MBA THESIS

THESIS TITLE Evaluate Training by implementing Return on Investment Model at Kuwait Institute for Scientific Research. THESIS METHODOLOGY (please tick one)
QUANTITATIVE QUALITATIVE MIXED (QUANT & QUAL)

SUPERVISORS NAME Dr. David Madzikanda STUDENT ID: 1200 THESES SUBMISSION DEADLINE 21/2/2010

INTAKE AND GROUP NUMBER Intake 8 Group 4 COUNTERPART: Kuwait SUBMISSION DATE 21/2/2010

This statement should be completed and signed by the student producing the thesis.
Declaration and Statement of Authorship: 1. 2. 3. 4. 5. 6. I hold a copy of this thesis, which can be produced if the original is lost/damaged. This thesis is my original work and no part of it has been copied from any other students work or from any other source except where due acknowledgement is made. No part of this thesis has been written for me by any other person except where such collaboration has been authorised by the supervisor concerned and is clearly acknowledged in the thesis. I have not previously submitted or currently submitting this work for any other thesis. This work may be reproduced, communicated, compared and archived for the purpose of detecting plagiarism. I give permission for a copy of my marked work to be retained by the School for review and comparison, including review by external examiners. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is considered cheating and is a very serious academic offence that may lead up to expulsion from the program. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Enabling plagiarism is the act of assisting or allowing another person to plagiarise or to copy your work

I understand that:
7.

8.

Last Name

First Name

Signature

Al-Yaseen

Reem

ABSTRACT
Training and development has been a subject of growing interest in recent years. A vital subject it covers the impact of training activity in employees performance. In human resource area, effect of training activities is highly dependent on the employees and level of training program. Evaluate training activities output and calculating return on investment as a subject has long been overshadowed numerous in-depth studies in employee performance at organizations; however it remains a crucial feature which if neglected has a negative consequences. Organizations provide training activities rely hugely on employee's ability to learn from training courses materials at optimal time. The evaluation of training activities and calculating return on investment achieve such results required good management, qualified HRD stuff understanding their role in evaluation process. The output training courses are needed to be evaluated with one of evaluation training activity models. The maintenance of this ideal of training activities with evaluate training programs output can help in measuring employees performance leading to long term improved productivity and increased profitability on organization. The aim of this research in the human resource area is measuring and evaluating training activities and calculate return on investment in Kuwait institute for scientific research (KISR) by using the ROI model of evaluation training courses output and calculate return on investment, in addition, to determine the variables that affect in evaluating training activities output. Amongst the key finds found in the study is fairness on evaluating training course but low in calculating return on investment in KISR. There results were based on using a sample of 259 employees from the ten divisions in KISR and adopting advance statistical techniques. Also, interviews were made with four managers and senior employees at KISR. Detailed finding and recommendations are documented providing same suggestion to management on area requiring attention in order to achieve improved training activities and calculate return on investment in Kuwait institute for scientific research. Key words: Training and development, evaluate training activities, return on investment, ROI model, Kuwait Institute for scientific research. 3