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ransparency and accountability. They are hallmark principles of any democratic system, and more often than not it is parliamentarians, as representatives of the people, who work to ensure governments act in line with these principles. The OSCE Parliamentary Assembly, since its inception in 1991, has made transparency a rallying cry. Weve formed committees and adopted declarations to make the Organization more open to the public, and weve taken steps to act in the same vein in our national parliaments. In more than 20 years of this work, the technological growth in just the past few - from the sky-rocketing rise of social networks to new web platforms - has made it easier than ever for governments and parliaments to interact more directly with citizens. Civil society has also played a critical role in bringing about greater transparency through new projects like some featured here. We hope these stories spark an idea you find worth trying at home, because the more we engage our citizens, the more transparently we work, the stronger our democracies will be. The communications team at the International Secretariat is ready to asist your participation in this important project in anyway they can.
hen we first launched sOcialSCapE, we knew we were doing something important giving emerging and established democracies alike a set of case studies that could inspire their own changes in how they increse participation in the political process. But we had no idea the popularity it would have online. The interactive map of case studies at oscepa.org and the digital version of our report online last fall became the most downloaded document on our site. As we continue to build on the first six months of this project, we hope youll share a story from your country. Reporting stories of civic engagement across such a diverse region as ours depends on feedback from all 57 OSCE countries. From an interactive public contracts database in Slovakia to face-to-face meetings between bloggers and political leaders in Cyprus, this latest version of our report features some excellent examples we hope will inspire ideas for you at home. Weve added some cases of emergency response, as in Turkey, where Twitter helped people find temporary housing in the wake of an earthquake, and weve included two new cases from microstates Andorra and San Marino. Enjoy and keep the feedback coming.
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Table of Contents
Crowdsourced Constitution The first Facebookbuilt national consitution p. 23 Building and Blogging The Swedish parliaments new web site built in full public view p. 29 Open Duma Explaining parliamentary actions online p. 32
Parliamentary Questions Kyrgyzstans Ask the Member web site fosters interaction p. 9
Country Index
Albania 50 Andorra 40 Armenia 35 Azerbaijan 26 Belgium 19 & 43 Bosnia & Herzegovina 47 Bulgaria 48 Canada 13 & 37 Cyprus 41 Denmark 30 Estonia 20 Finland 52 France 16 Georgia 31 Germany 39 Greece 33 Hungary 53 Iceland 23 Ireland 14 Italy 7 Kazakhstan 24 Kyrgyzstan 9 Latvia 5 Lithuania 51 Liechtenstein 25 Luxembourg 27 Montenegro Netherlands Norway Poland Portugal Russian Federation San Marino Serbia Slovakia Slovenia Spain Sweden 21 28 34 49 22 15 & 32 46 6&8 42 44 11 29 the fmr Yugoslav Republic of Macedonia 4 Turkey 45 Ukraine 12 United Kingdom 17 United States 10 & 38 Partners for Co-operation Egypt 36 Tunisia 18
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Making a Mark
This is where a new generation is having their say. Getting them on board with this kind of engagement is critical to good governance, said Robert Scott Heaslet, program director for NDI in Skopje. Top election officials credited NDI with having the rare ability to gather all political party leaders at one table, unifying and magnifying the message in support of fair elections. In 20 days, more than 8,000 people visited the fair election campaign websites in Macedonian and Albanian languages: 3,200 people interacted with the sites by leaving their mark,and 1,700 people supported the facebook page (www.fb.me/ferizbori). The online organizing was further supported offline mainly through public events.
Between 12 May and 4 June, two Campaign Caravans, featuring the campaigns fingerprint logo, criss-crossed the country promoting fair elections through local events. In more than 40 events thousands of people placed their neon fingerprints on large maps pledging not to cheat in the upcoming election. The project created an atmosphere full of confidence in the election process, said Boris Kondarko, president of the State Election Commission. By participating in the program, he said, election officials sent a clear sign to the people that we advocate for democratic behavior and tolerance among the candidates.
Top: Voters make the mark at a mobile campaign map, pledging to be fair in the upcoming elections. Middle: A Skopje voter signs his name on the voters list before receiving a ballot on election day. Bottom: One of more than 4,900 people who signed the fair election pledge.
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Latvia
Liepins Letters
Serbia
@MyEurope
Belgrade director of Europeant integration Danko Runic (left) launches the @ MyEurope Twitter campaign at a news conference with Vladimir Pavlovic, coordinator of the Centre for European Integration at Belgrade Open School.
Gordana Comic has more than 4,400 followers on Twitter @gordanacom and another 4,500 friends on facebook. An avid tweeter, Comic has been known to post more than 10 times a day, sharing a mix of news articles, political opinions and everyday observations.
Italy
Casinis Tweet
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Serbia
A Natural Cause
Kyrgyzstan
Parliamentary Questions
Parliament: Ask the Members website
As the lone multi-party parliamentary democracy functioning in Central Asia, Kyrgyzstan was in somewhat uncharted waters when six months after violent clashes and a change of power, the people elected a new parliament in October 2010. A new election and a new political environment still needed new institutions to strengthen democratic efforts. By the end of 2011 there was an increasing effort seen through programs like the OSCEs Parliament and Political Dialogue Project to build trusted connections between elected officials and the people they represent. Enter the web site tereze.kg a site launched by the Civic Initiative for Internet Policy, where Kyrgyzstanis can ask questions directly to their elected representatives. Its Ask a Member feature has become a popular tool for interactions between parliament and civil society. So far, more than 1,000 questions have been asked and answered. About half of the countrys 120 MPs have registered on the site so they can login in and reply to constituent questions. It gives us an opportunity to communicate with each other and share different views, said Erkingul Imankojoeva, a parliamentarian who has answered some environmental and food safety questions online. Its working because we see so many people who have internet, they are reading, they are asking questions and they are seeing answers that interest them, said Meder Talkanchiev, project coordinator at the Coalition for Democracy and Civil Society. The coalition sent letters to every parliamentarian, inviting them to register to use the site. Groups also used their social networks, public events and mass media to promote the new site and encourage people to ask MPs questions about their parliamentary work or daily activities. Promoting open and transparent dialogue between parliament and ordinary Kyrgyz citizens is a crucial aspect in Kyrgyzstans development as a country with a democratic political system, said Ross Brown, head of the politico-military unit of the OSCE Centre in Bishkek. The internet is a powerful tool that can facilitate such interaction. Sending letters to a parliamentarian in Bishkek used to take two weeks, now the communication is faster and its two-way. People are expecting changes, said Talkanchiev. We are trying to discuss every issue through the website to give them our experience and our suggestions. www.oscepa.org
Tereze.kg makes it easy for citizens to interact with Kyrgyzstans new parliament. Find a member, click on the member, ask your question. A democratic dialogue that used to take two weeks is now down to two clicks.
Survey Says...
Metros OptIn online panel gives citizens a regular opportunity to have their say in regional park planning, transit, and other issues aimed at strengthening the livable communities of Northwest Oregon and Southwest Washington.
Spain
A First Try
Government: Citizen input for drafting legislation
When the Spanish Government started writing a new law in March 2012 to require greater government transparency and access to public information, it only seemed natural that the drafting process would be as open as possible. So, for the first time in Spains legislative history, the government created an interactive website where people can fill out an online form with their opinion about the original draft law. Deputy Prime Minister Soraya Senz de Santamara,who led the governments transparency effort, called it an innovative procedure that converted the drafting process into a transparent act itself. More than 78,000 people participated in the legislative process by visiting the site, and nearly 7,000 submitted opinions about the Act on Transparency, Access to Public Information and Code of Good Governance. As a direct result, Senz de Santamara announced 15 amendments to the draft in May. But, citing a practice consistent with other Spanish Government ministries, the government did not publish all the public feedback it had received, resulting in criticism from open government advocates. The draft law includes plans for a new website where citizens can ask the government questions and get replies online. But rather than wait for the law to take effect, the NGOs Access Info Europe and Fundacion Ciudadana Civio set up such a site in March. The website tuderechoasaber.es (literally, your right to know) allows people to submit questions to anybody in the Spanish Government, including those who would be excluded from transparency requirements proposed in the draft law. The site automatically redirects queries to the body of the Spanish government selected by the user. Users submitted more than 400 questions to the site in its first three months. The drafting process on the transparency law highlights the tightrope governments and parliaments must walk when trying to have dialogue in the open. The criticism Spain received for not publicizing every piece of public feedback should serve as a reminder to those considering similar processes to err on the side of openness. Regardless of the details in the final law which is already seen as a step forward for transparency Spains solicitation and use of public opinions in the drafting shows a new dedication to citizen engagement in a country that had been one of only four countries in Europe without a transparency law before. www.oscepa.org
Spains Deputy Prime Minister Soraya Senz de Santamara explains how some citizen input resulted in changes to a draft transparency law. But critics complained the government should have been more open about the feedback it received during drafting.
Enrique Cascallana of the Spanish parliament has 1,547 followers on twitter. He tweets 15 times per week, using his local political experience to share his point of view about current events in the Madrid region. He shows his disagreement with regional austerity policies and questions the effectiveness of the Spanish government at times. He has also used tweets to call for greater integration and solidarity in Europe.
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Ukraine
An Uphill Battle
Canada
Question Period
Ireland
Local Heroes is directly responsible for free wi-fi across the Town Centre, launching Droghedajobs.ie with over 120 job listings, and a Shop Local, Benefit Local campaign.
Local Heroes demonstrates that, even with no finance, the energy of a community can achieve real results in a short period, Lawler 14 said. www.oscepa.org
Russian Federation
Medvedevs Millions
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France
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United Kingdom
140-character Constituents
Tunisia
Tunisian bloggers and Nawaat co-founders work on the site to help strengthen democratic institutions and press freedom in Tunisia.
European Union
Stopping ACTA
Pins on a map (above) show the hundreds of protests across Europe held to oppose ACTA in February 2012, like this gathering in Brussels.
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Estonia
Montenegro
Maria Catovic, mayor of Kotor municipality, credited the POTEZ project for helping her city improve its transparency more than any other city in Montenegro during the three months after POTEZ published initial findings.
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Portugal
Iceland
A Crowdsourced Constitution
When Iceland was severely hit by the global economic crisis, the national currency plummeted and stocks were decimated.
Icelanders felt betrayed by a reckless banking sector and blamed what they perceived as governmental inaction. Widespread protests called for reform, and, in June 2010, the Icelandic parliament passed a bill ordering the re-writing of the constitution to restore faith in the political system. Icelands constitution, first written upon gaining independence from Denmark in 1944, would need to reflect the values of a modern Iceland and for the first time the public would play a key role in its design. Drafting began in November 2010 with a national forum of 950 randomly-selected citizens gathering to discuss ideas for a new constitution for the nation of 350,000. In April 2011, voters elected 25 members from civil society to a constitutional council, the Stjrnlagar, which was established to draft the document. Thanks to the advent of social media, the Stjrnlagar was able to set up Facebook, Twitter, YouTube, and Flickr accounts to keep the public informed and involved. The meetings streamed live on the Facebook page and received more than 5,500 likes and encouraged further debate. There is not a particular policy about transparent government, but its the overall spirit in everything were doing, explained Birgitta Jnsdttir, a Member of Parliament, about the process. By making the work of the constitutional council easily accessible through social websites, Icelandic citizens were able to participate in the discussions, suggest new ideas and directly critique the actions of the Stjrnlagar. Throughout the process, citizens submitted more than 4,000 comments furthering the spirit of openness and transparency that was credited for much of the success of the drafting process. The public sees the constitution come into being before their eyes, said Thorvaldur Gylfason, a University of Iceland economics professor and member of the constitutional council. This is very different from old times when constitution makers sometimes found it better to meet in a remote spot, out of sight and out of touch. On 29 July 2011, the Stjrnlagar presented its work to the Icelandic parliament. And while the new constitution is still awaiting ratification, the process signalled Icelands eagerness for citizen empowerment. www.oscepa.org
Icelands citizens - of every generation - joined together to write a new constitution in July 2011. Above, scenes from the opening meeting and news conference in Reykjavik.
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Kazakhstan
Be the Media
Liechtenstein
A woman offers a sign language welcome to the Principality of Liechtenstein as part of an effort to make the governments web site more user friendly for all citizens
Azerbaijan
By recording and storing videos online, students at Azerbaijans Free Thought University are able to hear lectures at any time on a host of topics related to democratic governance -- even if they cant attend the university in person.
Luxembourg
The Parliament of Luxembourg (above) has moved away from the business of receiving paper petitions (left) and created an online process for people to electronically gather signatures and submit their petitions to parliament.
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The Netherlands
1. See trash. 2. Photograph trash. 3. Report trash to city. 4. See trash disappear. Directly linking citizens and governments through information can do wonders for public service.
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Sweden
Internet World Sweden named the Swedish Parliaments website (above) the best public authority site in Sweden -before it was even completed. The new Riksdag website is among the most ambitious we have seen in the public sector, the magazine said in praising the lengthy and open betatesting period. www.riksdagen.se
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Denmark
Seeing Double
Photos posted to the Debatten Facebook page give the audience a behind the scenes look at the public affairs show and a chance to join politicians in the debate itself.
Georgia
More than 8,000 texts from ordinary citizens through the Elva project get plotted on a map (above) and colorcoded so it is easy to for the government to spot trends in anything from a bumpy road to a burglary.
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Russian Federation
Open Duma
Inside and over the Russian State Duma. To increase public understanding of the legislative process in Russia, some Members of the Duma, have shared their expertise and experience online at Open Duma.
Greece
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Norway
Norwegian Prime Minister Jens Stoltenberg speaks at a memorial ceremony in Oslo that was organzied online and brought more than 150,000 people together in support of the victims killed in the July 2012 massacre on Utoya Island..
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Armenia
Citizen Observers
Voters look for their names on a local voters list posted outside a polling station on election day (above). The iDitord.org website maps user-generated election observations in realtime (below).
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Egypt
Canada
A Tradition of Participation
How do you connect with the public about a light rail transit line that will cover 27 kilometres (17 miles) of a diverse city? You include public engagement from the start. In 2009, the City of Edmonton in Alberta, Canada presented its new Transportation Master Plan, The Way We Move. The plan calls for sustainable, healthful and practical projects to address Edmontons future transportation needs. One of these projects is a city-spanning rail line that will directly affect hundreds of thousands of residents and businesses along the route and will change how Edmontonians navigate their city. Gaining public input on a project of this size could be daunting, but in Edmonton there was already a foundation to build on. In 1907, Edmonton became the first Canadian city to adopt the concept of giving community-based organizations (Community Leagues) a direct channel of communication to the city government. Edmonton has continued to develop its public engagement approach and now has an Office of Public Involvement and official framework to guide projects, such as the rail line, to build public involvement into their plans. The citys depth of experience in public involvement has been invaluable to this project, said Nat Alampi, Edmontons program manager for the transit project. When the overall goal is public service, it only makes sense for the public to be informed and engaged every step of the way. Edmontons experience with communicating public involvement and the familiarity residents have with the process brought a large and varied group to the table. Between March and December of 2010, during the projects planning phase, 2,965 people participated in 74 events to have their say in the future of their travel. Through online surveys, workshops, and open houses, as well as stakeholder interviews, the public was consulted at each step of the transit lines planning process from selection of the route to the location of stops. After each major decision, the city government returned to the public to show what had been selected, why, and how their input had been used. The project is now in preliminary design and Edmonton residents continue to assist in its refinement through community roundtables and drop-in sessions regarding how the stop locations will look and integrate with their communities. 37 www.oscepa.org
Above citizens discuss plans for Edmontons new light rail transit line and examine photos for the new rail line. Since 1907, the City of Edmonton has adopted an approach that calls for including citizen input at all stages of public projects.
U.S. Senator Bernie Sanders has attracted more than 200,000 people to sign a petition supporting his constitutional amendment to overturn the Supreme Court ruling in Citizens United v. FEC.
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Germany
Experts Among Us
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Andorra
Cyprus
Face time
A screen-grab of EU Presidency Spokesperson Marianna Karageorgis Twitter feed shows bloggers interacting with the Cyprus Presidency.
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Slovakia
Transparent Treasure
What good is data if journalists and good-government leaders dont know how to sort it and search it? Fair-Play Slovakia conducts trainings (above) and has become the central online source for searching public contracts in Slovakia.
Belgium
Be Politics
For citizens tired of fishing for candidat comparisons bepolitics offers something new - candidate and party profiles and issue statements all in one place. Above the bilingual homepage, and below a sample of the candidate profiles to click to learn more about each one.
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Slovenia
Branko Grims, Head of the Slovenian Delegation to the OSCE Parliamentary Assembly, has turned to Twitter to better communicate to his constituents on the work of parliament. His 630 followers also receive links to his longer blog where he publishes articles and views on the political landscape of Slovenia.
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Turkey
Emin Onen, head of the Turkish delegation to the OSCE PA posted this picture of President Milgiori at the Akakale border crossing with Syria. Onen, who has roughly 6,000 followers on Twitter is most active during meetings and events. Most tweets are about foreign elections or domestic politics, but Onen shows his personal side too, engaging one follower in some banter about beards. For Twitters humanitarian impact in Turkey, see the story on the left.
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San Marino
TwInterviews
Several MPs in San Marino have given Twitter interviews answering question from the playfully trivial to politically troublesome.
Rossi
Berti
Lonfernini
The people behind Zasto Ne (above) know a thing or two about getting citizens engaged in the political process. One of their projects attracted 15,000 people.
Bulgaria
Digital Democracy
Bulgarias Public Consultation Portal is one-stop-shopping for citizens to engage on any number of policy issues - but it remains a challenge to get users to post comments on draft legislation.
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Poland
A Monumental Task
The governments aim was simple: to rely on citizen knowledge to improve public data. The site makes it easy for users to upload information The Right to Know and photographs of historical landmarks Article 61 of the Polish Constitution guarantees citizens which can then be searched by other the right to know about the activities and views users. Organizers made the data easily of their public authorities. For five years now the sharable through widgets that can be NGO Association 61 has worked to make it easier for citizens to act on that right through the web installed on external websites. They also site mamprawowiedziec.pl (I have a right to organized cultural activities, ranging know). The site makes information about 100s of from workshops for the elderly to candidates and public officials easily accessible. sightseeing walks to build engagement. In one example, Open Monuments had minimal information about a 15thcentury church in the city of Orzysz, but citizen input helped give a more complete description, including photos, dates, as well as legends and anecdotes of the historic building. Its information that may have been lost to the past had Centrum Cyfrowe not invited citizen historians to contribute to this open data project.
The association collects and catalogs data about Members of Parliament, including biographies, opinions, and voting records, some gleaned from official records, others from questionnaires. Since 2007 questionnaires have gone out during four general elections. In 2011, 945 candidates replied to the questionnaire. In a democratic state knowledge and information are tools of control for citizens that help them choose freely, said Maja Rzepliska, communication specialist for MamPrawoWiedziec.pl. Our website helps citizens to decide who they want to vote for in the next elections. Not only who is promising them what they want but who is really making decisions that are compatible with their own worldview. As an NGO committed to increasing transparency, Association 61 does not interpret the data, but they do provide summary reports on different topics and analyses on policies and activities of the MPs.
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Albania
Pink Embassy
Whether its an outdoor festival of diversity or an indoor organizing meeting, Pink Embassy, has used tools online and off to bring together the LGBT community and help the government create new action plans for tolerance.
Lithuania
Press conferences in parliament are nothing new, but in Vilnius the public relations unit of the Seimas has organized a special program to allow questions from anyone in the country wherever they are. A press conference with MPs about a new law on informal White Gloves education received among the most questions. After working with election officials and seeing concerns about electoral fraud in the first round of the 2012 parliamentary Information technologies make elections, a consortium of NGOs launched Baltosios pirstines press conferences open not only to (White Gloves) as a way to add civilian observers to the traditional accredited journalists, but also to party observers seen on election day. all those interested in the matter, Though they started organizing with only five days until the second round of voting, the NGOs got more than 700 people to volunteer from all over Lithuania, mostly observing the elections while standing outside polling stations. The White Gloves ended up observing the vote at 34 out of 71 constituencies. We helped citizens be more engaged in the election process and they proved, given the chance, they are willing to protect the values of our young democracy, said Tadas Langaitis, one of the organizers and founder of NGO Beehive. The campaigns effort to help the state carry out transparent elections was recognized by the president and honored by the media for involving citizens in the electoral process.
Who says civic engagement is an indoor activity? Lithuanian citizens and parliamentarians pose for a photo after a bike ride event marking the launch of the 2013 Lithuanian EU Presidency.
said Vydas Gedvilas, Speaker of the Seimas. This way, policy makers have the opportunity to directly present their decisions and their motives to a wide audience and the voters, wherever
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Finland
The Black Swans publication of the Finnish Parliament is an e-book and printed book with citizen-generated creative ideas of unlikely events that could change the future.
Hungary
Money Maps
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sOcialSCapE is designed to feature activities throughout the entire OSCE region. If you know of another good example of civic engagement that others may learn from, please send it to us at press@oscepa.dk.
Editor
Neil H. Simon
Contributors
Editing: Nat Parry Xenia Beck, Hanna Bergander, Anna Chernova, Maria Chepurina, Matteo De Don, Caroline Davidsen, Ivana Drakic, William Jack Farrell, Julie Anne Lawler, Sandor Lederer, Alejandro Marx, Jim Middaugh, Borko Milosevic, Loic Poulain, Frederik Rasmussen, Sarah Robin, Danko Runic, Maja Rzepliska, Daro Snchez Andrs, Tatiana Shutova, Wesli Turner, Katarzyna Werner, Eva Vozrov, and Priit Vinkel
Special Thanks
Aidar Botagarov, Dina Baidildayeva, Jonne Catshoek, Ivana Draki, Robert Scott Heaslet, Christophe Jouret, Ivana Jovanovic, Giorgos Karamanolis, Natalie Mychajlyszyn, Michael Dewing, Tadas Langaitis, Svetlana Levina, Valdis Liepins, Kamiel Mesie, Debbie Ratcliffe, Gleb Reshetnikov, Kasia Sawko, Iegor Soboliev, Ahmet Tezcan, Meder Talkanchiev, and the OSCE Centre in Bishkek.
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OSCE Parliamentary Assembly International Secretariat Tordenskjoldsgade 1 1055 Copenhagen K, Denmark Telephone: +45 33 37 80 40 Telefax: +45 33 37 80 30 E-mail: international.secretariat@oscepa.dk Internet: www.oscepa.org