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  • Data Conversion Cycle Time Six Sigma Case Study

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    Steven Bonacorsi
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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Attribution Non-Commercial (BY-NC)
    Scarica in formato PDF, TXT o leggi online su Scribd
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    61 visualizzazioni2 pagine

    Data Conversion Cycle Time Six Sigma Case Study

    Caricato da

    Steven Bonacorsi
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Attribution Non-Commercial (BY-NC)
    Scarica in formato PDF, TXT o leggi online su Scribd
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    di 2

    Demonstrating Customer Value

    Six Sigma in Action:

    Master Black Belt: Steven Bonacorsi

    Six Sigma in Action:


    Customer Profile GE Aircraft Engines, Evandale, OH Business Problem & Impact
    The data conversion process within the install process can take up to 5 or 6 hours to complete, requiring extra resources for refresh and installs.
    Proc es s Data

    Data Conversion Cycle Time


    Process Capability Before
    P ro c e s s C ap ab ility A nalys is fo r T o tal T im e
    USL
    * * 90.740 30 64.1700 75.7250

    Measure & Analyze

    USL Target LSL Mean

    120.000

    ST LT

    Data Collection: Cycle times were measured (average was 90


    minutes), then segmented by time of day, type and size of files, etc. to identify and isolate root causes. Root Causes: File sizes, network traffic, and obsolete compression processes were determined to be the major causes of process defects
    StDev (ST) StDev (LT) Cp CPU CPL Cpk Cpm Sample N

    Potential (ST) Capability * 0.15 * 0.15 *

    Improve & Control

    -100
    PPM < LSL PPM > USL PPM Total

    0
    *

    100
    PPM < LSL PPM Total

    200
    *

    300
    PPM < LSL PPM > USL PPM Total

    400
    * 0.00 0.00

    Network issues were completely eliminated by utilizing direct PC connection to a mobile laptop and network crossover cables during setup. The ITS project leader developed the QuickBack 32 application to Process Data USL 120.000 address data compression issues.
    Pp PPU PPL Ppk

    Ov erall (LT) Capability * 0.13 * 0.13

    Obs erv ed Perf ormanc e 266666.67 266666.67

    Ex pec ted ST Perf ormanc e PPM > USL 0.00 0.00

    Ex pec ted LT Perf ormanc e

    Process Capability After

    Process Capability Analysis Total Time

    USL
    ST LT

    Results/Benefits

    T arget LSL Mean

    * * 10.825

    Drastically improved cycle time, decreasing it from an average of 90 to 30 Sample N StDev (ST ) 10 minutes. Span (longest cycle time) was reduced from 291 to 33 8.15756 StDev (LT ) 8.66795 minutes. which lead to dramatic productivity savings for GEAE and ITS. Potential (ST ) Capability Because one less technician was required for the PC install Cp process, the * CPU 4.46 client achieved a productivity savings of over $83,000 annually, in CPL * Cpk addition to the cost avoidance of over $90,000 from not having to hire 4.46 Cpm * additional personnel and an extra delivery van as originally scheduled. Also, end users were more satisfied with the overall install process. Overall (LT ) Capability
    Pp PPU PPL Ppk * 4.20 * 4.20

    0
    PPM < LSL PPM > USL PPM T otal

    20
    * 0.00 0.00

    40
    PPM < LSL PPM > USL PPM T otal

    60

    80
    * 0.00 0.00

    100
    PPM < LSL PPM > USL PPM T otal

    120
    * 0.00 0.00

    Observed Performance

    Expected ST Performance

    Expected LT Performance

    Increased clients staffing productivity by $83K while improving performance!

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