PART A (40 Marks)

INSTRUCTIONS : Answer ALL questions.

Each Question consist of Two (2) Marks
True/False Question
A True B False
1. Job analysis is NOT a good basis for determining training needs.
2. Workers in the Management and Professional Group are NOT allowed to participate
in Trade Unions.
3. The four main functions of human resource management are (i) human resource
acquisition, (ii) compensation, health and safety of human resource, (iii) industrial
relations and (iv) human resource development.
Multiple Choice Question
4. The type of interview that provides the greatest consistency or standardization with
respect to the questions asked is the:
A. nondirective interview.
B. situational interview.
C. structured interview.
D unstructured interview.
5. Human capital includes of the following EXCEPT
A. Training.
B. Profitability.
C. Relationships.
D Intelligence.
6. Organizations typically use resumes:
A. as substitutes for interviews.
B. as a basis for choosing candidates to investigate further.
C. to identify which candidates meet minimum requirements for education and
experience.
D to identify suitable candidates to attend training
7. Specific cognitive test measures:
A. verbal understanding.
B. memory ability.
C. numerical ability.
D. work-related skill.
8. The internal factors that influence human resource management are:
A. top management, organisational culture, goals and strategies.
B. human resource management policies and top management.
C. politics in organisation and economic condition.
D. competition and technology.

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9. Which of the following is NOT a step involved in performance appraisal process?

A. Determination of performance appraisal goals.
B. Performance evaluation.
C. Feedback session.
D Compensation.
10. Which of the following questions CANNOT be answered by job analysis?
A. Is the worker using a specific machine and tools?
B. What is the job performance expectation for this type of job?
C. Why the job being implemented?
D Who is suitable for carrying out the job?
11. Which of the following is NOT a characteristic of an effective performance appraisal?
A. Job-related criteria.
B. Open communication.
C. Fair investigation process.
D External evaluator.
12. The following are types of interviews EXCEPT:
A. structured interview.
B. unstructured interview.
C. open interview.
D situational interview.
13. Form of compensation that can be received by a worker including the followings
EXCEPT:
A. Promotion.
B. Salary.
C. Incentives.
D Benefits.
14________. is a methods used to give new or present employees the skills they
need to perform their jobs.
A. Training.
B. Orientation.
C. Selection.
D Development.
15. Which of the following types of analysis is to assess new employees training needs?
A. Ratio analysis.
B. Job analysis.
C. Performance analysis.
D Training analysis.
16. When forecasting the supply of outside candidates, you may want to consider:
A. general economic conditions.
B. competitors' reputation.
C. competitors' recruiting schedule.
D your firms ratio analysis.

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17. A company is practicing when everyone gets a bonus based on the

companys financial performance; NOT the individual effort.
A. a group incentive plan
B. a team incentive plan
C. profit sharing
D employee stock option plan
18. A selection test must be valid so that it can be used to screen:
A. employee actions.
B. cognitive abilities.
C. job-knowledge.
D job applicants.
19. Which of the following is NOT a worker-related factor that contributes to accidents in
workplace?
A. Lack of experience.
B. Not efficient in using equipment.
C. Over confident in handling tasks.
D Over motivated.
20. The choice of a training method depends on the following factors EXCEPT:
A. financial allocation.
B. trainer skill.
C. programme objective.
D suitability of the training venue.

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PART B [60 Marks]

Answer ALL Questions

1 (a) Fig. 1 shows the wage system in Hotel B.

Fig.
1
(i) Describe
how the wage system shown in Fig. 1 operates.
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(ii) Is the wage system used by Hotel B a good way of motivating staff? Explain
your answer.
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(b) Hotel C is finding it difficult to recruit new employees. It pays higher wages than
other companies in the area. Explain two possible reasons why it is finding recruitment
difficult.
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(c) The management of Hotel D believe that they should increase their spending on
staff training.
(i) State and explain two different types of training that could be used by the company.
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(ii) Describe the benefits for Hotel D of having a more highly trained staff.
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[20 Marks]

QUESTION 2
a) Differentiate the characteristic between the Internal and External Recruitment.
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[2 marks]
b) Explain TWO (2) advantages and TWO (2) disadvantages of External recruitment
approach .
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[8 marks]

c) Explain importance of adequate selection process in Hospitality Business.

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[10 marks]
[Total: 20 marks]

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QUESTION 3
a) What is meant by the term performance appraisal?
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[4 marks]
b) Discuss TWO (2) reasons why performance appraisals need to be conducted in an
organisation.
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[8 marks]

C) Why is the study of Human Resource importance to Hospitality Industry? .

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[8 Marks]

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[Total: 20 Marks]

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