ANO 91-0034, Issue-I1 , Date of Issue:13th December 2010

CIVIL AVIATION AUTHORITY, PAKISTAN Air Navigation Order No. : 91.0034 Date : 13th December 2010 Issue : Two

SECURITY PROCEDURES FOR FLIGHT CREW AND CABIN CREW CONTENTS SECTIONS: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Authority Purpose Scope Effective Date Definitions Domestic Commercial Operations Security of the Flight Crew Compartment Door Cabin Crew Notification to the Flight Crew Locking Mechanism Flight Crew Compartment Access Procedures Aeroplane Search Procedure Checklist Bomb Threats on the Ground Bomb Threat in Flight Training Programmes Reporting Acts of Unlawful Interference Unruly Passengers Miscellaneous Appendix A: Appendix B: Appendix C: Appendix D: Appendix E: Appendix F: Appendix G: Appendix H: Aircraft Security Search Checklist on Ground only. Bomb Search Checklist Aircraft in Flight Training Programme Least Risk Bomb Location (LRBL) Checklist Preflight Security Checklist Witness Report Form Final Warning Unacceptable behaviour aboard this Aircraft Final Warning Smoking Prohibition aboard this Aircraft

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ANO 91-0034, Issue-I1 , Date of Issue:13th December 2010

CIVIL AVIATION AUTHORITY, PAKISTAN Air Navigation Order No. : 91.0034 Date : 13th December 2010 Issue : Two SECURITY PROCEDURES FOR FLIGHT CREW AND CABIN CREW

1. 1.1

Authority This Air Navigation Order (ANO) has been issued in pursuance of Rules 4(3), 118, 326 to 332, 360 and all other enabling provisions contained in Civil Aviation Rules, 1994 (CARs, 94). Purpose This ANO provides standards and procedures for Flight Crew and Cabin Crew members deployed by the Commercial Air Transport Operators holding Air Operator Certificate (AOC) issued by Pakistan Civil Aviation Authority to ensure security. Scope This ANO contains instructions and guidelines governing the security procedures for flight crew and cabin crew members to be utilized by the Commercial Air Transport Operators holding AOC issued by Pakistan Civil Aviation Authority under CARs, 1994. Effective Date This ANO shall come into force with immediate effect. Definitions Able-bodied Passenger(s) (ABPs): Passengers who are clearly physically able and are willing to help cabin crew maintain good order and discipline on board the aircraft. Acts of unlawful interference:

2. 2.1

3. 3.1

4. 4.1 5. 5.1

5.2

5.2.1 violence against a person on board of an aeroplane, on ground or in flight, if that act is likely to endanger the safety of that aeroplane; 5.2.2 destroying an aeroplane in service by causing damage to such an extent which renders it incapable of flight or which is likely to endanger its safety in flight;

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5.2.3 placing or causing to be placed on an aeroplane in service, by any means whatsoever, a device or substance which is likely to destroy that aeroplane, or causing damage to it which renders it incapable of flight, or causing damage to it which is likely to endanger its safety in flight; 5.2.4 destroying or damaging aerodrome installations, air navigation facilities or interfering with their operation, if any such act is likely to endanger the safety of the aeroplane; 5.2.5 communicating information which is known to be false, thereby endangering the safety of an aeroplane in flight. 5.3 5.4 Airside: The movement area of an airport, adjacent terrain and buildings or portions thereof, access to which is controlled. Aircraft Security Check: An inspection of the interior of an aircraft to which passengers may have had access and an inspection of the hold for the purposes of discovering suspicious objects, weapons, explosives or other dangerous devices. Background Check: A check of a persons identity and previous experience, including criminal history, where appropriate, as part of the assessment of an individuals suitability for unescorted access to a security restricted area. Bomb threat is a communicated threat, anonymous or otherwise, which suggests, or infers, whether true or false, that the safety of an aeroplane inflight or on the ground, or any aerodrome or civil aviation facility or any person may be in danger from an explosive or other item or device. Cargo: Any property carried on an aircraft other than mail, stores and accompanied or mishandled baggage. Clear Zone: The area of the passenger cabin immediately in front of the flight crew compartment door, including galleys and lavatories. Crime on board (on ground and in-flight) is considered to be infringement of law committed on board an aeroplane. Hijacking is an act of aggression in which the aggressor(s) force(s) the Commander to relinquish part of his authority in assuming command over the aeroplane. Human Factors Principles: Principles which apply to design, certification, training, operations and maintenance and which seek safe interface between the human and other system components by proper consideration to human performance. Human Performance: Human capabilities and limitations which have an impact on the safety, security and efficiency of aeronautical operations.

5.5

5.6

5.7 5.8 5.9 5.10

5.11

5.12

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5.13

Improvised Explosive Device. A device, placed or delivered, and fabricated in an improvised manner incorporating explosives or destructive, lethal, noxious, pyrotechnic or incendiary chemicals designed to destroy, disfigure, distract or harass. In Flight: The period from the moment all external aircraft doors are closed following boarding through the moment when one external door is opened to allow passengers to leave the aircraft or until, if a forced landing, competent authorities take over responsibility for the aircraft and individuals and property on the aircraft. For the purpose of the Tokyo Convention an aircraft is considered to be in flight from the moment when power is applied for the purpose of take-off until the moment when the landing run ends. Lockdown: The condition of the flight crew compartment door being closed and locked securely, with no traffic permitted either in or out of the flight crew compartment. Regulated Agent: An agent, freight forwarder or any other entity who conducts business with an operator and provides security controls that are accepted or required by the appropriate authority in respect of cargo, courier and express parcels or mail. Rules: Civil Aviation Rules, 1994 (CARs, 94) Sabotage is an act or deliberate omission, intended to cause malicious or wanton destruction of property, endangering or resulting in unlawful interference with civil aviation and its facilities. Screening: The application of technical or other means which are intended to identify and / or detect weapons, explosives or other dangerous devices which may be used to commit an act of unlawful interference. Security: A combination of measures and human and material resources intended to safeguard civil aviation against acts of unlawful interference. Security Control: A means by which the introduction of weapons, explosives or other dangerous devices which may be utilized to commit an act of unlawful interference can be prevented. Security Restricted Area: Airside areas of an airport into which access is controlled to ensure security of civil aviation. Such areas will normally include, inter alia, all passenger departure areas between the screening checkpoint & the aircraft, the ramp baggage make up areas, cargo sheds, mail centres, airside catering and aircraft cleaning premises. Sterile Flight Deck: During critical phases of flight and all flight operations (except cruise) conducted below 10 000 feet, no crew member may engage in any activity or conversation that is not required for safe operation of the aircraft. Non-essential cockpit-cabin communication is prohibited during this period.

5.14

5.15

5.16

5.17 5.18

5.19

5.20 5.21

5.22

5.23

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5.24

Threat Levels: A series of four defined threat levels of passenger disturbances, established so as to give common definition and thereby understanding to all concerned parties as to what is occurring on the aircraft: Level 1 - Disruptive behaviour (suspicious or verbally threatening); Level 2 - Physically abusive behaviour; Level 3 - Life-threatening behaviour; Level 4 - Attempted breach or actual breach of the flight crew Compartment. Unidentified Baggage: Baggage at an airport, with or without a baggage tag, which is not picked up by or identified with a passenger. Domestic Commercial Operations Security Regulations set forth in this ANO are applicable to Domestic Commercial Operations also. Security of the Flight Crew Compartment Door In all aeroplanes which are equipped with a flight crew compartment door, this door shall be capable of being locked, and means shall be provided by which cabin crew can discreetly notify the flight crew in the event of suspicious activity or security breaches in the cabin. Cabin Crew Notification to the Flight Crew Several means are available by which the cabin crew can discreetly notify the flight crew in the event of suspicious activity or security breaches in the cabin:

5.25 6. 6.1 7. 7.1

8. 8.1

8.1.1 a pre-arranged signal of chimes should be established to indicate a security emergency. It is important to keep this simple, however, to preclude confusion under stressful situations; and 8.1.2 code words to indicate inability to speak freely should be pre-arranged. They should be simple and in the primary language of the crew. If changed too frequently, they can be easily forgotten under stress. 8.2 8.3 A combination of the above means would assure redundancy of absolutely critical communication capability. All passenger carrying aeroplanes of a maximum certificated take-off mass in excess of 45 500 kg or with a passenger seating capacity greater than 60 shall be equipped with an approved flight crew compartment door that is designed to resist penetration by small arms fire and grenade shrapnel, and to resist forcible intrusions by unauthorized persons. This door shall be capable of being locked and unlocked from either pilots station. In all aeroplanes which are equipped with a flight crew compartment door in accordance with para 8.3:

8.4

8.4.1 this door shall be closed and locked from the time all external doors are closed following embarkation until any such door is opened for disembarkation, except when necessary to permit access and egress by authorized persons; and

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8.4.2 means shall be provided for monitoring the entire door area outside the flight crew compartment to identify persons requesting entry and to detect suspicious behaviour or potential threat. 8.5 All passenger carrying aeroplanes should be equipped with an approved flight crew compartment door, where practicable, that is designated to resist penetration by small arms fire and grenade shrapnel, and to resist forcible intrusions by unauthorized persons. This door should be capable of being locked and unlocked from either pilots station. In all aeroplanes which are equipped with a flight crew compartment door in accordance with para 8.5:

8.6

8.6.1 the door should be closed and locked from the time all external doors are closed following embarkation until any such door is opened for disembarkation, except when necessary to permit access and egress by authorized persons; and 8.6.2 means should be provided for monitoring the entire door area outside the flight crew compartment to identify persons requesting entry and to detect suspicious behaviour or potential threat. 9 9.1 Locking Mechanism The locking mechanism on the flight crew compartment door of the affected aircraft may have a key lock in the door operable from the cabin side but capable of being overridden from the flight crew compartment, and a capability of electronically locking and unlocking from either pilots station. Flight Crew Compartment Access Procedures Coordination and visual positive identification.

10. 10.1

10.1.1 Operational procedures must be in place to ensure that flight crew compartment access is coordinated with the flight crew in advance via the cabin interphone system. Once a request has been made by cabin crew to enter the flight crew compartment via the interphone (and via keypad on aircraft so equipped), the flight crew would visually positively verify who is at the flight crew compartment door and the exact circumstances existing prior to unlocking the door. 10.2 Monitoring Requirement.

10.2.1 Monitoring by the flight crew of the door area should only be necessary when cabin crew or other authorized personnel are requesting admittance to or are about to exit, or are exiting, the flight crew compartment. Procedurally this will normally be limited to periods of relatively low workload, such as above 10 000 feet MSL. The flight crew must be able to clearly see the door area and the cabin area directly in front of the door to ensure that the individual requesting entry is not operating in a situation of duress.

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10.3

Exit of the Flight Crew Compartment.

10.3.1 When a person wishes to exit the flight crew compartment, that person, prior to unlocking the door, should: 10.3.1.1 verify with the cabin crew that the adjacent lavatory is not passenger occupied; 10.3.1.2 visually determine the exact circumstances existing outside the door, particularly on high risk flights or when unknown passengers are within easy access of the flight crew compartment door; and 10.3.1.3 confirm that cabin crew are positioned to block passenger access to the door area when it is unlocked. 10.3.2 It is essential that the flight crew compartment door be open for only the minimum time required to quickly leave or enter the flight crew compartment. 11. 11.1 Aeroplane Search Procedure Checklist An operator shall ensure that there is on board a checklist of the procedures to be followed in searching for a bomb in case of suspected sabotage and for inspecting aeroplanes for concealed weapons, explosives or other dangerous devices when a well-founded suspicion exists that the aeroplane may be the object of an act of unlawful interference. The checklist shall be supported by guidance on the appropriate course of action to be taken should a bomb or suspicious object be found and information on the least-risk bomb location specific to the aeroplane. Bomb Threats on the Ground When a bomb threat or warning is associated with an aircraft that is still on the ground, and once the warning has been assessed, aircraft operators in consultation with airport authorities should:

12. 12.1

12.1.1 have all passengers and crew disembark with all cabin baggage using steps or jetties. Escape slides should only be used in extreme emergencies; 12.1.2 move the aircraft to a remote location such as the isolated parking position; 12.1.3 isolate and re-screen all passengers and their cabin baggage and hold them in a separate area until the crew members, hold baggage, cargo and catering supplies have been inspected / screened, searched and declared safe; 12.1.4 unload all hold baggage and require passengers to identify their baggage, which should then be screened or searched before it is re-loaded; 12.1.5 unload all cargo which should then be screened or searched before it is re-loaded;

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12.1.6 unload and check the integrity of catering supplies; and 12.1.7 search the aircraft. Note: The details are given in the Appendix-A Aircraft Security Search Checklist on Ground Only. 13. 13.1 Bomb Threat in Flight Finding a bomb on board, whatever the nature or contents of the device, has the unique capability of striking a crew a crew untrained in in-flight bomb threat management procedures with almost paralysing fear. As a result, a particular emphasis on building crew background knowledge in this domain must be included in the training curriculum. An active Improvised Explosive Device (IED) or Chemical / Biological Weapon (CBW) on board the aircraft is a serious safety and security matter, however, the situation is similar to various other in-flight emergencies. When the crew has a checklist and a procedure to follow the likelihood of a successful conclusion to the emergency is considerably enhanced. The calming effect of knowledge, and therefore the positive influence on a crews performance in this situation, cannot be overemphasized. This knowledge will aid in the process of deliberate, mental control of the fear engendered by this threat and thereby facilitate the capability of the cabin crew to successfully hear, lead, direct and act. The aircraft should undergo an in-flight search for a bomb in case of suspected sabotage and for inspecting aeroplanes for concealed weapons, explosives or other dangerous devices when a well-founded suspicious exists that the aeroplane may be the object of an act of unlawful interference. This is generally based upon a threat to the specific aircraft that is received while the aircraft is in flight. Note: The details are given in the Appendix-B Bomb Search Checklist Aircraft in Flight. 14. 14.1 Training Programmes An operator shall establish and maintain an approved security training programme once in two years which ensures crew members act in the most appropriate manner to minimize the consequences of acts of unlawful interference. As a minimum, this programme shall include the following elements:

13.2

13.3

14.1.1 determination of the seriousness of any occurrence; 14.1.2 crew communication and coordination; 14.1.3 appropriate self-defense responses; 14.1.4 use of non-lethal protective devices assigned to crew members in case when authorized by CAA Pakistan;

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14.1.5 understanding of behaviour of terrorists so as to facilitate the ability of crew members to cope with hijacker behaviour and passenger responses; 14.1.6 live situational training exercises regarding various threat conditions; 14.1.7 flight deck procedures to protect the aeroplane; and 14.1.8 aeroplane search procedures and guidance on least-risk bomb locations where practicable. Note: The details are given in the Appendix-C Training Programme, Appendix-D Least Risk Bomb Location (LRBL) Checklist and Appendix-E Preflight Security Checklist. 14.2 An operator shall also establish and maintain a training programme to acquaint appropriate employees with preventive measures and techniques in relation to passengers, baggage, cargo, mail, equipment, stores and supplies intended for carriage on an aeroplane so that they contribute to the prevention of acts of sabotage or other forms of unlawful interference. Reporting Acts of Unlawful Interference Following an act of unlawful interference, the pilot-in-command shall notify this fact, without delay, to the appropriate Air Traffic Service Unit and shall also submit a full report on the incident to the Director General, CAA or a designated local authority / person. Unruly Passengers AOC Holders should develop a preventive strategy to deal with unruly passengers. The success of such preventive strategy relies on three conditions:

15. 15.1

16. 16.1

16.1.1 raised awareness among passengers of how the airline will respond to disruptive acts; 16.1.2 the implementation of a zero-tolerance policy; and 16.1.3 the likelihood and type of consequence in response to their disruptive behaviours. Note: AOC Holders may utilize the following proposed sample forms: Appendix-F Witness Report Form Appendix-G Final Warning for Unacceptable Behaviour Abroad Aircraft Appendix H Final Warning for Smoking Prohibition Abroad Aircraft 16.2 In addition to above, the pilot-in-command of an aeroplane, with such assistance as he requires, may:

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16.2.1 take such action, including the removal of a unruly passenger from the aeroplane or placing him under restraint or in custody, by force, as he considers reasonably necessary to ensure compliance with security procedures of this ANO and relevant provisions of CARs, 94 or in relation to the aircraft / aeroplane. 16.2.2 Detain the unruly passenger, crew and cargo for such period as he considers reasonably necessary to ensure compliance with security procedures of this ANO and relevant provisions of CARs, 94 or in relation to the aircraft / aroplane. 17. 17.1 Miscellaneous Pakistan does not currently prescribe that specialized means of attenuating and directing the blast should be provided for use in Least Risk Bomb Location. Pakistan does not have aircraft design change capabilities. No implementation plan in near future. Note: The details are given in the Appendix-D Least Risk Bomb Location (LRBL) Checklist. 17.2 Passengers are not permitted to carry weapons on board.

Dated:

December, 2010

(CAPT NADEEM KHAN YOUSUFZAI) Director General, Pakistan Civil Aviation Authority

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ANO 91-0034, Issue-I1 , Date of Issue:13th December 2010

APPENDIX A Flight No. Date : Sector : A/C Reg. : :

AIRCRAFT SECURITY SEARCH CHECKLIST ON GROUND ONLY

The items in this checklist will be used by authorized personnel of the search team, with the possible assistance of aircraft Engineers. Item 1- FLIGHT DECK 1-1 Seats including pouches, cushions and underside of seats. 1-2 Log book and flight manual stowage 1-3 Crew oxygen mask stowage 1-4 Entire floor, including area forward of rudder pedals and beneath all flight deck seats 1-5 Ceiling, floor and walls 1-6 Life jacket stowage 1-7 Crew coatroom and luggage stowage area 1-8 Inside first-aid kit (if not sealed) 1-9 Table and drawer of observers positions 2- FORWARD ENTRANCE 2-1 Escape chute stowage 2-2 Cabin Crew seat and associated stowages 2-3 Forward storage unit, including compartments 2-4 Oxygen mask compartments 2-5 Ceiling, floor and walls 2-6 Fire extinguisher stowage 3- COMPANINON WAY 3-1 Ceiling, floor and walls 3-2 Coatroom 3-3 Baggage racks entire area with baggage removed 3-4 Drinking fountain, cup dispenser, cup disposal compartment and drain valve access 3-5 Area above and along sidewall of stowage compartment 4- FORWARD COMPARTMENT 4-1 Coatrooms and stowages 4-2 Flight Crew and passengers seats (including under seats) 4-3 Ceiling, floor and walls 4-4 Crew and passenger life vest stowages 4-5 Portable oxygen stowage cupboard 4-6 Seat / pouches 4-7 Escape chute stowage 4-8 Literature containers Checked Remarks

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Item 5- FORWARD GALLEY 5-1 Remove all containers, food and service carts (if not done) 5-2 Inspect containers removed from galley 5-3 Escape chute stowage 5-4 Compartments above service doors 6- FORWARD TOILETS 6-1 Remove soiled and waste material 6-2 Remove / inspect containers under sink and inspect sink area 6-3 Towel and tissue container / dispenser 6-4 Toilet seat and lid 6-5 Mirror and compartments 6-6 Doors 6-7 Ceiling, floor and walls 6-8 Oxygen mask stowage 7- MAIN CABIN 7-1 Seats (pouches, cushions and underside of seats) 7-2 Ceiling, floor and walls do not remove carpet unless a foreign object is suspected 7-3 Bulkheads and foot recesses 7-4 Light recesses 7-5 All compartments / Stowages 7-6 All passenger entry doors and door frame recesses 7-7 Escape chute stowages 7-8 Main door and recess with door closed 7-9 Magazine racks and literature containers 7-10 Life vest pouches 7-11 First-aid kit (only if unsealed) 7-12 Passenger oxygen service units drop them down and inspect 7-13 Overwing emergency exit release covers 7-14 Aft entry door cabin Crew seats and stowages 7-15 Sky cots and flight cradles 7-16 Drinking fountain, cup dispenser and disposal compartment and drain valve access at floor 8- CENTRE GALLEY 8-1 Remove all containers, food and service carts (if not done) 8-2 Open and inspect all galley compartments, bar and refrigerator 8-3 Inspect all containers removed from the aircraft 8-4 Ceiling, floor and walls 8-5 First-aid kit (only if unsealed) 8-6 All compartments / stowages 8-7 Escape chute stowages 8-8 Cabin Crew seats and stowages 8-9 Oxygen mask compartment in ceiling

Checked

Remarks

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Item 9- CENTRE TOILETS 9-1 Remove soiled and waste material 9-2 Remove / inspect containers under sink and inspect sink 9-3 Towel and tissue container / dispenser 9-4 Toilet seat and lid 9-5 Mirror and compartments 9-6 Doors 9-7 Ceiling, floor and walls 9-8 Oxygen mask stowage 10- REAR GALLEY AREA 10-1 Cabin Crew seats and stowages 10-2 Galley remove all containers 10-3 Open and inspect all compartments 10-4 Ceiling, floor and walls 10-5 Inspect containers removed from aircraft 10-6 All compartments / stowages 10-7 Escape slide stowage (each door) 11- TOILETS 11-1 Remove soiled and waste material 11-2 Remove / inspect containers under sink and inspect sink 11-3 Towel and tissue container / dispenser 11-4 Toilet seat and lid 11-5 Mirror and compartments 11-6 Doors 11-7 Ceiling, floor and walls 11-8 Oxygen mask stowage 12- AFT WARDROBES AND COATROOMS 12-1 Remove coats and hand baggage 12-2 Inspect entire area 12-3 Oxygen mask stowage 12-4 First-aid kit (only if unsealed) 12-5 Life vest stowage 13- BULK CREW REST COMPARTMENT 13-1 All compartments and stowages 14- AIRCRAFT EXTERIOR Fuselage (the areas behind ALL doors 14-1 and openings, even those not included in the checklist, should be checked) 14-2 Radome 14-3 Ground pneumatic connector panel 14-4 Cabin compressor air-inlets 14-5 Cabin compressor access panel 14-6 Cabin compressor air-outlets 14-7 Heat exchange control access panels 14-8 Heat exchange outlet guide vanes 14-9 E and E compartment cooling air outlet 14-10 Beacon-holder (beacon removed) 14-11 Cabin pressure safety valves 14-12 Cabin pressure regulator valves 14-13 Aft waste system service panels 14-14 Tail cone access door

Checked

Remarks

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Item Checked 14-15 Aft portable water service panel 14-16 Forward portable water service panel 14-17 Ground air conditioning connector door 14-18 External power fuser door 14-19 External power receptacle 15- CABIN AIR CONDITIONING COMPARTMENT 15-1 Entire compartment, especially area of hollow spaces and cavities 16- E and E COMPARTMENT 16-1 Entire compartment as well as all installations and door leading to cargo compartment 17- CARGO COMPARTMENTS 17-1 Forward cargo compartments, especially the area around the door hinge joints 17-2 Waste water tank compartment 17-3 Aft cargo compartment, especially the area around the door hinge joints 17-4 Bulk cargo compartment, especially the aft area nearest the tailcone 18- LANDING GEAR WHEEL WELLS AND GEARS 18-1 Nose wheel well area 18-2 Entire main wheel wells and zone of wing roots LH + RH 18-3 Gears, wheel-tires, rims, brakes and parts such as struts, drag-braces, beams, arms, actuators, frames and tracks 19- WINGS 19-1 Leading and Trailing edge flap sections 19-2 Pressure refuelling panels 19-3 Inspection snap-covers 19-4 Fuel vent openings 20- ENGINES AND PYLONS 20-1 Engine air-intake, exhaust and fan-duct 20-2 Engine oil and pneumatic heat exchanger air-inlet scoop 20-3 Open engine cowl doors and fan cascade vanes 20-4 Check entire engine installation and behind all doors / openings on the cowl and pylons

Remarks

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APPENDIX B Flight No. Date : Sector : A/C Reg. : :

BOMB SEARCH CHECKLIST AIRCRAFT IN FLIGHT

Items in this Checklist are for crew guidance and adherence and pertain to bomb threats to aircraft in flight. Item 1- CABIN 1-1 Overhead hatracks, cost closets, cupboards and stowages 1-2 Seat pockets and under seats 1-3 Spaces between the fuselage linings and window seats 1-4 Doghouses / stowages that do not need a key to open them 1-5 Life vests, pouches / compartments (if sealed, check properly the integrity / tampering of seals) 1-6 Video / Entertainment compartment 1-7 Emergency equipment stowage 1-8 Jumpseats and associated stowages 1-9 Bulk Crew Rest Compartment and associated compartments 1-10 If nothing suspicious is found, extend the search to all remaining cabin areas 2- GALLEY 2-1 Ovens 2-2 All service carts (sealed / locked carts are exempt) 2-3 Waste bins 2-4 Ice drawers and fridge 2-5 Standard service unit containers 2-6 Bread warmer 2-7 Hollowware and hot cups 2-8 Galley stowages and bustles 3- TOILETS 3-1 Waste bin and area under the sink 3-2 Amenities compartment 3-3 All access areas that do not need a tool to open them 4- FLIGHT DECK 4-1 Seats including seat pouches 4-2 Life jackets and oxygen mask stowages 4-3 All material stowage compartments 4-4 Coat / Baggage closet 4-5 Walls and ceiling including the centre aisle stand 4-6 Floor including forward of rudder pedals and under each seat Checked Remarks

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APPENDIX C

TRAINING PROGRAMME SUBJECTS PLAN

Sr. No. 1. 1.1 1.2 1.3 1.4 1.5 1.6 2. 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 3. 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 4. 4.1 4.2 4.3 4.4 4.5 4.6 4.7 5. 5.1 5.2 Subjects SECTION 1. Introduction and general information update Greeting and training start Confidence and information protection Government activities Operator activities Safety risk Military intelligence SECTION 2. Flight deck security General provisions Notification procedure / codes Methods of door locking / unlocking Operating procedure Able-bodied passengers explanation Needs of flight crew and other additional crew members Operating procedure when a pilot leaves a flight deck during the flight with two pilots assigned SARPs field of application SECTION 3. Aircraft search checklist Concepts and principle contained in the checklist Restriction s applied to checklist application procedure General provisions LRBL Explosives compared to chemical and biological weapon difference in application Explosives Chemical and biological weapon (CBW) Safety risk in cargo compartment Alternate airport landing and passengers disembarkation Possession of information of the Crew if there are dangerous goods on board Search of Aircraft SECTION 4. Unlawful interference extent evaluation What is unlawful interference? Possession of information on dangerous goods on board Safety Department of Operator Classification of risks Troublesome passengers Hi-jacking Explosion risk SECTION 5. Communication and coordination activity of the crew Provision of communication and coordination between the crew New duties of cockpit crew INFLUENCE on training and communication system

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Sr. No. 5.3 5.4 5.5 5.6 5.7 6. 6.1 6.2 6.3 7. 7.1 7.2 7.3 7.4 8. 8.1 8.2 8.3 9. 9.1 9.2 10.

Subjects Captains pre-flight briefing Crew response general provisions Tactical cockpit crew response Resource management apart from the crew Communication between passengers compartment and cockpit in case of unlawful interference SECTION 6. Appropriate self defense actions Situation awareness Evaluation of security facilities available Methods of self defense SECTION 7. Utilization of protective limited-lethality devices, approved by CAA Pakistan Approval by CAA Pakistan Capability and limitations of limited lethality weapon Requirements on personnel training Other immediately available to the crew devices SECTION 8. Study of terrorists behaviour and skills application in emergency situation of terrorists behaviour and passenger response evaluation Terrorism and terrorists Unsteady nature of hi-jacking (unlawful interference) Crew counteraction to terrorists SECTION 9. Cockpit actions procedure connected with aircraft security Basic conception of cockpit crew protection measures Other actions SECTION 10. Problems of the crew upon the incident

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APPENDIX D Flight No. Date : Sector : A/C Reg. : :

LEAST RISK BOMB LOCATION (LRBL) CHECKLIST

If the suspect device can be moved (determined after consulting with Ground / Bomb Disposal Expert), it should be moved to the LRBL, in the attitude it was found. LRBL for the type of aircraft is defined in the Operations Manual of the AOC Holders.

Item 1 2 3 4 5 6 7 8 9 10 11 12 Where possible move all personnel as far away from LRBL as possible. Ensure that passengers are seated, with belts fastened, tray tables upright and as far from the devices as possible. Remove any hazardous items (e.g. oxygen bottles and inflammables) from the immediate area around the LRBL. Disconnect all non-essential power to the area of the LRBL The path to the LRBL must be clear of obstructions. Disarm the AFT Right Side Door / the required door. Tape the device to the slide raft container as central as possible. Cover with plastic bag to prevent liquid entering the device. Prepare seat cushions, blankets and pillows to make a bomb blanket. Saturate area with non-alcoholic liquid to reduce risk of fire. Standby with Halon Fire extinguishers. Aft Cabin Crew to relocate their seats for landing. STANDBY FOR FURTHER INSTRUCTIONS

Checked

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APPENDIX E Flight No. Date : Sector : A/C Reg. : :

PREFLIGHT SECURITY CHECKLIST

- Items in this Checklist are for guidance and may be completed if required. - Visually inspect all the following areas and for each irregularity, immediately inform the Captain.

Item 1- CABIN 1-1 Overhead hatracks 1-2 Seat pockets 1-3 Life vests, pouches / compartments (sealed items are exempt) 1-4 Spaces between the fuselage linings and window seats 1-5 Doghouses / stowages that do not need a key to open them 1-6 Coat closets and cupboards 1-7 Video / entertainment compartment 1-8 Emergency equipment stowage (sealed items are exempt) 1-9 Jumpseats and associated stowages 1-10 Seat Backs 1-11 Seat Cushions 1-12 Areas under the seat 1-13 Bulk Crew Rest Compartment (BCRC) 1-14 Other compartments, closets and storage bins in the passenger cabin and / or in BCRC 2- GALLEY 2-1 Ovens 2-2 All service carts 2-3 Waste bins 2-4 Ice drawers and fridges 2-5 Standard service unit containers 2-6 Bread warmer 2-7 Hollowware and hot cups 2-8 Galley stowages and bustles 3- TOILETS 3-1 Waste bin and area under the sink 3-2 Amenities compartment 3-3 All access areas that do not need a tool to open them Name of Leading Cabin Crew:

Checked

Remarks

Signature:

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Item Checked 4- FLIGHT DECK 4-1 Seats including seat pouches 4-2 Life jackets and oxygen mask stowage compartments 4-3 All material stowage compartments 4-4 Coat / Baggage closet 4-5 Walls and ceiling including the centre aisle stand 4-6 Floor including forward of rudder pedals and under each seat Name of Pilot: 5- EXTERIOR OF AIRCRAFT 5-1 Cargo holds 5-2 Undercarriage wells 5-3 Inspection panels 5-4 Areas under control surfaces on the wings 5-5 Control surface areas on the tail Name of Engineer: Signature: Signature:

Remarks

Signature of Captain:

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APPENDIX F

XYZ AIRLINES
WITNESS REPORT FORM Dear Passenger / Crew Member We understand that you were witness to an incident that took place on your flight. In order to assist in the future handling of the matter, we would be most grateful if you could take a few moments to complete this form and return it to a cabin crew. Many thanks for your assistance. Your Full Name (Block Capitals) Your Home Address

Official Telephone Number Your Flight Number Description of the incident

Residence Time of incident am / pm

(Continue overleaf if required) I believe that the facts stated in this witness statement are true. SIGNED DATE TIME am / pm

NB please describe only those things which you actually witnessed.

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APPENDIX G
Passenger Copy

XYZ AIRLINES
FINAL WARNING

RE: YOUR UNACCEPTABLE BEHAVIOUR ABOARD THIS AIRCRAFT Name: Flight No. Sector Accompanied by Date Seat No. Time

You have failed to observe the instructions and warnings given by XYZ Airlines and its officers. In addition your behaviour is a cause of grave concern to XYZ Airlines, its officers and passengers and may be in violation of the law. XYZ Airlines requires you to immediately do the following until you disembark / are removed from this aircraft. 1. 2. Refrain from consuming any alcohol. Hand over any / all alcohol in your possession to the officer of XYZ Airlines that requests same (such alcohol will be returned to your or the relevant authority when you disembark / are removed from this aircraft). Desist from behaving in a manner interfering with the operation of this flight and / or creating a disturbance affecting flight safety. Adhere to and comply with any and all instructions / requests given made by XYZ Airlines and its officers. Refrain from smoking in any part of this Aircraft.

3.

4.

5.

Your immediate corporation is required if you wish to avoid restraint, prosecution and / or removal from this aircraft at the next point of arrival. XYZ Airlines may also invalidate your ticket for further travel, report your actions to the relevant authorities and subject you to pay costs for any unscheduled stops. The Pilot in Command of this Aircraft gives this Notice.

Pilot in Commands signature

Pilot in Commands Name

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APPENDIX H

XYZ AIRLINES
FINAL WARNING

RE: SMOKING PROHIBITION ABOARD THIS AIRCRAFT

Name: Flight No. Sector

Accompanied by Date Seat No. Time

You have already been spoken to by the Cabin Crew and you are now given this Notice because you have continued to smoke after being informed that smoking is totally prohibited aboard this aircraft.

If you smoke again at any time before leaving this aircraft your ticket will be marked as invalid for further carriage and you will be reported to the police for possible prosecution.

This Notice is given by the Pilot in Command of the Aircraft.

Pilot in Commands signature

Pilot in Commands Name

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