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MERGEFORMATINET
Study of students preference different mobile service providers.
BY- PURNIMA YADAV

ROLL NO 42
SY (BANKING AND INSURNCE)
ABXTRACT
As learning is a human activity and is as natural, as breathing. Despite of
the fact that learning is all pervasive in our lives, psychologists do not
agree on how learning takes place. How individuals learn is a matter of
interest to marketers. They want to teach consumers in their roles as their
roles as consumers. They want consumers to learn about their products,
product attributes, potential consumers benefit, how to use, maintain
or even dispose of the product and new ways of behaving that will satisfy
not only the consumers needs, but the marketers objectives. The scope of
my study restricts itself to the analysis of students
preferences,
perception of different mobile service providers. The scope of my study is
also restricts itself trim-IMCT only.
The subject matter for this research Project is to study the students
preference towards the various mobile service providers in RIMT-IMCT. This
project consists of different objectives. They are as follows:
To know about the student preference level associated with different mobile
service providers.
To find out the students satisfaction towards the various service
providers.
To know which advertisement media puts more impact on the buyingdecision of
students
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MERGEFORMATINET
QUESTIONNAIRE for STUDY OF STUDENTS PREFERENCE TOWARDS VARIOUS MOBILE
SERVICE PROVIDERS
Q1. Do you have any mobile Connection?
Yes
Q 2.How many mobile connections do you have?
No
Q3. Which service are you using?

Prepaid
postpaid
Q4. Which Mobile connection are you currently using?
Airtel
Vodafone
BSNL
spice
Reliance
Tata indicom
Q5. Are you satisfied with the services?
Yes
No
Q6. Which facility attracts you most?
Coverage
call charges
Roaming facility
G.P.R.S
Other specify..
Q7. Which advertisement media puts more impact on your buying decision?
TV
Newspaper
Other
magazines
Internet
Q8. How much is your monthly expenses on mobile phones?

Less than 150
350-500
150-350
above 500
Q9. From how long you are availing the services of this particular service
provider?
1 year
2year
3year
more than 3 year
Q10. Would you like to change your current service provider in future?
Yes
No
INTRODUCTION
Telecom Industry in India
The telecom industry is one of the fastest growing industries in India.
India has nearly200 million telephone lines making it the third largest
network in the world after China and USA. With a growth rate of 45%, Indian
telecom industry has the highest growth rate in the world.
Much of the growth in Asia Pacific Wireless Telecommunication Market is
spurred byte growth in demand in countries like India and China.
Indias mobile phone subscriber base is growing at a rate of 82.2%.
China is the biggest market in Asia Pacific with a subscriber base of 48%
of the total subscribers in Asia Pacific. Compared to that Indias share in
Asia Pacific Mobile Phone market is 6.4%. Considering the fact that India
and China have almost comparable populations, Indias low mobile
penetration offers huge scope for growth
History of Indian Telecommunications
Started in 1851 when the first operational land lines were laid by the
government near Calcutta (seat of British power). Telephone services were
introduced in India in 1881. In1883 telephone services were merged with
the postal system. Indian Radio Telegraph Company (IRT) was formed in 1923.
After independence in 1947, all the foreign telecommunication companies
were nationalized to form the Posts, Telephone and Telegraph (PTT),
a monopoly run by the government's Ministry of Communications. Telecom
sector was considered as a strategic service and the government considered
it best to bring under state's control. The first wind of reforms in
telecommunications sector began to flow in 1980s when the private sector
was allowed in telecommunications equipment manufacturing. In 1985,
Department of Telecommunications (DOT) was established. It was an exclusive
provider of domestic and long-distance service that would be its own
regulator (separate from the postal system). In 1986, two wholly
government-owned companies were created: the Videsh Sanchar Nigam Limited
(VSNL) for international telecommunications and Mahanagar Telephone Nigam

Limited (MTNL) for service in metropolitan areas .In 1990s,
telecommunications sector benefited from the general opening up of the
economy. Also, examples of telecom revolution in many other countries,
which resulted in better quality of service and lower tariffs, led Indian
policy makers to initiate a change process finally resulting in opening up
of telecom services sector for the private sector. National Telecom Policy
(NTP) 1994 was the first attempt to give a comprehensive roadmap for
the Indian telecommunications sector. In 1997, Telecom Regulatory Authority
of India (TRAI) was created. TRAI was formed to act as a regulator to
facilitate the growth of the telecom sector. New National Telecom Policy
was adopted in1999 and cellular services were also launched in the same
year.Tele communication sector in India can be divided into two segments:
Fixed Service Provider (FSPs), and Cellular Services. Fixed line services
consist of basic services, national or domestic long
Distance and international long distance services. The state operators
(BSNL and MTNL), account for almost 90 per cent of revenues from basic
services. Private sector services are presently available in selective
urban areas, and collectively account for less than 5 per cent of
subscriptions. However, private services focus on the business/corporate
sector, and offer reliable, high- end services, such as leased lines, ISDN,
closed user group and video conferencing. Cellular services can be further
divided into two categories: Global System for Mobile Communications (GSM)
and Code Division Multiple Access (CDMA). The GSM sector is dominated by
Airtel , Vodfone-Hutch, and Idea Cellular, while the CDMA sector is
dominated by Reliance and Tata Indicom. Opening up of international and
domestic long distance telephony services are the major growth drivers
for cellular industry. Cellular operators get substantial revenue from
these services, and compensate them for reduction in tariffs on airtime,
which along with rental was the main source of revenue. There deduction in
tariffs for airtime, national long distance, international long distance,
and handset prices has driven demand.
Classification of Telecommunication services
1. Basic services
2. Cellular services
3. Internet Service Provider (ISP)
Cellular Service
Overview
There are five private service operators in each area, and an incumbent
state operator. Almost 80% of the cellular subscriber base belongs to the
pre-paid segment.
The Do T has allowed cellular companies to buy rivals within the same
operating circle provided their combined market share did not exceed 67
per cent. Previously, they were only allowed to buy companies outside their
circle
Growth Drivers: Opening up of international and domestic long distance
telephony services are growth drivers in the industry. Cellular operators
now get substantial revenue from these services, and compensate them for
reduction in tariffs on air time, which along with rental was the main
source of revenue. The reduction in tariffs for airtime, national long
distance, international long distance, and handset prices has driven
demand.
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MERGEFORMATINET
The Key players in the Telecom Market in India Cellular Service provider:
BSNL
AIRTEL
Vodafone
Reliance
Tata indicom
Spic
Tele density reaches 21.20%
The total number of telephone subscribers has reached 241.02 million at the
end of August 2007 as compared to 232.87 million in July 2007. The overall
tele density has increased to 21.20% in August 2007 as compared to 20.52%
in July 2007.In the wireless segment, 8.31 million subscribers have been
added in August 2007 while8.06 million subscribers were added in July 2007.
The total wireless subscribers (GSM, CDMA & WLL (F)) base reaches 201.29
million at the end of August 2007.The wire line segment subscriber base
stood at 39.73 million with a decrease of 0.16million at the end of August
2007. Circle wise wire line subscriber base of service providers is given
at above chart...
OBJECTIVE
Survey design: The study is a cross sectional study because the data were
collected at a single point of time. For the purpose of present study a
related sample of population was selected on the basis of convenience.
Sample Size and Design: A sample of 100 people was taken on the basis of
convenience. The actual retailers were contacted on the basis of random
sampling.
Research Period: Research work is only carried for 2 or 3 weeks.
Research Instrument: This work is carried out through self-administered

questionnaires. The questions included were opening ended, dichotomous and
offered multiple choices.
Data Collection: The data, which is collected for the purpose of study, is
divided into 2 bases:
Primary Source:
The primary data comprises information survey of Comparative study of
retailer behavior towards ITC Candy man and Candice. The data has been
collected directly from respondent with the help of structured
questionnaires.
Secondary Source: The secondary data was collected from internet and
references from Library.
Data Analysis: The data is analyzed on the basis of suitable tables by
using mathematical techniques. The technique that I have used is bar graph
DATA ANALYSIS AND INTERPRETATION

DEMOGARPHIC FEATURES OF REPONDENTS
Sex ratio of the respondents
PARTICULARS NUMBER %AGE MALE 120 40% FEMALE 180 60%
EMBED Excel.Chart.8 \s
INTERPRETATION: The graphical representation of the table shows that out
of 300 respondents 120 were male and 180 were female
1. Do you have any mobile Connection?
PARTICULARS NUMBER %AGE
YES 300 100%
NO 0 0%
INTERPRETATION: All the respondents had mobile connections
2. How many mobile connections do you have?

PARTICULARS NO OF RESPONDERTS
Excel.Chart.8 \s
1 243
2 57
3 0
>3 0
EMBED
INTERPRETATION: out of 300 respondents 243 says that they had 1 connection
while 57 were having 2connections.
3. Which service are you using?
PARTICULARS NO OF RESPONDENCE
PREPAID 187
POSTPAID 113
INTERPRETATION: Out of 300 respondents 187 were using prepaid connections

while 113 respondents were using postpaid connection
4. Which Mobile connection are you currently using?

PARTICULARS NO OF RESPONDENCE
TATA INDICOM 6 SPICE 4
AIRTEL 154
VODAFONE 98
BSNL 19
RELINCE 19
INTERPRETATION: Out of 300 respondents 154 were using airtel, 98 were using
Vodafone, 19 were using BSNL and spice, and 6 were using reliance while 4
were using tata indicom
5. Are you satisfied with the services?
PARTICULARS NUMBER
YES 237
NO 63
INTERPRETATION: Out of 300 respondents 237 respondents were satisfied with

the services of their particular service providers while only 63 were not
satisfied.
6. Which facility attracts you most?
PARTICULARS NO OF RESPONDENTS COVERAGE 182
CHARGES 5 G.P.R.S 44 OTHERS 6
CALL CHARGES 63
ROAMING
INTERPRETATION: Out 300 respondents 182 respondents were attracted by the
coverage facility, 63 by call charges, 5 by roaming charges, 44 by G.P.R.S
while 6 were attracted by others.
7. Which advertisement media puts more impact on your buying decision?
PARTICULARS NO OF RESPONDENTS
88 OTHERS 48
T.V 92
MAGAZINES 7
NEWSPAPER 65
INTERNET
INTERPRETATION: Out of 300 respondents 92 gets aware of cellular services

by T.V, 88 by internet,65 by news papers, 48 by others while 7 by magazines
8. How much is your monthly expenses on mobile phones?
PARTICULARS NO OF RESPNNDENTS
ABOVE500 21
LESS THAN 150 88
015-350 157
350-500 34
INTERPRETATION: Out of 300 respondents most of the respondents monthly

expenses were 150-350, 88 had monthly expenses of less than 150, 34 had
350-500 while only 21 were having monthly expenses of above 500
9. From how long you are availing the services of this particular service
provider
PARTICULARS NO OF RESPNNDENTS
3YEAR 15
1YEAR 92
2YEAR 143
3YEAR 50
MORE THAN
INTERPRETATION: Out of 300 respondents 165 were availing the services of
their particular service providers since 2 years, 80 since 1 year, and 40
since 3 years while only 15 were availing the services from more than 3
years
10. Would you like to change your current service provider in future?
PARTICULARS NO OF RESPONDENS
YRS 67
NO 233
INTERPRETATION: Out of 300 respondents 233 did not want to change their
current service providers while only 67 respondents want to change their
current service provider.
FINDINGS
Few years back mobile connections were not common among the students. But
with the mobile revolution now we can find almost every student with
mobile phone.
Most of the students prefer prepaid connections than postpaid connections.
Most preferred cellular company amongst the students is airtel and the
least preferred company is reliance
Mostly the students are satisfied with the services provided by the
different cellular companies.
Maximum number of respondents was attracted towards the coverage facility
and the least like the roaming services.
T.V. and internet are the best media advertisements that put more impact
on the students buying decisions.
The monthly expense of maximum students was ranging from 150-300.
Maximum number of students is loyal to their particular service providers
and they were using their connections since 2 years.

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A . R . C A . R . C H

Study of Different Sim Services Used by Students

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BY- PURNIMA YADAV

Q3. Which service are you using?

Q8. How much is your monthly expenses on mobile phones?

more than 3 year

(VSNL) for international telecommunications and Mahanagar Telephone Nigam

Tele density reaches 21.20%

Research Instrument: This work is carried out through self-administered

DATA ANALYSIS AND INTERPRETATION

PARTICULARS NUMBER %AGE

YES 300 100%

2. How many mobile connections do you have?

INTERPRETATION: Out of 300 respondents 187 were using prepaid connections

4. Which Mobile connection are you currently using?

INTERPRETATION: Out of 300 respondents 237 respondents were satisfied with

INTERPRETATION: Out of 300 respondents 92 gets aware of cellular services

LESS THAN 150 88

INTERPRETATION: Out of 300 respondents most of the respondents monthly

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