EXECUTIVE SUMMERY Labour welfare facilities are the extra benefits given to the employees without any reference

to the specific work done by them. The facilities includes canteen, creates, education uniforms etc. Now a days labour welfare faculties provided to the employees have increased as the employers have became aware of its advantages.

It was an opportunity to learn the practical aspects of industries. I choose this topic concerned to their (industry) requirement as the FCK Company is fully export-oriented company and now they want to concentrate on domestic market and the expansion of the plant.

So they need to know what is the employee satisfaction level towards welfare facilities provided by FCK was needed. The needed information collected by a structured questionnaire that included all the requirements what the FCK needed and questionnaire is attached in the appendix.

DATA COLLECTION APPROACH Using both primary and secondary sources collected the information required the sources are as follows: Primary sources: a) Questionnaire b) Personal Interview

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Secondary sources: a) Company websites b) Related information from Internet c) Company reports d) Text books

SELECTION OF SAMPLE: Representation of a particular population, and is the subset of the population is as sample size of 100 people in number and the sample is consisting of the employees of the Forbes Campbell Knitwear and the target employees i.e., employees of different department of production activity.

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SELECT THE METHOD OF ANALYSIS & MEASUREMENT TECHNIQUES:

Data analysis involves converting a series recorded observation about descriptive statement and information about relationship. The measurement and evaluation of the data is done using statistical tools and techniques such as simple percentage method, graphical representation with help of data code sheet using MS-Excel software.

RECOMMENDATION AND CONCLUSION All the analysis and recommendation are based on the results that have been got after the completion of survey which is being undertaken by me at the companys campus. LIMITATION: The main limitation of this project was survey has undertaken only with the production department shop floor employees.

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INTRODUCTION A project report containing the research on Impact of welfare facilities on employee satisfaction provided by Forbes Campbell Knitwear Marihal, Belgaum. Is partial fulfillment of requirement of MBA 2nd semester in Belgaum institute of Management studies, Belgaum.

It was an opportunity to learn the practical aspects of industries. I choose this topic concerned to their (industry) requirement as the FCK Company is fully export-oriented company and now they want to concentrate on domestic market and the expansion of the plant.

So they need to know what is the employee satisfaction level towards welfare facilities provided by FCK was needed. The needed information collected by a structured questionnaire that included all the requirements what the FCK needed and questionnaire.

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LITERATURE REVIEW
Need for labour welfare measures: Two inevitable consequences of the modern factory system have been that. It has made worker powerless. They have lost all control over the process and the product of their labour. All decisions concerning production are made by the reeling entrepreneurs and It has made jobs meaningless, jobs have become so much specialize that they require very little skill. On workers parts and give them on opportunity to demonstrate all the skills that they posses. They experience their jobs as intrinsically dissatisfying and monotonous.

These conditions when coupled with exploitative management practices alienate the workers and lead them to revolt against the existing social norms. Their self-interest and careerism increase and their dedication to work declines. This has made the task personnel manager every challenging by bringing into sharp focus the need for labour welfare measures. These measures operate to neutralize the harmful effects of large scale industrialization organization.

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Meaning: Labour welfare means efforts taken by the employee to make life worth for workmen. These are the extra benefits provided in addition to the normal wages or salary compensation paid to employees or provided for the benefit of employees.

Importance:

In the recent days the labour welfare activities have gained much importance, especially after the liberalization and globalization process. The labour welfare facilities are more in the multinational companies.

The labour welfare facilities are important for the improvement of human performance because the human performance depend on how personnel department take care of employees attitudes and health. The employees welfare programme contributes to the morale of employees welfare influences employers attitude towards work and work environment to maintain harmony.

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Objectives: An employer may provide welfare facilities in his organization with the following objectives.

To give expression to philanthropic and paternalistic feelings. To induce employees loyalty to the company. To combat trade unionism and socialist ideas. To induce happier employer-employee relationship. To provide a psychological satisfactory work environment. To child up stable labour force to reduce labour turnover and absenteeism. To increase and improve employee morale and create a helpful and positive attitude on the part of workers.

To improve and furnish the organizational image in eyes of the public with a view to improving its market position and bringing about acceptance by it.

To develop efficiency and productivity. To cater the health and the safety of the employee.

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BENEFIT OF LABOUR WELFARE FACILITIES

To employee: They enable the workers to live a richer and more satisfactory life. It increases his performance. It influences his attitude toward work and work environment.

To Employer: More effective recruitment It improves the moral of the employers It will lead to employee loyalty Lower turnover and absenteeism Good industrial relation Reduced influence of unions reduced threat of further govt. intervention. It helps the management to maintain harmony.

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WELFARE FACILITIES
Employee welfare facilities enable workers to live richer and more satisfactory life.

According to Industrial Committee on Employee welfare defined it such services facilities and amenities as adequate canteen, rest and recreation facilities, sanitary and medical facilities, arrangements for travel to and from work and for the accommodation of workers employed at a distance from their, homes and such other services, amenities and facilities including social security measures as contributes to improve the conditions under which worker are employed.

Employee welfare facilities are in the interest of the employee, the employer and the society as a whole. Employees are not only all asset to the company but defiantly to raise the standards of company.

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Forbes Campbell Knitwear welfare department can be classified into two sections

Statutory

Non-statutory

As per factories act

Social services/ security facilities

Statutory welfare facilities (as per factory act)

1. Canteen facility: Under section 46 of factory Act a canteen is necessary in every organization. In FCK the canteen is completely run by the management. According to the shift wise the company is giving meals and Tiffin facility to employees. And the company is recovering Rs. 100 per month from the employees salary.

2.

First-aid facility:

According to the factory act First-aid facility is given to the company. FCK has First-aid facility. It also includes medical officers . All basic medicines are available in the company.

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3.

Leave facility: 15 days for earned leave for worker 30 days for manager Festival national leaves 10 Maternity facility: 12 weeks leave for workman with all benefits as per maternity act 1961.

Social security facility: 1) FCK medical facility: The employees will be treated free of cost. Free medicines will be given.

Non-statutory facilities:
1. Death relief fund: According to his/her salary, fund will be provided to his/her dependents 2. Transport facility: For workers at present company is providing one side bus fare. 3. Cultural facility: Company is conducting annual picnic and celebrating annual day every year.

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STATEMENT OF PROBLEM

Labour welfare faculties are the extra service like canteen, creates, education uniforms etc. which are given to the employees without any reference to the specific work done by them.

Now a days labour welfare faculties provided to the employees have increased as the employers have became aware of its advantages.

The improvement of human performance depends on how personnel department takes care of employees attitude and health. The employers welfare program contributes to the morale of employees. It influences employees attitudes towards the work and work environment. That is totally it affects the efficiency of the employee.

So I have chosen to study Impact of welfare facilities on employee satisfaction

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PURPOSE OF THE STUDY The purpose of the study is to get practical and to get practical knowledge and to get experience and also to know the various Challenges that are found in corporate world.

The main purpose behind choosing this topic is.

To determine/ to know the employees level of satisfaction towards welfare facilities provided by FCK.

To know the employees opinion about company. To know weather clear communication exists between employees-supervisors. To know employees expectation towards welfare facilities.

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SCOPE OF THE STUDY

The main purpose of the study is to know the Impact of welfare facilities on employee satisfaction at Forbes Campbell Knitwear. and also to know the over all opinion of employees about company.

And also to know the career growth opportunity exists in FCK and clear communication exists between workers and supervisors. The study is conducted at Forbes Campbell Knitwear company campus by random sampling.

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OBJECTIVES OF THE STUDY

The main objective of the study is to know the impact of welfare facilities on employee satisfaction. To know employee's expectation towards welfare facilities. To know the employees opinion about Company. To know whether career growth opportunity exits in FCK To know whether clear communication exists between employee-supervisor.

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ORGANIZATIONAL PROFILE

Name of the Company Address of the company

::-

Campbell Knitwear Ltd Campbell knitwear ltd Post Marihal, Bagalkot Road Dist Belgaum- 591167 Karnataka India

Year of Establishment Nature of the Industry Head office of the company Corporate Office

::::-

1995 Textile Industry Mumbai Khatau House, 2nd floor, 410/411 MogulLane Mahim (west) Mumbai 400016 India

Marketing Office

:-

Khatau House, Ground floor, 410/411 MogulLane Mahim (west) Mumbai 400016 India

Bankers

:-

Standard Chartered Bank UTI Bank

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Auditors Registered office

::-

Messrs, Murugesh and Company Forbes Building Charanjit Rai Marg Fort. Mumbai- 400001

Board of Directors

:B.G.Jain (Chairman) F.K.Shah (vice president) M.R. Venkatesh (General Manager) R.S.Patil (Factory Manager) V.K.Vora (Company secretary)

Fax Telephone number Website

:::-

0091 831 2418353/2418282 0091 831 2418584 www.campbellknitwear.com

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Forbes Campbell Knitwear (Div of Forbes Gokak Ltd.) is designed as down stream integration to add the value to yarn produced by Gokak Mills a division of Forbes Gokak Ltd., a member company of parent group.

Forbes Campbell Knitwear (Div of Forbes Gokak Ltd.), project is located 18 kms away from Belgaum city (North Karnataka) surrounded by lush green pollution free farms. The plant is

accessible by air, rail and road from Bombay and Bangalore. Goa is only 150 Kms away from the plant. While establishing the plant emphasis was laid on being eco friendly and azo free. And it the effluents, captive

has fully automatic water treatment plant for recycling

power generation and water supplies. They use dyestuff supplied by global firms like ICI Sandoz, Ciba and Atul etc. The wastewater is released for affrestation, which they are developing with plantation over 250 acres of hilly land around factory.

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The company has spent US $ 8.00 million on this project and the investments in most modern machinery and equipment with latest technology. The machines are imported from Italy, Germany, Switzerland, USA, Japan and Sweden etc.

They have in-house training faculty fresh workmen are recruited so as to suit and mould them in their working environment. They have a team of young and energetic workmen with an average age of 24 years. They do not recruit anyone below 18 years of age and all the rights of the workmen are protected. The total Number of the employee is 888 including the staff and workmen.

With such human technical infrastructure and corporate backing Forbes Campbell Knitwear (Div of Forbes Gokak Ltd.), is committed to the world-class product.

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Policies of the Government

In June 1985, the government of India announced the new Textile Policy with the main objective to increase the production of cloth of acceptable quality at reasonable prices to meet the clothing requirements of a growing population. The Government will encourage the establishment of the world class integrated textile complexes and processing units. A scheme for setting up integrated apparels parks has been initiated. This will enable the ready-made garments industry to set up modern units with excellent infrastructure. The Textile Modernization fund set up in the year 1986 with a corpus of Rs.750 crores has received an overwhelming response from the mills. The government of India is fully aware that, in the context of progressive globalization, the Indian textile industry should improve product quality and cost efficiency. The government has taken two major initiatives, namely the establishment of,

Cotton Technology Mission (CTM) Technology Up gradation Fund (TUF)

The government adopted the National Textile policy in the year 2000 to harness opportunities for increasing Indias shares in global trade. The policy aims to increase the values of textile and apparel exports from the current US $ 11 billion to US $ 50 billion by 2010.It also aims to increase cotton productivity by at least 50% and upgrade its quality to international standards.

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Textile Mills in Karnataka

The Banhatti co-op Spg Mills ltd Farmers co-op spg. Mills, Halkoti Gogte Mills, Belgaum Gokak Mills Gopalkrishna Textiles Mills Ltd Ram Kumar Mills Ltd Sujata textile Ltd Subrada Textilese Ltd Shree Chandrodaya Mills Ltd Shri. Anjaneya Cotton Mills Ltd Gadag co-op Textile Mills Ltd Velan Textiles Ltd

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Process of planning at Campbell

Receiving of orders Order confirmation

Issuing F.C.Ks order copy Order Planning Knitting Cutting Sewing

Productions follow up

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Process of Orders in C.K .L Confirmation of order Merchandiser Lab Dips Approval Knitting Fabric Approval Sample Development Sample Approval Final purchase order preparation Knitting for Bulk Dyeing and finishing Cutting Sewing preparatory Sewing Pressing Visual checking Packing Dispatch

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Clients of the Company

Country Buyer Brand Names

Mens wear Group USA Vantage PGA Golf Andrew Sportswear Esprit Smart way Worthvaley Asics Wales and makenly Mexinde Oman Textiles

Twin hill Original Vantage PGA Golf Andrew Sport Destination Esprit Smart way Pierre cardin Asics Pearl The One Nasse, Joman

Europe

New Zealand Mexico Oman

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Number of Departments

Yarn Department

Knitting Department

Batch Preparation Department

Dyeing Department

Sampling Department

Cutting Department

Embroidery Section

Sewing Preparation Department

Production / Sewing Department

Packing Department

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 Stores Department

Yarn Department

This is the starting point of the production process where the main Raw material, the Yarn is received that goes the metamorphosis of being converted into fully finished garments. The location of the yarn godown is such that the yarns are directly unloaded from the trucks, inside the godown without being damaged. They are stored in a well-organized manner and proper records are maintained. The storage capacity is of 40 to 50 tons of yarn. Order are placed with Gokak Mills as per the purchase order of the buyer, if yarns are not available with Gokak Mills, it spins the required yarn within 15 to 20 days and send them to Campbell Knitwear Ltd, 70% of the yarn is brought from the Gokak Mills and other 30% is filled by Arihanta Spinning Mill (Vardhaman), Amarjyoti Spinning Mill Tirpur, and Mahaveer Spinning Mill and so on.

Types of yarn: Grey Yarns: Unbleached yarns. Dyed Yarns: Different color yarns Melanged yarns: Fibers which are dyed and spun into yarns Polyester cotton yarns Lycra threads: these are used for streachability Viscose rayon Filament yarn

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Yarn Godown Slip Yarn Count: Mill: Lot/Shade: Mfg.Month: Total cones: Gr.Wt: Net.Wt: Remarks:

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Knitting Department
This department is the second step of production where the yarn starts taking a form into a knitted fabric. The temperature maintained normally is between 22 to 26 degree Celsius; the machines are set before starting the knitting process the knitting goes on for 24 hours of a day comprising of 3 shifts when the operators change.

In knitting department they have circular knitting machine. There are in all 13 circular knitting machines out of which 12 are Single Jersey Machines and 1 is Double Jersey Machine. The Machine diameter is selected as per the buyers order, which means Lower diameter for kids garment and higher diameter for larger size. The machine stops production automatically when 25 kgs are produced. Roller take down Mechanism is used.

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For cuffs and collars they use flat knitting machine, which can knit four yarns at a time or more, there are 5 flat knitting machines in the Company. The company uses programmed floppies for various ribs. Due to the software present inside the machine, rib designing can be done in the machine itself. The maximum collar length that can be achieved in this machine is 50 cms.

Humidification plant
The humidification plant is located besides the knitting department to maintain the ideal temperature and pressure for knitting. The temperature maintained normally is between 220 to 260 . The relative Humidity maintained is 65%. During knitting, a lot of fly and fluff is generated inside the knitting Department which obstructs the knitting process and there by Result in a number of defects in the fabric knitted. In order to avoid any such problems, the air inside the department needs to be replaced by fresh air from outside. The humidification plant which supplies fresh air at the right temperature and Humidity, thus helping to maintain the quality of the fabric knitted and the working environment inside the department carry on this task of replacement of air

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Batch Preparatory Department

This department helps the company in taking its foremost step towards maintaining global quality. Once the fabric is knitted it is brought in the form of rolls to this adjoining department and sent to dyeing department in form of Batches.

The fabric is unrolled inspected for defects, reversed and batches are made along with required tapes collars, cuffs and are sent to the dyeing department to be dyed in the same shades. The batches are marked, labeled before sending to the Dyeing Department.

Though the fabric-unrolling machine has the capacity of unrolling 6000kgs of fabric per day but based on the order it unrolls approximately only 2000 kgs.

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Dyeing Department

In this department the fabric takes its true colors and the department consists of: Dye Lab Dye Kitchen Dye Section

Dye Lab:

The company has fully fledged lab in their dying house, equipped with all required equipments to test the dyes and chemicals as well as finished fabrics. The laboratory supports the dying department of the company based on the order placed by the buyer the dyes are prepared for the shade required. For the testing of dyes various tests like dry rub and wet rub are done on the swatch sample, all tests are carried out according to ISO standards. The swatch samples are sent to the buyer who then gets it tested by dyeing testing agencies like SGS India etc. In case the tests of the dye lab and the buyers testing agency match, the approval for bulk dyeing is given.

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Dye Kitchen:

The dye kitchen is located above the dye lab and which can be broadly divided into three sections: Chemical section--- for storing the chemicals used for making the dyes Dye preparation section--- where bulk dye is prepared. Dozing section--- which consists of dozing tanks for each Dyeing machine. The speed and proportion of dye which is
sent to the dying machines is controlled by these dozing tanks.

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Dyeing Section
The Dyeing Section consists of 5 soft-flow jet dyeing machine, the capacity of two being 400 kgs each, two being of 200 kgs each and one of 50 kgs. The 50 kgs capacity machine is used for sample dyeing and the rest four are used for bulk dyeing. Also, one garment dyeing machine is used as and when fully finished garments need to be dyed.

There are five people working for all the dyeing machines in each shift, there are 3 shifts, the work being continued for all the 24 hours.

Dyeing Process 1. Scouring 2. Bleaching 3. Dyeing The whole dyeing process including scouring and bleaching takes around 11 hours.

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Finishing Department

The finishing department is adjacent to the dyeing department and is equipped with all modern machinery. The fabric, which are dyed are passed on to this department.

Once dyeing is done, the fabric is squeezed to extract the water. For this there are two machines HYDRO EXTRACTOR of 100 kgs capacity and WEISS SQUEEZING machine of 200 kgs capacity are used. The fabric is then passed through the WET SPREADER machine to remove all the ridge marks. The capacity of this machine is 400kgs per 1.5 hour, temperature required is 140 degree Celsius. This results in shrinkage ranging between 1cm to 2cm, then fabric compacting is done on the compacting machine. This is done to remove shrinkage and set the required GSM of the circular fabric. The fabric is then finally dried by passing it through the RUCKH Drying machine of capacity 1500kgs/ 8 hours

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Sampling Department

The sampling department makes the garment according to the buyers requirements in order to get them approved. Once the sample as approved, the bulk production starts. The placement of the order depends upon the approval of samples sent by this department to the Buyer. There are four kinds of samples Proto sample: They have the main style and fitting features of the garment which are changeable according to buyers needs. Size Set Sample: These are prepared after the approval of proto sample and consists of all sizes, Small, Medium and Large. This sample is important for measurements and fittings. Pre-Production Sample: This sample is the exact clone of the garment the factory is supposed to produce in bulk. Three pre-production samples are produced, two being sent to the buyer and one is kept with the company itself. Proto sample Size set sample Pre-production sample Salesman sample

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Salesman sample: Around 30 to 40 pieces of garments are made and are hung in the shops. When the preproduction sample is approved, bulk production is started. In case of new orders, Pilot run is done within the sampling department and accordingly the production process is changed. The company separately charges for the samples it makes for the buyer.

Cutting Department
The cutting department is situated in between the warehouse and the sewing preparatory department, so the fabric is easily brought from the warehouse, gets cut and moves to the sewing preparatory.

Various batches of fabric are sent to the cutting department along with the cuffs, collars and trims. Records are maintained in each department and are crosschecked.

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The cutting department has a capacity of 15000 pieces per day and is equipped with an automatic Dye and Punch Bierrebi cutting Machine. This machine is used to cut the fabric of various dia, acceptable by the machine. The machine cuts 1200 pieces per hour.Band knife is used to cut the collars, cuffs and sleeves. Ten layers can be cut at a time on a band knife. Collars, plackets and pockets are cut along with the fusing.

Embroidery Section: M/C MODEL DC-6, 18 Heads, TAJIMA M/C is of 18 headed / head 6 needles. Rings Size Used are 7-24 Rings Cost- 14 lacks Threads used are 2-ply embroidery Silk thread 100% Viscose filament-rayon 900m/tube-63 L One Box Contains 10 tubes Supplier: Regd Natesh implex private Ltd. Yashawantpur Bangalore-560022 CKL has done more then 300 Designs. M/C are fully computerized. The designs are fed into floppy and these floppies are stored properly. When repeat order comes they have style no and CKL-No. According to which they sort out and do the embroidery.

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Sewing Preparatory Department

This department lies in between the cutting department and the sewing department. As the name suggests, it prepares the panels to be stitched and made into garments in the sewing department. In this department, the plackets are marked and stitched in the front panel and the moon-patch with labels as per the buyers requirement in the back panels. Cuffs are also attached to sleeves and various other functions are done according to the style of the garment. There are supervisors who keep a track off what the workers are doing and check whether the position of labels and pockets are proper and guide the operators accordingly. The department also has a machine for printing with Heat-pressing which is used to print logos or company name on the required panels. A yellow card is hanged at each machine which shows how many pieces the operator has been able to produce in a day and whether he has been able to meet the targets. The garment parts are transferred from one operator to the other in crates.

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Production / Sewing Department

In this department, the various garment parts are assembled, top stitched and various finishing touches are given as per the buyers requirement. It is adjacent to sewing preparatory department and Packing Department.

Based on the orders placed by the buyer, line setting is done in the production department. There are six lines in this department and each line is given a target of number of pieces which they should produce. At the beginning of each line, loading is done. The department is equipped with switch track handling system and single line assembly system is followed. There are 130 various machines installed in the sewing department. There production capacity per day is 10000 to 12000 pieces.

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Packing Department
The packing department is adjacent to the sewing department and has an adjacent warehouse from where the cartons can be loaded onto the trucks when the lot is to be sent. In this department the final packing is done. The shirts packed in Polly bags from the lines are sent to the department. It is here that they are packed into cartons. There are in all 14 workers in the department who are called as per requirement. When packed pieces of garments are sent to this department from the line, an order slip is also sent along with it. The worker at the receiving counter tallies the number in the slip with the number of garments received. The garments are the packed in cartons in lots of 6 or 10 pieces as per the buyers requirement. A small slip is placed in each carton containing information regarding the following. Serial Number Order Number Date Color Number Size Ratio

A sticker is also pasted on the cartons containing the following information. Reference Number Purchase Order Number Style Number Size Quantity Carton Number Country of Origin

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Stores Department
It is adjacent to the production and packing department. The stores department has racks in which buttons, labels, threads and various accessories of various orders are kept. The racks are labeled and the accessories belonging to the particular buyer are kept in there respective racks. It also stores the stationery to be used by the various departments. When an order is placed, garment accessories are ordered by the company for bulk production which are then sent to different departments according to the targets and requirements of the day.

Labels, which are required by the sewing preparatory department are sent to that department when the lineman brings the slip with the signature of their supervisor.

When this department receives goods, goods Inward Invoice is prepared in which the party name from whom the samples are bought is maintained and sample is attached to it. One copy is kept with the Stores Department, another copy is sent to the Merchandising Department. The third copy is sent to the purchasing department. It is on their approval that the payment is made.

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FABRIC DEFECTS KEPT IN MIND WHEN INSPECTION IS DONE

Fabric Faults: 1. Colour Combination 2. Thick Yarn 3. Thin Yarn 4. Barre effect Knitting Faults: 1. Loop Drop 2. Sinker Line 3. Knitting Hole 4. Needle Line Dyeing Faults: 1. Mud Stains 2. Streak Marks 3. Tie Knots 4. Dye Stains Other Faults: 1. Yellow Marks 2. End of roll 3. Oil stains

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Maintenance department The function of maintenance department can be divided into utility function and maintenance function. a) Utility function: Under this function the department has to ensure the operation of generator sets, boilers, water suppliers etc. it should also give care about the disposals of waste water. b) Maintenance function: This function includes maintaining the cleanness of machineries infrastructure etc.

Personal and Administration department: The personnel department is one of the important department in CKL, this department will look after human resources and administrative of CKL. These departments will directly concerned with workers development and employees their feelings and satisfaction. This department is striving to take maximum use of human resource of the organization. The functions performed by personal dept are: Recruitment: As labour turnover is more in CKL. Recruitment process is continuously performed by personnel department this department takes care of sources of recruitment by giving the advertisement in the news paper it will also take case of basic qualification skills required by the worker or employee.

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Wage and salary administration: This department will look after wage payment to the operation and payment of salary to the staff of the CKL.

Benefits and welfare facilities: This department will take care of benefits available foe workers or employees like leave benefits, bonus, advances, provident fund, compensation against injury etc. Time keeping: For time keeping there is punch card system. The operators and employees are required to make in punch and punch out. Punching machines are connected to computers, which calculates in hourly basis.

Safety measures: This department will provide the safety measures like gum shoes, goggles, gloves, helmet etc to the dyeing machine operators, mask to the sewing operators to protect themselves from the dust that is the tiny cotton particles. For emergency situation first aid boxes are kept ready at different places. A clinic and part time doctor are also stationed in the factory premises.

Personal and administration is headed by personal and HRD Manager R.S. Patil 3 executives out of whom one is welfare officer assist him.

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Marketing Department Marketing department performed the functions like receiving the order and dispatching them in right time, in required city as per requirements of the customers companies marketing dept is headed by marketing manager F. K. Shah who is also vice president of the company. CKL also has one marketing department in Mumbai to take care of export orders , which is headed by commercial manager Mr. Mahesh Mahalingam.

Finance department The finance department is an important department in CKL. Accounts department is embedded in finance department. It will take care of all financial activities of the company.

The main responsibility of finance dept is: Preparing and maintaining accounts Financing of day-to-day activities of company managing accounts receivales and accounts payables. Preparing and handling costing information. Preparing budgeting Preparing budget Preparing profitability statements and reports.

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Welfare Department The company have separate welfare department to look after the all welfare of working employees.

Welfare Officer: Section 49 of the Factories act, 1948 makes it obligatory on the employer to appoint a welfare officer in every factory where 500 or more workers are ordinary employed. Thus the appointment of welfare officer is a statutory appointment.

The Company has appointed Welfare Officer Mrs. Bharati J.Jadhav

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Organizational chart:
Chief Executive Officer

Vice President (Marketing)

General Manager (Production)

Factory Manager (HRD Department)

Marketing

Finance

HRD

Maintenance

Production

Knitting Dept

Dyeing Dept

Cutting Dept

Sewing Dept

Packing Dept

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SAMPLING

Sample representation of a particular population, and is the subset of the population. Concerned to my project, the sample represented is as sample size of 100 people in number & the sample is consisting of the employees of Forbes Campbell knitwear. Stages in the selection of a sample. Define the target population. Specify the sampling frame. Specify sampling unit. Specify sampling method. Determine sample size. Specify sampling plan. Select the sample.

1. Define the target population. Concerned to the project, selected the target population as the employees of Forbes Campbell Knitwear. 2. Select the sampling frame. Concerned to the project, the sampling frame held at Forbes Campbell Knitwear company are the different department employees. 3. Specify the sampling unit. Sampling unit consisting of the selected sample.

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4. Specify sampling method. Concerned to the project, using the probability sampling method, where there is a probability of selecting any particular member is known i.e. sample random sample. 5. Determination of the sample size. Concerned to the research sample size selected is 100 i.e. value of the information exceeds the cost. 6. Specify the sampling plan. Sampling plan is done according to the stages in the sampling process. 7. Select the sample. It includes the actual selection of the sample elements and field work (as I am using the questionnaire)

Background: As Forbes Campbell Knitwear is completely export-oriented company now they want to concentrate on domestic market. They want to know the employees satisfaction towards welfare facilities. Purpose: The main objective is to know the impact of welfare facilities on employees satisfaction and overall opinion of the employee towards FCK.

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Research Approach: A non technical deviation of data collection method. i.e. sample survey that includes employees of Forbes Campbell Knitwear are department workers (production department)

Time and cost requirement: Time needed id two months (8weeks) and the financial cost are, Daily expenses about 50% for two months it would be, 3000/-. Stationary and printing about, 2000/-.

Total financial cost=3000+2000=5000/-

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DATA COLLECTION METHODS Primary data collection: Interview: the administrator of a questionnaire to an individual or group of individuals is called an interview.

Type of interview & structured interview it refers to the extent to which an interviewer i.e. restricted to following the wording and restrictions in the questionnaire.

Concerned to my project, I am using the structured questionnaire with open-ended, close ended and ratings scales where and when necessary. And the questionnaire was addressed to the employees of FCK.

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MEASURING TOOLS Description type of research, using the questionnaire with rating scale, open & closed questions. Percentage calculation.

Graphical Methods: By using Column, Pie-Chart, Cylinder, Cone, Pyramid.

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ANALYSIS AND INTERPRETATION

Question No.1 Response Yes 62 No 38

Q1. ARE YOU SATISFIED WITH TRANSPORTATION FACILITY

No 38% Yes 62%

Yes No

Interpretation: From the above graph we can see that, in the total sample size of 100, 62% of employees are satisfied with transportation facility provided by Forbes Campbell Knitwear and 32% of the respondents are not satisfied. Because company at present providing one side bus fare. They want both side bus fare and employees are expecting that company should purchase new bus.

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A B C D

Question No.2 Response 1 2 19 51 29 44 67 29 79 21

3 30 27 04 -

Q2. WHAT IS YOUR OPINION ABOUT THE FOLLOWING AT CANTEEN.

NUMBER OF RESPONDETS 100% 80% 60% 40% 20% 0% A- Price B- Quality C- Cleanliness 51% 19% 30% 44% 29% 27% 67% 29% 4% 79% 1 2 21% 0 D- Sitting Arrange 3

PARTICULARS

Interpretation: From the above graph we can see that 51% of the respondents are satisfied with price of canteen19% of the respondents are highly satisfied and 30% of respondents are highly satisfied and 30% of respondents are not at all satisfied. 44% of the respondents are satisfied with canteen quality 29% of the respondents are highly satisfied and 27% of the respondents are not at all satisfied. 67% of the respondents are highly satisfied with cleanliness of the canteen 29% of the respondents are satisfied and 04% of respondents are not at all satisfied. 79% of the respondents are highly satisfied with sitting arrangement made in canteen and 21% of respondents are satisfied.

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Question No.3 Response Yes 69 No 31

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Q3. ARE YOU SATISFIED WITH MEDICAL FACILITIES.

No, 31% Yes No Yes, 69%

Interpretation: From the above graph we can see that 69% of respondents are satisfied with medical facilities provided by the company and 31% of the respondents are not satisfied. Because there is no hygiene clinic and non-availability of Doctor. Doctor should available 24 hours.

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A B C

Question No.4 Response 1 2 53 45 66 33 71 21

3 02 01 08

Q4. DRINKING WATER FACILITY

100% NUMBER OF RESPONDENTS 80% 60% 40% 20% 0% 1- Cleanliness 2- Accessibility PARTICULARS 66% 53% 45% 1% 2% 3- Hot Water 71% 21% 33% 8% C B A

Interpretation: From the above graph we can see that 53% of the respondents are highly satisfied with cleanliness of drinking water 45% of the respondents are satisfied and 2% are not at all satisfied. Regarding accessibility of the drinking water 66% of the respondents are satisfied are highly satisfied,33% of them are satisfied and 1% are not at all satisfied. Above hot water 71% of the respondents are highly satisfied, 21% of the respondents are satisfied and 8% of respondents are not at all satisfied.

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Question No.5 Response 1 00 2 00 3 00 4 03 5 10 6 12 7 27 8 19 9 12 10 17

Q 5 . H O W D O YO U R A T E T H E S A N IT A T IO N A T F C K .
3 0% 27% 2 5% 19% 2 0% 17% N U M B ER O F 1 5% 1 2% 1 2% R ES P O N D EN T S 10% 1 0% 5% 3% 0 % 0% 0% 0% 1- 2 3 4 5 6 7 8 9 10 V e ry V e ry B ad G oo d L EV EL S

S erie s 1

Interpretation: 27% and 19% (46%) of the respondents are placed 7 & 8th rank respectively as good for sanitation. 12% & 17% (29%) of the respondents are placed 9&10th rank respectively as very good, 10%&12% (22%) are placed 5&6th rank respectively as neutral.

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Question No.6 Response 1 04 2 53 3 14 4 16 5 13

Q6. WHERE DO YOU PLACE ANNUAL PICNIC AND ANNIAL DAY CELEBRATION.
5- Not experienced , 13% 4- Average, 16% 3- Good, 14%

1-Excellent, 4% 2- V. Good, 53%

1-Excellent 2- V. Good 3- Good 4- Average 5- Not experienced

Interpretation: From the above graph we can see that 53% of the respondent are pleased very good for annual picnic and annual day celebration, 16% of the respondents are placed average, 14% of the respondents are placed good 13% of the respondents are not experienced and 04% of respondents are placed as excellent.

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Question No.7 Response 1 07 2 47 3 31 4 13 5 02

Q7. STATE YOUR SATISFACTION LEVEL TOWARDS PRESENT WELFARE FACILITIES

50% 40% NUMBER OF 30% RESPONDENTS 20% 10% 0%

Series1 1-Excellent 2- V. Good 3- Good 4- Average 5- Not experienced

PARTICULARS

Interpretation:

From the above graph we can see that 47% of the respondents are stated their satisfaction level very good towards present welfare facilities. 31% of the respondents are stated as good.

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1 2 3 4 5 6 7

A 09 33 26 15 07 07 03

Question No.8 Response B C D E F 20 23 32 06 01 14 11 24 10 02 21 19 19 10 01 29 27 19 05 03 08 12 03 40 12 04 01 02 09 67 04 07 01 20 14

G 09 06 04 02 18 10 51

Q8. RANK ON A SCALE OF (1 BEING HIGHHEST 7 IS LAST)

1% 6%

9%

9% 20%

A-Canteen B-Transportation C-Medical Facilities D-Drinking water E-Sanitary 23% F-Parties & Picnic G-Performance awards

32%

Interpretation According to the respondents 32% of them placed first preference to the Drinking water, 23% for Medical facility, 20% for Transportation, 9% for Canteen, 9% for Performance awards, 6% for Sanitation and 1% for Parties & Picnics. So according to the respondents preference ranks are D-C-B-A-G-E-F.

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Question No.9 Response 1 16 2 14 3 53 4 16 5 01

Q9. HOW DO YOU FEEL ABOUT WORKING ENVIRONMENT

60% 50% 40% 16% 14% 16% 1% AB- V. Good C- Good D- Average E- Poor Excellent PARTICULARS Series1 53%

NUMBER OF 30% RESPONDENTS 20% 10% 0%

Interpretation From the above graph we can come to know that 53% of the respondents are feeling good about working environment. 16% of the respondents are feeling excellent 16% of the respondents are feeling Average 16% of the respondents are feeling very good 14% of the respondents are feeling poor.

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Question No.10 Response 1 01 2 05 3 41 4 30 5 23

Q10. CAREER GROWTH OPPORTUNITY EXISTS IN THE FCK

1% 23% 5% 1-Strongly Disagree 2-Disagree 3-Neither agree nor Disagree 4-Agree 30% 5-Strongly Agree

41%

Interpretation From the above graph we can see that 41% respondents are neither agree nor disagree for career growth opportunity exists in company, 30% of respondents are strongly agreed, 23% of the respondents are strongly agreed, 5% of the respondents are disagreed and 1% of the respondent are strongly disagreed.

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Question No.11 Response 1 01 2 21 3 72 4 04 5 02

Q11. ARE YOU SATISFIED WITH PRODUCTIVITY / PERFORMANCE BASED AWARD

2% 4% 1-Completely Satisfied 1% 21% 2-Satisfied 3-Niether Agree nor Disagree 4- Agree 72% 5Strongly Agree

Interpretation From the above graph we can see that 72% of the respondents are neither satisfied nor dissatisfied with productivity performance based award, 21% of the respondents are satisfied 4% of the respondents are dissatisfied, 2% of the respondents are completely dissatisfied and 1% of the respondents are completely satisfied.

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Question No.12 Response 1 01 2 03 3 07 4 52 5 38

Q12. INSTRUCTIONS PROVIDED BY SUPERVISORS ARE MORECLEAR & PRECISE

1% 3% 7% 38% 3-Neither agree nor Disagree 4-Agree 52% 5-Strongly Agree 1-Strongly Disagree 2-Disagree

Interpretation From the above graph we can observe that 52% of the respondents are agreed that instructions provided by supervisors are more clear & praise, 38% of them are strongly agreed, 7% of them are neither agreed nor disagreed, and 3% of them are disagreed.

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Question No.13 Response 1 10 2 16 3 64 4 10

Q13. HOW DO YOU FEEL ABOUT WORKLOAD

70% 60% 50% NUMBER OF 40% RESPONDENTS 30% 20% 10% 0% 64%

10%

16%

Series1 10%

A-Excellent

B-High

C-Moderate

D-Low

PARTICULARS

Interpretation From the above graph we can observe that 64% of the respondents are feeling work load is moderate, 16% of them are feeling high, 10% of them feeling very high and remaining 10% of the respondents are feeling low.

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Question No.14 Response 1 28 2 39 3 32 4 01

Q14. OVERALL HOW DO YOU FEEL ABOUT COMPANY

4- Poor PARTICULARS 3- Good 2- V. Good 1-Excellent 0 10 20 30 40 Series1

NUMBER OF RESPONDENTS

Interpretation From the above graph we can observe that 39% of the respondents are feeling very good about the company overall, 32% of them are feeling good 28% of them excellent and 1% of them feeling poor.

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MASTER SHEET

DATA CODE SHEET Q.NO. SL. NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 1 1 3 2 2 3 2 2 2 2 1 2 3 2 3 3 1 3 2 3 3 3 3 3 1 2 3 2 1 1 2 3 2 3 2 2 2 3 2 1 3 2 2 3 1 2 3 2 1 1 2 1 2 2 2 2 2 1 3 2 2 2 3 2 1 1 3 3 2 1 1 2 3 2 2 2 2 2 3 2 1 3 2 2 3 2 2 2 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 2 1 1 1 1 1 2 2 2 1 2 2 2 2 1 2 1 4 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 2 1 2 1 2 1 1 1 1 1 1 3 1 1 2 1 1 2 1 2 1 2 2 1 1 1 1 2 2 1 1 2 2 1 1 1 2 2 2 2 2 2 2 2 1 2 2 1 2 1 2 2 2 4 2 1 2 1 1 1 1 1 1 2 2 1 1 1 1 1 1 1 1 2 1 1 1 1 1 2 3 2 2 2 1 2 1 2 2 2 1 1 2 2 1 3 1 1 1 1 1 1 1 1 2 2 1 1 1 1 1 1 1 1 2 1 1 1 1 1 2 3 2 1 1 2 2 1 2 2 1 2 1 1 2 1 5 6 7 A 2 4 4 3 4 2 1 3 2 2 4 1 1 3 1 2 2 2 2 1 2 2 2 6 4 2 1 2 3 3 2 5 4 4 6 2 6 3 3 1 B 3 3 2 4 1 4 2 4 1 1 1 3 3 1 4 1 3 3 1 4 1 3 3 3 1 5 4 4 5 2 3 6 2 5 1 7 2 6 2 3 C 4 2 3 1 3 3 4 2 3 4 3 4 4 4 3 4 1 1 4 5 5 1 1 4 5 4 3 1 4 4 5 3 1 7 7 5 7 4 1 4 8 D 1 1 1 2 2 1 3 1 4 3 2 2 2 2 2 3 4 4 3 2 4 4 4 2 3 3 2 3 1 1 1 7 3 2 4 1 4 5 4 2 E 5 5 6 7 7 7 7 6 6 5 5 7 5 5 5 6 5 5 7 7 7 5 5 7 6 1 5 7 2 6 4 2 5 3 2 3 3 1 7 5 F 6 6 7 6 5 6 6 7 7 6 6 6 6 6 6 7 6 6 5 6 6 6 6 5 7 6 6 6 6 5 6 4 6 6 5 6 5 7 6 6 G 7 7 5 5 6 5 5 5 5 7 7 5 7 7 7 5 7 7 6 3 3 7 7 1 2 7 7 5 7 7 7 1 7 1 3 4 1 2 5 7 9 10 11 12 13 14

1 1 1 2 1 1 1 1 1 1 2 2 2 2 1 2 1 2 2 2 2 1 2 2 1 1 1 1 2 1 2 1 1 2 2 1 1 1 1 1

2 1 1 2 2 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 1 1 1 2 1 1 1 1 1 2 1 2 1 2 1 1 1 1 1 1

7 5 7 7 6 6 6 8 8 6 6 6 5 8 8 7 9 8 6 5 5 7 10 10 7 7 5 4 4 7 7 7 7 7 8 7 7 7 8 7

2 2 2 2 2 4 2 2 2 2 2 2 2 2 2 2 2 2 4 3 3 2 2 1 4 2 2 1 2 2 2 3 2 2 2 3 1 1 5 2

2 2 2 2 3 3 2 3 1 2 2 2 2 2 3 2 2 2 3 3 3 2 2 4 4 2 1 2 2 4 2 3 3 3 3 2 2 2 2 2

4 3 3 3 3 3 3 1 4 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 1 3 4 2 4 3 3 3 3 3 3 3 3 3 2 4

3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 5 3 4 4 4 3 4 3 3 3 4 4 3 3

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 2 4 3 3 3 3 3 3

4 4 4 4 4 4 5 4 4 4 5 5 4 4 4 4 5 4 4 4 5 5 5 5 4 3 2 3 4 5 5 5 4 4 4 4 4 4 4 5

2 3 4 4 4 3 3 3 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4

2 3 2 3 2 3 3 3 1 3 3 2 2 1 2 2 2 1 1 3 3 2 2 3 3 3 2 2 2 2 3 3 2 2 3 3 2 1 3 2

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41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89

2 1 2 1 1 2 1 2 2 1 1 1 1 2 1 2 2 2 1 1 1 1 1 1 1 3 1 1 1 1 1 1 1 1 2 2 1 2 1 1 1 1 1 2 1 2 1 2 2

3 2 2 2 2 2 2 2 3 3 2 2 3 2 1 3 2 3 2 2 2 1 1 1 3 2 2 2 1 1 1 1 2 1 3 3 2 1 1 1 2 2 2 2 2 2 3 3 3

3 2 2 2 2 2 2 3 2 3 2 3 3 2 2 3 1 3 2 2 1 1 1 1 2 3 1 1 1 1 1 1 1 1 2 2 2 2 1 1 2 1 1 3 2 3 3 3 3

1 1 1 1 1 1 1 2 1 2 1 2 1 1 1 2 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 3 2 3 2 2 3

2 1 1 1 1 2 1 2 1 1 1 1 1 1 1 2 1 2 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 1

2 1 1 1 1 2 1 2 1 1 1 2 1 1 1 1 1 2 1 1 1 1 1 2 1 1 1 2 1 1 1 1 1 2 2 2 2 2 1 1 2 1 2 2 1 1 2 2 2

1 1 1 1 1 1 1 2 2 2 1 2 1 1 2 1 1 2 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 2 1 2 1 1 1 1 1 1 3 1 3 2 2 2

1 2 1 1 1 1 1 2 2 1 2 1 1 1 2 2 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2

1 2 1 1 1 1 1 2 2 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 3 2 3 2 3 2

7 6 8 8 8 8 8 7 7 5 5 5 7 8 8 9 10 7 3 7 9 10 10 10 6 7 10 9 10 10 10 10 9 9 8 10 9 10 10 10 10 9 8 4 10 7 7 5 6

2 4 2 2 3 2 2 2 2 2 2 2 2 2 5 5 5 2 2 2 2 2 3 2 2 2 2 4 5 3 4 1 5 2 4 4 3 3 1 5 3 2 5 3 3 4 4 5 4

2 3 2 4 3 2 3 2 2 2 2 2 2 3 2 3 1 4 2 2 2 2 1 1 2 2 2 3 2 2 3 1 3 3 4 4 3 3 2 2 3 1 3 4 3 3 4 5 5

1 7 5 6 6 6 3 2 1 2 3 3 3 3 2 2 2 2 6 2 4 2 4 2 7 3 2 3 5 2 3 3 3 3 2 2 5 3 7 3 2 3 4 5 3 3 5 3 4

2 1 2 7 1 5 4 4 3 3 4 4 5 4 4 4 4 1 4 4 5 4 3 3 6 2 4 4 4 3 5 4 4 4 5 3 7 1 4 1 7 3 4 1 2 2 4 6 4

4 6 7 5 7 3 5 3 4 4 5 5 4 1 5 3 7 4 1 3 2 3 2 4 3 1 3 2 3 4 2 2 1 1 1 1 1 4 1 4 1 4 2 2 3 1 5 7 2

3 5 1 3 4 4 6 1 2 1 1 2 1 2 1 1 1 3 5 1 3 1 1 1 4 4 1 1 2 1 4 1 2 2 3 4 3 3 2 6 2 1 1 3 1 4 2 4 1

5 3 4 2 3 1 1 5 7 5 2 1 2 5 3 7 3 7 3 5 7 5 5 5 2 7 5 7 6 5 6 5 5 5 6 5 4 2 5 3 4 5 5 5 4 7 1 5 5

6 4 6 4 5 7 7 6 6 6 6 6 6 6 6 6 5 6 2 6 6 6 6 6 5 5 6 6 1 7 7 6 6 6 7 6 5 6 6 2 5 6 6 6 6 6 6 3 7

7 2 3 1 2 2 2 7 5 7 7 7 7 7 7 5 6 5 7 7 1 7 7 7 1 6 7 5 7 6 1 7 7 7 4 7 6 7 7 5 6 7 7 7 7 5 7 1 6

3 3 3 3 3 3 3 3 1 3 4 2 2 4 3 3 1 4 1 1 1 1 1 1 3 3 1 2 1 1 2 2 3 1 4 4 2 2 1 3 2 2 2 4 3 2 4 4 5

4 4 4 4 3 5 4 5 5 3 4 5 4 2 2 2 3 3 5 5 5 5 5 5 3 5 5 4 4 5 5 5 4 4 3 4 5 3 5 4 5 5 4 1 4 3 2 3 3

3 3 3 3 3 2 3 3 3 3 3 3 3 3 3 2 3 3 1 2 2 2 2 2 3 3 3 3 3 2 3 2 2 2 3 3 3 3 2 2 5 2 2 4 2 3 5 3 3

4 4 4 4 4 4 4 5 5 5 4 4 4 4 3 4 5 4 5 5 4 5 5 5 4 4 5 5 5 5 5 5 4 4 5 5 5 5 5 5 5 5 2 5 4 3 3 3 4

3 1 2 2 3 3 3 3 3 3 3 2 4 3 3 3 2 3 3 2 3 3 1 3 3 3 3 2 3 3 3 3 1 2 1 1 1 2 3 3 3 2 3 3 1 3 3 1 3

2 2 2 3 2 2 2 3 1 2 2 2 2 3 1 2 1 3 1 2 1 1 1 1 2 2 1 1 1 1 3 1 2 1 3 2 2 2 1 3 1 1 1 3 2 2 3 3 3

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90 91 92 93 94 95 96 97 98 99 100

2 2 1 1 1 1 2 2 1 2 1

2 2 2 2 2 2 2 2 1 3 2

2 2 3 3 3 3 2 1 1 3 2

2 2 2 2 2 1 3 1 1 2 1

2 2 2 2 2 1 1 1 1 1 1

1 1 2 1 2 2 1 1 1 1 1

2 2 2 2 2 2 2 2 2 1 2

2 2 2 2 2 2 1 1 1 1 1

2 2 1 3 3 3 3 1 1 1 1

9 8 6 7 5 9 6 8 7 8 9

3 3 4 5 4 5 5 4 4 4 5

3 4 4 3 4 3 3 2 4 2 2

4 4 2 5 3 4 4 3 2 2 2

2 1 2 3 1 4 3 1 2 3 1

1 5 1 1 4 2 1 3 4 4 3

3 2 3 4 3 1 2 2 1 1 4

7 3 5 7 2 5 5 5 5 5 5

6 7 6 6 7 6 6 6 6 6 6

5 6 7 5 6 7 7 7 7 7 7

3 3 4 3 3 3 3 4 3 3 4

4 4 5 4 4 5 4 4 3 4 3

4 2 2 3 4 2 3 3 3 3 3

4 4 3 2 4 4 4 4 5 4 4

1 1 2 2 2 3 2 2 4 3 3

3 1 3 2 4 3 2 3 1 1 1

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FINDINGS 1. 85% of the employees are satisfied with welfare facilities provided by FCK. 2. 97% and 79% of the respondents are satisfied with canteen facility with regard to quality of food and cleanliness respectively. 3. 62% of the respondents are satisfied with transportation facility. 4. 30% of respondents are agreed & 23% of respondents are strongly agreed that in FCK career growth opportunity exist. 5. 52% of the respondents have agreed that there is a clear communication between supervision & workers 38% of the respondents are strongly agreed. 6. 39% & 28% of the respondents are feeling very good and excellent respectively about the company. 7. Employees are expecting following welfare facilities. a) Companys own bus for transport facilities. b) Respondents are expecting to reduce prices of canteen food and improve quality of the food also more verity should be there. c) In annual day celebration there should be more entertainment programme d) Employee State Insurance (ESI) facility. e) Education facility for employees children and f) Credit society.

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SUGGESTIONS 1. Company should own their bus and should give employee the free transportation facilities for both the travel time. 2. Company should provide 24 hours medical facilities with availability of Doctors and ambulance services. In addition to this, cleanliness should be maintained as Health is Wealth. 3. Quality of food should be provided with hygiene. Varieties of dishes should be served. 4. The employees should be given recognition for their hard work and they should be proud being part of the organization. 5. There should be proper communication and good rapport between various departments. 6. These are some expectations of employees. a) Education facility for their children. b) Employee State Insurance (ESI) facility. c) Credit Society. d) Gymkhana club with indoor and outdoor games.

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CONCLUSION

Welfare facilities are in the interest of the employee, the employer and the society as a whole. Employees are not only asset to the company but also to raise the standards of the company.

The satisfied employees are asset to company so it is the companys responsibility to see that the employees are satisfied and their expectation are met. There will be win win situation if employees expectations and Management expectation go hand in hand. The productivity of the company depends on the employees satisfaction.

According to the survey it is clear that most of the employees are satisfied with welfare facilities provided by the company, if the company provides expected welfare facilitates, it will defiantly raise the standards of the company and employees will be satisfied.

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Dear Sir / Madam,

QUESTIONNAIRE
Employee Name Employee Number Department : : : __________________________________________________________ __________________________________________________________ __________________________________________________________ (1) Are you satisfied with transportation facility? Yes No If No why? _______________________________________________________ (2) What is your opinion about the following at canteen?

Particular
Price Quality Cleanliness Sitting Arrangement

Highly satisfied

Satisfied

Not at all satisfied

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(3) Are you satisfied with Medical Facilities? Yes No

If No Why?________________________________________________________ (4) Drinking water facility. Particular Cleanliness Accessibility Hot Water (5) How do you rate the sanitation at Forbes Campbell Knitwear. Very Bad 1 2 3 4 5 6 7 8 9 Very Good 10 Highly Satisfied Satisfied nor dissatisfied Not at all satisfied

(6) Where do you place annual picnic and annual day celebration? A. Excellent B. Very Good E. Not experienced Any suggestions __________________________________________________ (7) State your satisfaction level towards present welfare facilities. Excellent B. Very Good E. Not experienced C. Good D. Average C. Good D. Average

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(8) Rank on a scale of (1 being highest 7 is last) A. Canteen B. Transportation C. Medical facilities D. Drinking water E. Sanitary F. Parties & Picnic G. Performance awards (9) How do you feel about working environment? A. Excellent C. Good E. Poor (10) Career growth opportunity exists in the Forbes Campbell Knitwear. Strongly disagree Disagree Neither Agree nor Disagree Agree Strongly Agree B. Very Good D. Average [ [ [ [ [ [ ] [ ] ] ] ] ] ]

(11)

Are you satisfied with productivity / performance based award.

Completely Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Completely dissatisfied

(12)

Instructions provided by supervisors are more clear & precise.

Strongly disagree Disagree Neither Agree nor Disagree Agree Strongly Agree

(13)

How do you feel about workload?

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A. Excellent C. Moderate

B. High D. Low

(14) Overall how do you feel about company? A. Excellent B. Very Good C. Good D. Poor (15) Any suggestion for welfare facilities.

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Bibliography
1. Essentials of Human Resource Management and Industrial Relations P. Subba Rao

2. Marketing Research Tull and Hawkins

3. Website www.google.com www.campbellknitwear.com

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Conclusion and Recommendations

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