1. System Investigation: Understand the business problem or opportunity. 2. System Analysis: Develop an information system solution.

n. Using tools such as data flow diagrams, structured English, or decisions trees. The Role of the IS Department IS workers learn how the current system functions and how it The Information Systems (IS) department is responsible for meets (or fails to meet) the organizations informational needs. designing, building, and managing an organization's 3. System Design: information systems. Develop specification for the H/W,S/W, people network and In years past, the IS department served only the informational data resources and information product. needs of managers. Today, the IS team supports all workers in Use two design methods: 1) Top-down design, in which a business, and supports the business' mission, as well. designers start with the large picture and move to the details of An IS department's tasks include designing, planning, its function. 2) Bottom-up design, in which designers start installing, and maintaining systems; generating reports; and with the details and move to the major functions. cost control. 4. System Implementation: Four conversion methods can be use to move from an old system Role Players in an IS Department to a new one: An IS department can include many members with many different Direct all users stop using the old system and start using the skills. A large IS staff may include: new one. Managers Purchasing Agents Parallel the old system stays in use as increasing amounts of Computer Scientists Security Managers data are processed in the new one. Systems Analysts Trainers Phased users start using the new system, one component at a Programmers User Assistance Architects time. Database Specialists Technical Writers Pilot users at one site use the new system while all other System or Network Managers users keep the old system. Hardware Maintenance Technicians 5. System Maintenance: Use a post implementation review process to monitor, Q: Write the definition of System Development Life Cycle (SDLC)? evaluate, and modify the system. What are the different steps of SDLC? Write each one is details? Ans: System Development Life Cycle (SDLC) is process of conceiving, designing, and implementing, a system by the process of investigation, analysis, design, implementation & maintenance. It is

1) Write types of Information System (IS) with description? Ans: 5 types of IS have. They are: 1. Office automation system or information system in organization: This information system collects, stores and processes data to give an organization real time useful and accurate information. This information system encompasses data gathering information from the people and machines that collect, process, output and store data. Also in the networks that transmit and receive data and the procedures that govern the way data is handled. 2. Transaction Processing System (TPS): A transaction processing system provides a way to collect, process, store, display modify or cancel transactions. Most of these systems allow multiple transactions to take place simultaneously. The data that this system collects is usually stored in databases which can be used to produce reports such as billing, wages, inventory summaries, manufacturing schedules, or check registers. 3. Decision Support System (DSS): A decision support system helps make decisions by working and analyzing data that can generate statistical projections and data models. This system gives support rather than replacing a managers judgment while improving the quality of a managers decision. A DSS helps solve problems while using external data. 4. Management information system (MIS): A management information system is an information system that uses the data collected by the transaction processing system and uses this data to create reports in a way that managers can use it to make routine business decisions in response to problems. Some of the reports that this information system creates are summary, exception and ad hoc reports. All this is done to increase the efficiency of managerial activity. 5. Expert System: An expert system, also known as a knowledge-based system, is a computer system that is designed to analyze data and produce recommendations, diagnosis and decisions that are controlled. An expert system uses computers to foster the way a human brain may process information, learn and remember that information.

also called IS DEVELOPMENT OR DEVELOPMENT. Different stages of SDLC :1. System investigation. 2. System analysis. 3. System design. 4. System implementation. 5. System maintenance & system support. System investigation

APPLICATION

System analysis

System design

System implementation

System maintenance Write each one is details below:

Q. Define about ERP & SCM system software? What are the different solutions of ERP? How ERP systems work? Ans: ERP: Collects data from many divisions/departments/units located in different countries/branches of a firm for use in nearly all of firms internal business activities is called ERP system software.

AGV (automated guided vehicles) Robotics Automated conveyance systems Computerized scheduling and production control CAQ (Computer-aided quality assurance)

SCM: Supply chain management (SCM) is the combination of art and Q: What is the Supply Chain Management Key Issues? Write science that goes into improving the way your company finds the raw some SCM elements? components it needs to make a product or service and deliver it to Ans: Supply Chain Management Key Issues customers. Purchasing Manufacturing Distribution Customer Service/ Different solutions of ERP are: Financial Management Inventory Management Purchasing Sales Management Production Planning Advanced Visual Planning Manufacturing Management A typical ERP system would use multiple component of computer software and hardware to achieve integration ERP delivers a single database that contains all data for the software module
SOURCE MAKE DELIVER SELL Sales

Low purchase price Multiple vendors

Few changeovers Stable schedules Long run lengths

Low inventories Low transportation

High inventories High service levels Regional stocks

Elements of SCM: Strategic Supply Chain Design Resource Acquisition Long Term Planning (1 Year ++) Tactical Production/ Distribution Planning Resource Allocation Medium Term Planning (Qtrly, Monthly) Operational Shipment Scheduling Resource Scheduling Short Term Planning (Weekly,Daily) Q: What is Information flow of SCM? Ans: Information flow of SCM: Information is overriding element Need for databases Master files: Information about customers, products, materials, suppliers, transportation, production and distribution data- do not require frequent processing Q: Define CIM (Computer Integrated Management)? Write Status files- heart of transaction processing- track orders and subsystem of CIM? infrastructure status- updated daily. Essentially using the same information to make all plans right from Ans: CIM: Computer Integrated Management is the integration of the structuring the network to processing every day supply chain tasks. total manufacturing enterprise through the use of integrated systems and data communications coupled with new managerial philosophies that improve organizational and personnel efficiency. Some or all of the following subsystems may be found in a CIM operation: CAD/CAM (Computer-aided design/Computer-aided manufacturing) CAPP (Computer-aided process planning) ERP (Enterprise resource planning) CNC (computer numerical control) machine tools DNC (direct numerical control) machine tools FMS (flexible machining systems) ASRS (automated storage and retrieval systems)