragment

A Windows Vista computer does not display the thumbnail views of two windows that are currently minimized in the taskbar when the mouse pointer is placed over the appropriate tile on the taskbar. What is a possible solution to this problem? >Start the Vista Aero enhanced display features by launching services.msc.

The corporate security policy states that all remote connections use only secure tunnels for transport of data. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN? >VPN

When upgrading a CPU what must be applied between the new CPU and the heat sink/fan? >thermal compound

Which three ports should be left open to avoid filtering e-mail traffic? (Choose three.) >25 >110 >143

A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point? >Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.

Which two hazards are related to fiber optic installations? (Choose two.) >light that can burn the eyes >glass splinters that can penetrate the skin

A technician has been asked to connect a new scanner to a computer. Which interface provides the fastest transfer of data? >SCSI (Ultra-320)

A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network? >mesh

What is the highest risk associated with improperly charged or mishandled batteries? >The battery can explode.

Refer to the exhibit. What type of partition arrangement does this Windows XP computer have on its hard drive? >3 logical, 1 extended, 1 free space, 1 primary

Which two characteristics describe a software firewall? (Choose two.)

>It typically protects only the computer it is installed on. >It uses the CPU in the host computer.

What are two characteristics of the IEEE 1284 parallel interface standard? (Choose two.) >These cables usually have 9 pins or 25 pins on both ends. >The two available operative modes are EPP and ECP.

Which action should be taken first if a card key is lost or stolen? >Disable the lost card key.

A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem? >Change the startup type for the utility to Automatic in Services.

The network manager decides to implement a simple security solution to the company WLANs. Which wireless security technique should the manager take to hide the WLAN id from any access point? >Disable the broadcast of the SSID on the access point.

The production manager of a small company is experiencing slow performance in a laptop. What should a technician try first in order to correct the problem? >Defragment the hard disk.

A technician is working on a laptop with a touchpad that fails to work. Which two actions can the technician take to try to repair the problem? (Choose two.) >Clean the surface of the touchpad. >Ensure that the operating system has the correct driver for the touchpad.

Refer to the exhibit. Based on the information shown, which statement is true? >The only PC allowed on the wireless network is the one with the MAC address 00:05:4E:49:64:87.

Refer to the exhibit and consider the advertisement that is shown. Based on the advertisement, which statement is accurate regarding this motherboard? >The Intel Core i7 processor supports a maximum bus speed of 1600MHz.

Which interface can transfer data at a maximum speed of 480 Mbps? >USB 2.0

A call center technician receives a call from a customer who wishes to add more memory to a laptop to increase graphics performance. Which type of memory should be installed? >RAM

A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired? >Stop the print spooler.

For a default installation of Windows XP Professional, which two settings are customizable? (Choose two.) >regional settings >network settings

Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem? >443

A computer has been relocated and all the cables reconnected. When the computer is powered on, the correct POST audio signals are heard and the hard drive LED shows disk activity. However, the monitor fails to display anything. What are two possible causes of this problem? (Choose two.) >The monitor cable connector is loose or disconnected because the retaining screws are missing. >The monitor is connected to the integrated video adapter on the motherboard instead of the expansion slot adapter.

Which Windows hard drive partition is referred to as the C: drive? >the first primary partition

A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can the technician use that will best describe the relationship? >USB 2.0 is one hundred times as fast as USB 1.1.

Which feature is characteristic of the ntbackup command? >It is used create restore points.

Which safety precaution should an installer take when installing cable in the ceiling of a building? >Wear safety glasses in case of encountering toxic materials during the installation.

Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification? >biometric devices

Which Startup type must be selected for a service that should run each time the computer is booted? >automatic

What are two problems that are caused by setting an incorrect boot order in the system BIOS? (Choose two.) >The computer displays an Invalid Boot Disk error after POST. >The computer displays an Inaccessible Boot Device error after POST

Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old laptops. A picture of the memory chip required is attached to the purchase order so the correct item can be bought. Which type of memory module is the IT department expecting to receive? >SODIMM

Which recommendation should be observed when replacing existing memory? >The new memory should be as fast or faster than existing memory.

Refer to the exhibit. Which utility has the IT department started on each computer? >Defragment

A Windows Vista computer does not display the thumbnail views of two windows that are currently minimized in the taskbar when the mouse pointer is placed over the appropriate tile on the taskbar. What is a possible solution to this problem? >Start the Vista Aero enhanced display features by launching services.msc.

The corporate security policy states that all remote connections use only secure tunnels for transport of data. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN? >VPN

When upgrading a CPU what must be applied between the new CPU and the heat sink/fan? >thermal compound

Which three ports should be left open to avoid filtering e-mail traffic? (Choose three.) >25

>110 >143

A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point? >Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.

Which two hazards are related to fiber optic installations? (Choose two.) >light that can burn the eyes >glass splinters that can penetrate the skin

A technician has been asked to connect a new scanner to a computer. Which interface provides the fastest transfer of data? >SCSI (Ultra-320)

A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network? >mesh

What is the highest risk associated with improperly charged or mishandled batteries? >The battery can explode.

Refer to the exhibit. What type of partition arrangement does this Windows XP computer have on its hard drive? >3 logical, 1 extended, 1 free space, 1 primary

Which two characteristics describe a software firewall? (Choose two.) >It typically protects only the computer it is installed on. >It uses the CPU in the host computer.

What are two characteristics of the IEEE 1284 parallel interface standard? (Choose two.) >These cables usually have 9 pins or 25 pins on both ends. >The two available operative modes are EPP and ECP.

Which action should be taken first if a card key is lost or stolen? >Disable the lost card key.

A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem? >Change the startup type for the utility to Automatic in Services.

The network manager decides to implement a simple security solution to the company WLANs. Which wireless security technique should the manager take to hide the WLAN id from any access point? >Disable the broadcast of the SSID on the access point.

The production manager of a small company is experiencing slow performance in a laptop. What should a technician try first in order to correct the problem? >Defragment the hard disk.

A technician is working on a laptop with a touchpad that fails to work. Which two actions can the technician take to try to repair the problem? (Choose two.) >Clean the surface of the touchpad. >Ensure that the operating system has the correct driver for the touchpad.

Refer to the exhibit. Based on the information shown, which statement is true? >The only PC allowed on the wireless network is the one with the MAC address 00:05:4E:49:64:87.

Refer to the exhibit and consider the advertisement that is shown. Based on the advertisement, which statement is accurate regarding this motherboard? >The Intel Core i7 processor supports a maximum bus speed of 1600MHz.

Which interface can transfer data at a maximum speed of 480 Mbps? >USB 2.0

A call center technician receives a call from a customer who wishes to add more memory to a laptop to increase graphics performance. Which type of memory should be installed? >RAM

What is one advantage of a solid state drive? >less prone to failure than a traditional drive

A customer has spilled some liquid into the laptop keyboard. The laptop appears to function properly except for the keys. After cleaning the keyboard, the technician tests the keyboard and it still has failing keys. What are two possible actions the technician could take? (Choose two.)

>Replace the keyboard. >Use an external keyboard until the laptop keyboard is replaced

A user mentions that the Photoshop application has been recently installed on a laptop and that the laptop runs slowly when Photoshop is running. The computer technician checks on the laptop and notices that while the laptop responds normally when it is being used to surf the web, the hard disk light is constantly on when Photoshop is running. What is the most likely cause of the excessive hard disk activity? >disk fragmentation

Which authentication technology uses a physical characteristic of the user in conjunction with a password? >biometrics

A junior technician finds preventive maintenance very boring and would prefer to fix real problems. However, what is the most important reason for the company that the preventive maintenance be done? >Preventive maintenance helps to protect the computer equipment against future problems.

A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.) >Avoid lifting the equipment using the strength in your back >Lift the equipment using the strength in your legs and knees

Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted? >smart key

The ABC Company sales force has been provided with smartphones and portable printers as shown in the graphic. Which two short-range technologies can support these types of devices? (Choose two.) >Bluetooth >Infrared

Which two wireless configuration features make it harder for a hacker to see and attach to a wireless network? (Choose two.) >Disabling SSID broadcasts. >Configuring MAC address filtering.

What is the issue if the status of a hard disk drive shows as Unreadable in the Disk Management utility? >The drive has input/output errors, has a hardware failure, or is corrupt.

A technician needs to stop the print spooler on a Windows XP computer because the printer has failed. Which set of commands should the technician follow? >Choose Start > Control Panel > Administrative Tools >Computer Management. Choose Services.

After checking that a new ink jet printer has new ink cartridges, that dry paper has been installed as recommended by manufacturer, and that the latest printer driver has been installed, a technician notes that the printer still fails to produce any output. Which three actions could possibly resolve this problem? (Choose three.) >Check and secure the cables. >Set the printer to Resume Printing. >Ensure that the printer is powered on.

A technician has installed new RAM in a laptop. When restarted the laptop emitted a long beep. What are two possible causes and solutions for this problem? (Choose two.) >The laptop BIOS should be upgraded when installing the RAM. >The new RAM is defective and must be replaced.

A technician has received several reports from employees about receiving e-mail from websites that request private bank information. Which type of security should be implemented to block employees from accessing these suspicious websites? >phishing protection

A user is experiencing problems with a new removable external drive. What two checks should a technician perform to ensure that a removable external drive will be recognized by a computer? (Choose two.) >Ensure that the correct drivers are installed. >Check that the external ports are enabled in the BIOS settings.

A temporary user is trying to log in to a computer that the same user used last month, but now is unable to complete the login process. What are two possible causes of the failed login? (Choose two.) The user does not have the rights to log in. >The user account has been disabled. >The user is using an incorrect username or password.

A network technician is installing network service in a new office. What is the distance limitation of a single data run for UTP cabling without adding networking devices? >330 ft (100 m)

What could be the possible solution to the Windows Vista search feature taking longer than expected to find results? >Change the settings of the Index service in the Advanced Options panel.

What is the purpose of the setupmgr.exe file? >It helps prepare an answer file to automate the installation of Windows XP.

A computer had updates installed and was rebooted. Nothing is displaying on the monitor that is connected to the computer. What could the technician do to reset the monitor settings? >Use the F8 key.

A laptop less than six months old shuts down after about 30 minutes of operation. When the AC power adapter is connected, the laptop continues to shutdown after a short period of operation each time the laptop is restarted. What should be recommended as a solution? >The laptop power scheme is set to an unsuitable environment. Have the customer adjust the power scheme through the control panel.

Which external connection technology would a technician choose for a customer who wants to connect a device capable of a data transfer rate of 700 Mb/s to a computer? >IEEE 1394b (Firewire)

A Windows XP computer that once had three operating systems installed now has only one operating system. However, when the computer boots up, the user is still presented with a choice between the old systems and XP. Which path allows the user to make changes to the BOOT.INI file? >Click Start. Right click My Computer. Choose Properties. Choose the Advanced tab. Click Settings in the Startup and Recovery area. Click Edit.

A technician has been performing routine preventive maintenance on a PC. After maintenance is performed and the PC and monitor are turned on, the monitor displays a black screen. The technician does a visual inspection and determines that there are two video ports at the back of the PC. What possible problem should the technician investigate first? >The monitor was damaged during cleaning.

What is different about the default location for user files in Windows Vista compared to Windows XP? >The default location for user files in Windows Vista is within a user-specific subfolder in the Users folder.

In a networking class, the instructor tells the students to ping the other computers from the command prompt. Why do all pings in the class fail? >The Windows firewall is blocking the ping.

Refer to the exhibit. A customer purchased a computer three years ago and needs to add a second hard drive. The computer has the internal and external ports listed in the exhibit. Which solution would be the best if optimal

performance is the deciding factor? >Attach a hard drive to an internal SATA port.

Why does a technician wear an antistatic wrist strap? >to prevent damage to electronic components inside the computer

A technician uses an application to capture packets on the network. One such capture reveals the password that is used by a person in the classroom to initiate a Telnet session with a school network device. What recommendation could the technician make to the person who is using Telnet? >If possible, enable the network device to use SSH instead of Telnet.

Which Windows protocol enables a technician at company headquarters to view the screen and control the mouse and keyboard of a computer in a branch office? >Remote Desktop Protocol

A technician is compiling a company computer support training manual. One of the utilities that is described in the manual is Sysprep. What is the purpose of this utility? >It prepares a computer for imaging.

A user wants to upgrade the video adapter in a computer. What is the first issue the user should consider when selecting a newer video adapter? >Is there an available compatible expansion slot on the motherboard?

A customer requires a computer storage system that uses no more than two drives to provide drive redundancy and the highest possible performance. Which type of RAID should the technician install? >RAID level 0 data striping

Which would be a reason to update the BIOS of a computer? >A computer being prepared for an upgrade is found to lack support for newer hardware devices

Which statement best describes how telephone calls are carried over data networks and the Internet? >Analog voice signals are converted into digital information that is transported in IP packets

Using RIS, a technician is having difficulties performing a remote installation. Which two problems would cause the remote installations to fail? (Choose two.) >The unattend.txt file is corrupted >The network shared folder that holds the OS files is not accessible.

A user on the network needs to be able to add and remove files in a shared folder on an NTFS-formatted server. Users should never be allowed to assume ownership of the shared folder. Which permission should the administrator assign to the user? >modify

A technician is working on a networked computer that has an IP address of 169.254.25.66 and no Internet access. What could the technician do to remedy the problem? >Reload TCP/IP on the computer. What are two problems that are caused by setting an incorrect boot order in the system BIOS? >The computer displays an "Invalid Boot Disk" error after POST >The computer displays a "Missing NTLDR" error after POST 2. A call center technician receives a call from a customer who wishes to add more memory to a laptop to increase graphics performance. Which type of memory should be installed? >RAM 3. What are two characteristics of the IEEE 1284 parallel interface standard? >The two available operative modes are EPP and ECP >Bi-directional communication is allowed 4. The corporate security policy states that all remote connections use only secure tunnels for transport of data. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN? >VPN 5. Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem? >22 6. Which action should be taken first if a card key is lost or stolen? >Disable the lost card key. 7. The production manager of a small company is experiencing slow performance in a laptop. What should a technician try first in order to correct the problem? >Defragment the hard disk 8. Which safety precaution should an installer take when installing cable in the ceiling of a building? >Wear safety glasses in case of encountering toxic materials during the installation. 9. A technician has been asked to connect a new scanner to a computer. Which interface provides the fastest transfer of data? >USB 2.0

10. A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network >mesh 11. Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification? >biometric devices 12. Refer to the exhibit and consider the advertisement that is shown. Based on the advertisement, which statement is accurate regarding this motherboard? >The Intel Core i7 processor supports a maximum bus speed of 1600MHz 13. A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired? >Stop the print spooler 14. A Windows Vista computer does not display the thumbnail views of two windows that are currently minimized in the taskbar when the mouse pointer is placed over the appropriate tile on the taskbar. What is a possible solution to this problem? >Enable the Graphics Options "Tray Icon" in the Taskbar and Menu Properties window 15. Which three ports should be left open to avoid filtering e-mail traffic? >25 >143 >110 16. What is the highest risk associated with improperly charged or mishandled batteries? >The battery can explode. 17. When upgrading a CPU what must be applied between the new CPU and the heat sink/fan? >thermal compound 18. A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can the technician use that will best describe the relationship? >USB 2.0 is forty times as fast as USB 1.1. 19. Which Startup type must be selected for a service that should run each time the computer is booted? >automatic 20. The network manager decides to implement a simple security solution to the company WLANs. Which wireless security technique should the manager take to hide the WLAN id from any access point? >Disable the broadcast of the SSID on the access point 21. A computer has been relocated and all the cables reconnected. When the computer is powered on, the correct POST audio signals are heard and the hard drive LED shows disk activity. However, the monitor fails to display anything. What are two possible causes of this problem?

>The monitor is connected to the integrated video adapter on the motherboard instead of the expansion slot adapter. >The monitor cable connector is loose or disconnected because the retaining screws are missing 22. A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem? >Change the startup type for the utility to Automatic in Services 23. A technician is working on a laptop with a touchpad that fails to work. Which two actions can the technician take to try to repair the problem? >Enable the touchpad in the system BIOS >Ensure that the operating system has the correct driver for the touchpad 24. Which Windows hard drive partition is referred to as the C: drive? >the first primary partition 25. Which interface can transfer data at a maximum speed of 480 Mbps? >USB 2.0 26. A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point? >Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point 27. Refer to the exhibit. What type of partition arrangement does this Windows XP computer have on its hard drive >3 logical, 1 extended, 1 free space, 1 primary 28. Which two hazards are related to fiber optic installations? >glass splinters that can penetrate the skin >light that can burn the eyes 29. Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old laptops. A picture of the memory chip required is attached to the purchase order so the correct item can be bought. Which type of memory module is the IT department expecting to receive? >SODIMM 30. Which two characteristics describe a software firewall? >It typically protects only the computer it is installed on. >It uses the CPU in the host computer 31. For a default installation of Windows XP Professional, which two settings are customizable? >regional settings >network settings 32. Refer to the exhibit. Which utility has the IT department started on each computer? >Defragment

33. Refer to the exhibit. Based on the information shown, which statement is true? >The only PC allowed on the wireless network is the one with the MAC address 00:05:4E:49:64:87 34. Which recommendation should be observed when replacing existing memory? >The new memory should be as fast or faster than existing memory. 35. Which feature is characteristic of the ntbackup command? >It can be executed from a batch file.