SME 2.

0
LLP-LdV-TOI-2011-HU-012 http://sme2.prompt.hu

To: From: Version: Subject: WP:

Partners Darragh Coakley V10 Needs-analysis WP2 Analysis and System Design http://survey.prompt.hu

Date: Document Type: File: Reviewer Identifier

4/3/2012 Questionnaire
SME2_Questionnaire_IT.do cx

Ken Currie SurveyEN

SME 2.0 (EN) - QUESTIONNAIRE - 2011

Thank you for taking the SME2 questionnaire! Small and Medium Enterprises are acknowledged all over the world as the drivers of economic growth. During the last number of years, new networking technologies (with the advent of Open Source web 2.0 applications) offers effective tools for SMEs, to gear up their professional and business activities from enhancing the productivity of teamwork to implementing effective online marketing. The SME 2.0 consortium will establish online training for European Small and Medium Enterprises with a strong focus on the special needs of SMEs. The aim of the training will be to help the employees and managers of European SMEs to utilize the business potential of the newest open source web based tools, and establish a space for a business oriented community of practice. While planning the course your contribution is very important for us to get a real picture on the state-of-the-art regarding ICT and the use of the Internet in the SMEs everyday business activities!

Thank you very much in advance!

For more information on the SME2 project, and if you would like to take advantage of the SME2 online courses, please visit the project website: http://sme2.prompt.hu/

1 Section 1: Company
1.1 What year was your company founded (YYYY): * 1.2 Turnover last financial year: *
Less than 2 million EUR Between 2 million and 10 million EUR Between 10 million and 50 million EUR
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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More than 50 million EUR

1.3 Number of full time employees: *

<10 1049 50249

1.4 Number of part time employees: *

No part time employee <10 1049 50249

1.5 Your position: *

Owner Leader/Manager Employee Consultant Other (please specify)

1.6 Your job title or specialist field: *

1.6.1
16-25 26-35 36-45 46-55 56-65 more than 65
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Your age *

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SME 2.0
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1.7 In which of the following sectors is your company active: *

Health & Social Work Information Technology Transport / Logistics Environmental Technologies Biotechnology Medical Technologies Pharmaceuticals Agro-Industry; Food, Agriculture Construction Electronics Content Industry Sales, distribution Education Engineering Consulting Legal Creative Arts Sciences Automobile services Mechanical/metallurgy Textiles Financial Services
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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SME 2.0
LLP-LdV-TOI-2011-HU-012 http://sme2.prompt.hu

Service industry Other (please specify)

1.8 How is the level of competition in your main market(s): *

Very weak Weak Medium Strong Very strong

2 Section 2: IT Infrastructure
2.1 Number of company: * business mobile phones paid by your

2.2 Number of business computers (desktop, laptop) in your company: * 2.3 My company uses the following devices/technologies:
Local area network (LAN) Internet connections Wireless technology Company e-mail Internal servers External servers IT Security & backup

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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2.4 Do you use smart phones or tablet PCs for: *

None Smart Phone Tablet Both

E-mail

On meetings for presentations

Smart applications Reminders, Weather)

(e.g.

Notes,

Social applications (Facebook, etc.)

Customer (CRM)

relationship

management

Learning

Entertainment (games)

3 Section 3: Internet & Website

3.1 Do you use the Internet to find relevant business information: *
Never Sometimes Frequently
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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3.2 Does your company use the Internet for explicit business purposes: *
Never Sometimes Frequently

3.3 How many employees use the internet for their work from those who work with computer?
None of them Some of them All of them

3.4 Does your company have a website: *

Yes No

3.4.1

If not, why not:

We don't think it's important Lack of financial resources No expertise to guide us Other (please specify)

3.4.2

If yes, who implemented it:

A company employee A professional supplier An acquaintance Other (please specify)

3.4.3

Who updates your website content/information:

Nobody it does not get updated

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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SME 2.0
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An employee within the company A professional company An acquaintance Other (please specify)

3.4.4 From deciding to upgrade, how long does it take to change the content:
Hours 1-2 days 3-5 days About one week More than one week

3.4.5 Does the website meet the company's expectation in your view:
Yes No

Professional expectations?

In term of return of investment?

3.4.6

Do you think the web site benefits the company:

I have no feedback about how the website effects business results There are benefits enough to justify investment The company website significantly increases business results Other (please specify)

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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SME 2.0
LLP-LdV-TOI-2011-HU-012 http://sme2.prompt.hu

3.4.7 Which of the following services are provided by the website:

Feedback from the customers Forums Blogs Sitemap User guide Knowledge base Social plugins Sales Online payment Price lists Other (please specify)

4 Section 4: IT Training
4.1 How many of your employees have IT qualifications: * 4.2 Does your company offer any internal IT training: *
Never Sometimes Regurarly

4.3 What is your prefered style of learning? *

Learning from others colleagues Self learning from the Internet in spare time Contiunally learning from the Internet in work time Subject-specific, intensive, face-to-face organised training
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Subject-specific, organised courses on the Internet

4.4 Do you browse the net: *

Never Sometimes Regularly

Find and use free software for work

Search and choose the right software which meets a certain needs of the company

Carry out certain configurations/system settings

software

4.5 Is the company supportive of learning & training: *

Not at all Reasonable Very much

The company is aware of the importance of Internet and IT in business

The company supports IT training financially

The company ensures free time for learning IT

5 Section 5: IT & Business Culture

5.1 Does your company's use of IT tools for: *
Yes No I do not know

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Yes

No

I do not know

Human Resources

Project Management

Online Marketing

Knowledge Management

5.2 Does your company use of IT tools: *

Yes No I do not know

In two way communications/collaborations employees and management

between

In the evaluation of the efficiency/output of the work of the employees by management

To identify training needed to make you more effective

To monitor and organize existing skills/knowledge in the company to harness them for better effect

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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LLP-LdV-TOI-2011-HU-012 http://sme2.prompt.hu

5.3 Does your company use of IT tools: *

Yes No I do not know

Ensuring that project results and aims/objectives are met on time

Ensuring project & products appropriate level of quality

are

developed

to

an

Creating re-usable project management procedures

Ensuring transparency of the state/progress of ongoing projects.

Identifying areas of strength & weakness in the company

5.4 Does your company use of IT tools: *

Yes No I do not know

Gathering feedback & communications with customers more effectively

Developing an online marketing organisation/product/service

strategy

for

the

Finding the organization/product in search engine results, e.g. Google

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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5.5 Does your company use IT tools to: *

Yes No I do not know

Encourage/facilitate an collaboration among staff

atmosphere

of

sharing

&

Identify & store core knowledge within the organisation

Re-use knowledge & prevent duplicationg of tasks

Create a central repository of knowledge & resources accessible by staff

6 Section 6: Applications
6.1 Communication tools - do you use:
E-mail Discussion forums Skype, MSN Remote meetings/video conferencing Other (please specify)

6.2 Which of the following tools do you use in your company:

MS Office / other office tools Graphic design tools / multimedia tools Programming tools CAD/CAM Any other critical system? Please specify!
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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LLP-LdV-TOI-2011-HU-012 http://sme2.prompt.hu

6.3 Are the following business applications used in your company: *

Don't know Yes No

Finance/Accounting tools

Human Resource Management tools

Document Management tools

Assets Management tools

Inventory Management tools

Decision Support System tools

Consumer Relationship Management (CRM) tools

Invoicing Management tools

Time Tracking tools

Data analysis tools

Other? Please specify

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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LLP-LdV-TOI-2011-HU-012 http://sme2.prompt.hu

6.4 Does your company use special integrated business applications (ERP): *
Yes No If 'Yes', please specify which one(s): Microsoft Dynamics GP Oracle E-Business Suite Intentia Application Suite SAP Business One JDEdwards Enterprise One SSA ERP LN (BAAN) Mapics SyteLine ERP Foxboro Mapics SyteLine ERP GAD MFG/PRO Compiere Compiere Cloud Edition Open ERP/Tiny ERP Tryton Apache OFBiz Openbravo Adempiere Other (please specify)

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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6.5 Does your company use the following services for business purposes: *
Yes No I do not know

Diagramming/mind-mapping MindMap)

software/service

(e.g.

Learning Management Systems software/services (e.g. Moodle)

&

e-learning

Social Networks software/(e.g. Facebook)

Social Media sharing sites/service (e.g. Youtube)

Blogging software/service (e.g. Wordpress, Blogger)

Social bookmarking software/service (e.g. Diigo)

Surveying software/service

Data analysis software/service

Customer Relationship Manager (CRM) software/service

Wiki software/service

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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6.6 Do you use Cloud Computing & Open Source software:

6.6.1 Does your company use the following tools for project work: *
Yes No I do not know

iGoogle

Google cloud

Google connect

Google+

Dropbox

XING

Google Docs

Netvibes

Microsoft Sharepoint

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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6.6.2

Does your company use the following marketing tools: *

Yes No I do not know

Facebook

Slideshare

Animoto

Youtube

6.6.3

Does your company use the following tools: *

Yes, for marketing Yes, for knowlegde sharing Yes, for both I do not know

Mahara

Twitter

LinkedIn

FaceBook

6.6.4 Does your company use the following Open Source systems: *
Yes No I do not know

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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SMF (Simple Machines Forum)

Drupal (Content Management System)

what2Do-Webmania (Task manager, CRM)

Joomla (Content Management System)

MyBB (Bulletinboard, forum)

PHP-Fusion (Content Management System)

WordPress (Content Management System)

6.7 Office Applications

6.7.1 Do you use Spreadsheets (e.g. EXCEL) for: *
I do not need it I need it, but I do not know, how to use it Yes, I use it

Creating and editing budgets

Creating business plans

Creating and managing company data

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Creating statistics for analysis of company business figures

Presentations, figures diagrams for business reports

&

6.7.2

Do you use Word Processors (e.g. MS Word) for: *

I do not need it I need it, but don't know how to use it Yes, I use it

Creating & editing business letters

Creating invoices & quotes

Writing business reports, embedding spreadsheet diagrams & tables

Preparing form letters/circulars

Preparing business cards & other company templates Training * Yes No

Would you like to join to the free online training where you can learn the free IT tools useful in your business? The course will be started in the first quarter of 2013. If you answer "yes", we will inform you about the exact starting date!

E-mail
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Country *

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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