NAME: Sadaf Sayani PROGRAM: MBA REGESTRATION #: (16684) SUBMITTED TO: Dr. S. A.

Rab DATE OF SUBMISSION: 09/12/2011 COURSE: Training & Development (Friday 6-9)

Company Profile:
Headquartered in London, the Hong Kong and Shanghai Banking Corporation is one of the largest banking and financial services organizations in the world. HSBC's international network comprises around 9,500 offices in 86 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. HSBC Pakistan Ltd. offers commercial banking services. The company provides consumer banking services such as account, liquidity, transaction and delivery management services. The company was founded in 1984 and is based in Karachi, Pakistan. HSBC Pakistan Ltd. operates as a subsidiary of HSBC Holdings plc.

Industry (Main Activities):

Banking and Credit Intermediation - Investment Brokerage and Other Financial Investments

Learning & Development Manager:

Sana Nooruddin

Educational Level of People:

According to her, most of the people working here are graduates and post-graduates.

Training Need Analysis & Performance Appraisal:

Generally, a formal performance appraisal activity is carried out on yearly basis, however a constant evaluation and development is carried out by the line manager through constant feedback and coaching. She said, regular coaching, recognition and feedback give you the opportunity to improve and excel.

Training needs are there in the area of knowledge, skills and attitudes
According to Sana, the training areas are categorized into the following: Formal Skills Training Internal Training Programs External Courses Distant Learning Management Training Soft Skills Mentoring Training Libraries

Training Need Analysis:

As mentioned earlier, TNA is done through the performance appraisal.

Types of Internal and External Courses:

She answered, internal trainings which are conducted by our internal trainers include technical training for sales staff or it may include basic soft skills courses like time and stress management, motivation, emotional intelligence or group dynamics. Other external courses may be about customer service excellence, or team building, presentation skills or training for the development of our internal trainers.

Internal and External Trainers

There are no specific or particular external trainers; it depends on the training needs, our past experiences and the current scenario. As far as internal trainers are concerned, we have got our own pool and we also keep on evaluating and involving others who have the skills.

Details of Multiple Training Needs At Managerial and Staff Level:

She said, that we cannot specify only some particular training for all levels. It all depends. Yes there are a few courses which we always carry out at different levels, but it depends on the situation and training needs.

History of Training:
Sana replied, at HSBC, we have got our own learning network. Learning and Development has always been valued a lot here. At HSBC, we believe our primary competitive advantage comes from our employees. It is their ability that sets us apart from other financial services companies. In the ever changing financial services industry, all of us must continuously upgrade our skills and knowledge in order to maintain this competitive advantage. Our goal is to do all that we can to support training, development, and business education for our employees.