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BY NATURE WE ARE RESTLESS, ALWAYS SEEKING IMPROVEMENTS, AND WILL REMAIN THIS WAY, ITS PART OF OUR DNA
Copyright 2010 Matrix Sourcing. All Rights Reserved.
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TABLE OF CONTENTS
SR# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 PREFACE COMPANY OVERVIEW QUALITY PROCESS FLOW CHART GARMENT ENGINEERING BULK FABRIC LOT APPROVAL PROCEDURE LAB TEST PROCEDURE INHOUSE PRE-PRODUCTION MEETING VENDOR PRE-PRODUCITON MEETING QUALITY ONLINE DATA (QUONDA) TYPES OF INSPECTION FINAL INSPECTION REQUIREMENTS FINAL INSPECTION PROCEDURE GARMENT INSPECTION METHOD GARMENT MEASUREMENT METHODS DEFECTS CLASSIFICATION PRODUCT SAFETY OVERVIEW SYSTEM AUDIT TRAINING (GENERIC) MATRIX CODE OF CONDUCT EMPLOYEES ETHICAL CODE ACKKNOWLEDGEMENT SUPPLIER MANUAL APPENDIX LIST (A THROUGH Z) CONTENTS PAGE # 2 3 5 6 11 12 13 16 20 21 25 26 35 52 81 103 106 107 108 110 111 112
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PREFACE
Quality is an integral part of services that Matrix Sourcing provides to its valued customers. Although this manual describes Matrixs quality requirements and expectations, Matrix also expects its partner suppliers to develop a positive culture of quality. This culture must begin with management commitment to prevention based & continuous improvement based quality systems including; x x x x Allocate appropriate resources to ensure quality systems are effective Encourage participation of all workers in improvement plans Ensure that processes are stable & capable Document systems, processes, procedures etc. as necessary to maintain effective operations
This manual offers step by step instructions to conduct inspections and thus serves the purpose of training team members. Many procedures included in this manual have been carefully adopted from our customers. Where necessary, some procedures have been standardized after carefully studying the standards and procedures supplied by our customers and any exceptions have been clearly marked. Although every possible effort has been employed to make this manual error free, if you find any errors, please feel free to contact the quality assurance department. This manual will be updated on continuous basis and latest update will always be available at Matrix portal database.
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COMPANY OVERVIEW
Matrix is a progressive and ethical buying office. It caters to select clientele linking them with reliable suppliers. Matrix develops a strategy as unique as the client, and then ensures that the linkages and relationships are not only monitored to meet and exceed expectations, but also keep evolving to higher levels of performance over time. Apart from core services that are specific to orders placed, Matrix also invests it's time and resources in nurturing continuous improvement in process, people and product. This is why relationships developed by Matrix last a lifetime. The company has been in business for over 20 years, and is considered a leader in region.
QUALITY CONTROL:
The Quality Control teams at Matrix perform pre-shipment audits. Resources are intelligently allocated to reflect priorities. Inspectors are regularly evaluated and certified to ensure transparency and homogeneity of the process. The QM (Quality Assurance + Quality Control) systems have been developed through years of successful business with the leading knitwear and woven brands of the US such as Nike, Adidas, MTAR, Van Heusen, BTX etc. Having done extensive work for the factories doing business with these buyers, the people at Matrix have gained a lot of valuable experience.
QUALITY ASSURANCE:
Assurance and Control are equal functions in our quality management program. Our assurance programs help identify areas of improvement, and lead to training programs at the vendors end. They are designed to build quality into the process and product. Assurance teams use many tools such as troubleshooting, monitoring of learning curves and fit products to process capability.
COMPLIANCE:
Ethics are the fundamental business principle at Matrix Sourcing. At Matrix, ethical business practices do not stop in-house, but also extends into various interconnected facilities for vendors. We make every possible effort to ensure our business partners are ethically responsible down the chain. All our vendors have to pass our stringent criteria of corporate and social responsibility. We keep ourselves abreast with customs and security compliance standards of all importing countries and ensure that the supply chain is fully secure and compliant. Some of our vendors are now ISO 14001 certified. All major vendors are compliant to WRAP and FLA standards, many already approved by these independent bodies.
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IT & HRD:
The IT department at Matrix takes care of all the needs of a global organization that needs to stay WELL INFORMED. It is equipped with the best hardware and software facilities specifically geared to the sourcing environment. The extranet takes care of the data collection and dissemination needs of the organization and ensures a smooth workflow throughout the office. This IT department also works in close relation with the Quality department so that realtime tracking of quality issues is possible through our in-house developed Quality Management System namely QUONDA. The information tracking module is built with a centralized database server that stores the entire companys information in one efficient database server.
TRAFFIC:
In the logistics area, globalization is creating even more complex supply chains. We manage shipments rapidly, safely and on-time all across the globe. The basis for this is our comprehensive network: combining air and ground transport for optimal delivery performance. On one hand this gives us worldwide reach, and on the other, a strong local presence and unique understanding of international markets and customers. The logistics department at Matrix has a combination of global reach and local knowledge which gives our buyers a competitive edge.
CORE OPERATIONS:
Our core operations are divided into two categories- Pre production / Approvals, and Production Monitoring & Management. Effective management of the pre-production approvals process is critical to delivering great quality product on time. Our pre production team works with well articulated and well thought out timing and action calendars ensuring that each product is ready for production in the true sense before it gets handed over to production departments for manufacturing. Timely approvals results in hassle free production without any stoppages. Each production activity is monitored closely for adherence to the start and end dates specified in the initial timing and action calendars.
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GARMENT ENGINEERING
The garment engineering plays integral roll in overall garment manufacturing. Before start of bulk production it is very essential to verify garment for measurements, aesthetic and garment manufacturability. Garment engineering also confirms the garment shrinkage and wash look etc. We can verify all these aspects through garment engineering to avoid production losses. To make garment before start bulk production to confirm following according to the requirement of customer.
x x x x x x
Fabrication Garment Aesthetics Garment Stitching Garment Accessories Garment wash and appearance testing Garment Specs
SIZE SET
QRS / PPS
PRODUCTION
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x x x
Matrix Sourcing sampling executive verifies garment construction, styling and garment measurement comply with given standards. After proto / fit approval, proto sample will send to the buyer and after buyer approval sales man sample procedure will start. In case of rejection of proto / fit sample, vender will re-submit the entire sample for proto / fit sample approval.
SALES SAMPLE
x Matrix Sourcing merchandiser will submit request to the vendor for sales samples along with style, fabrication and accessories details. x The sales sample will be made in actual fabric and accessories. x Pre-production meeting held in the presence of Matrix merchandising, vendor merchandising and production team. x All fabric, embellishment and accessories are signed by the Matrix Sourcing merchandising before start of sales sample production. x Matrix Sourcing sampling department conducts in line audits during sale sample production. x Matrix Sourcing sampling department will conduct final audit after completion of sales sample production.
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SIZE SET
x
After proto / fit approval, Matrix Sourcing merchandising forwards request to vendor for size set along with specs / grading. Matrix Sourcing sampling department verifies garment measurement and Construction according to the required standard and make its report. Matrix sampling also verifies proto / fit comments(if any) during size set evaluation.
QRS / PP SAMPLE
x
After size set approval Matrix merchandiser will forward request to vendor for Preproduction samples / Qualified reference sample along with previous samples comments. Matrix sampling verifies QRS / PP sample for fabrication, construction, measurement and accessories. After sample evaluation as per customer standards, Matrix sampling technition seal the QRS / PP sample for production reference. In case of sample rejection factory resubmits sample to Matrix Sourcing for evaluation.
QRS / PP sample is a physical sample that represents an acceptable product. The purpose of QRS / PP sample is to demonstrate manufacturing capability prior to start of production, and ensure product conformance in production. The sample is kept in the production line, so that it is available for tailors and other production staff for quick review. For any change in QRS / PP sample a new sample is sealed to avoid any mistakes.
ROLE CLARIFICATION
Sample Type Proto Sales Sample Development Sample Size set QRS / PP TOP Owner Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Responsible Sampling Sampling Sampling Sampling Sampling QC In loop QC QC QC QC QC Sampling
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HOW TO COMMENT ON SHADE? Use one or more of shade dimensions from below. Only use one from the slashed options at a time.
+a* Redd
Depth: Go Light / Go Dark Tone: Go Red / Go Green / Go Blue / Go Yellow Chroma: Go Bright / Go Dull
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Physical properties tests e.g. cuttable width, GSM, fabric count, dimensional stability, skewness, pilling resistance, pH, flammability, UV transmittance etc Colorfastness properties tests e.g. colorfastness to laundering, perspiration, water, crocking etc Stretch and strength properties e.g bursting strength, snagging, abrasion resistance, seam slippage, tear test, tensile test etc Water resistance properties e.g water repellency, rain test, hydrostatic pressure test, waterproofness etc Moisture management properties e.g absorbency test, wicking test etc Garment durability and appearance retention tests Graphic and print durability tests
x x x
Note: All tests are conducted based on customers testing requirements / methods therefore customer manual is always consulted prior to testing. QC must evaluate the tested specimen by himself for following;
x
Compare test report number with the number mentioned on tested specimen to ensure that the report is of tested specimen Compare tested specimen with its approved standard Check tested specimen for any color bleeding, shrinkage, pilling, damage, print durability etc
x x
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When:
After PP sample has been sealed by sampling department.
PARTICIPANTS:
x x x x x x Sampling Executive Pre-production Merchandiser Production merchandiser Quality Control Manager Quality Controller Product Safety Analyst
Sampling Briefing:
Sampling executive gives comprehensive briefing about styling according to customer fit comments. He identifies vital concerns in the style and also mentions its technical aspects.
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Note: The concerned production merchandiser should sign all approvals before handing over to QC. In case of non-availability of any of the above approvals, production merchandiser must mention the date for handing over missing approvals. This date should be prior to start of production.
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PARTICIPANTS:
1. Matrix Quality Control Manager 2. Matrix Quality Controller 3. Matrix Merchandisers. 4. Vendor Quality Control Manager 5. Vendor Quality Inspectors 6. Vendor Cutting Manager 7. Vendor Sampling Manager 8. Vendor Production Manager 9. Vendor Production Supervisors 10. Vendor Rowing Inspectors 11. Vendor Merchandisers Matrix QC leads Vendor pre-production meeting and discusses potential concerns in production as below.
Fabrication Issues:
x x x All expected fabrication issues especially those highlighted by the customer during sampling process. Potential production problems according to fabric behavior i.e. pilling in fleece fabric, holes and contrast seeds in thermal fabric etc. Fabric GSM, Shrinkage, Shade & Cross staining.
Cutting issues:
x x All cutting related issues highlighted by the customer during sampling process i.e. measurements, stripe matching, pattern adjustment and fabric wales positioning etc. Grading of pocket, panels, inserts etc
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Embellishment issues:
x
All potential issues in application of embellishment i.e. print, embroidery, flock, heat transfer, decorative patches etc are discussed.
x x
Finishing issues:
x All expected finishing and packing issues specially those highlighted by the customer are discussed with vendor. This includes garment shape, fold size, carton size and printing etc. After conducting Vendor pre-production meeting, Matrix QC distributes pre production comments to all participants through e-mail. Matrix QC emphasizes on vendor pre-production meeting points during sewing inline, pre final and final inspections. The vendor representative gives production time and action plan (T.N.A) to Matrix QC in vendor pre-production meeting. Pressing instructions are placed and clearly demonstrated. Factory specs men are advised to measure first batch after pressing to ensure that pressing instructions are properly followed.
x x x x
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IM #
Pre- Shrink
/ Draw cord
Panels
Ribs
Twill tape
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QUONDA
Updated: January, 2010 19
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QUONDA analyst plans audit schedule considering number of audits at different locations. Audit code is generated for every audit to be conducted, system generated SMS is sent to all QCs about their audit schedule and audit codes.
QCs perform their inspections in factories according to the given schedule. After completion of each inspection QCs make their reports, take defectives pictures and send SMS of audit findings to system. The entered report appears in QUONDA database within few seconds and SMS alert is sent to all key personnel at factory and matrix about audit findings. QUONDA analyst at Matrix continuously monitor inspection reports from all sources and takes immediate action in case of any problem.
QCs upload defective pictures (every inspection) and carton pictures (final inspection) in QUONDA database at the end of the day or very next day. The record of inspections entered in QUONDA is later used as a tool for conducting different types of quality analysis. This system has ability to spot trends and resolve issues as they occur. Time reduced between audit conducted & results being delivered to stakeholders to take corrective & preventive actions. QUONDA provides optimal allocation of resources based on individual skills, proximity & availability
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TYPES OF INSPECTIONS
Matrix quality department conducts different types of inspections in fabric and garment form. Quality manual of every customer is consulted before starting inspection of any brand. All inspection reports are prepared on formats designed by Matrix Sourcing and entered in Matrix database by Matrix QC. Production status should be noted on the appropriate box on this format.
FABRIC INSPECTION
This inspection is performed in facilities offering fabric as final finished prouduct. The purpose of this inspection is to assure that fabric produced is as per customer requirements. Customer manual for quality standards, test requirements and auditing procedures must be consulted. Fabric inspection is conducted at two different stages; 1. Off loom fabric inspection 2. Final fabric inspection
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PRE-FINAL INSPECTION
WHY: To check the quality of shipment expected to be presented for final inspection. It is a chance to make any necessary correction, as at final inspection stage time for correction may be limited. WHEN: At least 80% of shipment is packed in cartons. HOW: Garments are randomly selected and checked for quality and measurements. This inspection is also based upon customers Acceptance Quality Level (AQL) requirement.
FINAL INSPECTION
WHY: To check the outgoing quality of garments & measure the defect rate. WHEN: Once complete shipment is packed and shipping documentation are ready. HOW: Garments are randomly selected and checked for quality and measurements. This inspection is also based upon customers Acceptance Quality Level (AQL) requirement. An Inspection certificate is issued to vendor upon completion of this inspection.
WHEN: After inline inspection, garments must be washed if required, pressed and packed as
bulk.
HOW: Every customer has its own requirement for shipment samples. Customers quality
standards are strictly followed while inspection. Please note that some customers do not require TOP or inline samples.
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Vendor must inform Matrix 24 hours prior to presenting final audit. This request is made through e-mail. Vendor will also give weekly audit plan on prescribed format. For late night and off day audits, vendor must inform Senior Management (COO) 48 hours prior to presenting final audit. Note: If any of the above is missing, QC is bound to not conduct Final audit.
IMPORTANT
x
All third time failed audits are considered b-grades and matrix sourcing notifies to buyer. Matrix auditing policy requires all QCs / QAs to takes pictures of the nonconformances found during their audits. This applies to all inspection levels and factories must endorse this practice.
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WORKSPACE REQUIREMENTS:
A. The work area should be well organized at all times. Environment clean, dry and quiet. B. Work space should be clean and clear. C. Appropriate room temperature and light level should be maintained in inspection area.
AUDITING TOOLS:
All auditing tools should be well organized and accessible. A. Steel or reinforced fiberglass tape. B. Box Knife. C. Defect stickers.
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PAPER WORK:
Paper work should be located. This includes; Brand information: Quality manual, Measurement manual. Audit information: AQL chart, audit reports, wash test reports, additional reports if required. Style information: Specification sheet, PO, PP sample, approved trim cards, size specification, embellishment artwork etc.
ADDITIONAL REQUIREMENTS:
Following additional requirements should be followed;
x x x x x
Pre- final pass report Packing list Deviation Chart QRS (Qualified reference sample) / Color wise QRS Product safety report and Metal detection (If applicable)
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# of Cartons 18 1 15 1 22 1 15 1
M 24 19 24 23
L 24 22 -
XL -
2XL -
Total
74
42 S
90 M 5. 4 5. 2 18
XL -
2XL -
Carton (Kgs)
Weight
5.2 5.0
Length: Pakistan
12
Height:
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DEVIATION CHART
Deviation chart should be in the following or similar computerized format preferably on vendor letter head. Make sure that the deviation is within acceptable percentage, size wise, Color wise and in total as allowed by the customer. If deviation is out of tolerance then inform Manager QC and Merchandiser. Deviation is always preferred to be on plus side. Deviation Chart Customer Style # PVH D1242332 Date PO # Vendor ID # M 432 0 430 -2 -0.46% M 432 0 430 -2 -0.46% M 864 0 860 -4 -0.46% L 605 0 615 +10 +0.02% L 605 0 615 +10 +0.02% L 1210 0 1230 +20 +0.02% XL 537 0 537 0 0% XL 537 0 537 0 0% XL 0 20-Jan-2005 E0231334-0003 8706 XXL 173 0 190 +17 +0.1% XXL 173 0 190 +17 +0.1% XXL 0 Total 1,855 0 1,882 +27 +0.01% Total 1,855 0 1,882 +27 +0.01% Total 3710 0 3764 +54 +0.01%
Vendor Name D.S . Textiles Color: RED S 108 0 110 +2 +1.85% S 108 0 110 +2 +1.85% S 216 0 220 +4 +1.85%
Order Quantity Pre-Shipped Packed Quantity Deviation (+/-) Deviation (+/-%) Color: NAVY
Order Quantity Pre-Shipped Packed Quantity Deviation (+/-) Deviation (+/-%) Grand Total Order Quantity Pre-Shipped Packed Quantity Deviation (+/-) Deviation (+/-%)
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AQL CHART
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D. Total cartons = CTN / SKU * SKU. E. PCS/CTN = Sample size / total cartons. QC prepares a table of SKU calculation and take sample size accordingly.
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PACKING INSPECTION
Once cartons are marked for sample, QC checks following in the selected cartons;
x
Carton labels are compared with carton contents. Whatever is mentioned on the carton should be inside carton. Embellishment along with other packing accessories is checked while checking carton contents accuracy. Hangtag & UPC is checked for correct IM#, correct style, correct color, and polybag orientation etc. Packing Assortment / Ratio. Polybag size, polybag print, ventilation holes etc. Garment fold size. Packing accessories are checked e.g. Hangtags, Clips, Pins, Tissue Paper etc. If required by the customer garments are passed through metal detector machine.
x x x x x
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Garment folding, garment orientation, hang tags, stickers placements, ploy bag printing etc is checked with approved standards. QC checks consistency of color, embellishment shade and stickers placement for all contents of carton. QC checks all colors used on garment body with color standards / fabric approvals. Color combinations of all items are checked with color specification sheet. Specification and placement of all items used on garment is checked. If bill of materials is provided by the buyer then garment is compared thoroughly checked with BOM. Color combination and embellishment size is checked with embellishment colored artwork, sample and embellishment approvals. All stitching details are checked with QRS and Style sheet. All labels, UPC, Polybag and other packing accessories are checked with PP sample and approved trim card. Three garments in each size are checked for measurements i.e. one garment is checked for complete measurements and two garments are checked for key measurements. If any measurement falls out of tolerance then all sample size is checked for that specific measurement.
x x x
x x
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SHIPMENT SAMPLES
Matrix QC picks shipment samples after each final inspection. Quantity of shipment samples taken varies from customer to customer. Normally it is preferred to have shipment samples available in all colors and sizes for a single style. The main purpose of shipment sample is to assure product quality of concerned shipment to customer and In case of any complaint from customer, Matrix can verify with their reference shipment sample.
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2. Pick up by shoulder points. Check front & back appearance & presentation is correct.
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5. Examine inside and outside of collar / neck. Examine inside shoulder seam
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8. Fold sleeve across front of garment, examine back left armhole. Check for shading.
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10. Examine left underarm seam & left side seam. Check C&C label.
11. Examine bottom hem inside and out, front & back.
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14. Fold sleeve across front of garment. Examine back right armhole, check for shading.
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16. Turn garment over. Examine styling details & any unchecked seams on back.
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8. Fold front rise towards auditor, outseam to inseam. Examine styling details. Examine left outseam, including side pocket. Check for shading.
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13. Return leg to original position. Turn pant over, back rise to auditor. Examine right out seam.
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14. Examine right leg opening. If elasticized stretch out to full extent.
15. Turn over garment. Examine styling details. Examine other unchecked seams.
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3. Open & check center front opening. Check appearance and presentation. Examine styling details facings, labels, pockets etc.
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4. Examine inside collar. Starting with left shoulder seam examine all liner seams in a clockwise direction.
5. Examine bottom hem inside & out, front & back. If elasticized, stretch out to full extent.
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7. Fold forward at shoulders. Examine back neck. Examine inside and outside of hood.
9. Fold sleeve across front of garment, examine back left armhole. Check for shading.
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14. Fold sleeve across front of garment. Examine back right armhole, check for shading.
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16. Turn jacket over. Examine styling details & any unchecked seams.
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GARMENT MEASUREMENT
Size specifications provided by the customer, are critical and must be followed. It is vital to ensure that all garments conform to these specifications. Please note that the measurement method may vary from buyer to buyer therefore buyer measurement manual must be consulted for measurement compliance check.
How to Measure?
The measurement methods of different areas on different garment types are shown below;
Knitted Top
CHEST (1 INCH BELOW ARMHOLE)
Measure 1 inch below armhole, straight across from edge to edge.
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ACROSS BACK
At specified point below high point shoulder, measure straight across armhole seam to armhole seam.
ACROSS FRONT
At specified point below high point shoulder, measure straight across armhole seam to armhole seam.
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BOTTOM HEM
Continuous Hem: Measure at bottom across from edge to edge. Vented Hem: Measure just above the vent opening across from edge to edge.
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ACROSS SHOULDER
Measure from left shoulder point (top most point of sleeve/body overlock seam) to right shoulder point straight across.
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SLEEVE CAP
Measure straight from center cap to farthest end of cuff or hem with garment laid flat and at a natural angle.
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ELBOW (CENTERED)
Fold cuff edge to high point of armhole, measure straight across folded line.
FOREARM
Mark specified point up from cuff edge, then measure straight across at a right angle to sleeve fold.
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CUFF OPENING
Measure cuff opening at center.
ARMHOLE (CURVED)
Measure from high point of armhole seam to lowest point of armhole seam along the seam.
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RAGLAN DEPTH
Measure from HPS to imaginary line at under arm seam.
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NECK CIRCUMFERENCE
Measure from center of collar band button to outer corner of buttonhole along the neck over lock seam.
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COLLAR SPREAD
Fasten CF Collar band button. Fold collar naturally. Measure distance between the two collar points.
TIE SPACE
Fasten CF Collar band button. Fold collar naturally. Measure space at center front neck.
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Collar: Measure from collar/body join seam. Trim: Measure from trim / body join seam.
PLACKET WIDTH
Measure from edge to edge of placket.
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PLACKET LENGTH
Measure from top of placket to the bottom stitching line of placket box. *Do not include the placket box if specially instructed.
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HOOD LENGTH
Measure from back neck seam to front edge along seam.
HOOD WIDTH
Measure straight across hood from edge of opening to center back edge.
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POCKET WIDTH
Measure across top edge of pocket from edge to edge.
POCKET HEIGHT
At Side: Measure at side of pocket from top edge to bottom edge At Center: Measure at center of pocket from top edge to bottom edge.
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POCKET OPENING
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KNITTED BOTTOMS
Waist (Relaxed) Measure from side to side along the middle of the waistband without applying pressure.
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WAIST (STRETCHED)
Extend waistband just enough to remove all gathering. Measure from side to side along the middle of the waistband.
WAISTBAND HEIGHT
Measured from the waistband joining seam to the top of waistband.
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FRONT RISE
Measured from below waistband to crotch along the natural counter of front seam. * Measure from top of waist band if specified.
BACK RISE
Measured from below waist band to crotch along the natural counter of back seam. *Measure from top of waist band if buyer required.
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THIGH
Measured 1 below crotch from inseam joining seam across to the out side of leg parallel to bottom edge of leg opening.
KNEE (AT )
Fold the leg so that bottom is touching crotch. Measure the fold line parallel to bottom.
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BOTTOM OPENING
With the garment lying flat, measure straight across from side to side at the leg opening edge.
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INSEAM
Measure from crotch to bottom edge of hem.
OUT SEAM
Measure along side seam from below the waistband to the bottom of leg. *Include waistband if specified.
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POCKET OPENING
Measure pocket opening seam to seam.
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ZIPPER LENGTH
Measure from outside edge of zipper stopper to outside edge of zipper slider.
FLY LENGTH
Measured straight from top of waistband to bottom of fly
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FABRIC DEFECTS
This category should be used for defects found within the fabrics used to make a garment.
SLUB
KNOT
SNAG
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109 - SHADING
Noticeable color difference between the same color. GMT-GMT Noticeable color difference between the same color. Panel-Panel. Finishing streaks. Shading that can be seen during visual inspection should be viewed with light box. If shading is visible under CWF lighting or daylight, product should be considered defective.
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Roping
Twisted
Uneven hem
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TRIMS DEFECTS
This category should be used for defects in assemblies / sub-components that are not fabric materials that may or may not serve a mechanical function or operation in a garment.
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EMBELLISHMENTS DEFECTS
This category should be used for defects related to application of an image, graphic, embroidery etc. that is of a decorative nature.
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Poor coverage is prints with light ink coverage resulting in the fabric color bleeding through the print, or too much ink where the ink builds up is too heavy often resulting in a blurry print or varying color intensity within a heat transfer.
Poor registration is poorly aligned image where details appear out of place.
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LABELING DEFECTS
This category should be used when defects are related to labels that are functional and not decorative in nature e.g. care and content label, PO ID, Corporate loop label etc.
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CLEANLINESS / APPEARANCE
This category is used when any foreign contaminant or substance is found on a garment or in its packaging.
601 - SOIL
Soiling is a generic term used to describe any type of stain caused by dirt, dust, soil, oil, grease marks, ink smears etc. Any soil that affects appearance of a garment shall be considered defective.
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PACKAGING DEFECTS
This category should be used when discrepancies are found in carton labeling information, pack quantities or methods of packaging.
Polybag misprinted
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Drawcord Metal Detection Metal contamination prevention Sharp points Small parts Torque and tension Flammability Neck stretch
DRAWCORD
Drawstrings, functional cords and decorative cords are considered as an important element of product safety. Some customers prefer not to use drawstrings on infants and toddler product or may have exposed drawcord length requirements for different product categories. Matrix PS analyst is involved in development process and he must assure that cords are exactly used and applied as per customer safety protocol.
METAL DETECTION
Some customers and destinations (Japan) have requirement of passing products or items through metal detector machines. Matrix has worked with its vendors to develop metal detection procedures as per customers requirements. PS analyst ensures that the MD premises are designed and maintained as per customer standards. Normally customers require conveyer detector and hand held metal detector as MD equipment. The MD equipment must be calibrated before use and is also calibrated by third party after a specific time period given by customer. Monthly PS audits are conducted at vendor premises to check compliance with procedures. Metal detection reports are maintained as per procedures outlined by customers.
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Embroidery, sewing, hand sewing and tag gun needles should be controlled. All broken needle fragments should be located. Follow needle replacement procedure set by buyer. Control metallic tools and components e.g. nails, scissors, clippers, machine parts etc. Record of metallic tools and needles should be maintained as per customer requirement.
SHARP POINTS
Sharp points on product may result in injury or discomfort to user. Sharp points are not acceptable by some customers and must be eliminated. Matrix PS analyst identifies small parts during garment engineering process and ensures testing and elimination of sharp points as per customer product safety protocol.
SMALL PARTS
Any small part that can detach from garment contains risk of choking or suffocation if swallowed by a child. Matrix PS analyst is responsible to identify and test small parts as per customer product safety protocol.
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FLAMMABILITY
Some customers require flammability testing on garments intended to be used as childrens sleepwear. The criteria followed for flammability testing is as per customer safety protocol. Matrix PS analyst identifies styles to be tested during development process and ensures that flammability requirements set by customer are properly followed and implemented.
NECK STRETCH
Minimum neck stretch is basic requirement for most of the customers. Minimum neck stretch on negative side may not fit naturally on human body and thus becomes difficult to wear. Negative neck stretch on kids garment may also cause suffocation to child. Minimum neck stretch standards, inspection equipment and method may vary from customer to customer therefore it is always recommended to consult customer safety protocol for neck stretch procedures.
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SYSTEM AUDIT
Matrix quality assurance department conducts system audit in all areas of production. The purpose of system audit is to assure that the quality systems in all production areas are not violated. Some key areas monitored during system audit are:
x
Workspace conditions in all production areas e.g cleanliness of workstations, lighting standards, work area temperature etc. Quality standards and expectations for all key areas and operations displayed in concerned department e.g Embellishment standards display, critical operation display in front of sewing operators, etc. SOPs for production operations displayed in all concerned departments and followed. Handling and isolation of WIP (work in process) / inventory control. Correct use of inspection methods in all areas of production. Department targets and key reports displayed and shared down the level. Needle replacement policy and product safety procedures. Problematic machines flagged and tools controlled. Availability of reference samples in all production areas. Maintainance of machines and preventive maintainance time.
x x x x x x x x
System audits are conducted on regular basis and audit findings are discussed with all concerned personnel. Matrix also asks for corrective action plan for all non-conformances observed during system audit. Factory must mention timeline and name of responsible person on corrective action plan. Note: System audit format is attached in appendix E.
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TRAINING (GENERIC)
Training plays a vital role in improving knowledge and skills of any human being. Matrix has always desired improvements in the skills of employees therefore conducting training sessions is a norm at Matrix. Training sessions conducted by Matrix are not only limited to its employees but also to vendor concerned personnel. The objective of training sessions is to keep everyone well versed with current quality practices and expectations. The key topics of training are mentioned below;
x x x x x x x x x
Quality Introduction. Defects Identification and classification. Clockwise garment Inspection. Garment Measurement procedures. Final audit procedures. Report making and entries on portal database. Job description. Case study analysis. Customer specific training etc.
These training sessions are designed considering employee needs, current industry requirements and customer expectations. A training calendar is distributed to all concerned staff before starting these sessions. Training sessions are followed by a series of written and practical evaluation tests, so that effectiveness of these training sessions is assured and can be later used as a tool to evaluate employees. Note: Training calendar is attached in appendix F..
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COMPENSATION The contractor provides each employee at least the minimum wage, or the prevailing industry wage, whichever is higher; provides each employee a clear, written accounting for every pay period; and does not deduct from employee pay for disciplinary infractions. BENEFITS The contractor provides each employee all legally mandated benefits. HOURS OF WORK/OVERTIME The contractor complies with legally mandated work hours; uses overtime only when each employee is fully compensated according to local law; informs each employee at the time of hiring if mandatory overtime is a condition of employment; and on a regularly scheduled basis provides one day off in seven., and complies with local overtime limits.. ENVIRONMENT, SAFETY AND HEALTH (ES&H) The contractor has written environmental, safety and health policies and standards, and implements a system to minimize negative impacts on the environment, reduce work-related injury and illness, and promote the general health of employees. DOCUMENTATION AND INSPECTION The contractor / vendor maintains on file all documentation needed to demonstrate compliance with this Code of Conduct and required laws; agrees to make these documents available for Matrix and agrees to submit to inspections with or without prior notice.
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_______________________________ DATE
This Matrix Quality Manual is the confidential property of Matrix Sourcing and is not to be copied or reproduced without written consent of Matrix Sourcing.
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